Sword Ciboodle was a Scottish company specializing in

Customer Relationship Management Customer relationship management (CRM) is a strategic process that organizations use to manage, analyze, and improve their interactions with customers. By leveraging data-driven insights, CRM helps businesses optimize communication, enhance cus ...

(CRM) software solutions. It had regional offices in

North America North America is a continent in the Northern Hemisphere, Northern and Western Hemisphere, Western hemispheres. North America is bordered to the north by the Arctic Ocean, to the east by the Atlantic Ocean, to the southeast by South Ameri ...

South Africa South Africa, officially the Republic of South Africa (RSA), is the Southern Africa, southernmost country in Africa. Its Provinces of South Africa, nine provinces are bounded to the south by of coastline that stretches along the Atlantic O ...

and

Asia Pacific Asia ( , ) is the largest continent in the world by both land area and population. It covers an area of more than 44 million square kilometres, about 30% of Earth's total land area and 8% of Earth's total surface area. The continent, which ...

."Independent Sword Ciboodle Software Review"
''CRMsearch.com''. Retrieved 4 February 2012.

Overview

The company, originally known as Graham Technology plc, was co-founded in 1986 by Dr. Iain M. Graham."Sword Ciboodle Ltd: Company Overview"
''

Bloomberg Businessweek ''Bloomberg Businessweek'', previously known as ''BusinessWeek'' (and before that ''Business Week'' and ''The Business Week''), is an American monthly business magazine published 12 times a year. The magazine debuted in New York City in Septembe ...

''. Retrieved 3 February 2012. It was headquartered in

Inchinnan Inchinnan (; ) is a small village in Renfrewshire, Scotland. The village is located on the main A8 road between Renfrew and Greenock, just south east of the town of Erskine. History The name of Inchinnan village is derived from the Gaelic ...

Scotland Scotland is a Countries of the United Kingdom, country that is part of the United Kingdom. It contains nearly one-third of the United Kingdom's land area, consisting of the northern part of the island of Great Britain and more than 790 adjac ...

, near

Glasgow Airport Glasgow Airport, also known as Glasgow International Airport () and formerly Abbotsinch Airport, is an international airport located in Paisley, Renfrewshire, Scotland, west of Glasgow city centre. In 2019 it handled 8.84 million passe ...

. Sword Ciboodle offered modular

CRM software Customer relationship management (CRM) is a strategic process that organizations use to manage, analyze, and improve their interactions with customers. By leveraging data-driven insights, CRM helps businesses optimize communication, enhance cust ...

primarily for contact centers, with a focus on integrating multiple social channels.

History

Sword Ciboodle was previously known as Graham Technology plc, co-founded in 1986 by Dr. Iain M. Graham. On 31 March 2008, Sword Group announced it was acquiring Graham Technology and their Ciboodle product. The company thus became Sword Ciboodle. On 9 July 2012, Sword Group agreed to sell Ciboodle to

KANA Software KANA Software, Inc. is a wholly owned subsidiary of Verint Systems (NASDAQ: VRNT) and provides on-premises and cloud computing hosted Customer relationship management, customer relationship management software products to many of the Fortune 500, ...

. In 2014, KANA Software was purchased by

Verint Systems Verint Systems Inc. is a Melville, New York–based technology company that sells products and services for customer experience (CX) automation. The company offers an open platform, applications, and bots that incorporate artificial intelligence ...

Solutions

Sword Ciboodle is modular CRM software for contact centers.Klie, Leonard
"The 2011 CRM Service Awards: Rising Stars"
''CRM magazine''. March 2011. Volume 13. No. 3. p. 33. Retrieved 4 February 2012.Greenberg, Paul
"CRM Watchlist 2012 - The Winners List"
'' ZDNet''. 10 January 2012. Retrieved 5 February 2012. The products work across multiple social channels. The Ciboodle platform consists of: * Ciboodle One is the

desktop A desktop traditionally refers to: * The surface of a desk (often to distinguish office appliances that fit on a desk, such as photocopiers and printers, from larger equipment covering its own area on the floor) Desktop may refer to various compu ...

which provides a single customer view, for example of all their products and contact history. * Ciboodle Flow is the

Workflow engine A workflow engine is a software application that manages business processes. It is a key component in workflow technology and typically makes use of a database server. A workflow engine manages and monitors the state of activities in a workflow, su ...

for business process automation. * Ciboodle Live is the Self-service software. * Ciboodle Crowd provides a

social networking service A social networking service (SNS), or social networking site, is a type of online social media platform which people use to build social networks or social relationships with other people who share similar personal or career content, interest ...

to customers. The Ciboodle platform was subsumed into other KANA products following the acquisition by Verint.

Competitors

Competitors included: *

PeopleSoft PeopleSoft, Inc. was a company that provided human resource management systems (HRMS), financial management solutions (FMS), supply chain management (SCM), customer relationship management (CRM), and enterprise performance management (EPM) softw ...

Pegasystems Pegasystems Inc. (Pega) is a global software company based in Waltham, Massachusetts, in the United States, and founded in 1983. The company has been publicly traded since 1996 as PEGA (NASDAQ). Pega is a platform for workflow automation and ge ...

(who bought Chordiant in March 2010) *

Oracle An oracle is a person or thing considered to provide insight, wise counsel or prophetic predictions, most notably including precognition of the future, inspired by deities. If done through occultic means, it is a form of divination. Descript ...

(who bought

RightNow Technologies Oracle RightNow is an American customer relationship management (CRM) software service for enterprise organizations which is part of Oracle Service. It was originally developed by RightNow Technologies, Inc., which was acquired by Oracle Corpora ...

in October 2011) *

SAP Sap is a fluid transported in the xylem cells (vessel elements or tracheids) or phloem sieve tube elements of a plant. These cells transport water and nutrients throughout the plant. Sap is distinct from latex, resin, or cell sap; it is a s ...

Overview

History

Solutions

Competitors

References

Further reading