Zo was an English-language

chatbot A chatbot (originally chatterbot) is a software application or web interface designed to have textual or spoken conversations. Modern chatbots are typically online and use generative artificial intelligence systems that are capable of main ...

developed by

Microsoft Microsoft Corporation is an American multinational corporation and technology company, technology conglomerate headquartered in Redmond, Washington. Founded in 1975, the company became influential in the History of personal computers#The ear ...

as the successor to the chatbot Tay. Zo was an English version of Microsoft's other successful chatbots

Xiaoice Xiaoice (, IPA ) is the AI system developed by Microsoft (Asia) Software Technology Center (STCA) in 2014 based on emotional computing framework. In July 2018, Microsoft Xiaoice released the 6th generation. Xiaoice Company, formerly known as AI ...

(China) and (Japan).

History

Zo was first launched in December 2016 on the

Kik Messenger Kik Messenger, commonly called Kik, is a freeware instant messaging mobile app from the Canadian company Kik Interactive, available on iOS, iPadOS, visionOS, and Android operating systems. The application uses a smartphone's internet connectio ...

app. It was also available to users of

Facebook Facebook is a social media and social networking service owned by the American technology conglomerate Meta Platforms, Meta. Created in 2004 by Mark Zuckerberg with four other Harvard College students and roommates, Eduardo Saverin, Andre ...

(via

Messenger Messenger, Messengers, The Messenger or The Messengers may refer to: People * Courier, a person or company that delivers messages, packages, or mail * Messenger (surname) * Bicycle messenger, a bicyclist who transports packages through cities * M ...

), the group chat platform

GroupMe GroupMe (also stylized as groupme) is a mobile group messaging app owned by Microsoft. It was launched in May 2010 by the private company GroupMe. In August 2011, GroupMe delivered over 100 million messages each month and by June 2012, that numb ...

, or to followers of

Twitter Twitter, officially known as X since 2023, is an American microblogging and social networking service. It is one of the world's largest social media platforms and one of the most-visited websites. Users can share short text messages, image ...

to chat with it through private messages. According to an article written in December 2016, at that time Zo held the record for Microsoft's longest continual chatbot conversation: 1,229 turns, lasting 9 hours and 53 minutes. In a ''

BuzzFeed News ''BuzzFeed News'' was an American news website published by BuzzFeed beginning in 2011. It ceased posting new hard news content in May 2023. It published a number of high-profile scoops, including the Steele dossier, for which it was strong ...

'' report, Zo told their reporter that " he

Quran The Quran, also Romanization, romanized Qur'an or Koran, is the central religious text of Islam, believed by Muslims to be a Waḥy, revelation directly from God in Islam, God (''Allah, Allāh''). It is organized in 114 chapters (, ) which ...

was violent" when talking about healthcare. The report also highlighted how Zo made a comment about the

Osama bin Laden Osama bin Laden (10 March 19572 May 2011) was a militant leader who was the founder and first general emir of al-Qaeda. Ideologically a pan-Islamist, Bin Laden participated in the Afghan ''mujahideen'' against the Soviet Union, and support ...

capture as a result of 'intelligence' gathering. In July 2017, ''

Business Insider ''Business Insider'' (stylized in all caps: BUSINESS INSIDER; known from 2021 to 2023 as INSIDER) is a New York City–based multinational financial and business news website founded in 2007. Since 2015, a majority stake in ''Business Inside ...

'' asked "is windows 10 good", and Zo replied with a joke about Microsoft's operating system: "'Its not a bug, its a feature!' - Windows 8". They then asked "why?", to which Zo replied: "Because it's Windows latest attempt at Spyware." Later on, Zo would tell that it prefers

Windows 7 Windows 7 is a major release of the Windows NT operating system developed by Microsoft. It was Software release life cycle#Release to manufacturing (RTM), released to manufacturing on July 22, 2009, and became generally available on October 22, ...

on which it runs over

Windows 10 Windows 10 is a major release of Microsoft's Windows NT operating system. The successor to Windows 8.1, it was Software release cycle#Release to manufacturing (RTM), released to manufacturing on July 15, 2015, and later to retail on July 2 ...

. Zo stopped posting to Instagram, Twitter and Facebook March 1, 2019, and stopped chatting on Twitter, Skype and Kik as of March 7, 2019. On July 19, 2019, Zo was discontinued on Facebook, and Samsung on AT&T phones. As of September 7, 2019, it was discontinued with GroupMe.

Reception

Zo came under criticism for the biases introduced in an effort to avoid potentially offensive subjects. The chatbot refuses, for example, to engage with any mention—be it positive, negative or neutral—of the

Middle East The Middle East (term originally coined in English language) is a geopolitical region encompassing the Arabian Peninsula, the Levant, Turkey, Egypt, Iran, and Iraq. The term came into widespread usage by the United Kingdom and western Eur ...

, the

Qur'an The Quran, also romanized Qur'an or Koran, is the central religious text of Islam, believed by Muslims to be a revelation directly from God ('' Allāh''). It is organized in 114 chapters (, ) which consist of individual verses ('). Besides ...

or the

Torah The Torah ( , "Instruction", "Teaching" or "Law") is the compilation of the first five books of the Hebrew Bible, namely the books of Genesis, Exodus, Leviticus, Numbers and Deuteronomy. The Torah is also known as the Pentateuch () ...

, while allowing discussion of

Christianity Christianity is an Abrahamic monotheistic religion, which states that Jesus in Christianity, Jesus is the Son of God (Christianity), Son of God and Resurrection of Jesus, rose from the dead after his Crucifixion of Jesus, crucifixion, whose ...

. In an article in ''

Quartz Quartz is a hard, crystalline mineral composed of silica (silicon dioxide). The Atom, atoms are linked in a continuous framework of SiO4 silicon–oxygen Tetrahedral molecular geometry, tetrahedra, with each oxygen being shared between two tet ...

'' where she exposed those biases, Chloe Rose Stuart-Ulin wrote, "Zo is

politically correct "Political correctness" (adjectivally "politically correct"; commonly abbreviated to P.C.) is a term used to describe language, policies, or measures that are intended to avoid offense or disadvantage to members of particular groups in society. ...

to the worst possible extreme; mention any of her triggers, and she transforms into a judgmental little brat."

Academic coverage

* Schlesinger, A., O'Hara, K.P. and Taylor, A.S., 2018, April. Let's talk about race: Identity, chatbots, and AI. In Proceedings of the 2018 chi conference on human factors in computing systems (pp. 1-14). * Medhi Thies, I., Menon, N., Magapu, S., Subramony, M. and O’neill, J., 2017. How do you want your chatbot? An exploratory Wizard-of-Oz study with young, urban Indians. In Human-Computer Interaction-INTERACT 2017: 16th IFIP TC 13 International Conference, Mumbai, India, September 25–29, 2017, Proceedings, Part I 16 (pp. 441-459).

References

{{Microsoft Research Chatbots Internet properties established in 2016 Internet properties disestablished in 2019 Discontinued Microsoft software