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Faveo
Faveo is an ticket based support system built on the PHP based Laravel framework. The word Faveo comes from Latin, and means "to be favourable". It provides businesses with an automated helpdesk system to manage customer support. It has an inbuilt knowledge base for self-service by the customer. The open source version is available for free download on GitHub, with plugin modules available to extend and expand its core functionality, including ResellerClub integration, Envato integration, LDAP authentication, MSG91 SMS integration, and Facebook social login. Auto install Faveo using softaculous, AMPPS or Fantastico. Faveo is being used in various industries such as manufacturing, health care, web hosting, IT and NGOs. References {{Reflist External links Faveo Websitefaveo-helpdeskon GitHub GitHub () is a Proprietary software, proprietary developer platform that allows developers to create, store, manage, and share their code. It uses Git to provide distributed versi ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Laravel
Laravel is a open-source software, free and open-source PHP-based web framework for building web applications. It was created by Taylor Otwell and intended for the development of web applications following the model–view–controller (MVC) architectural pattern and based on Symfony. Some of the features of Laravel include modular Application-level package manager, packaging system with a dedicated dependency manager, different ways for accessing relational databases, utilities that aid in application deployment and maintenance, and its orientation toward syntactic sugar. The source code of Laravel is hosted on GitHub and licensed under the terms of the MIT License. History Taylor Otwell created Laravel as an attempt to provide a more advanced alternative to the CodeIgniter framework, which did not provide certain features such as built-in support for user authentication and authorization. Laravel's first beta release was made available on June 9, 2011, followed by the Larav ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Issue Tracking System
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed by individuals as part of a time management or personal productivity regimen. These systems often encompass resource allocation, time accounting, priority management, and oversight workflow in addition to implementing a centralized issue registry. Background In the institutional setting, issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. A support ticket should include vital information for the account involved and the issue encountered. An issue tracking system often also contains a k ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Open Software License
The Open Software License (OSL) is a software license created by Lawrence Rosen. The Open Source Initiative (OSI) has certified it as an open-source license, but the Debian project judged version 1.1 to be incompatible with the DFSG. The OSL is a copyleft license, with a termination clause triggered by filing a lawsuit alleging patent infringement. Many people in the free software and open-source community feel that software patents are harmful to software, and are particularly harmful to open-source software. The OSL attempts to counteract that by creating a pool of software which a user can use if that user does not harm it by attacking it with a patent lawsuit. Key features Patent action termination clause The OSL has a termination clause intended to dissuade users from filing patent infringement lawsuits: Warranty of provenance Another goal of the OSL is to warrant provenance. Network deployment is distribution OSL explicitly states that its provisions cover derivati ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
GitHub
GitHub () is a Proprietary software, proprietary developer platform that allows developers to create, store, manage, and share their code. It uses Git to provide distributed version control and GitHub itself provides access control, bug tracking system, bug tracking, software feature requests, task management, continuous integration, and wikis for every project. Headquartered in California, GitHub, Inc. has been a subsidiary of Microsoft since 2018. It is commonly used to host open source software development projects. GitHub reported having over 100 million developers and more than 420 million Repository (version control), repositories, including at least 28 million public repositories. It is the world's largest source code host Over five billion developer contributions were made to more than 500 million open source projects in 2024. About Founding The development of the GitHub platform began on October 19, 2005. The site was launched in April 2008 by Tom ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Helpdesk
A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. In the mid-1990s, research by Iain Middleton of Robert Gordon University studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues, but also from the help desk's unique position of communicating daily with numerous customers or employees. Information gained in areas such as technical problems, user preferences, and satisfaction can be valuable for the planning and development work of other information technology units. A main function of the help desk is to separate issues from defects. Many issues can be solved at the help desk level such as password resets and simple misunderstandings. Some issues will be the result of actual product defect which should be forwarded to a development team for resolution. Large help desks have a person or team responsible for managing the incoming re ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Knowledge Base
In computer science, a knowledge base (KB) is a set of sentences, each sentence given in a knowledge representation language, with interfaces to tell new sentences and to ask questions about what is known, where either of these interfaces might use inference. It is a technology used to store complex structured data used by a computer system. The initial use of the term was in connection with expert systems, which were the first knowledge-based systems. Original usage of the term The original use of the term knowledge base was to describe one of the two sub-systems of an expert system. A knowledge-based system consists of a knowledge-base representing facts about the world and ways of reasoning about those facts to deduce new facts or highlight inconsistencies. Properties The term "knowledge-base" was coined to distinguish this form of knowledge store from the more common and widely used term ''database''. During the 1970s, virtually all large management information sy ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Plug-in (computing)
In computing, a plug-in (also spelled plugin) or add-in (also addin, add-on, or addon) is a software component that extends the functionality of an existing software system without requiring the system to be software build, re-built. A plug-in software feature, feature is one way that a system can be customizable. Applications support plug-ins for a variety of reasons including: * Enable third-party developers to extend an application * Support easily adding new features * Reduce the size of an application by not loading unused features * Separate source code from an application because of incompatible software licenses Examples Examples of plug-in use for various categories of applications: * Digital audio workstations and audio editing software use audio plug-ins to generate, process or analyze sound. Ardour (software), Ardour, Audacity (audio editor), Audacity, Cubase, FL Studio, Logic Pro, Logic Pro X and Pro Tools are examples of such systems. * Email clients use plug-i ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
LDAP
The Lightweight Directory Access Protocol (LDAP ) is an open, vendor-neutral, industry standard application protocol for accessing and maintaining distributed Directory service, directory information services over an Internet Protocol (IP) network. Directory services play an important role in developing intranet and Internet applications by allowing the sharing of information about users, systems, networks, services, and applications throughout the network. As examples, directory services may provide any organized set of records, often with a hierarchical structure, such as a corporate email directory. Similarly, a telephone directory is a list of subscribers with an address and a phone number. LDAP is specified in a series of Internet Engineering Task Force (IETF) Standard Track publications known as Request for Comments (RFCs), using the description language ASN.1. The latest specification is Version 3, published aRFC 4511ref name="gracion Gracion.com. Retrieved on 2013-07-17. ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Facebook
Facebook is a social media and social networking service owned by the American technology conglomerate Meta Platforms, Meta. Created in 2004 by Mark Zuckerberg with four other Harvard College students and roommates, Eduardo Saverin, Andrew McCollum, Dustin Moskovitz, and Chris Hughes, its name derives from the face book directories often given to American university students. Membership was initially limited to Harvard students, gradually expanding to other North American universities. Since 2006, Facebook allows everyone to register from 13 years old, except in the case of a handful of nations, where the age requirement is 14 years. , Facebook claimed almost 3.07 billion monthly active users worldwide. , Facebook ranked as the List of most-visited websites, third-most-visited website in the world, with 23% of its traffic coming from the United States. It was the most downloaded mobile app of the 2010s. Facebook can be accessed from devices with Internet connectivit ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Help Desk Software
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably. Help desk software specifically refers to the system that addresses customer queries. History The history of help desk software dates back to the 20th century when businesses relied mostly on face-to-face interaction to resolve customer issues. Customers had to visit a company’s store or office with the product to get their problems solved. With the invention of the telephone in 1876 and the telephone switchboard in the 1890s, the help desk assumed a better approach. Customers were able to reach their company and voice out their problem over the phone system. During the 20th-century era, companies used mainly equipment like d ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
