Cirquent (formerly Softlab Group) was a subsidiary of

NTT Data is a Japanese Multinational corporation, multinational information technology (IT) service (economics), service and consulting company headquartered in Tokyo, Japan. It is a partially-owned subsidiary of Nippon Telegraph and Telephone (NTT). Ja ...

that provides IT,

consulting A consultant (from la, consultare "to deliberate") is a professional (also known as ''expert'', ''specialist'', see variations of meaning below) who provides advice and other purposeful activities in an area of specialization. Consulting servic ...

and

professional services Professional services are occupations in the service sector requiring special training in the arts or sciences. Some professional services, such as architects, accountants, engineers, doctors, and lawyers require the practitioner to hold profes ...

. The company's headquarters is in

Munich Munich ( ; german: München ; bar, Minga ) is the capital and most populous city of the German state of Bavaria. With a population of 1,558,395 inhabitants as of 31 July 2020, it is the third-largest city in Germany, after Berlin and Ha ...

Germany Germany, officially the Federal Republic of Germany (FRG),, is a country in Central Europe. It is the most populous member state of the European Union. Germany lies between the Baltic and North Sea to the north and the Alps to the sou ...

, with offices in

Austria Austria, , bar, Östareich officially the Republic of Austria, is a country in the southern part of Central Europe, lying in the Eastern Alps. It is a federation of nine states, one of which is the capital, Vienna, the most populous ...

, Switzerland and the UK. The company provides consulting services for automotive, banking, insurance, telecommunications and manufacturing companies, in customer management, IT management, finance transformation, and application management. Services include

business process A business process, business method or business function is a collection of related, structured activities or tasks by people or equipment in which a specific sequence produces a service or product (serves a particular business goal) for a parti ...

consulting, conceptual design, implementation and integration, and support, operation and maintenance of IT systems. Customers include Allianz Germany, BMW Group, Deutsche Börse,

Heidelberger Druckmaschinen Heidelberger Druckmaschinen AG () is a German precision mechanical engineering company with registered offices in Heidelberg (Baden-Württemberg) and headquarters in Wiesloch/Walldorf (Baden-Württemberg). The company offers products and service ...

, Kabel Deutschland, Munich Re, O2, and

T-Mobile T-Mobile is the brand name used by some of the mobile communications subsidiaries of the German telecommunications company Deutsche Telekom AG in the Czech Republic ( T-Mobile Czech Republic), Poland ( T-Mobile Polska), the United States ( T-Mob ...

. In 2008, with 1.750 employees, the company generated sales of €260 million.

Cirquent UK

Cirquent Ltd, a fully owned subsidiary of Cirquent GmbH, was founded in the UK, as Softlab Ltd., in 1989 to sell and support the Maestro I product line. Initially based in

Hammersmith Hammersmith is a district of West London, England, southwest of Charing Cross. It is the administrative centre of the London Borough of Hammersmith and Fulham, and identified in the London Plan as one of 35 major centres in Greater London. ...

, the company expanded with the launch of Maestro II, a software development environment used by

British Gas plc British Gas plc was an energy and home services provider in the United Kingdom. It was formed when the British Gas Corporation was privatised as a result of the Gas Act 1986, instigated by the government of Margaret Thatcher M ...

and

Barclays Bank Barclays () is a British multinational universal bank, headquartered in London, England. Barclays operates as two divisions, Barclays UK and Barclays International, supported by a service company, Barclays Execution Services. Barclays traces ...

. Softlab was purchased by BMW AG in the 1990s and following the purchase of

Rover Group The Rover Group plc was the British vehicle manufacturing conglomerate known as "BL plc" until 1986 (formerly British Leyland), which had been a state-owned company since 1975. It initially included the Austin Rover Group car business (compris ...

by BMW, Softlab Ltd. acquired AT&T Istel's

services, increasing in size from about 60 staff to one of over 500. With the acquisition came a move of headquarters near

Birmingham Birmingham ( ) is a city and metropolitan borough in the metropolitan county of West Midlands in England. It is the second-largest city in the United Kingdom with a population of 1.145 million in the city proper, 2.92 million in the We ...

. The business moved from software tools to CRM and Contact center system integration. In 2001 BMW Group sold Rover, and soon after the automotive team was sold to

Computer Sciences Corporation Computer Sciences Corporation (CSC) was an American multinational corporation that provided information technology (IT) services and professional services. On April 3, 2017, it merged with the Enterprise Services line of business of HP Ente ...

. Softlab continued to focus on CRM software and contact centre projects, partnering with

Microsoft Microsoft Corporation is an American multinational corporation, multinational technology company, technology corporation producing Software, computer software, consumer electronics, personal computers, and related services headquartered at th ...

(Dynamics CRM),

Oracle An oracle is a person or agency considered to provide wise and insightful counsel or prophetic predictions, most notably including precognition of the future, inspired by deities. As such, it is a form of divination. Description The wor ...

(Siebel), Genesys, Interactive Intelligence, CDC (Pivotal) and BMC (Remedy). Following acquisitions, in 2008 Softlab was rebranded Cirquent. In 2008 a majority 72.9% stake in Cirquent was taken by NTT Data.

References

External links

Cirquent's international site

Cirquent's automotive site

Cirquent's German site

Cirquents UK Site
{{in lang, en Companies based in Munich German brands Consulting firms established in 1971 Software companies of Germany