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Networked Help Desk
Networked Help Desk is an open standard initiative to provide a common API for sharing customer support tickets between separate instances of issue tracking, bug tracking, customer relationship management (CRM) and project management systems to improve customer service and reduce vendor lock-in. The initiative was created by Zendesk in June 2011 in collaboration with eight other founding member organizations including Atlassian, New Relic, OTRS, Pivotal Tracker, ServiceNow and SugarCRM. The first integration, between Zendesk and Atlassian's issue tracking product, Jira, was announced at the 2011 Atlassian Summit. By August 2011, 34 member companies had joined the initiative. A year after launching, over 50 organizations had joined. Within Zendesk instances this feature is branded as ticket sharing. Basis Support tools are generally built around a common paradigm that begins with a customer making a request or an incident report, these create a ticket. Each ticket has a progre ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Networked Help Desk Logo
Network, networking and networked may refer to: Science and technology * Network theory, the study of graphs as a representation of relations between discrete objects * Network science, an academic field that studies complex networks Mathematics * Networks, a graph with attributes studied in network theory ** Scale-free network, a network whose degree distribution follows a power law ** Small-world network, a mathematical graph in which most nodes are not neighbors, but have neighbors in common * Flow network, a directed graph where each edge has a capacity and each edge receives a flow Biology * Biological network, any network that applies to biological systems * Ecological network, a representation of interacting species in an ecosystem * Neural network, a network or circuit of neurons Technology and communication * Artificial neural network, a computing system inspired by animal brains * Broadcast network, radio stations, television stations, or other electronic media o ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
New Relic
New Relic is a San Francisco, California-based technology company which develops cloud-based software to help website and application owners track the performance of their services. History Foundation and early years Lew Cirne founded New Relic in 2008 and became the company's CEO. The name "New Relic" is an anagram of founder Lew Cirne's name. In 2008, NetworkWorld Magazine named the company as one of its 10 management startups to watch. In January 2010, tech publication CRN named New Relic as one of its Top 20 Coolest Cloud Infrastructure Vendors. On November 5, 2012, CA Technologies filed a lawsuit claiming that New Relic violated three patents that came into CA Technologies' possession through the acquisition of Wily Technology (a company also founded by Lew Cirne). In February 2013, New Relic raised $80 million from investors including Insight Venture Partners, T. Rowe Price, Benchmark Capital, Allen & Company, Trinity Ventures, Passport Capital, Dragoneer, and Tena ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Perl
Perl is a family of two High-level programming language, high-level, General-purpose programming language, general-purpose, Interpreter (computing), interpreted, dynamic programming languages. "Perl" refers to Perl 5, but from 2000 to 2019 it also referred to its redesigned "sister language", Perl 6, before the latter's name was officially changed to Raku (programming language), Raku in October 2019. Though Perl is not officially an acronym, there are various backronyms in use, including "Practical Data extraction, Extraction and Reporting Language". Perl was developed by Larry Wall in 1987 as a general-purpose Unix scripting language to make report processing easier. Since then, it has undergone many changes and revisions. Raku, which began as a redesign of Perl 5 in 2000, eventually evolved into a separate language. Both languages continue to be developed independently by different development teams and liberally borrow ideas from each other. The Perl languages borrow featur ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Request Tracker
Request Tracker, commonly abbreviated to RT, is a ticket-tracking software written in Perl used to coordinate tasks and manage requests among an online community of users. RT's first release in 1996 was written by Jesse Vincent, who later formed Best Practical Solutions LLC to distribute, develop, and support the package. RT is open source ( FOSS) and distributed under the GNU General Public License. Request Tracker for Incident Response (RTIR) is a special distribution of RT to fulfill the specific needs of CERT teams. It was initially developed in cooperation with JANET-CERT, and in 2006 was upgraded and expanded with joint funding from nine Computer Security Incident Response Teams ( CSIRTs) in Europe. Technology RT is written in Perl and runs on the Apache and lighttpd web servers using mod_perl or FastCGI with data stored in either MySQL, PostgreSQL, Oracle or SQLite. It is possible to extend the RT interface using plug-ins written in Perl. History Jesse Vinc ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
ZDNet
ZDNET is a business technology news website owned and operated by Red Ventures. The brand was founded on April 1, 1991, as a general interest technology portal from Ziff Davis and evolved into an enterprise IT-focused online publication. History Beginnings: 1991 to 1995 ZDNET began as a subscription-based digital service called "ZiffNet" that offered computing information to users of CompuServe. It featured computer industry forums, events, features and searchable archives. Initially, ZiffNet was intended to serve as a common place to find content from all Ziff-Davis print publications. As such, ZiffNet was an expansion on an earlier online service called PCMagNet for readers of PC Magazine. Launched in 1988, PCMagNet in turn was the evolution of Ziff Davis' first electronic publishing venture, a bulletin board, which launched in 1985. On June 20, 1995, Ziff-Davis announced the consolidation of its online information services under a single name, ''ZD Net''. The servi ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
ReadWrite
ReadWrite (originally ReadWriteWeb or RWW) is a Web technology blog launched in 2003. RW covers Web 2.0 and Web technology in general, and provides industry news, reviews, and analysis. Founded by Richard MacManus, Technorati ranked ReadWriteWeb at number 12 in its list of top 100 blogs worldwide, as of October 9, 2010. MacManus is based in Lower Hutt, New Zealand, but the officers and writers of RW work from diverse locations, including Portland, Oregon. Around September or October 2008, ''The New York Times'' technology section began syndicating RW content online. RW also has many international channels such as France, Spain, Brazil and China. RW was acquired by SAY Media in 2011. On October 22, 2012, RWW redesigned its website, rebranded as ReadWrite and hired Daniel Lyons as the new editor-in-chief. Dan Lyons left ReadWrite on March 20, 2013, replaced by Owen Thomas. SAY Media sold ReadWrite to Wearable World in February 2015. In June 2015, the company announced a crowd ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Swivel Chair Approach
A swivel is a connection that allows the connected object, such as a gun, chair, swivel caster, or an anchor rode to rotate horizontally or vertically. Swivel designs A common design for a swivel is a cylindrical rod that can turn freely within a support structure. The rod is usually prevented from slipping out by a nut, washer or thickening of the rod. The device can be attached to the ends of the rod or the center. Another common design is a sphere that is able to rotate within a support structure. The device is attached to the sphere. A third design is a hollow cylindrical rod that has a rod that is slightly smaller than its inside diameter inside of it. They are prevented from coming apart by flanges. The device may be attached to either end. A swivel joint for a pipe is often a threaded connection in between which at least one of the pipes is curved, often at an angle of 45 or 90 degrees. The connection is tightened enough to be water- or air-tight and then tightened f ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Incident Management (ITSM)
Incident management (IM) is an IT service management (ITSM) process area. The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. 'Normal service operation' is defined here as service operation within service-level agreement A service-level agreement (SLA) is a commitment between a service provider and a customer. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. ... (SLA). It is one process area within the broader ITIL and ISO 20000 environment. ISO 20000 defines the objective of Incident management (part 1, 8.2) as: ''To restore agreed service to the business as soon as possible or to respond to service requests.'' Definition ITIL 2011 defines an ''incident'' as: ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
ITIL
The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of business. ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific, but can be applied by an organization toward strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. There is no formal independent third party compliance assessment available for ITIL compliance in an organization. Certification in ITIL is only available to individuals. Since 2013, ITIL has been owned by AXELOS, a joint venture between Capita and the UK Cabinet Office. History Responding to growing dependence on IT, the UK Government's ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Jira (software)
Jira ( ) is a proprietary issue tracking product developed by Atlassian that allows bug tracking and agile project management. Naming The product name comes from the second and third syllables of the Japanese word pronounced as ''Gojira'', which is Japanese for Godzilla. The name originated from a nickname Atlassian developers used to refer to Bugzilla, which was previously used internally for bug-tracking. Description According to Atlassian, Jira is used for issue tracking and project management by over 180,000 customers in 190 countries. Some of the organizations that have used Jira at some point in time for bug-tracking and project management include Fedora Commons, Hibernate, and the Apache Software Foundation, which uses both Jira and Bugzilla. Jira includes tools allowing migration from competitor Bugzilla. Jira is offered in four packages: * Jira Work Management is intended as generic project management. * Jira Software includes the base software, including a ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
InformationWeek
''InformationWeek'' is a digital magazine which conducts corresponding face-to-face events, virtual events, and research. It is headquartered in San Francisco, California California is a state in the Western United States, located along the Pacific Coast. With nearly 39.2million residents across a total area of approximately , it is the most populous U.S. state and the 3rd largest by area. It is also the ... and was first published in 1985 by CMP Media, later called Informa. The print edition of the magazine has ceased, with the last issue published on June 24, 2013. History The print edition began in 1985 using the name ''Information Week''. * April 1999 - Information Week began its 14th international edition: Brazil. * May 1997 through 2000 – The worldwide regional publications of '' LAN Magazine'' were renamed to the already existing ''Network Magazine''. Networkmagazine.com and lanmag.com now redirect to informationweek.com * September 2005 – ''Network Ma ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
SugarCRM
SugarCRM is a software company based in Silicon Valley. It produces the on-premises and cloud-based web application Sugar, a customer relationship management (CRM) system. SugarCRM's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting. The company operates a number of websites, including its commercial website Sugarcrm.com and Sugar Outfitters (for third-party extensions), and an online user forum called SugarClub. In February 2014, in a blog post that provoked a strong reaction from the development community, SugarCRM announced that they would no longer be releasing new open-source versions of their Community Edition application; from now on this would be a bug-fix-only application. History John Roberts conceived of the idea and name of SugarCRM while riding his mountain bike named Sugar in the Santa Cruz Mountains. Clint Oram, John Roberts, and Jacob Taylor started full-time work on t ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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