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Service Portfolio (ITIL)
The Service Portfolio is described in the ITIL books '' Service Strategy'' and ''Service Design''. The Service Portfolio is the core repository for all information for all services in an organization. Each service is listed along with its current status and history. The main descriptor in the Service Portfolio is the Service Design Package (SDP). The Service Portfolio consists of three parts: ; Service Pipeline This contains references to services that are not yet live. They may be proposed, or under development. Those might be new services or modifications in the existing ones, coming from the Strategy phase and ready for the Operation phase. ; Service Catalogue This contains links to active services through their Service Design Package ; Retired Services Services in the process of being discontinued, before they are finally decommissioned Of these three, only the Service Catalogue is visible to the customers and support team. Customers are excluded from the pipeline provisioni ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
ITIL
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business. ITIL describes best practices, including processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It is designed to allow organizations to establish a baseline and can be used to demonstrate compliance and to measure improvements. There is no formal independent third-party compliance assessment available to demonstrate ITIL compliance in an organization. Certification in ITIL is only available to individuals and not organizations. Since 2021, the ITIL trademark has been owned by PeopleCert. History Responding to growing dependence on IT, the UK Government's Central Computer and Telecommunications Agency (CCTA) in the 1980s develo ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Service Design Package (ITIL)
The Service Design Package (SDP) contains the core documentation of a service and is attached to its entry in the ITIL Service Portfolio. The SDP is described in the book Service Design, one of the five books that comprises the core of ITIL. The SDP follows the lifecycle of a service from when it is first suggested as a possibility to when it is finally retired. It is the central reference point for all documentation of a service, so it contains many links to other documents. A description of the sort of information that should be kept in an SDP is found in Appendix A of the Service Design book. The main categories described are: * Service lifecycle plan * Service programme * Service transition plan * Service operational acceptance plan * Overall operational strategy, objectives, policy, risk assessment and plans * Service acceptance criteria At major stages through the life of a service, the ''"Service Design Package (SDP)" will contain project plans, project progress and p ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Application Services Library
The Application Services Library (ASL) is a public domain framework of best practices used to standardize processes within Application Management, the discipline of producing and maintaining information systems and applications. The term "library" is used because ASL is presented as a set of books describing best practices from the IT industry. ASL is closely related to the frameworks ITIL (for IT Service Management) and BiSL (for Information Management and Functional Management) and to the Capability Maturity Model (CMM). The ASL framework was developed because ITIL proved inadequate for Application Management. At that time, ITIL lacked specific guidance for application design, development, maintenance and support. Newer ITIL versions, particularly V3, have increasingly addressed the Application Development and Application Management domains; the ASL BiSL Foundation has published a white paper comparing ITIL v3 and ASL. ASL was developed in the late nineties in the Netherl ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Application Management
Application may refer to: Mathematics and computing * Application software, computer software designed to help the user to perform specific tasks ** Application layer, an abstraction layer that specifies protocols and interface methods used in a communications network * Function application, in mathematics and computer science Processes and documents * Application for employment, a form or forms that an individual seeking employment must fill out * College application, the process by which prospective students apply for entry into a college or university * Patent application, a document filed at a patent office to support the grant of a patent Other uses * Application (virtue), a characteristic encapsulated in diligence * Topical application, the spreading or putting of medication to body surfaces See also * * Apply In mathematics and computer science, apply is a function that applies a function to arguments. It is central to programming languages derived from lambda calcul ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Business Information Services Library
Business Information Services Library (BiSL), previously known as Business Information Service Management Library, is a framework used for information management. BiSL is a public domain standard since 2005, governed by the ASL BiSL foundation (previously ASL Foundation) which ceased to exist in 2020. The framework describes a standard for processes within business information management at the strategy, management and operations level. BiSL is closely related to the ITIL and ASL framework, yet the main difference between these frameworks is that ITIL and ASL focus on the supply side of information (the purpose of an IT organisation), whereas BiSL focuses on the demand side (arising from the end-user organisation). Remko van der Pols, Ralph Donatz, Frank van Outvorst. ''BiSL, Framework for Business Information Management. (2007)'' History BiSL was originally developed in the Netherlands by RCC/Roccade Atribit. It was first described by Deurloo c.s. in an article "Model voor Func ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Information Management
Information management (IM) is the appropriate and optimized capture, storage, retrieval, and use of information. It may be personal information management or organizational. Information management for organizations concerns a cycle of organizational activity: the acquisition of information from one or more sources, the custodianship and the distribution of that information to those who need it, and its ultimate disposal through archiving or deletion and extraction. This cycle of information organisation involves a variety of stakeholder (corporate), stakeholders, including those who are responsible for assuring the quality (business), quality, accessibility and utility of acquired information; those who are responsible for its safe Data storage device, storage and :wikt:disposal, disposal; and those who need it for decision making. Stakeholders might have rights to originate, change, distribute or delete information according to organisational information management policies. ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Granular Configuration Automation
Granular configuration automation (GCA) is a specialized area in the field of configuration management which focuses on visibility and control of an IT environment's configuration and bill-of-material at the most granular level. This framework focuses on improving the stability of IT environments by analyzing granular information. It responds to the requirement to determine a threat level of an environment risk, and to allow IT organizations to focus on those risks with the highest impact on performance. Granular configuration automation combines two major trends in configuration management: the move to collect detailed and comprehensive environment information and the growing utilization of automation tools. Driving factors For IT personnel, IT systems have grown in complexity, supporting a wider and growing range of technologies and platforms. Application release schedules are accelerating, requiring greater attention to more information. The average Global 2000 firm has more tha ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
ITIL/service Design Package
The Service Design Package (SDP) contains the core documentation of a service and is attached to its entry in the ITIL Service Portfolio. The SDP is described in the book Service Design, one of the five books that comprises the core of ITIL. The SDP follows the lifecycle of a service from when it is first suggested as a possibility to when it is finally retired. It is the central reference point for all documentation of a service, so it contains many links to other documents. A description of the sort of information that should be kept in an SDP is found in Appendix A of the Service Design book. The main categories described are: * Service lifecycle plan * Service programme * Service transition plan * Service operational acceptance plan * Overall operational strategy, objectives, policy, risk assessment and plans * Service acceptance criteria At major stages through the life of a service, the ''"Service Design Package (SDP)" will contain project plans, project progress and p ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
ISO/IEC 20000
ISO/IEC 20000 is the international standard for IT service management. It was developed in 2005 by ISO/IEC JTC1/SC7 and revised in 2011 and 2018. It was originally based on the earlier BS 15000 that was developed by BSI Group. ISO/IEC 20000, like its BS 15000 predecessor, was originally developed to reflect best practice guidance contained within the ITIL framework, although it equally supports other IT service management frameworks and approaches including Microsoft Operations Framework and components of ISACA's COBIT framework. The differentiation between ISO/IEC 20000 and BS 15000 has been addressed by Jenny Dugmore. The standard was first published in December 2005. In June 2011, the ISO/IEC 20000-1:2005 was updated to ISO/IEC 20000-1:2011. In February 2012, ISO/IEC 20000-2:2005 was updated to ISO/IEC 20000-2:2012. ISO 20000-1 has been revised by ISO/IEC JTC 1/SC 40 IT Service Management and IT Governance. The revision was released in July 2018. From that point certified e ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Tudor IT Process Assessment
Tudor IT Process Assessment (TIPA) is a methodological framework for process assessment. Its first version was published in 2003 by the CRP Henri Tudor, Public Research Centre Henri Tudor based in Luxembourg. TIPA is now a registered trademark of the Luxembourg Institute of Science and Technology (LIST). TIPA offers a structured approach to determine process capability compared to recognized best practices. TIPA also supports process improvement by providing a gap analysis and proposing improvement recommendations. TIPA uses the generic approach for process assessment published by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC) in ISO/IEC 15504 – Process Assessment (now ISO/IEC 33000). The ISO/IEC 15504-2 requirements on performing assessments are structured and documented in the TIPA Assessment Process. Additional guidance, contextual advice and return of experience complete the TIPA Process Assessment Method an ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Performance Engineering
Performance engineering encompasses the techniques applied during a systems development life cycle to ensure the non-functional requirements for performance (such as throughput, latency, or memory usage) will be met. It may be alternatively referred to as systems performance engineering within systems engineering, and software performance engineering or application performance engineering within software engineering. As the connection between application success and business success continues to gain recognition, particularly in the mobile space, application performance engineering has taken on a preventive and perfective"Banking Industry Lessons Learned in Outsourcing Testing Services," Gartner. August 2, 2012. role within the software development life cycle. As such, the term is typically used to describe the processes, people and technologies required to effectively test non-functional requirements, ensure adherence to service levels and optimize application performance prior ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
