A social skill is any
competence
Broad concept article:
*Competence (polyseme), capacity or ability to perform effectively
Competence or competency may also refer to:
*Competence (human resources), ability of a person to do a job properly
**Competence-based management, performa ...
facilitating
interaction and
communication
Communication is commonly defined as the transmission of information. Its precise definition is disputed and there are disagreements about whether Intention, unintentional or failed transmissions are included and whether communication not onl ...
with others where
social rules and
relations
Relation or relations may refer to:
General uses
* International relations, the study of interconnection of politics, economics, and law on a global level
* Interpersonal relationship, association or acquaintance between two or more people
* ...
are created,
communicated, and changed in
verbal and
nonverbal
Nonverbal communication is the transmission of messages or signals through a nonverbal platform such as eye contact ( oculesics), body language ( kinesics), social distance ( proxemics), touch ( haptics), voice ( prosody and paralanguage), p ...
ways. The process of learning these skills is called
socialization
In sociology, socialization (also socialisation – see American and British English spelling differences#-ise, -ize (-isation, -ization), spelling differences) is the process of Internalisation (sociology), internalizing the Norm (social), norm ...
. Lack of such skills can cause ''social awkwardness''.
Interpersonal skills are actions used to effectively interact with others. Interpersonal skills relate to categories of dominance vs. submission, love vs. hate, affiliation vs. aggression, and control vs. autonomy (Leary, 1957). Positive interpersonal skills include
entertainment
Entertainment is a form of activity that holds the attention and Interest (emotion), interest of an audience or gives pleasure and delight. It can be an idea or a task, but it is more likely to be one of the activities or events that have deve ...
,
persuasion
Persuasion or persuasion arts is an umbrella term for influence. Persuasion can influence a person's beliefs, attitudes, intentions, motivations, or behaviours.
Persuasion is studied in many disciplines. Rhetoric studies modes of persuasi ...
,
active listening, showing
care
Care may refer to:
Organizations and projects
* CARE (New Zealand), Citizens Association for Racial Equality, a former New Zealand organisation
* CARE (England) West Midlands, Central Accident Resuscitation Emergency team, a team of doctors & ...
,
delegation
Delegation is the process of distributing and entrusting work to another person.Schermerhorn, J., Davidson, P., Poole, D., Woods, P., Simon, A., & McBarron, E. (2017). ''Management'' (6th ed., pp. 282–286). Brisbane: John Wiley & Sons Australia. ...
,
hospitality
Hospitality is the relationship of a host towards a guest, wherein the host receives the guest with some amount of goodwill and welcome. This includes the reception and entertainment of guests, visitors, or strangers. Louis de Jaucourt, Louis, ...
and
stewardship
Stewardship is a practice committed to ethical value that embodies the responsible planning and management of resources. The concepts of stewardship can be applied to the environment and nature, economics, health, places, property, information ...
, among others.
Social psychology
Social psychology is the methodical study of how thoughts, feelings, and behaviors are influenced by the actual, imagined, or implied presence of others. Although studying many of the same substantive topics as its counterpart in the field ...
, an academic discipline focused on research relating to social functioning, studies how interpersonal skills are learned through societal-based changes in attitude, thinking, and behavior.
Enumeration and categorization
Social skills are the tools that enable people to communicate, learn, ask for help, get needs met in appropriate ways, get along with others, make friends, develop healthy relationships, protect themselves, and in general, be able to interact with the society harmoniously. Social skills build essential character traits like trustworthiness, respectfulness, responsibility, fairness, caring, and citizenship. These traits help build an internal moral compass, allowing individuals to make good choices in thinking and behavior, resulting in social competence.
The important social skills identified by the
Employment and Training Administration
The Employment and Training Administration (ETA) is part of the U.S. Department of Labor. Its mission is to provide training, employment, labor market information, and income maintenance services. ETA administers federal government job training and ...
are:
* Coordination – Adjusting actions in relation to others' actions.
* Mentoring – Teaching and helping others learn how to do something (e.g. being a study partner).
* Negotiation – Discussion aimed at reaching an agreement.
* Persuasion – The action or fact of persuading someone or of being persuaded to do or believe something.
* Service orientation – Actively looking for ways to evolve compassionately and grow psycho-socially with people.
* Social perceptiveness – Being aware of others' reactions and able to respond in an understanding manner.
Social skills are goal oriented with both main goals and sub-goals. For example, a workplace interaction initiated by a new employee with a senior employee will first contain a main goal. This will be to gather information, and then the sub-goal will be to establish a
rapport
Rapport ( ; ) is a close and harmonious relationship in which the people or groups concerned are "in sync" with each other, understand each other's feelings or ideas, and communicate smoothly.
The word derives from the French language, French ve ...
in order to obtain the main goal. Takeo Doi in his study of consciousness distinguished this as ''tatemae'', meaning conventions and verbal expressions and ''honne'', meaning true motive behind the conventions.
Causes of deficits
Deficits in social skills were categorized by Gresham in 1998, as failure to recognize and reflect social skills, a failure to model appropriate models, and failure to perform acceptable behavior in particular situations in relation to developmental and transitional stages. Social skill deficits are also a discouragement for children with behavioral challenges when it comes to adult adjustment.
Alcohol misuse
Social skills are often significantly impaired in people suffering from
alcoholism
Alcoholism is the continued drinking of alcohol despite it causing problems. Some definitions require evidence of dependence and withdrawal. Problematic use of alcohol has been mentioned in the earliest historical records. The World He ...
.
This is due to the neurotoxic
long-term effects of alcohol
The long-term effects of alcohol consumption on health are predominantly detrimental, with the severity and range of harms generally increasing with the cumulative amount of alcohol consumed over a lifetime. The extent of these effects varies depen ...
misuse on the brain, especially the
prefrontal cortex
In mammalian brain anatomy, the prefrontal cortex (PFC) covers the front part of the frontal lobe of the cerebral cortex. It is the association cortex in the frontal lobe. The PFC contains the Brodmann areas BA8, BA9, BA10, BA11, BA12, ...
area of the brain.
The social skills that are typically impaired by
alcohol abuse
Alcohol abuse encompasses a spectrum of alcohol-related substance abuse. This spectrum can range from being mild, moderate, or severe. This can look like consumption of more than 2 drinks per day on average for men, or more than 1 drink per ...
, include impairments in perceiving facial emotions,
prosody perception problems, and
theory of mind
In psychology and philosophy, theory of mind (often abbreviated to ToM) refers to the capacity to understand other individuals by ascribing mental states to them. A theory of mind includes the understanding that others' beliefs, desires, intent ...
deficits.
The ability to understand humor is also often impaired in alcohol abusers.
Impairments in social skills can also occur in individuals who have
fetal alcohol spectrum disorder
Fetal alcohol spectrum disorders (FASDs) are a group of conditions that can occur in a person who is exposed to alcohol during gestation. FASD affects 1 in 20 Americans, but is highly misdiagnosed and underdiagnosed.
The several forms of the ...
s. These deficits persist throughout the affected people's lives, and may worsen over time due to the effects of aging on the brain.
ADHD and hyperkinetic disorder
People with
ADHD
Attention deficit hyperactivity disorder (ADHD) is a neurodevelopmental disorder characterised by symptoms of inattention, hyperactivity, impulsivity, and emotional dysregulation that are excessive and pervasive, impairing in multiple ...
and
hyperkinetic disorder
Hyperkinetic disorder was a neuropsychiatric condition that was thought to emerge in early childhood. Its features included an enduring pattern of severe, developmentally-inappropriate symptoms of inattention, hyperactivity, and impulsivity acr ...
often have difficulties with social skills, such as social interaction. Approximately half of children and adolescents with ADHD will experience peer rejection, compared to 10–15 percent of non-ADHD youth. Adolescents with ADHD are less likely to develop close friendships and romantic relationships; they are usually regarded by their peers as immature or as social outcasts, with an exception for peers that have ADHD or related conditions themselves, or a high level of tolerance for such symptoms. As they begin to mature, however, it becomes easier to make such relationships. Training in social skills, behavioral modification, and medication have some beneficial effects. It is important for youth with ADHD to form friendships with people who are not involved in deviant or delinquent activities, people who do not have significant mental illnesses or developmental disabilities, in order to reduce emergence of later psychopathology. Poor peer relationships can contribute to
major depression
Major depressive disorder (MDD), also known as clinical depression, is a mental disorder characterized by at least two weeks of pervasive low mood, low self-esteem, and loss of interest or pleasure in normally enjoyable activities. Intro ...
,
criminality
In ordinary language, a crime is an unlawful act punishable by a state or other authority. The term ''crime'' does not, in modern criminal law, have any simple and universally accepted definition,Farmer, Lindsay: "Crime, definitions of", in Cane ...
, school failure, and
substance use disorder
Substance use disorder (SUD) is the persistent use of drugs despite substantial harm and adverse consequences to self and others. Related terms include ''substance use problems'' and ''problematic drug or alcohol use''. Along with substance-ind ...
s.
Autistic spectrum disorders
Individuals with
autistic spectrum disorders including
autism
Autism, also known as autism spectrum disorder (ASD), is a neurodevelopmental disorder characterized by differences or difficulties in social communication and interaction, a preference for predictability and routine, sensory processing d ...
and
Asperger syndrome
Asperger syndrome (AS), also known as Asperger's syndrome or Asperger's, is a diagnostic label that has historically been used to describe a neurodevelopmental disorder characterized by significant difficulties in social interaction and no ...
are often characterized by their deficiency in social functioning. The concept of social skills has been questioned in terms of the autistic spectrum. In response to the needs of autistic children, Romanczyk has suggested adapting a comprehensive model of social acquisitions with behavioral modification rather than specific responses tailored for social contexts.
Anxiety and depression
Individuals with few opportunities to socialize with others often struggle with social skills. This can often create a downward spiral effect for people with mental illnesses like anxiety or depression. Due to
anxiety
Anxiety is an emotion characterised by an unpleasant state of inner wikt:turmoil, turmoil and includes feelings of dread over Anticipation, anticipated events. Anxiety is different from fear in that fear is defined as the emotional response ...
experienced from concerns with interpersonal evaluation and
fear of negative reaction by others, surfeit expectations of failure or
social rejection
Social rejection occurs when an individual is deliberately excluded from a social relationship or social interaction. The topic includes ''interpersonal rejection'' (or peer rejection), ''romantic rejection'', and ''familial estrangement''. A pe ...
in socialization leads to avoiding or shutting down from social interactions. Individuals who experience significant levels of social anxiety often struggle when communicating with others, and may have impaired abilities to demonstrate social cues and behaviors appropriately.
The use of social media can also cause anxiety and depression. The Internet is causing many problems, according to a study with a sample size of 3,560 students. Problematic internet use may be present in about 4% of high school students in the United States, it may be associated with depression. About one fourth of respondents (28.51%) reported spending fifteen or more hours per week on the internet. Although other studies show positive effects from internet use.
Anti-social behaviors
The authors of the book ''
Snakes in Suits: When Psychopaths Go to Work'' explore psychopathy in workplace. The FBI consultants describe a five phase model of how a typical
psychopath
Psychopathy, or psychopathic personality, is a personality Construct (psychology), construct characterized by impaired empathy and remorse, along with boldness, bold, disinhibited, and egocentrism, egocentric traits. These traits are often ma ...
climbs to and maintains
power
Power may refer to:
Common meanings
* Power (physics), meaning "rate of doing work"
** Engine power, the power put out by an engine
** Electric power, a type of energy
* Power (social and political), the ability to influence people or events
Math ...
. Many traits exhibited by these individuals include:
superficial charm
Superficial charm (or insincere charm) is the social act of saying or doing things because they are well received by others, rather than what one actually believes or wants to do. It is sometimes referred to as "telling people what they want to h ...
, insincerity, egocentricity, manipulativeness, grandiosity, lack of empathy, low agreeableness, exploitativeness, independence, rigidity, stubbornness and dictatorial tendencies. Babiak and Hare say for corporate psychopaths, success is defined as the best revenge and their problem behaviors are repeated "ad infinitum" due to little insight and their proto-emotions such as "anger, frustration, and rage" are
refracted
In physics, refraction is the redirection of a wave as it passes from one medium to another. The redirection can be caused by the wave's change in speed or by a change in the medium. Refraction of light is the most commonly observed phenome ...
as irresistible charm. The authors note that lack of
emotional literacy and moral conscience is often confused with toughness, the ''ability'' to make hard decisions, and ''effective'' crisis management. Babiak and Hare also emphasizes a reality they identified with psychopaths from studies that psychopaths are not able to be influenced by any sort of therapy.
[Baibak, P; Hare, R. D Snakes in Suits: When Psychopaths Go to Work (2007)]
At the University at Buffalo in New York, Emily Grijalva has investigated
narcissism
Narcissism is a self-centered personality style characterized as having an excessive preoccupation with oneself and one's own needs, often at the expense of others. Narcissism, named after the Greek mythological figure ''Narcissus'', has evolv ...
in business; she found there are two forms of narcissism: "vulnerable" and "
grandiose".
It is her finding that "moderate" level of grandiose narcissism is linked to becoming an effective manager. Grandiose narcissists are characterized as confident; they possess unshakable belief that they are superior, even when it is unwarranted. They can be charming, pompous show-offs, and can also be selfish, exploitative and entitled. Jens Lange and Jan Crusius at the University of Cologne, Germany associates "malicious-benign" envy within narcissistic social climbers in workplace. It is their finding that grandiose narcissists are less prone to low self-esteem and neuroticism and are less susceptible to the anxiety and depression that can affect vulnerable narcissists when coupled with envy. They characterize vulnerable narcissists as those who "believe they are special, and want to be seen that way–but are just not that competent, or charming." As a result, their self-esteem fluctuates a lot. They tend to be self-conscious and passive, but also prone to outbursts of potentially violent aggression if their inflated self-image is threatened."
Richard Boyatzis
Richard Eleftherios Boyatzis (born October 1, 1946) is a Greek-American organizational theorist and Distinguished University Professor of Case Western Reserve University and a Professor in the Departments of Organizational Behavior, Psychology, an ...
says this is an unproductive form of expression of emotions that the person cannot share constructively, which reflects lack of appropriate skills. Eddie Brummelman, a social and behavioral scientist at the University of Amsterdam in the Netherlands and Brad Bushman at Ohio State University in Columbus says studies show that in western culture narcissism is on the rise from shifting focus on the self rather than on relationships and concludes all narcissism to be socially undesirable ("unhealthy feelings of superiority"). David Kealy at the University of British Columbia in Canada states that narcissism might aid temporarily but in the long run it is better to be true to oneself, have personal integrity, and be kind to others.
Behavioral therapy
Behaviorism interprets social skills as learned behaviors that function to facilitate social reinforcement. According to Schneider & Byrne (1985),
operant conditioning
Operant conditioning, also called instrumental conditioning, is a learning process in which voluntary behaviors are modified by association with the addition (or removal) of reward or aversive stimuli. The frequency or duration of the behavior ma ...
procedures for training social skills had the largest effect size, followed by
modeling
A model is an informative representation of an object, person, or system. The term originally denoted the Plan_(drawing), plans of a building in late 16th-century English, and derived via French language, French and Italian language, Italian ult ...
, coaching, and social cognitive techniques. Behavior analysts prefer to use the term behavioral skills to social skills.
[O'Donohue, W. (2003). Psychological Skills Training: Issues and Controversies. ''The Behavior Analyst Today, 4 (3),'' 331–3]
BAO
Behavioral skills training to build social and other skills is used with a variety of populations including in packages to treat addictions as in the
community reinforcement approach and family training
Community Reinforcement Approach and Family Training (CRAFT), developed by Robert J. Meyers in the late 1970s, is a behavioural therapy approach for treating drug addiction. Meyers had worked with Nathan Azrin in the early 1970s and also develo ...
(CRAFT).
Behavioral skills training is also used for people with
borderline personality disorder
Borderline personality disorder (BPD) is a personality disorder characterized by a pervasive, long-term pattern of significant interpersonal relationship instability, an acute fear of Abandonment (emotional), abandonment, and intense emotiona ...
,
depression, and developmental disabilities.
Typically, behaviorists try to develop what are considered
cusp
A cusp is the most pointed end of a curve. It often refers to cusp (anatomy), a pointed structure on a tooth.
Cusp or CUSP may also refer to:
Mathematics
* Cusp (singularity), a singular point of a curve
* Cusp catastrophe, a branch of bifu ...
skills,
[Sébastien Bosch and Michael D. Hixson (2004). The Final Piece to a Complete Science of Behavior: Behavior Development and Behavioral Cusps. The Behavior Analyst Today, 5(3), 244–5]
/ref> which are critical skills to open access to a variety of environments. The rationale for this type of approach to treatment is that people meet a variety of social problems and can reduce the stress and punishment from the encounter in a safe environment. It also addresses how they can increase reinforcement by having the correct skills.
See also
References
External links
National Association of School Psychologists on Social Skills
{{Nonverbal communication
Group processes
Human communication
Zoosemiotics
Behaviorism
Social psychology
Life skills