This article is a comparison of notable
issue tracking systems used primarily for
help desks and
service desks rather than for
bug tracking or
project management
Project management is the process of supervising the work of a Project team, team to achieve all project goals within the given constraints. This information is usually described in project initiation documentation, project documentation, crea ...
.
{, class="sortable wikitable" style="width: auto; text-align: center"
! System
! Creator
!
License
A license (American English) or licence (Commonwealth English) is an official permission or permit to do, use, or own something (as well as the document of that permission or permit).
A license is granted by a party (licensor) to another part ...
! Implementation language(s)
!
Back end
! Launch Date
, -
,
Faveo Helpdesk
, Ladybird Web Solution
, Proprietary
,
PHP
,
MySQL
MySQL () is an Open-source software, open-source relational database management system (RDBMS). Its name is a combination of "My", the name of co-founder Michael Widenius's daughter My, and "SQL", the acronym for Structured Query Language. A rel ...
, 2015
, -
,
GLPI
, INDEPNET
,
GPL
,
PHP
,
MySQL
MySQL () is an Open-source software, open-source relational database management system (RDBMS). Its name is a combination of "My", the name of co-founder Michael Widenius's daughter My, and "SQL", the acronym for Structured Query Language. A rel ...
, 2003
, -
,
HEAT
In thermodynamics, heat is energy in transfer between a thermodynamic system and its surroundings by such mechanisms as thermal conduction, electromagnetic radiation, and friction, which are microscopic in nature, involving sub-atomic, ato ...
, FrontRange Solutions
, Proprietary
, .NET
,
Microsoft SQL Server
Microsoft SQL Server is a proprietary relational database management system developed by Microsoft using Structured Query Language (SQL, often pronounced "sequel"). As a database server, it is a software product with the primary function of ...
,
Oracle
An oracle is a person or thing considered to provide insight, wise counsel or prophetic predictions, most notably including precognition of the future, inspired by deities. If done through occultic means, it is a form of divination.
Descript ...
, 1990
, -
,
Jira Service Management
,
Atlassian
Atlassian Corporation () is an Australia, Australian-United States, American proprietary software company that specializes in collaboration tools designed primarily for software development and project management. Domicile (law), Domiciled in ...
, Proprietary, Free for non-commercial use; hosted & on-premises
,
Java
Java is one of the Greater Sunda Islands in Indonesia. It is bordered by the Indian Ocean to the south and the Java Sea (a part of Pacific Ocean) to the north. With a population of 156.9 million people (including Madura) in mid 2024, proje ...
,
MySQL
MySQL () is an Open-source software, open-source relational database management system (RDBMS). Its name is a combination of "My", the name of co-founder Michael Widenius's daughter My, and "SQL", the acronym for Structured Query Language. A rel ...
,
PostgreSQL
PostgreSQL ( ) also known as Postgres, is a free and open-source software, free and open-source relational database management system (RDBMS) emphasizing extensibility and SQL compliance. PostgreSQL features transaction processing, transactions ...
, Oracle,
Microsoft SQL Server
Microsoft SQL Server is a proprietary relational database management system developed by Microsoft using Structured Query Language (SQL, often pronounced "sequel"). As a database server, it is a software product with the primary function of ...
, 2003
, -
,
OTRS
,
OTRS
, Proprietary
,
Perl
Perl is a high-level, general-purpose, interpreted, dynamic programming language. Though Perl is not officially an acronym, there are various backronyms in use, including "Practical Extraction and Reporting Language".
Perl was developed ...
,
MySQL
MySQL () is an Open-source software, open-source relational database management system (RDBMS). Its name is a combination of "My", the name of co-founder Michael Widenius's daughter My, and "SQL", the acronym for Structured Query Language. A rel ...
,
PostgreSQL
PostgreSQL ( ) also known as Postgres, is a free and open-source software, free and open-source relational database management system (RDBMS) emphasizing extensibility and SQL compliance. PostgreSQL features transaction processing, transactions ...
,
Oracle
An oracle is a person or thing considered to provide insight, wise counsel or prophetic predictions, most notably including precognition of the future, inspired by deities. If done through occultic means, it is a form of divination.
Descript ...
,
Microsoft SQL Server
Microsoft SQL Server is a proprietary relational database management system developed by Microsoft using Structured Query Language (SQL, often pronounced "sequel"). As a database server, it is a software product with the primary function of ...
, 2001
, -
osTicket, osTicket
,
GPL
,
PHP
,
MySQL
MySQL () is an Open-source software, open-source relational database management system (RDBMS). Its name is a combination of "My", the name of co-founder Michael Widenius's daughter My, and "SQL", the acronym for Structured Query Language. A rel ...
, 2003
, -
,
Znuny
, Znuny GmbH
,
GPL-3.0
,
Perl
Perl is a high-level, general-purpose, interpreted, dynamic programming language. Though Perl is not officially an acronym, there are various backronyms in use, including "Practical Extraction and Reporting Language".
Perl was developed ...
,
MySQL
MySQL () is an Open-source software, open-source relational database management system (RDBMS). Its name is a combination of "My", the name of co-founder Michael Widenius's daughter My, and "SQL", the acronym for Structured Query Language. A rel ...
,
PostgreSQL
PostgreSQL ( ) also known as Postgres, is a free and open-source software, free and open-source relational database management system (RDBMS) emphasizing extensibility and SQL compliance. PostgreSQL features transaction processing, transactions ...
,
Oracle
An oracle is a person or thing considered to provide insight, wise counsel or prophetic predictions, most notably including precognition of the future, inspired by deities. If done through occultic means, it is a form of divination.
Descript ...
,
Microsoft SQL Server
Microsoft SQL Server is a proprietary relational database management system developed by Microsoft using Structured Query Language (SQL, often pronounced "sequel"). As a database server, it is a software product with the primary function of ...
, 2021
, -
,
Request Tracker
, Best Practical Solutions, LLC
,
GPL
,
Perl
Perl is a high-level, general-purpose, interpreted, dynamic programming language. Though Perl is not officially an acronym, there are various backronyms in use, including "Practical Extraction and Reporting Language".
Perl was developed ...
,
MySQL
MySQL () is an Open-source software, open-source relational database management system (RDBMS). Its name is a combination of "My", the name of co-founder Michael Widenius's daughter My, and "SQL", the acronym for Structured Query Language. A rel ...
,
PostgreSQL
PostgreSQL ( ) also known as Postgres, is a free and open-source software, free and open-source relational database management system (RDBMS) emphasizing extensibility and SQL compliance. PostgreSQL features transaction processing, transactions ...
,
Oracle
An oracle is a person or thing considered to provide insight, wise counsel or prophetic predictions, most notably including precognition of the future, inspired by deities. If done through occultic means, it is a form of divination.
Descript ...
, 1999-10-13
, -
,
Roundup
, Roundup-Team
,
MIT,
Zope
Zope is a family of free and open-source software, free and open-source World Wide Web, web application servers written in Python (programming language), Python, and their associated online community. Zope stands for "Z Object Publishing Environm ...
,
Python
,
MySQL
MySQL () is an Open-source software, open-source relational database management system (RDBMS). Its name is a combination of "My", the name of co-founder Michael Widenius's daughter My, and "SQL", the acronym for Structured Query Language. A rel ...
,
PostgreSQL
PostgreSQL ( ) also known as Postgres, is a free and open-source software, free and open-source relational database management system (RDBMS) emphasizing extensibility and SQL compliance. PostgreSQL features transaction processing, transactions ...
,
SQLite,
Berkeley DB
, 2001-08-18
, -
,
Spiceworks
, Spiceworks IT Software
, Proprietary; free for use
,
Ruby
Ruby is a pinkish-red-to-blood-red-colored gemstone, a variety of the mineral corundum ( aluminium oxide). Ruby is one of the most popular traditional jewelry gems and is very durable. Other varieties of gem-quality corundum are called sapph ...
,
sqlite
, 2006
, -
,
Supportworks
Supportworks is an issue tracking system designed for use in help desk and information technology (IT) environments. Two branches of the software are developed concurrently, Supportworks ITSM, a certified ITIL compatible IT service management (IT ...
, Hornbill Systems
, Proprietary
,
Visual C++ and
PHP
,
Microsoft SQL Server
Microsoft SQL Server is a proprietary relational database management system developed by Microsoft using Structured Query Language (SQL, often pronounced "sequel"). As a database server, it is a software product with the primary function of ...
,
MySQL
MySQL () is an Open-source software, open-source relational database management system (RDBMS). Its name is a combination of "My", the name of co-founder Michael Widenius's daughter My, and "SQL", the acronym for Structured Query Language. A rel ...
,
Oracle
An oracle is a person or thing considered to provide insight, wise counsel or prophetic predictions, most notably including precognition of the future, inspired by deities. If done through occultic means, it is a form of divination.
Descript ...
,
Sybase
Sybase, Inc. was an enterprise software and services company. The company produced software relating to relational databases, with facilities located in California and Massachusetts. Sybase was acquired by SAP in 2010; SAP ceased using the Syba ...
, 1994
, -
,
SysAid
, SysAid Technologies
, Proprietary
,
Java
Java is one of the Greater Sunda Islands in Indonesia. It is bordered by the Indian Ocean to the south and the Java Sea (a part of Pacific Ocean) to the north. With a population of 156.9 million people (including Madura) in mid 2024, proje ...
,
C#
,
MySQL
MySQL () is an Open-source software, open-source relational database management system (RDBMS). Its name is a combination of "My", the name of co-founder Michael Widenius's daughter My, and "SQL", the acronym for Structured Query Language. A rel ...
,
Derby
Derby ( ) is a City status in the United Kingdom, city and Unitary authorities of England, unitary authority area on the River Derwent, Derbyshire, River Derwent in Derbyshire, England. Derbyshire is named after Derby, which was its original co ...
,
Oracle
An oracle is a person or thing considered to provide insight, wise counsel or prophetic predictions, most notably including precognition of the future, inspired by deities. If done through occultic means, it is a form of divination.
Descript ...
,
Microsoft SQL Server
Microsoft SQL Server is a proprietary relational database management system developed by Microsoft using Structured Query Language (SQL, often pronounced "sequel"). As a database server, it is a software product with the primary function of ...
, 2002
, -
,
Tracker
, Automation Centre
, Proprietary
,
Groupware, requires
Lotus Notes
,
IBM Lotus Domino
, 2001
, -
,
TrackerSuite.Net
, Automation Centre
, Proprietary
,
C#
,
Microsoft SQL Server
Microsoft SQL Server is a proprietary relational database management system developed by Microsoft using Structured Query Language (SQL, often pronounced "sequel"). As a database server, it is a software product with the primary function of ...
, 2006
, -
,
Trac
Trac is an open-source, web-based project management and bug tracking system. It has been adopted by a variety of organizations for use as a bug tracking system for both free and open-source software and proprietary projects and products. Tr ...
, Edgewall Software
,
BSD-3-Clause
,
Python
,
MySQL
MySQL () is an Open-source software, open-source relational database management system (RDBMS). Its name is a combination of "My", the name of co-founder Michael Widenius's daughter My, and "SQL", the acronym for Structured Query Language. A rel ...
,
PostgreSQL
PostgreSQL ( ) also known as Postgres, is a free and open-source software, free and open-source relational database management system (RDBMS) emphasizing extensibility and SQL compliance. PostgreSQL features transaction processing, transactions ...
, 2004
, -
,
Zammad
, Zammad GmbH
,
AGPL v3
,
Ruby
Ruby is a pinkish-red-to-blood-red-colored gemstone, a variety of the mineral corundum ( aluminium oxide). Ruby is one of the most popular traditional jewelry gems and is very durable. Other varieties of gem-quality corundum are called sapph ...
,
MySQL
MySQL () is an Open-source software, open-source relational database management system (RDBMS). Its name is a combination of "My", the name of co-founder Michael Widenius's daughter My, and "SQL", the acronym for Structured Query Language. A rel ...
,
PostgreSQL
PostgreSQL ( ) also known as Postgres, is a free and open-source software, free and open-source relational database management system (RDBMS) emphasizing extensibility and SQL compliance. PostgreSQL features transaction processing, transactions ...
, 2016
See also
*
Comparison of issue-tracking systems
*
Networked Help Desk
*
OSS through Java
*
Help desk issue tracking software