Transcom WorldWide AB is a Swedish
outsourcing company which provides
customer care
Customer service is the assistance and advice provided by a company to those who buy or use its products or services, either in person or remotely. Customer service is often practiced in a way that reflects the strategies and values of a firm, and ...
, sales,
technical support
Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers, online chat and email. Many companies provid ...
, and collections services through an extensive network of contact centers and work-at-home agents.
The company operates in Europe, North and South America, Asia and North Africa. Transcom employs 29,000 customer experience specialists at 50 contact centers across 21 countries, delivering services in 33 languages to international brands in various industry verticals.
On December 21, 2016, Altor announced a public cash offer to the shareholders of Transcom to transfer all of their shares in Transcom to
Altor. At the expiry of the final acceptance period in March 2017, Altor owned over 98 percent of the shares and votes in Transcom. The last day of trading in the Transcom share was 10 April 2017. Altor has resolved to call for compulsory redemption of the remaining shares in the company.
History
On August 27, 2007, Transcom announced that it had acquired 100% of NuComm International for CAD$90 million.
Réal Bergevin, the founder and CEO of NuComm, signed a contract to remain with the business under the new ownership.
Transcom has a presence of 50 contact centers in addition to a large network of home agents in the following countries: Egypt, Canada, Croatia, Estonia, Germany, Hungary, Italy, Latvia, Lithuania, the Netherlands, Norway, the Philippines, Poland, Portugal, Serbia, Spain, Sweden, Tunisia, the United Kingdom, and the United States.
On 1 December 2021, Transcom announced it would be opening a new call center in Greenville, South Carolina. The location is expected to create a minimum of 450 jobs in the new 33,000 sq. ft. space.
Brian Johnson was named president & CEO of Transcom on March 25, 2024.
References
Business process outsourcing companies
Call centre companies
Companies based in Stockholm
Service companies of Sweden
{{Europe-company-stub