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Customer Relationship Management
Customer relationship management (CRM) is a strategic process that organizations use to manage, analyze, and improve their interactions with customers. By leveraging data-driven insights, CRM helps businesses optimize communication, enhance customer satisfaction, and drive sustainable growth. CRM systems compile data from a range of different communication channels, including a company's website, telephone (which many services come with a softphone), email, live chat, marketing materials and more recently, social media. They allow businesses to learn more about their target audiences and how to better cater to their needs, thus retaining customers and driving sales growth. CRM may be used with past, present or potential customers. The concepts, procedures, and rules that a corporation follows when communicating with its consumers are referred to as CRM. This complete connection covers direct contact with customers, such as sales and service-related operations, forecasting, ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Data-driven
Data ( , ) are a collection of discrete or continuous value (semiotics), values that convey information, describing the quantity, qualitative property, quality, fact, statistics, other basic units of meaning, or simply sequences of symbols that may be further interpretation (logic), interpreted formally. A datum is an individual value in a collection of data. Data are usually organized into structures such as table (information), tables that provide additional context and meaning, and may themselves be used as data in larger structures. Data may be Data (computer science), used as variable (research), variables in a computational process. Data may represent abstract ideas or concrete measurements. Data are commonly used in scientific research, economics, and virtually every other form of human organizational activity. Examples of data sets include price indices (such as the consumer price index), unemployment rates, literacy rates, and census data. In this context, data repr ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Mike Muhney
ACT! (previously known as Sage ACT! 2010–2013) is a customer relationship management (CRM) software and marketing automation software platform designed for, and used by, small and mid-sized businesses. It has a user base of over 800 thousand registered users. History The company Conductor Software was founded 1986 in Dallas, Texas, by Pat Sullivan and Mike Muhney. The original name for the software was Activity Control Technology, then Automated Contact Tracking, before finally just using the acronym. The name of the company was subsequently changed to Contact Software International and it was sold in 1993 to Symantec Corporation, who in 1999 then sold it to SalesLogix. The Sage Group purchased Interact Commerce (formerly SalesLogix) in 2001 through Best Software, then its North American software division. Swiftpage acquired it in 2013. Beginning with the 2006 version, the name was styled ACT! by Sage, and in 2010 revised to Sage ACT!. Following its 2013 acquisition by Swi ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Gartner
Gartner, Inc. is an American research and advisory firm focusing on business and technology topics. Gartner provides its products and services through research reports, conferences, and consulting. Its clients include large corporations, government agencies, technology companies, and investment firms. Operations Gartner is a research and advisory firm with three business segments: research, conferences, and consulting. As of December 2024, Gartner has over 21,000 employees globally and operates in 90 countries and territories. It is headquartered in Stamford, Connecticut. Gene A. Hall is the chief executive officer. Gartner is a publicly traded company listed on the S&P 500. History 1980s Gideon Gartner and David Stein founded Gartner, Inc. in 1979 to provide IT industry research and analysis to businesses buying and selling computer hardware. Gideon Gartner had previously worked at IBM, and his new firm specialized in information about IBM and its products. Gartner's ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Sales Force Management System
Sales force management systems (also sales force automation (SFA) systems) are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management Customer relationship management (CRM) is a strategic process that organizations use to manage, analyze, and improve their interactions with customers. By leveraging data-driven insights, CRM helps businesses optimize communication, enhance cus ... functions. They are often combined with a marketing information system, in which case they are often called CRM systems. See also * ** * * * References Sources * * * * {{cite book , last1 = Haag , first1 = Stephen , first2 = Maeve , last2 = Cummings , first3 = Donald J. , last3 = McCubbrey , first4 = Alain , last4 = Pinsonneault , first5 = Richard , last5 = Donovan , title = Management Information Systems for the Information Age , edition = Third Canadian , year = 2006 ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
List Of Embedded CRM Systems
A list is a set of discrete items of information collected and set forth in some format for utility, entertainment, or other purposes. A list may be memorialized in any number of ways, including existing only in the mind of the list-maker, but lists are frequently written down on paper, or maintained electronically. Lists are "most frequently a tool", and "one does not ''read'' but only ''uses'' a list: one looks up the relevant information in it, but usually does not need to deal with it as a whole". Lucie Doležalová,The Potential and Limitations of Studying Lists, in Lucie Doležalová, ed., ''The Charm of a List: From the Sumerians to Computerised Data Processing'' (2009). Purpose It has been observed that, with a few exceptions, "the scholarship on lists remains fragmented". David Wallechinsky, a co-author of '' The Book of Lists'', described the attraction of lists as being "because we live in an era of overstimulation, especially in terms of information, and lists help ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Microsoft Dynamics NAV
Microsoft Dynamics 365 is a set of enterprise accounting and sales software products offered by Microsoft. Its flagship product, Dynamics GP, was founded in 1981. Applications Microsoft Dynamics is largely made up of products developed by companies that Microsoft acquired: Dynamics GP (formerly Great Plains), Dynamics NAV (formerly Navision; now forked into Dynamics 365 Business Central), Dynamics SL (formerly Solomon), and Dynamics AX (formerly Axapta; now forked into Dynamics 365 Finance and Operations). The various products are aimed at different market segments, ranging from small and medium-sized businesses (SMBs) to large organizations with multi-language, currency, and legal entity capability. In recent years Microsoft Dynamics ERP has focused its marketing and innovation efforts on SaaS suites. Microsoft Dynamics 365 contains more than 15 applications: * Dynamics 365 SalesSales Leaders, Sales Operations *Dynamics 365 Customer data platform- Customer Insights *Dynamic ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
PeopleSoft
PeopleSoft, Inc. was a company that provided human resource management systems (HRMS), financial management solutions (FMS), supply chain management (SCM), customer relationship management (CRM), and enterprise performance management (EPM) software, as well as software for manufacturing, and student administration to large corporations, governments, and organizations. It existed as an independent corporation until its acquisition by Oracle Corporation in 2005. The PeopleSoft name and product line are now marketed by Oracle. History Founded in 1987 by Ken Morris and David Duffield, PeopleSoft was originally headquartered in Walnut Creek, California, before moving to Pleasanton, California. Duffield envisioned a client–server version of Integral Systems popular mainframe HRMS package. He cofounded PeopleSoft after leaving Integral Systems which was also based in Walnut Creek. It should not be confused with Integral Systems of Columbia, Maryland, a different company. The comp ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
SAP SE
Sap is a fluid transported in the xylem cells (vessel elements or tracheids) or phloem sieve tube elements of a plant. These cells transport water and nutrients throughout the plant. Sap is distinct from latex, resin, or cell sap; it is a separate substance, separately produced, and with different components and functions. Insect honeydew is called sap, particularly when it falls from trees, but is only the remains of eaten sap and other plant parts. Types of sap Saps may be broadly divided into two types: xylem sap and phloem sap. Xylem sap Xylem sap (pronounced ) consists primarily of a watery solution of hormones, mineral elements and other nutrients. Transport of sap in xylem is characterized by movement from the roots toward the leaves. Over the past century, there has been some controversy regarding the mechanism of xylem sap transport; today, most plant scientists agree that the cohesion-tension theory best explains this process, but multiforce theories that ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Zoho Corporation
Zoho Corporation is an Indian multinational technology company that makes computer software and web-based business tools. It is best known for the online office suite offering Zoho Office Suite. The company was founded in 1996 by Sridhar Vembu and Tony Thomas with headquarters in Chennai, Tamil Nadu in India and has a presence in seven locations with global headquarters in Austin, Texas, USA. Radha Vembu, Sridhar Vembu's sister, owns a majority stake in the company. History From 1996 to 2009, the company was known as AdventNet, Inc. founded in New Jersey, USA and initially provided network management software. On 27 May 2009 the company changed its name to Zoho Corporation. AdventNet expanded operations into Japan in 2001 and shifted focus to small and medium businesses (SMBs). Zoho CRM was released in 2005, along with Zoho Writer, the company's first Office suite product. Zoho Projects, Creator, Sheet, and Show were released in 2006. Zoho expanded into the collabo ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Oracle Corporation
Oracle Corporation is an American Multinational corporation, multinational computer technology company headquartered in Austin, Texas. Co-founded in 1977 in Santa Clara, California, by Larry Ellison, who remains executive chairman, Oracle was the List of the largest software companies, third-largest software company in the world in 2020 by revenue and market capitalization. The company's 2023 ranking in the Forbes Global 2000, ''Forbes'' Global 2000 was 80. The company sells Database, database software, particularly Oracle Database, and cloud computing. Oracle's core application software is a suite of enterprise software products, such as enterprise resource planning (ERP) software, human capital management (HCM) software, customer relationship management (CRM) software, enterprise performance management (EPM) software, Customer Experience Commerce (CX Commerce) and supply chain management (SCM) software. History Larry Ellison, Bob Miner, and Ed Oates co-founded Oracle in ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Enterprise Resource Planning
Enterprise resource planning (ERP) is the integrated management of main business processes, often in real time and mediated by software and technology. ERP is usually referred to as a category of business management software—typically a suite of integrated applications—that an organization can use to collect, store, manage and interpret data from many business activities. ERP systems can be local-based or cloud-based. Cloud-based applications have grown in recent years due to the increased efficiencies arising from information being readily available from any location with Internet access. ERP differs from integrated business management systems by including planning all resources that are required in the future to meet business objectives. This includes plans for getting suitable staff and manufacturing capabilities for future needs. ERP provides an integrated and continuously updated view of the core business processes using common databases maintained by a database manag ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
