The Service Portfolio is described in the
ITIL
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus ...
books ''
Service Strategy'' and ''Service Design''. The Service Portfolio is the core repository for all information for all services in an organization. Each service is listed along with its current status and history. The main descriptor in the Service Portfolio is the
Service Design Package (SDP).
Managed IT Services
/ref>
The Service Portfolio consists of three parts:
; Service Pipeline
This contains references to services that are not yet live. They may be proposed, or under development. Those might be new services or modifications in the existing ones, coming from the Strategy phase and ready for the Operation phase.
; Service Catalogue
This contains links to active services through their Service Design Package
; Retired Services
Services in the process of being discontinued, before they are finally decommissioned
Of these three, only the Service Catalogue is visible to the customers and support team. Customers are excluded from the pipeline provisioning process for services under development.
See also
* Application Services Library
The Application Services Library (ASL) is a public domain framework of best practices used to standardize processes within Application Management, the discipline of producing and maintaining information systems and applications. The term "librar ...
– A similar framework for Application Management
* Business Information Services Library
Business Information Services Library (BiSL), previously known as Business Information Service Management Library, is a framework used for information management.
BiSL is a public domain standard since 2005, governed by the ASL BiSL foundation (pr ...
(BiSL) – A similar framework for Information Management
Information management (IM) is the appropriate and optimized capture, storage, retrieval, and use of information. It may be personal information management or organizational. Information management for organizations concerns a cycle of organiz ...
and Functional Management
* Granular configuration automation
* ITIL
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus ...
The Service Management Framework
* Service Design Package SDP
* ISO/IEC 20000
ISO/IEC 20000 is the international standard for IT service management. It was developed in 2005 by ISO/IEC JTC1/SC7 and revised in 2011 and 2018. It was originally based on the earlier BS 15000 that was developed by BSI Group.
ISO/IEC 20000, li ...
– An international standard for IT service management
* Tudor IT Process Assessment
Tudor IT Process Assessment (TIPA) is a methodological framework for process assessment. Its first version was published in 2003 by the CRP Henri Tudor, Public Research Centre Henri Tudor based in Luxembourg. TIPA is now a registered trademark of ...
– An framework for assessment of IT service management maturity
* Performance engineering
Performance engineering encompasses the techniques applied during a systems development life cycle to ensure the non-functional requirements for performance (such as throughput, latency, or memory usage) will be met. It may be alternatively refe ...
* RPR problem diagnosis
References
Bibliography
* {{cite book
, title=ITIL Service Design
, publisher=The Stationery Office
, isbn=9780113313051
, year=2011
, ref={{harvid, ITIL Service Design, 2011
ITIL