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Plum Voice
The Plum Group, Inc. (DBA Plum Voice) is a company. Plum is headquartered in New York City with offices in Boston and Denver. History Plum Voice, founded in 2000 as The Plum Group, Inc., was incorporated to create technologies for personalized audio communication. By 2001, Plum had commercialized the open-standard Plum VoiceXML IVR platform which facilitated the creation of dynamic telecom applications. *2001 - Commercial launch of Plum VoiceXML IVR platform for customer-premises deployment *2002 - Launch of Plum Voice Hosting Centers for 24x7x365 managed IVR hosting *2004 - Plum Voice application suite receives a "Product of the Year" award from Customer Interactions magazine *2008 - Plum Survey builder launched, a do-it-yourself IVR survey tool. *2010 - Plum launched QuickFuse, a web-based rapid development platform used to create voice applications. *2013 - Plum launched VoiceTrends, an analytics and reporting toolkit designed specifically for voice applications. Plum ach ...
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A plum is a fruit of some species in Prunus subg. Prunus, ''Prunus'' subg. ''Prunus''''.'' Dried plums are often called prunes, though in the United States they may be labeled as 'dried plums', especially during the 21st century. Plums are likely to have been one of the first fruits domesticated by humans, with origins in Eastern Europe, East European and Caucasus Mountains, Caucasian mountains and China. They were brought to Great Britain, Britain from Asia, and their cultivation has been documented in Andalusia, southern Spain. Plums are a diverse group of species, with trees reaching a height of when pruned. The fruit is a drupe, with a firm and juicy flesh. China is the largest producer of plums, followed by Romania and Serbia. Japanese or Chinese plums dominate the fresh fruit market, while European plums are also common in some regions. Plums can be eaten fresh, dried to make prunes, used in Fruit preserves, jams, or fermented into fruit wine, wine and distilled into ...
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Telecom And Software
Telecom may refer to: * Telecommunications ** A telecommunications company ** The telecommunications industry * Telecom Animation Film, a Japanese studio See also * Telcom (other) * Telekom (other) * List of telecommunications companies ** BH Telecom, Bosnia and Herzegovina ** Bouygues Telecom, France ** BT Group, United Kingdom (formerly British Telecom) ** China Telecom, China ** ER-Telecom, Russia ** Golan Telecom, Israel ** Hong Kong Telecom, China ** Nepal Telecom, Nepal ** Nortel, Canada (formerly Northern Telecom) ** Orange, France (formerly France Télécom) ** Rostelecom, Russia ** Telecom Argentina, Argentina ** Telecom Éireann, Ireland ** Gruppo TIM, Italy (formerly Telecom Italia) *** Telecom Italia Media, Italy *** TIM, Italy (formerly Telecom Italia Mobile) *** Telecom Italia Net, Italy *** Telecom Italia San Marino, San Marino *** Telecom Italia Sparkle, Italy ** Telstra, Australia (formerly Telecom Australia) ** Tunisie Telecom Tunisie Telec ...
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Payment Card Industry Data Security Standard
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard used to handle credit cards from major card brands. The standard is administered by the Payment Card Industry Security Standards Council, and its use is mandated by the card brands. It was created to better control cardholder data and reduce credit card fraud. Validation of compliance is performed annually or quarterly with a method suited to the volume of transactions: * Self-assessment questionnaire (SAQ) * Firm-specific Internal Security Assessor (ISA) * External Qualified Security Assessor (QSA) History The major card brands had five different security programs: * Visa's Cardholder Information Security Program * Mastercard's Site Data Protection *American Express's Data Security Operating Policy * Discover's Information Security and Compliance * JCB's Data Security Program The intentions of each were roughly similar: to create an additional level of protection for card issuers ...
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Health Insurance Portability And Accountability Act
The Health Insurance Portability and Accountability Act of 1996 (HIPAA or the Ted Kennedy, Kennedy–Nancy Kassebaum, Kassebaum Act) is a United States Act of Congress enacted by the 104th United States Congress and signed into law by President Bill Clinton on August 21, 1996. It aimed to alter the transfer of healthcare information, stipulated the guidelines by which personally identifiable information maintained by the healthcare and healthcare insurance industries should be protected from fraud and theft, and addressed some limitations on Health insurance in the United States, healthcare insurance coverage. It generally prohibits Health professional, healthcare providers and businesses called covered entities from disclosing protected information to anyone other than a patient and the patient's authorized representatives without their consent. The bill does not restrict patients from receiving information about themselves (with limited exceptions). Furthermore, it does not proh ...
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Platform As A Service
Platform as a service (PaaS) or application platform as a service (aPaaS) or platform-based service is a cloud computing service model where users provision, instantiate, run and manage a modular bundle of a computing platform and applications, without the complexity of building and maintaining the infrastructure associated with developing and launching application(s), and to allow developers to create, develop, and package such software bundles. Development and uses PaaS can be delivered in three ways: * As a public cloud service from a provider, where the consumer controls software deployment with minimal configuration options, and the provider provides the networks, servers, storage, operating system (OS), middleware (e.g. Java runtime, .NET runtime, integration, etc.), database and other services to host the consumer's application. * As a private service (software or appliance) behind a firewall. * As software deployed on public infrastructure as a service.Judith Hurwitz ...
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Software As A Service
Software as a service (SaaS ) is a cloud computing service model where the provider offers use of application software to a client and manages all needed physical and software resources. SaaS is usually accessed via a web application. Unlike other software delivery models, it separates "the possession and ownership of software from its use". SaaS use began around 2000, and by 2023 was the main form of software application deployment. Unlike most self-hosted software products, only one version of the software exists and only one operating system and configuration is supported. SaaS products typically run on rented infrastructure as a service (IaaS) or platform as a service (PaaS) systems including hardware and sometimes operating systems and middleware, to accommodate rapid increases in usage while providing instant and continuous availability to customers. SaaS customers have the abstraction of limitless computing resources, while economy of scale drives down the cost. Sa ...
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Speech Recognition
Speech recognition is an interdisciplinary subfield of computer science and computational linguistics that develops methodologies and technologies that enable the recognition and translation of spoken language into text by computers. It is also known as automatic speech recognition (ASR), computer speech recognition or speech-to-text (STT). It incorporates knowledge and research in the computer science, linguistics and computer engineering fields. The reverse process is speech synthesis. Some speech recognition systems require "training" (also called "enrollment") where an individual speaker reads text or isolated vocabulary into the system. The system analyzes the person's specific voice and uses it to fine-tune the recognition of that person's speech, resulting in increased accuracy. Systems that do not use training are called "speaker-independent" systems. Systems that use training are called "speaker dependent". Speech recognition applications include voice user interfaces ...
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Voice
The human voice consists of sound made by a human being using the vocal tract, including talking, singing, laughing, crying, screaming, shouting, humming or yelling. The human voice frequency is specifically a part of human sound production in which the vocal folds (vocal cords) are the primary sound source. (Other sound production mechanisms produced from the same general area of the body involve the production of unvoiced consonants, clicks, whistling and whispering.) Generally speaking, the mechanism for generating the human voice can be subdivided into three parts; the lungs, the vocal folds within the larynx (voice box), and the articulators. The lungs, the "pump" must produce adequate airflow and air pressure to vibrate vocal folds. The vocal folds (vocal cords) then vibrate to use airflow from the lungs to create audible pulses that form the laryngeal sound source. The muscles of the larynx adjust the length and tension of the vocal folds to 'fine-tune' pit ...
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VoiceXML
VoiceXML (VXML) is a digital document standard for specifying interactive media and voice dialogs between humans and computers. It is used for developing audio and voice response applications, such as banking systems and automated customer service portals. VoiceXML applications are developed and deployed in a manner analogous to how a web browser interprets and visually renders the Hypertext Markup Language (HTML) it receives from a web server. VoiceXML documents are interpreted by a voice browser and in common deployment architectures, users interact with voice browsers via the public switched telephone network (PSTN). The VoiceXML document format is based on Extensible Markup Language (XML). It is a standard developed by the World Wide Web Consortium (W3C). Usage VoiceXML applications are commonly used in many industries and segments of commerce. These applications include order inquiry, package tracking, driving directions, emergency notification, wake-up, flight tracking, voic ...
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Telephony
Telephony ( ) is the field of technology involving the development, application, and deployment of telecommunications services for the purpose of electronic transmission of voice, fax, or data, between distant parties. The history of telephony is intimately linked to the invention and development of the telephone. Telephony is commonly referred to as the construction or operation of telephones and telephonic systems and as a system of telecommunications in which telephonic equipment is employed in the transmission of speech or other sound between points, with or without the use of wires. The term is also used frequently to refer to computer hardware, software, and computer network systems, that perform functions traditionally performed by telephone equipment. In this context the technology is specifically referred to as Internet telephony, or voice over Internet Protocol (VoIP). Overview The first telephones were connected directly in pairs: each user had a separate telephone wire ...
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