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Microsoft Dynamics 365 is a set of enterprise accounting and sales software products offered by Microsoft. Its flagship product, Dynamics GP, was founded in 1981.


Applications

Microsoft Dynamics is largely made up of products developed by companies that Microsoft acquired: Dynamics GP (formerly Great Plains), Dynamics NAV (formerly Navision; now forked into Dynamics 365 Business Central), Dynamics SL (formerly Solomon), and Dynamics AX (formerly Axapta; now forked into Dynamics 365 Finance and Operations). The various products are aimed at different market segments, ranging from small and medium-sized businesses (SMBs) to large organizations with multi-language, currency, and legal entity capability. In recent years Microsoft Dynamics ERP has focused its marketing and innovation efforts on SaaS suites. Microsoft Dynamics 365 contains more than 15 applications: * Dynamics 365 SalesSales Leaders, Sales Operations *Dynamics 365 Customer data platform- Customer Insights *Dynamics 365 Customer data platform- Customer Voice *Dynamics 365 Customer ServiceCustomer Service Leaders, Customer Service Operations *Dynamics 365 Field ServiceField Service Leaders, Field Service Operations *Dynamics 365 Remote Assist *Dynamics 365 Human ResourcesAttract, Onboard, Core HR * Dynamics 365 Finance & OperationsFinance Leaders, Operation Leaders *Dynamics 365 Supply Chain Management – Streamline planning, production, stock, warehouse, and transportation. *Dynamics 365 Intelligent Order Management *Dynamics 365 Commerce *Dynamics 365 Project Operations *Dynamics 365 Marketing—Adobe Marketing Cloud, Dynamics 365 for Marketing *Dynamics 365 Artificial IntelligenceAI for Sales, AI for Customer Service, AI for Market Insight *Dynamics 365 Mixed RealityRemote Assist, Layout, Guides * Dynamics 365 Business CentralERP for SMBs


Microsoft Dynamics 365 for Finance and Operations

Microsoft Dynamics 365 for Finance and Operations Enterprise Edition (formerly Microsoft Dynamics AX) ERP and CRM software-as-a-service product meant for mid-sized and large enterprises. Integrating both Dynamics AX and Dynamics CRM features, consisting of the following modules: for Financials and Operations, for Sales Enterprise, for Marketing, for Customer Service, for Field Service, for Project Service Automation. It is designed to be easily connected with
Office 365 Microsoft 365 (previously called Office 365) is a product family of productivity software, collaboration and cloud-based services owned by Microsoft. It encompasses online services such as Outlook.com, OneDrive, Microsoft Teams, programs form ...
and PowerBI.


Microsoft Dynamics ax

Microsoft Dynamics AX was one of
Microsoft Microsoft Corporation is an American multinational corporation and technology company, technology conglomerate headquartered in Redmond, Washington. Founded in 1975, the company became influential in the History of personal computers#The ear ...
's Enterprise resource planning (ERP) software products. In 2018, its thick-client interface was removed and the web product was rebranded as ''Microsoft Dynamics 365 for Finance and Operations'' as a part of the Dynamics 365 suite. MDCC or Microsoft Development Center
Copenhagen Copenhagen ( ) is the capital and most populous city of Denmark, with a population of 1.4 million in the Urban area of Copenhagen, urban area. The city is situated on the islands of Zealand and Amager, separated from Malmö, Sweden, by the ...
was once the primary development center for Dynamics AX. Microsoft Dynamics AX contained 19 core modules:


Traditional core (since axapta 2.5)

*
General ledger In bookkeeping, a general ledger is a bookkeeping ledger in which accounting data are posted from General journal, journals and aggregated from subledgers, such as accounts payable, accounts receivable, cash management, fixed assets, purchasing ...
– ledger, sales tax, currency, and fixed assets features *Bank management – receives and pays cash *
Customer relationship management Customer relationship management (CRM) is a strategic process that organizations use to manage, analyze, and improve their interactions with customers. By leveraging data-driven insights, CRM helps businesses optimize communication, enhance cus ...
(CRM) – business relations contact and maintenance (customers, vendors, and leads) *
Accounts receivable Accounts receivable, abbreviated as AR or A/R, are legally enforceable claims for payment held by a business for goods supplied or services rendered that customers have ordered but not paid for. The accounts receivable process involves customer on ...
– order entry, shipping, and invoicing *
Accounts payable Accounts payable (AP) is money owed by a business to its suppliers shown as a liability on a company's balance sheet. It is distinct from notes payable liabilities, which are debts created by formal legal instrument documents. An accounts payable ...
– purchase orders, goods received into inventory *Inventory management – inventory management and valuation * Master planning (resources) – purchase and production planning *Production – bills of materials, manufacturing tracking * Store, manage, and interpret data.


Extended core

The following modules are part of the core of AX 2009 (AX 5.0) and available on a per-license basis in AX 4.0: * Shop floor control *
Cost accounting Cost accounting is defined by the Institute of Management Accountants as "a systematic set of procedures for recording and reporting measurements of the cost of manufacturing goods and performing services in the aggregate and in detail. It includ ...
*
Balanced scorecard A balanced scorecard is a strategy performance management tool – a well-structured report used to keep track of the execution of activities by staff and to monitor the consequences arising from these actions. The term 'balanced scorecard' prim ...
s *
Service management Service management in the manufacturing context, is integrated into supply chain management as the intersection between the actual sales and the customer point of view. The aim of high-performance service management is to optimize the service- ...
* Expense management *
Payroll A payroll is a list of employment, employees of a company who are entitled to receive compensation as well as other work benefits, as well as the amounts that each should obtain. Along with the amounts that each employee should receive for time ...
management * Environmental management


Morphx and x++

X++ integrates SQL queries into standard Java-style code.


Presence on the internet

Information about Axapta prior to the Microsoft purchase was available on , a proprietary web-based newsgroup, which grew to a considerable number of members and posts before the Microsoft purchase in 2002. After Microsoft incorporated Axapta into their Business Solution suite, they transferred the newsgroup's content to the Microsoft Business Solutions newsgroup. The oldest Axapta Technet post that can be found dates to August 2000.


Events

Extreme Conferences: extreme365 is a conference for the Dynamics 365 Partner Community which now includes Dynamics AX, featuring an Executive Forum.


Personalization and predictive analytics

At the National Retail Federation (NRF) Conference 2016 in New York, Microsoft unveiled its partnership with Infinite Analytics, a Cambridge-based
predictive analytics Predictive analytics encompasses a variety of Statistics, statistical techniques from data mining, Predictive modelling, predictive modeling, and machine learning that analyze current and historical facts to make predictions about future or other ...
and personalization company.


Microsoft Dynamics 365 Business Central

Microsoft Dynamics 365 Business Central (formerly ''Microsoft Dynamics NAV'') ERP and CRM software-as-a-service product meant for small and mid-sized businesses. Integrating both Dynamics NAV and Dynamics CRM features, consisting of the following modules: for Financials and Operations, for Sales Professionals, for Marketing. Easily connected with
Office 365 Microsoft 365 (previously called Office 365) is a product family of productivity software, collaboration and cloud-based services owned by Microsoft. It encompasses online services such as Outlook.com, OneDrive, Microsoft Teams, programs form ...
and PowerBI. *Microsoft Dynamics 365 Customer Engagement (formerly Microsoft CRM). Microsoft Dynamics 365 Customer Engagement contains modules to interact with customers: Marketing, Sales, Customer Service, Field Service. The Customer Service is a module used to automate customer service processes providing performance data reports and dashboards.


Online and on-premises deployment

The Dynamics 365 Business Central system comes in both an online hosted (
SaaS Software as a service (SaaS ) is a cloud computing service model where the provider offers use of application software to a client and manages all needed physical and software resources. SaaS is usually accessed via a web application. Unlike oth ...
) version and an on-premises version for manual deployment and administration. Some features, such as integration with other online Microsoft services, are not available in the on-premises version and only in the online edition.


Localization

As an international ERP system, Business Central is available with 24 official localizations to work with the local features and requirements of various countries. Local partners provide an additional 47 localizations. The system is compliant with various internal financial standards to meet local requirements, such as
GDPR The General Data Protection Regulation (Regulation (EU) 2016/679), abbreviated GDPR, is a European Union regulation on information privacy in the European Union (EU) and the European Economic Area (EEA). The GDPR is an important component of ...
, IAS/IFRS and SOX.


Editions and licensing

There are two editions of Business Central, Essentials and Premium. Essentials covers
Finance Finance refers to monetary resources and to the study and Academic discipline, discipline of money, currency, assets and Liability (financial accounting), liabilities. As a subject of study, is a field of Business administration, Business Admin ...
, Sales, Marketing, Purchasing, Inventory,
Warehousing A warehouse is a building for storing goods. Warehouses are used by manufacturers, importers, exporters, wholesalers, transport businesses, customs, etc. They are usually large plain buildings in industrial parks on the rural–urban fringe, out ...
, and Project Management. Premium includes all of Essentials functionality plus
Service Management Service management in the manufacturing context, is integrated into supply chain management as the intersection between the actual sales and the customer point of view. The aim of high-performance service management is to optimize the service- ...
and Manufacturing features. With the arrival of NAV 2013, Microsoft introduced a new licensing model that operated on a
concurrent user In computer science, the number of concurrent users (sometimes abbreviated as CCU) for a resource in a location, with the location being a computing network or a single computer, refers to the total number of people simultaneously accessing or usi ...
basis. With this model, user licenses were of two types: A full user or a limited user. The full user has access to the entire system, whereas the limited user only has read access to the system and limited write access. From the Business Central rebrand launch, the licensing model changed to a
per-seat license A per-seat license (or "named user license") is a software license model based on the number of individual users, known as 'seats' in reference to them sitting in an office chair at a workstation, who have access to a digital service or product. ...
model with a 3x concurrent seat multiplier added to any existing perpetual licences from previous Dynamics NAV versions. Customers with a Dynamics NAV Extended Pack license were moved to the Premium edition.


Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales is a
customer relationship management Customer relationship management (CRM) is a strategic process that organizations use to manage, analyze, and improve their interactions with customers. By leveraging data-driven insights, CRM helps businesses optimize communication, enhance cus ...
software package developed by
Microsoft Microsoft Corporation is an American multinational corporation and technology company, technology conglomerate headquartered in Redmond, Washington. Founded in 1975, the company became influential in the History of personal computers#The ear ...
. The current version is Dynamics 365. The name and licensing changed with the update from Dynamics 2016. 365 Sales comes with
softphone A softphone is a software program for making telephone calls over the Internet using a general purpose computer rather than dedicated hardware. The softphone can be installed on a piece of equipment such as a desktop, mobile device, or other compu ...
capabilities.


History

Microsoft Dynamics was a line of Business Applications, containing
enterprise resource planning Enterprise resource planning (ERP) is the integrated management of main business processes, often in real time and mediated by software and technology. ERP is usually referred to as a category of business management software—typically a suit ...
(ERP) and
customer relationship management Customer relationship management (CRM) is a strategic process that organizations use to manage, analyze, and improve their interactions with customers. By leveraging data-driven insights, CRM helps businesses optimize communication, enhance cus ...
(CRM).
Microsoft Microsoft Corporation is an American multinational corporation and technology company, technology conglomerate headquartered in Redmond, Washington. Founded in 1975, the company became influential in the History of personal computers#The ear ...
marketed Dynamics applications through a network of reselling partners who provided specialized services.Microsoft Dynamics ERP
/ref> Microsoft Dynamics formed part of "Microsoft Business Solutions". Dynamics can be used with other Microsoft programs and services, such as
SharePoint SharePoint is a collection of enterprise content management and knowledge management tools developed by Microsoft. Launched in 2001, it was initially bundled with Windows Server as Windows SharePoint Server, then renamed to Microsoft Office ...
,
Yammer Viva Engage (formerly Yammer) is an enterprise social networking service that is part of the Microsoft 365 family of products. It is used mainly for private enterprise social software, communication within organizations but is also used for net ...
,
Office 365 Microsoft 365 (previously called Office 365) is a product family of productivity software, collaboration and cloud-based services owned by Microsoft. It encompasses online services such as Outlook.com, OneDrive, Microsoft Teams, programs form ...
, Azure and Outlook. The Microsoft Dynamics focus-industries are retail, services, manufacturing, financial services, and the
public sector The public sector, also called the state sector, is the part of the economy composed of both public services and public enterprises. Public sectors include the public goods and governmental services such as the military, law enforcement, pu ...
. Microsoft Dynamics offers services for small, medium, and large businesses.


Business Central

Business Central was first published as Dynamics NAV and Navision, which Microsoft acquired in 2002.


Navision

Navision originated at PC&C A/S (Personal Computing and Consulting), a company founded in
Denmark Denmark is a Nordic countries, Nordic country in Northern Europe. It is the metropole and most populous constituent of the Kingdom of Denmark,, . also known as the Danish Realm, a constitutionally unitary state that includes the Autonomous a ...
in 1984. PC&C released its first accounting package, PCPlus, in 1985—a single-user application with basic accounting functionality. There followed in 1987 the first version of Navision, a client/server-based accounting application that allowed multiple users to access the system simultaneously. The success of the product prompted the company to rename itself to Navision Software A/S in 1995. The Navision product sold primarily in Denmark until 1990. From Navision version 3 the product was distributed in other European countries, including Germany and the United Kingdom. In 1995 the first version of Navision based on
Microsoft Windows 95 Windows 95 is a consumer-oriented operating system developed by Microsoft and the first of its Windows 9x family of operating systems, released to manufacturing on July 14, 1995, and generally to retail on August 24, 1995. Windows 95 merged ...
was released. In 2000, Navision Software A/S merged with fellow Danish firm Damgaard A/S (founded 1983) to form NavisionDamgaard A/S. In 2001 the company changed its name to "Navision A/S". On July 11, 2002, Microsoft bought Navision A/S to go with its previous acquisition of Great Plains Software. Navision became a new division at Microsoft, named Microsoft Business Solutions, which also handled Microsoft CRM. In 2003 Microsoft announced plans to develop an entirely new ERP system (Project Green). But it later decided to continue development of all ERP systems (Dynamics AX, Dynamics NAV, Dynamics GP and Dynamics SL). Microsoft launched all four ERP systems with the same new role-based user interface,
SQL Structured Query Language (SQL) (pronounced ''S-Q-L''; or alternatively as "sequel") is a domain-specific language used to manage data, especially in a relational database management system (RDBMS). It is particularly useful in handling s ...
-based reporting and analysis,
SharePoint SharePoint is a collection of enterprise content management and knowledge management tools developed by Microsoft. Launched in 2001, it was initially bundled with Windows Server as Windows SharePoint Server, then renamed to Microsoft Office ...
-based portal,
Pocket PC A Pocket PC (P/PC, PPC) is a class of personal digital assistant (PDA) that runs the Windows Mobile operating system, which is based on Windows Embedded Compact, Windows CE/Windows Embedded Compact, and that has some of the abilities of modern ...
-based mobile clients and integration with
Microsoft Office Microsoft Office, MS Office, or simply Office, is an office suite and family of client software, server software, and services developed by Microsoft. The first version of the Office suite, announced by Bill Gates on August 1, 1988, at CO ...
.


Dynamics NAV

In September 2005, Microsoft re-branded the product and re-released it as Microsoft Dynamics NAV. In December 2008, Microsoft released Dynamics NAV 2009, which contains both the original "classic" client, as well as a new .NET Framework-based three-tier GUI called the RoleTailored Client (RTC). In first quarter of 2014 NAV reached 102,000 current customers. In 2016, Microsoft announced the creation of Dynamics 365 — a rebranding of the suite of Dynamics ERP and CRM products as a part of a new online-only offering. As a part of this suite, the successor to NAV was codenamed "Madeira".


Dynamics 365 Business Central

In September 2017 at the Directions conference, Microsoft announced the new codename "
Tenerife Tenerife ( ; ; formerly spelled ''Teneriffe'') is the largest and most populous island of the Canary Islands, an Autonomous communities of Spain, autonomous community of Spain. With a land area of and a population of 965,575 inhabitants as of A ...
" as the next generation of the Dynamics NAV product. This replaced codename "Madeira". On April 2, 2018, Business Central was released publicly and plans for semi-annual releases were announced. Business Central introduced a new AL language for development and translated the codebase from Dynamics NAV ( C/AL).


Dynamics SL, Dynamics GP, Dynamics C5

Several variants of the Dynamics brand have migration paths to Business Central with most having not had a new release since 2018. The later releases of the SL, GP, and C5 products adopted the Dynamics NAV Role-Tailored Client UI which helped pave the transition to the Business Central product.


History of Dynamics C5

Dynamics C5 was developed in Denmark as the successor to the DOS-based Concorde C4. The developing company Damgaard Data merged with Navision in 2001 which was subsequently acquired by Microsoft Microsoft in 2002 rebranding the solution from Navision C5 to Microsoft Dynamics C5. The product handles currently more than 70,000 installations in Denmark.


History of Dynamics SL

Based in Findlay, Ohio, Solomon's roots go back more than 35 years, when co-founders Gary Harpst, Jack Ridge and Vernon Strong started TLB, Inc. in 1980. TLB, Inc. stands for The Lord's Business, "to remind the founders why the business was started: to conduct the business according to biblical principles." TLB was later renamed Solomon Software, and then Microsoft Dynamics SL.


History of Dynamics GP

The Dynamics GP product was originally developed by Great Plains Software, an independent company located in
Fargo, North Dakota Fargo is the List of cities in North Dakota, most populous city in the U.S. state of North Dakota and the county seat of Cass County, North Dakota, Cass County. The population was 125,990 at the 2020 United States census, 2020 census, which was e ...
run by
Doug Burgum Douglas James Burgum ( ; born August 1, 1956) is an American businessman and politician who has served as the 55th United States Secretary of the Interior, United States secretary of the interior since February 1, 2025, under President Donald Tru ...
. Dynamics Release 1.0 was released in February 1993. It was one of the first accounting packages in the United States that were designed and written to be multi-user and to run under Windows as 32-bit software. In late 2000,
Microsoft Microsoft Corporation is an American multinational corporation and technology company, technology conglomerate headquartered in Redmond, Washington. Founded in 1975, the company became influential in the History of personal computers#The ear ...
announced the purchase of Great Plains Software. This acquisition was completed in April 2001. Dynamics GP is written in a language called
Dexterity Fine motor skill (or dexterity) is the coordination of small muscles in movement with the eyes, hands and fingers. The complex levels of manual dexterity that humans exhibit can be related to the nervous system. Fine motor skills aid in the growt ...
. Previous versions were compatible with
Microsoft SQL Server Microsoft SQL Server is a proprietary relational database management system developed by Microsoft using Structured Query Language (SQL, often pronounced "sequel"). As a database server, it is a software product with the primary function of ...
, Pervasive PSQL, Btrieve, and earlier versions also used C-tree, although after the buyout all new versions switched entirely to Microsoft SQL Server databases. Dynamics GP will no longer be updated after September 2029, with security updates through April 2031.


Finance

Microsoft Dynamics 365 Finance is a
Microsoft Microsoft Corporation is an American multinational corporation and technology company, technology conglomerate headquartered in Redmond, Washington. Founded in 1975, the company became influential in the History of personal computers#The ear ...
enterprise resource planning Enterprise resource planning (ERP) is the integrated management of main business processes, often in real time and mediated by software and technology. ERP is usually referred to as a category of business management software—typically a suit ...
(ERP) system for medium to large organizations. The software, part of the Dynamics 365 product line, was first on general release in November 2016, initially branded as Dynamics 365 for Operations. In July 2017, it was rebranded to Dynamics 365 for Finance and Operations. At the same time, Microsoft rebranded their business software suite for small businesses (Business Edition, Financials) to Finance and Operations, Business Edition, however, the two applications are based on completely different platforms. Its history includes: * 1998 (March) – Axapta, a collaboration between
IBM International Business Machines Corporation (using the trademark IBM), nicknamed Big Blue, is an American Multinational corporation, multinational technology company headquartered in Armonk, New York, and present in over 175 countries. It is ...
and Danish Damgaard Data, released in the Danish and US markets. * 2000 – Damgaard Data merged with Navision Software A/S to form NavisionDamgaard, later named Navision A/S. Released Axapta 2.5. IBM returned all rights in the product to Damgaard Data shortly after the release of Version 1.5. * 2002 – Microsoft acquires Navision A/S. Released Axapta 3.0. * 2006 – Released Microsoft Dynamics AX 4.0. * 2008 – Released Microsoft Dynamics AX 2009. * 2011 – Released Microsoft Dynamics AX 2012. It was made available and supported in more than 30 countries and 25 languages. Dynamics AX is used in over 20,000 organizations of all sizes, worldwide. * 2016 – Released Microsoft Dynamics AX 7. Later rebranded to Dynamics 365 for Operations. This update was a major revision with a completely new UI delivered through a browser-based HTML5 client, and initially only available as a cloud-hosted application. This version lasted only a few months, though, as Dynamics AX was rebranded Microsoft Dynamics 365 for Operations in October 2016, and once more as Dynamics 365 for Finance and Operations in July 2017. * 2017 – Rebranded to Dynamics 365 for Finance and Operations, Enterprise Edition (not to be mistaken with Dynamics 365 for Finance and Operations Business Edition, which is based on former Microsoft Dynamics NAV). * 2018 – Rebranded to Dynamics 365 for Finance and Operations * 2018 – The Human Resources Module became Dynamics 365 for Talent, now Dynamics 365 Human Resources. * 2020 – Rebranded and split into two products: ** Dynamics 365 Finance ** Dynamics 365 Supply Chain Management * 2023 – Dynamics 365 Human Resources re-integrated


Sales

Microsoft Dynamics 365 Sales has undergone several iterations over its history.


Microsoft CRM 1.2

Microsoft CRM 1.2 was released on December 8, 2003. Microsoft CRM 1.2 was not widely adopted by industry. It was not possible to create custom entities but there was a
software development kit A software development kit (SDK) is a collection of software development tools in one installable package. They facilitate the creation of applications by having a compiler, debugger and sometimes a software framework. They are normally specific t ...
(SDK) available using SOAP and
XML Extensible Markup Language (XML) is a markup language and file format for storing, transmitting, and reconstructing data. It defines a set of rules for encoding electronic document, documents in a format that is both human-readable and Machine-r ...
endpoints to interact with it.


Microsoft Dynamics CRM 3.0

The second version was rebranded as Microsoft Dynamics 3.0 (version 2.0 was skipped entirely) to signify its inclusion within the Dynamics product family and was released on December 5, 2005. Notable updates over version 1.2 are the ease of creating customizations to CRM, the switch from using
Crystal Reports Crystal Reports is a business intelligence application marketed to small- and medium-sized businesses by SAP. History Terry Cunningham and the Cunningham Group originated the software in 1984. Crystal Services Inc. marketed the product (origina ...
to Microsoft SQL Reporting Services, and the ability to run on
Windows Vista Windows Vista is a major release of the Windows NT operating system developed by Microsoft. It was the direct successor to Windows XP, released five years earlier, which was then the longest time span between successive releases of Microsoft W ...
and Outlook 2007. Significant additions released later by Microsoft also allowed Dynamics CRM 3.0 to be accessed by various
mobile device A mobile device or handheld device is a computer small enough to hold and operate in hand. Mobile devices are typically battery-powered and possess a flat-panel display and one or more built-in input devices, such as a touchscreen or keypad. ...
s and integration with Siebel Systems. This was the first version that saw reasonable take up by customers. You could create custom entities and (1xN) relations between the system/custom entities.


Microsoft Dynamics CRM 4.0

Dynamics CRM 4.0 (a.k.a. Titan) was introduced in December 2007 (RTM build number 4.0.7333.3 Microsoft CRM build numbers from version 4.0 to version 8). It features multi-tenancy, improved reporting security, data importing, direct mail merging and support for newer technologies such as
Windows Server 2008 Windows Server 2008, codenamed "Longhorn Server" (alternatives: "Windows Vista Server" or "Windows Server Vista"), is the seventh major version of the Windows NT operating system produced by Microsoft to be released under the Windows Server b ...
and SQL Server 2008 (Update Rollup 4). Dynamics CRM 4.0 also implements CRM Online, a hosted solution that is offered directly by Microsoft. The multi-tenancy option also allows ISVs to offer hosted solutions to end customers as well. Dynamics CRM 4.0 is the first version of the product, which has seen significant take up in the market and passed the 1 million user mark in July 2009. Additional support for NxN relations was added, which solved a lot of 'in-between' entities. "Connections" were also introduced in favour of "Relations". The UI design was based on Office 2007 look and feel, with the same blue shading and round button as "start".


Microsoft Dynamics CRM 2011

Dynamics CRM 2011 was released to open Beta in February 2010. It then went into Release Candidate stage in December 2010. The product was then released in February 2011 (build number 5.0.9688.583) Browsers such as
Internet Explorer Internet Explorer (formerly Microsoft Internet Explorer and Windows Internet Explorer, commonly abbreviated as IE or MSIE) is a deprecation, retired series of graphical user interface, graphical web browsers developed by Microsoft that were u ...
, Chrome and
Firefox Mozilla Firefox, or simply Firefox, is a free and open-source web browser developed by the Mozilla Foundation and its subsidiary, the Mozilla Corporation. It uses the Gecko rendering engine to display web pages, which implements curr ...
browsers are fully supported since Microsoft Dynamics CRM 2011 Update Rollup 12. Because of this browser compatibility R12 was highly anticipated but also caused a lot of stress for customers that had used unsupported customizations. R12 broke those customizations and clients had to rethink their changes. Microsoft offered additional wizards to pinpoint the problems.


Microsoft Dynamics CRM 2013

Dynamics CRM 2013 was released to a closed beta group on July 28, 2013. Dynamics CRM 2013 Online went live for new signups in October 2013. It was released in November 2013 (build number 6.0.0000.0809).


Microsoft Dynamics CRM 2015

On September 16, 2014, Microsoft announced that Microsoft Dynamics CRM 2015, as well as updates to its Microsoft Dynamics CRM Online and Microsoft Dynamics Marketing services, will be generally available in the fourth quarter of 2014. Microsoft also released a preview guide with details. On November 30, 2014, Microsoft announced the general availability of Microsoft Dynamics CRM 2015 and the 2015 Update of Microsoft Dynamics Marketing. On January 6, 2015, Microsoft announced the availability of a CRM Cloud service specifically for the
US Government The Federal Government of the United States of America (U.S. federal government or U.S. government) is the national government of the United States. The U.S. federal government is composed of three distinct branches: legislative, execut ...
that is designed for FedRAMP compliance.


Microsoft Dynamics CRM 2016

Microsoft Dynamics CRM 2016 was officially released on November 30, 2015. Versions for CRM 2016 was 8.0, 8.1 and 8.2. With version 8.2 the name, Microsoft Dynamics CRM 2016, was changed to Dynamics 365 Microsoft Dynamics CRM 2016 was officially released on November 30, 2015. It includes advancements in intelligence, mobility and service, with significant productivity enhancements. In June 2016 was developed a special application which sends scanned info from business cards into MS Dynamics CRM named Business Card Reader for MS Dynamics and Call Tracker application in 2017.


Microsoft Dynamics 365 sales

Microsoft Dynamics 365 was officially released on November 1, 2016, as the successor to Dynamics CRM. The product combines Microsoft business products (CRM and ERP Dynamics AX). A
softphone A softphone is a software program for making telephone calls over the Internet using a general purpose computer rather than dedicated hardware. The softphone can be installed on a piece of equipment such as a desktop, mobile device, or other compu ...
dialer can be added as an extension. The on-premises application, called Dynamics 365 Customer Engagement contained the following applications: * Dynamics 365 for Sales * Dynamics 365 for Customer Service * Dynamics 365 for Marketing * Dynamics 365 for Field Service * Dynamics 365 for Project Service Automation The offerings Dynamics 365 for Finance and Operations cover the ERP needs, such as bookkeeping, invoice and order handling and manufacturing. In Dynamics 365 version 9.0.0.1 many notable features like Virtual entities in Dynamics 365, Auto Numbering Attributes, Multi Select Options sets etc. were introduced.


Product updates


October 2018 update

The update released in October 2018 included new features for sales, marketing, customer service, and recruitment.


April 2019 update

This update was released on April 5, 2019. The features added after the update, included a user interface (UUI) to embed canvas apps created in PowerApps and it also brought back the tabs facility. The update also led to the removal of the Xrm.Page.data.


February 2020 update

An update was announced on February 19, 2019. The update included additions to the Customer Insights, Microsoft's customer data platform (CDP) such as new first and third-party data connections. In addition to this, this update brought forth new sales forecasting tools and Dynamics 365 Sales Engagement Center. The Dynamics 365 Project Operations was introduced in this update.


October 2021 update (wave 1)

An update was announced on October 5, 2019. This update included a replacement of bank reconciliation reports. The payment reconciliation journal was improved to support preview posting, separate number series, and user-defined document numbers. Microsoft Dynamics 365 also welcomes Correct Dimensions action. With this update, Microsoft Dynamics 365 has welcomed integration with Microsoft Teams search box, Microsoft Word, and Microsoft Universal Print technology.


Support and end of life


Related products

Microsoft Dynamics includes a set of related products: * Microsoft Dynamics Management Reporter. Management Reporter is a financial reporting and analysis application. Its main feature is to create income statements, balance sheet statements, cash flow statements and other financial reports. Reports can be stored in a centralized Report Library along with external supporting files. Security on reports and files may be controlled using Windows Authentication and SQL Server. * Microsoft Dynamics for Retail (formerly Microsoft Dynamics RMS, QuickSell 2000 and Dynamics POS) * Microsoft Dynamics for Marketing (formerly MDM and MarketingPilot 2012) * Microsoft Dynamics Social Listening (formerly Netbreeze 2013) * Power Automate, formerly Microsoft Flow (until 2019), a toolkit similar to
IFTTT IFTTT (, an acronym of Conditional (computer programming)#If–then(–else), if this, then that) is a private commercial company that runs services that allow a user to program a response to events in the world. IFTTT has partnerships with dif ...
for implementing business workflow products. * Power Automate Desktop, robotic process automation software for automating graphical user interfaces (acquired in May 2020) * Parature customer engagement software in the customer support and service channels (acquired in January 2014) Microsoft also sells Sure Step as an implementation methodology for Microsoft Dynamics for its re-sellers. In July 2018, Microsoft announced Dynamics 365 AI for sales applications.


See also

*
Microsoft Azure Microsoft Azure, or just Azure ( /ˈæʒər, ˈeɪʒər/ ''AZH-ər, AY-zhər'', UK also /ˈæzjʊər, ˈeɪzjʊər/ ''AZ-ure, AY-zure''), is the cloud computing platform developed by Microsoft. It has management, access and development of ...
* Microsoft Dataverse *
Microsoft Office Microsoft Office, MS Office, or simply Office, is an office suite and family of client software, server software, and services developed by Microsoft. The first version of the Office suite, announced by Bill Gates on August 1, 1988, at CO ...
* Microsoft Power Platform * List of Microsoft software


References


Further reading

* * * * * * *


External links

*
Microsoft Dynamics AX 2012 Launches Worldwide

Microsoft Dynamics 365 for Finance and Operations official webpage
{{ERP software Accounting software American companies established in 2016 Cloud applications ERP software Microsoft cloud services
360 360 may refer to: * 360 (number) * 360 AD, a year * 360 BC, a year * 360 degrees, a turn Businesses and organizations * 360 Architecture, an American architectural design firm * Ngong Ping 360, a tourism project in Lantau Island, Hong Kong ...