TTEC Holdings, Inc. (formerly named "TeleTech"), is an American customer experience technology and services company headquartered in Englewood, Colorado.

History

Founding and early developments (1982-1996)

The company was founded in 1982 by

Kenneth D. Tuchman Kenneth Darryl Tuchman (born October 23, 1959) is an American billionaire businessman.TeleTech
"SEC Filing"
"TeleTech", 2003-0409 In 1986, the company moved to

Sherman Oaks, California Sherman Oaks is a neighborhood in the city of Los Angeles, California located in the San Fernando Valley, founded in 1927. The neighborhood includes a portion of the Santa Monica Mountains, which gives Sherman Oaks a lower population density than ...

. By 1995, it had added call centers in other states. In 1996 it completed its IPO.

International growth and recent development (since 1997)

After the completion of its IPO global operations begin. In 1998, the company expands to Scotland, Canada, Argentina and Brazil. Three years later the expansion continues, centers were opened in the Philippines. In 2006, TeleTech acquired Direct Alliance. In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group. The same year, the company expands into the Middle East. Four years later, it grew its presence in Europe by starting operations in Sofia, Bulgaria.

Company

Management and leadership

TTEC is managed by a leadership team of 14 members (2022). Kenneth D. Tuchman is the founder and current CEO of the company and also serves as chairman of the board. The board has a total of eight members (2022).

Acquisitions

In recent years TTEC grew its business through a variety of acquisitions, including: * 2022: Faneuil * 2021: Avtex * 2020: VoiceFoundry * 2017: Connextions * 2017: Motif India infotechReuters Brief
Retrieved November 4, 2018 * 2016: Atelka * 2014: rogenSi * 2014: Soficaacquired by TeleTech
Retrieved November 3, 2018] * 2013: Technology Solutions Group, Inc.NASDAQ
Retrieved February 6, 2013 * 2012: Guidon Performance Solutions * 2012: iKnowtion * 2011: eLoyalty Corporation (integrated contact services business unit)

Products and services

Awards and recognition

* 2021: Forbes names TTEC one of the World's Top Female Friendly Companies

References

External links

* {{DEFAULTSORT:TTEC American companies established in 1982 Business services companies established in 1982 Business process outsourcing companies of the United States Call centre companies Companies listed on the Nasdaq 1982 establishments in Colorado 1996 initial public offerings Companies based in Englewood, Colorado