The Plum Group, Inc. (DBA Plum Voice) is a company.
Plum is headquartered in New York City with offices in Boston and Denver.
History
Plum Voice, founded in 2000 as The Plum Group, Inc., was incorporated to
create technologies for personalized audio communication. By 2001, Plum had
commercialized the open-standard Plum VoiceXML IVR platform which
facilitated the creation of dynamic telecom applications.
*2001 - Commercial launch of Plum VoiceXML IVR platform for customer-premises deployment
*2002 - Launch of Plum Voice Hosting Centers for 24x7x365 managed IVR hosting
*2004 - Plum Voice application suite receives a "Product of the Year" award from Customer Interactions magazine
*2008 - Plum Survey builder launched, a do-it-yourself IVR survey tool.
*2010 - Plum launched QuickFuse, a web-based rapid development platform used to create voice applications.
*2013 - Plum launched VoiceTrends, an analytics and reporting toolkit designed specifically for voice applications. Plum achieves
PCI-DSS
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard used to handle credit cards from major card brands. The standard is administered by the Payment Card Industry Security Standards Council, and its use ...
Level 1.
*2015 - Plum launched Plum Insight, a multi-channel (voice, web, mobile) survey platform. Plum achieves
HIPAA
The Health Insurance Portability and Accountability Act of 1996 (HIPAA or the Kennedy– Kassebaum Act) is a United States Act of Congress enacted by the 104th United States Congress and signed into law by President Bill Clinton on August 21, ...
compliance.
*2016 - Plum launched a new version of QuickFuse called Fuse+.
*2020 - Plum sunsets QuickFuse, rebrands Fuse+ as Plum Fuse.
See also
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IVR
*
PaaS
Platform as a service (PaaS) or application platform as a service (aPaaS) or platform-based service is a cloud computing service model where users provision, instantiate, run and manage a modular bundle of a computing platform and applications, w ...
*
SaaS
Software as a service (SaaS ) is a cloud computing service model where the provider offers use of application software to a client and manages all needed physical and software resources. SaaS is usually accessed via a web application. Unlike oth ...
*
Speech recognition
Speech recognition is an interdisciplinary subfield of computer science and computational linguistics that develops methodologies and technologies that enable the recognition and translation of spoken language into text by computers. It is also ...
*
Voice
The human voice consists of sound made by a human being using the vocal tract, including talking, singing, laughing, crying, screaming, shouting, humming or yelling. The human voice frequency is specifically a part of human sound produ ...
*
VoiceXML
VoiceXML (VXML) is a digital document standard for specifying interactive media and voice dialogs between humans and computers. It is used for developing audio and voice response applications, such as banking systems and automated customer service ...
References
Create Voice Apps From a Point-and-Click Interface with QuickFuseReadWriteWeb
TMC Magazine
*[http://www.speechtechmag.com/Articles/News/Industry-News/Plum-Voice-Partners-with-Tyler-Technologies-to-Provide-Its-VoiceXML-IVR-Platform-65953.aspx Plum Voice Partners with Tyler Technologies to Provide its VoiceXML IVR Platform] Speech Technology Magazine
Plum Platform Awarded VoiceXML 2.0 Certification by VoiceXML Forum Speech Technology Magazine
Boston Business Journal
Plum Global Voice Offers VoiceXML Developer Accounts In United Kingdom Contact Center World
Plum Voice Company profileBusiness Week
The Magic IVR Non-Profit Tech Blog
Artist in Residence Use Plum Technology Boston Cyberarts
Callcentre Helper Magazine
Plum Voice cited as established Telephony providerTechCrunch
Plum Voice Announces Immediate Availability of QuickFuse, an Intuitive Cloud Telephony Service to Create Smarter Voice Applications Denver Business Journal
{cbignore, bot=medic Forbes
Telephony
Speech recognition