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NCO Group
NCO Group, Inc., based in Horsham, Pennsylvania, United States, is a business process outsourcing company and collection agency that provides accounts receivable management, customer relationship management and back office solutions for its clients. Founded in 1926, it was a publicly traded company (Nasdaq: NCOG) from 1996 through 2006, when it was purchased by One Equity Partners (OEP), the private investment arm of JP Morgan Chase & Co., and other co-investors. In 2004, NCO was fined by the United States Federal Trade Commission for violations of the Fair Credit Reporting Act for improper reporting of consumers' debt information. NCO employs approximately 30,000 people in over 100 locations around the globe, through its many subsidiaries, including NCO Financial Systems, Inc., NCO Customer Management, Inc., Transworld Systems, Inc., University Accounting Services LLC, and Systems & Service Technologies, Inc. In 2008, NCO acquired a large ARM competitor, Outsourcing Solutions ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Webhelp
Webhelp was a multi-national business process outsourcing headquartered out of Toronto. In 2023, Concentrix bought Webhelp. History Founding and Early Years Webhelp was founded in 1999 in Toronto, Canada, by Kerry Adler and Laura Hantho. This innovative endeavor, initially launched as Webhelp.com Inc., was a Delaware-registered corporation headquartered in Toronto. The company was established with a vision to revolutionize customer service through human-assisted online search and customer service technology. The early business model of Webhelp centered on providing real-time, human-assisted customer support via online chat, making it one of the pioneering ventures in outsourced customer experience solutions (CX). The company’s proprietary ARENA software solution was pivotal in its operations, facilitating back-office processing and online assistance. Within its first year, Webhelp secured major clients, including industry giants Microsoft, AOL, and Sony. This rapid acquisiti ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
WNS Global Services
WNS (Holdings) Limited () is an Indian multinational business process management company. The company is headquartered in New York, London and Mumbai. The company employs over 62,000 individuals. WNS is publicly traded on the New York Stock Exchange under the ticker symbol WNS. History WNS Global Services was established in 1996 as a carve-out of British Airways captive process and back-office activities. In 2002, Warburg Pincus acquired a majority stake, following which WNS became an independent entity. The company expanded into other industries in 2003, and by 2004, new delivery centers were opened in Sri Lanka and India. In 2005, WNS acquired Trinity Partners. The company went public in 2006, listing on the New York Stock Exchange (NYSE). WNS subsequently acquired Marketics (2007), Aviva Aviva plc is a British multinational insurance company headquartered in London, England. It has about 19 million customers across its core markets of the United Kingdom, Ireland and ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Transcom WorldWide
Transcom WorldWide AB is a Swedish outsourcing company which provides customer care, sales, technical support Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers, online chat and email. Many companies provid ..., and collections services through an extensive network of contact centers and work-at-home agents. The company operates in Europe, North and South America, Asia and North Africa. Transcom employs 29,000 customer experience specialists at 50 contact centers across 21 countries, delivering services in 33 languages to international brands in various industry verticals. On December 21, 2016, Altor announced a public cash offer to the shareholders of Transcom to transfer all of their shares in Transcom to Altor. At the expiry of the final acceptance period in March 2017, Altor owned over 98 percent of the shares and votes in ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
TELUS International
Telus Digital (stylized TELUS Digital) is the operating name of Telus International (Cda) Inc., a Canadian technology company. Clients include corporations in technology, games, communications and media, e-commerce, financial services, banking, credit cards, fintech, travel & hospitality, healthcare, and automotive industries. TELUS International (now TELUS Digital) made its debut in the public markets on February 3, 2021, dual-listed on the Toronto Stock Exchange and New York Stock Exchange trading under the ticker symbol TIXT. Its parent company, TELUS Corporation retains majority control. Services TELUS Digital provides a range of services focused on data, artificial intelligence, customer experience, digital services as well as trust, safety and security. History and acquisitions In 2005, TELUS invested in Ambergris Solutions, a BPO company in the Philippines, to offer additional customer service for North America. Ambergris Solutions rebranded to TELUS International ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Televerde
Televerde is an American multinational sales and marketing organization located in Phoenix, Arizona. The company partners with organizations such as SAP, Adobe-Marketo, GE, Micro Focus and Interstate Batteries. Televerde provides incarcerated women inside five U.S. prison facilities with on-the-job training. The women are hired, compensated, skilled in the basics of sales and marketing, and certified in technologies such as Outreach, Marketo, Salesforce and Eloqua. Approximately 60 percent of the Televerde global workforce is made up of incarcerated women. History Televerde was founded in 1994 by Ronald Bell and Charles Monroe. James Hooker acquired the majority of the holding company, Pegasus Research Inc., in 1995 and served as president and CEO until he retired in November 2018. The company's business model began as a partnership with Arizona Correctional Industries. Its first headquarters was a former Best Western hotel located in Phoenix with five incarcerated women workin ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
TeleTech
TTEC Holdings, Inc. (formerly named "TeleTech"), is an American customer experience technology and services company with its primary place of business in Austin, Texas. Kenneth D. Tuchman is the founder, chairman and CEO. History Founding and early developments (1982-1996) The company was founded in 1982 by Kenneth D. Tuchman under the name TeleTech Holdings, Inc.TeleTech"SEC Filing" "TeleTech", 2003-0409 In 1986, the company moved to Sherman Oaks, California. By 1995, it had added call centers in other states. In 1996 it completed its IPO. International growth and recent development (since 1997) After the completion of its IPO global operations begin. In 1998, the company expanded to Scotland, Canada, Argentina and Brazil. Three years later the expansion continues, centers were opened in the Philippines. In 2006, TeleTech acquired Direct Alliance. In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group. The same year, ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Teleperformance
Teleperformance SE is a French multinational business process outsourcing company founded in 1978 with headquarters in France. It provides services for debt collection, telemarketing, customer relationship management, content moderation, and communication. History Daniel Julien created Teleperformance in June 1978, in Paris. In 1986, Teleperformance established international subsidiaries in Belgium and Italy. Two years later, Teleperformance expanded into Spain, Germany, Sweden and the United Kingdom. Rochefortaise Communication merged with Teleperformance International in 1999 to form S.R. Teleperformance. This company became Teleperformance in 2006. In 1992, Teleperformance USA was established, and Asia-Pacific contact centers were set up in the Philippines and Singapore in 1996. The Group expanded in Europe through numerous acquisitions and subsidiaries in Switzerland, Norway, Denmark, Greece, Spain, the Netherlands and Finland. From 1998 through 2002, the Teleperformance ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Tech Mahindra
Tech Mahindra is an Indian multinational information technology services and consulting company. It was formed in 1986 as a joint venture between Mahindra & Mahindra and BT Group. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai. History In 1986, Mahindra & Mahindra started a 60:40 joint venture technology services outsourcing firm with British Telecom named Mahindra British Telecom (MBT). In 2000, British Telecom committed business of at least £105 million over three years; as a consideration, British Telecom's stake in MBT increased to 43%. MBT primarily served the telecommunications industry in its early years, with British Telecom as its largest client. In 2006, MBT was renamed as Tech Mahindra, and it became a public company via an initial public offering. In December 2010, British Telecom sold 5.5% of its stake in Tech Mahindra to Mahindra & Mahindra for 451 crore. In August 2012, British Telecom sold 14.1% of i ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
SupportSave
SupportSave Solutions, Inc. (NASDAQ BB: SSVE) is a US-based offshore business process outsourcing (BPO) company that provides customer relationship management services, transcription and captioning, and back office support. The company serves clients in a variety of industries such as travel and hospitality, financial services, technology, telecommunications, consumer products, healthcare and insurance, entertainment and education, and law enforcement. SupportSave is based in Los Angeles, California, but it also holds operations in the Philippines. For its fiscal year ending May 31, 2009, SupportSave reported 96% revenue growth over its previous fiscal year. Corporate affairs Current executives * Christopher Johns, Founder, Chairman, and Chief Executive Officer * Rahul Singh, General Manager History SupportSave was founded on May 2, 2007, by Christopher Johns. Its original business model was to provide outsourced web-based customer management services to internet-based ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
SupportYourApp
SupportYourApp is a global company that outsources customer and technical support services for tech companies. The company offers support in various languages for industries such as SaaS, fintech, e-commerce, cybersecurity, hardware, healthcare, and software development. SupportYourApp is also a group of companies, including Label Your Data, specializing in data labeling for machine learning; and Outstaff Your Team, which assists tech businesses in outstaffing technical personnel. History SupportYourApp was founded in 2010 as an in-house team in IIG holding that provided customer and technical support in English for its products. Later, this in-house team was spun off and rebranded as Yellow Media Group before eventually evolving into SupportYourApp, specializing in customer support and help desk services for tech companies. In 2012, SupportYourApp acquired its first international clients and opened its first office. In 2013, Dan Engel joined the company as an advisor, and in 2 ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
