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Nordia Inc.
Nordia Inc. was created in 1999 as a joint partnership between two North American companies in communications and customer relationship management: Excell Global Services and Bell Canada. This happened after Bell Canada decided to stop processing calls for directory assistance. Bell has since bought out Excell's share in the company, making it a fully owned Bell subsidiary. Montreal-based Nordia contracts employees in Moncton, New Brunswick, Moncton, Saint John, New Brunswick, Saint John, Quebec City, Laval, Quebec, Laval, Sherbrooke, Quebec, Sherbrooke, Saguenay, Quebec, Saguenay, Waterloo, Ontario, Waterloo, Orillia, Ontario, Orillia, Peterborough, Ontario, Peterborough, and Nanaimo, British Columbia, Nanaimo's call centres for a total of over 5000 people. In May 2015, Bell sold Nordia to Birch Hill Equity. However Bell continues to employ Nordia as its primary call center in Canada. References Telecommunications companies of Canada {{service-company-stub ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Relationship Management
Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. CRM systems compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. They allow businesses to learn more about their target audiences and how to best cater for their needs, thus retaining customers and driving sales growth. CRM may be used with past, present or potential customers. The concepts, procedures, and rules that a corporation follows when communicating with its consumers are referred to as CRM. This complete connection covers direct contact with customers, such as sales and service-related operations, forecasting, and the analysis of consumer patterns and behaviors, from the perspective of the company. According to Gartner, the global CRM market ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Bell Canada
Bell Canada (commonly referred to as Bell) is a Canadian telecommunications company headquartered at 1 Carrefour Alexander-Graham-Bell in the borough of Verdun in Montreal, Quebec, Canada. It is an ILEC (incumbent local exchange carrier) in the provinces of Ontario and Quebec; as such, it was a founding member of the Stentor Alliance. It is also a CLEC (competitive local exchange carrier) for enterprise customers in the western provinces. Its subsidiary Bell Aliant provides services in the Atlantic provinces. It provides mobile service through its Bell Mobility (including flanker brand Virgin Mobile Canada) subsidiary, and television through its Bell Satellite TV (direct broadcast satellite) and Bell Fibe TV (IPTV) subsidiaries. Bell Canada's principal competitors are Rogers Communications in Ontario, Telus and Shaw Communications in Western Canada, and Quebecor ( Videotron) and Telus in Quebec. The company serves over 13 million phone lines and is headquartered at the C ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Directory Assistance
In telecommunications Telecommunication is the transmission of information by various types of technologies over wire, radio, optical, or other electromagnetic systems. It has its origin in the desire of humans for communication over a distance greater than tha ..., directory assistance or directory inquiries is a phone service used to find out a specific telephone number and/or address of a residence, business, or government entity. Technology Directory assistance systems incorporate a wide range of automation to reduce the cost of human operators. Almost all systems use custom database software to locate listings quickly. Most directory assistance systems use automated readback systems to give out the phone number. This frees the directory assistance operator to move on to another caller as soon as the correct listing is located. Some systems have "store and forward" technology which records "city and state" the caller is requesting and then plays the city and state s ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Montreal
Montreal ( ; officially Montréal, ) is the second-most populous city in Canada and most populous city in the Canadian province of Quebec. Founded in 1642 as '' Ville-Marie'', or "City of Mary", it is named after Mount Royal, the triple-peaked hill around which the early city of Ville-Marie is built. The city is centred on the Island of Montreal, which obtained its name from the same origin as the city, and a few much smaller peripheral islands, the largest of which is Île Bizard. The city is east of the national capital Ottawa, and southwest of the provincial capital, Quebec City. As of 2021, the city had a population of 1,762,949, and a metropolitan population of 4,291,732, making it the second-largest city, and second-largest metropolitan area in Canada. French is the city's official language. In 2021, it was spoken at home by 59.1% of the population and 69.2% in the Montreal Census Metropolitan Area. Overall, 85.7% of the population of the city of Montreal co ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Moncton, New Brunswick
Moncton (; ) is the most populous city in the Canadian province of New Brunswick. Situated in the Petitcodiac River Valley, Moncton lies at the geographic centre of the Maritime Provinces. The city has earned the nickname "Hub City" because of its central inland location in the region and its history as a railway and land transportation hub for the Maritimes. As of the 2021 Census, the city had a population of 79,470, a metropolitan population of 157,717 and a land area of . Although the Moncton area was first settled in 1733, Moncton was officially founded in 1766 with the arrival of Pennsylvania German immigrants from Philadelphia. Initially an agricultural settlement, Moncton was not incorporated until 1855. It was named for Lt. Col. Robert Monckton, the British officer who had captured nearby Fort Beauséjour a century earlier. A significant wooden shipbuilding industry had developed in the community by the mid-1840s, allowing for the civic incorporation in 1855. But the sh ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Saint John, New Brunswick
Saint John is a seaport city of the Atlantic Ocean located on the Bay of Fundy in the province of New Brunswick, Canada. Saint John is the oldest incorporated city in Canada, established by royal charter on May 18, 1785, during the reign of King George III. The port is Canada's third-largest port by tonnage with a cargo base that includes dry and liquid bulk, break bulk, containers, and cruise. The city was the most populous in New Brunswick until the 2016 census, when it was overtaken by Moncton. It is currently the second-largest city in the province, with a population of 69,895 over an area of . French explorer Samuel de Champlain landed at Saint John Harbour on June 24, 1604 (the feast of St. John the Baptist) and is where the Saint John River gets its name although Mi'kmaq and Wolastoqiyik peoples lived in the region for thousands of years prior calling the river Wolastoq. The Saint John area was an important area for trade and defence for Acadia during the French c ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Quebec City
Quebec City ( or ; french: Ville de Québec), officially Québec (), is the capital city of the Provinces and territories of Canada, Canadian province of Quebec. As of July 2021, the city had a population of 549,459, and the Communauté métropolitaine de Québec, metropolitan area had a population of 839,311. It is the eleventhList of the largest municipalities in Canada by population, -largest city and the seventhList of census metropolitan areas and agglomerations in Canada, -largest metropolitan area in Canada. It is also the List of towns in Quebec, second-largest city in the province after Montreal. It has a humid continental climate with warm summers coupled with cold and snowy winters. The Algonquian people had originally named the area , an Algonquin language, AlgonquinThe Algonquin language is a distinct language of the Algonquian languages, Algonquian language family, and is not a misspelling. word meaning "where the river narrows", because the Saint Lawrence River na ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Laval, Quebec
Laval (; ) is a city in Quebec, Canada. It is in the southwest of the province, north of Montreal. It is the largest suburb of Montreal, the third-largest city in the province after Montreal and Quebec City, and the thirteenth largest city in Canada with a population of 422,993 in 2016. Laval is geographically separated from the mainland to the north by the Rivière des Mille Îles, and from the Island of Montreal to the south by the Rivière des Prairies. Laval occupies all of Île Jésus as well as the Îles Laval. Laval forms its own administrative region in Quebec which constitutes the 13th region of the 17 administrative regions of Quebec as well as a territory equivalent to a regional county municipality (TE) and census division (CD) with geographical code 65. It also constitutes the judicial district of Laval. History The first European Settlers in Laval were Jesuits, who were granted a seigneury there in 1636. Agriculture first appeared in Laval in 1670. In 1 ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Sherbrooke, Quebec
Sherbrooke ( ; ) is a city in southern Quebec, Canada. It is at the confluence of the Saint-François and Magog rivers in the heart of the Estrie administrative region. Sherbrooke is also the name of a territory equivalent to a regional county municipality (TE) and census division (CD) of Quebec, coextensive with the city of Sherbrooke. With 172,950 residents at the Canada 2021 Census, It is the sixth largest city in the province and the 30th largest in Canada. The Sherbrooke Census Metropolitan Area had 227,398 inhabitants, making it the fourth largest metropolitan area in Quebec and 19th in Canada. Sherbrooke is the primary economic, political, cultural and institutional centre of Estrie, and was known as the ''Queen of the Eastern Townships'' at the beginning of the 20th century. There are eight institutions educating 40,000 students and employing 11,000 people, 3,700 of whom are professors, teachers and researchers. The direct economic impact of these institutions exceeds ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Saguenay, Quebec
Saguenay ( , , ) is a city in the Saguenay–Lac-Saint-Jean region of Quebec, Canada, on the Saguenay River, about north of Quebec City by overland route. It is about upriver and northwest of Tadoussac, located at the confluence with the St. Lawrence River. It was formed in 2002 by merging the cities of Chicoutimi and Jonquière and the town of La Baie. Chicoutimi was founded by French colonists in 1676. The city of Saguenay constitutes a territory equivalent to a regional county municipality (TE); its geographical code is 941. Together with the regional county municipality of Le Fjord-du-Saguenay, it forms the census division (CD) of Le Saguenay-et-son-Fjord (94). The mayor of Saguenay since 2021 is Julie Dufour. Prior to its use as the name of the city, the term "the Saguenay" or (less commonly) "Saguenay Valley" had already been used for the whole Saguenay River region (see Saguenay–Lac-Saint-Jean). Saguenay is the seat of the judicial district of Chicoutimi. The city i ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Waterloo, Ontario
Waterloo is a city in the Canadian province of Ontario. It is one of three cities in the Regional Municipality of Waterloo (formerly Waterloo County). Waterloo is situated about west-southwest of Toronto. Due to the close proximity of the city of Kitchener to Waterloo, the two together are often referred to as "Kitchener–Waterloo", "K-W" or "The Twin Cities". While several unsuccessful attempts to combine the municipalities of Kitchener and Waterloo have been made, following the 1973 establishment of the Region of Waterloo, less motivation to do so existed, and as a result, Waterloo remains an independent city. At the time of the 2021 census, the population of Waterloo was 121,436. History Indigenous peoples and settlement According to the city, indigenous peoples lived in its area, including the Iroquois, Anishinaabe and Neutral Nation. After the end of the American Revolution, Joseph Brant, a Mohawk war chief, wanted Frederick Haldimand to give the Mohawk and ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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