A zero-defects mentality (also known as Zero Error Syndrome) exists when a command-and-control structure does not tolerate mistakes. This atmosphere is now widely acknowledged to be ineffective in both military and corporate life. The results of a zero-defects mentality can include

careerism Careerism is the propensity to pursue career advancement, power, and prestige outside of work performance. Cultural environment Cultural factors influence how careerists view their occupational goals. How an individual interprets the term "care ...

, reduced motivation and stifled innovation. Soldiers or employees will feel neither empowered by their successes nor accountable for their failures. Eliminating a zero-defects mentality is one of the primary goals of ''

lean manufacturing Lean manufacturing is a methods of production, method of manufacturing goods aimed primarily at reducing times within the Operations management#Production systems, production system as well as response times from suppliers and customers. It is ...

'', specifically through the application of

Kaizen is a Japanese concept in business studies which asserts that significant positive results may be achieved due the cumulative effect of many, often small (and even trivial), improvements to all aspects of a company's operations. Kaizen is put ...

and Andon in the

Toyota Production System The Toyota Production System (TPS) is an integrated socio-technical system, developed by Toyota, that comprises its management philosophy and practices. The TPS is a management system that organizes manufacturing and logistics for the automobile ...

See also

References

Further reading

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