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Rapport
Rapport ( ; ) is a close and harmonious relationship in which the people or groups concerned are "in sync" with each other, understand each other's feelings or ideas, and communicate smoothly. The word derives from the French language, French verb which means literally to carry something back (in the sense of how people relate to each other: what one person sends out the other sends back). For example, people with rapport may realize that they share similar values, beliefs, knowledge, or behaviors around politics, music, or sports. This may also mean that they engage in reciprocal behaviors such as posture mirroring or increased coordination in their verbal and nonverbal interactions. Rapport has been shown to have benefits for psychotherapy and medicine, negotiation, education, and tourism, among others. In each of these cases, the rapport between members of a dyad (e.g. a teacher and student or doctor and patient) allows the participants to coordinate their actions and establi ...
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Mirroring (psychology)
Mirroring is the behavior in which one person subconsciously imitates the gesture, speech pattern, or attitude of another. Mirroring often occurs in social situations, particularly in the company of close friends or family, often going unnoticed by both parties. The concept often affects other individuals' notions about the individual that is exhibiting mirroring behaviors, which can lead to the individual building rapport with others. Mirroring is distinct from conscious imitation under the premise that while the latter is a conscious, typically overt effort to copy another person, mirroring is unconsciously done during the act and often goes unnoticed. It has also been described as the ''chameleon effect''. The display of mirroring often begins as early as infancy, as babies begin to mimic individuals around them and establish connections with particular body movements. The ability to mimic another person's actions allows the infant to establish a sense of empathy and thus be ...
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Helen Spencer-Oatey
Helen Spencer-Oatey (born 23 March 1952) is a British applied linguist and social psychologist. She is an emeritus professor at the University of Warwick and managing director of GlobalPeople Consulting. Academic career After studying psychology at the University of Durham, Spencer-Oatey moved to Hong Kong and later to Shanghai, where she taught at Shanghai Jiaotong University. While there, she experienced how closely interconnected language and culture are, and how misunderstandings can easily occur. This formed the foundation for her ongoing interest and research into intercultural communication and rapport management. On her return to the UK, she completed a PhD at Lancaster University and later set up the first masters degree in the UK on intercultural communication at the University of Luton (now Bedfordshire). In 2002 she became manager for HEFCE of their £4M Sino-UK e-Learning Programme, after which she took up the post of Director of Applied Linguistics at the Univers ...
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Empathy
Empathy is generally described as the ability to take on another person's perspective, to understand, feel, and possibly share and respond to their experience. There are more (sometimes conflicting) definitions of empathy that include but are not limited to social, cognitive, and emotional processes primarily concerned with understanding others. Often times, empathy is considered to be a broad term, and broken down into more specific concepts and types that include cognitive empathy, emotional (or affective) empathy, wiktionary:somatic#Etymology, somatic empathy, and spiritual empathy. Empathy is still a topic of research. The major areas of research include the development of empathy, the genetics and neuroscience of empathy, cross-species empathy, and the impairment of empathy. Some researchers have made efforts to quantify empathy through different methods, such as from questionnaires where participants can fill out and then be scored on their answers. The ability to imagin ...
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Body Language
Body language is a type of nonverbal communication in which physical behaviors, as opposed to words, are used to express or convey information. Such behavior includes facial expressions, body posture, gestures, eye movement, touch and the use of space. Although body language is an important part of communication, most of it happens without conscious awareness. In social communication, body language often complements verbal communication. Nonverbal communication has a significant impact on doctor-patient relationships, as it affects how open patients are with their doctor. As an unstructured, ungrammatical, and broadly-interpreted form of communication, body language is not a form of language. It differs from sign language, sign languages, which are true languages with complex grammar systems and exhibiting the fundamental properties considered to exist in all languages. Some researchers conclude that nonverbal communication accounts for the majority of information transmitted d ...
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Grok
''Grok'' () is a neologism coined by the American writer Robert A. Heinlein for his 1961 science fiction novel '' Stranger in a Strange Land''. While the ''Oxford English Dictionary'' summarizes the meaning of ''grok'' as "to understand intuitively or by empathy, to establish rapport with" and "to empathize or communicate sympathetically (with); also, to experience enjoyment", Heinlein's concept is far more nuanced, with critic Istvan Csicsery-Ronay Jr. observing that "the book's major theme can be seen as an extended definition of the term." The concept of ''grok'' garnered significant critical scrutiny in the years after the book's initial publication. The term and aspects of the underlying concept have become part of communities such as computer science. Descriptions in ''Stranger in a Strange Land'' Critic David E. Wright Sr. points out that in the 1991 "uncut" edition of ''Stranger'', the word ''grok'' "was used first ''without any explicit definition'' on page 22" and con ...
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Self-disclosure
Self-disclosure is a process of communication by which one person reveals information about themselves to another. The information can be descriptive or evaluative, and can include thoughts, feelings, aspirations, goals, failures, successes, fears, and dreams, as well as one's likes, dislikes, and favorites. Social penetration theory posits that there are two dimensions to self-disclosure: breadth and depth. Both are crucial in developing a fully intimate relationship. The range of topics discussed by two individuals is the breadth of disclosure. The degree to which the information revealed is private or personal is the depth of that disclosure. It is easier for breadth to be expanded first in a relationship because of its more accessible features; it consists of outer layers of personality and everyday lives, such as occupations and preferences. Depth is more difficult to reach, and includes painful memories and more unusual traits that we might hesitate to share with others. One ...
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Likert Scale
A Likert scale ( ,) is a psychometric scale named after its inventor, American social psychologist Rensis Likert, which is commonly used in research questionnaires. It is the most widely used approach to scaling responses in survey research, such that the term (or more fully the Likert-type scale) is often used interchangeably with '' rating scale'', although there are other types of rating scales. Likert distinguished between a scale proper, which emerges from collective responses to a set of items (usually eight or more), and the format in which responses are scored along a range. Technically speaking, a Likert scale refers only to the former. The difference between these two concepts has to do with the distinction Likert made between the underlying phenomenon being investigated and the means of capturing variation that points to the underlying phenomenon. When responding to a Likert item, respondents specify their level of agreement or disagreement on a symmetric agree-disa ...
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Interpersonal Relationships
In social psychology, an interpersonal relation (or interpersonal relationship) describes a social association, connection, or affiliation between two or more people. It overlaps significantly with the concept of social relations, which are the fundamental unit of analysis within the social sciences. Relations vary in degrees of intimacy, self-disclosure, duration, reciprocity, and power distribution. The main themes or trends of the interpersonal relations are: family, kinship, friendship, love, marriage, business, employment, clubs, neighborhoods, ethical values, support and solidarity. Interpersonal relations may be regulated by law, custom, or mutual agreement, and form the basis of social groups and societies. They appear when people communicate or act with each other within specific social contexts, and they thrive on equitable and reciprocal compromises. Interdisciplinary analysis of relationships draws heavily upon the other social sciences, including, but ...
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Human Communication
Human communication, or anthroposemiotics, is a field of study dedicated to understanding how humans Communication, communicate. Humans' ability to communicate with one another would not be possible without an understanding of what we are referencing or thinking about. Because humans are unable to fully understand one another's perspective, there needs to be a creation of commonality through a shared mindset or viewpoint. The field of communication is very diverse, as there are multiple layers of what communication is and how we use its different features as human beings. Humans have communicatory abilities other animals do not. For example, humans are able to communicate about time and place as though they are solid objects. Humans communicate to request help, inform others, and share attitudes for bonding. Communication is a joint activity largely dependent on the ability to maintain common attention. We share relevant background knowledge and joint experience in order to commu ...
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Facial Resemblance
Facial resemblance, where two faces are alike, has been observed to enhance trustworthiness. As reported by an experiment, "resemblance to the subject's own face raised the incidence of trusting a partner". When similarities in appearance are distinguished, trust tends to be established. Experiment The facial resemblance experiment utilized digital morphing technology to manipulate and combine the faces of persons unknown to the subject with either the subject's own face or another stranger's face. These faces were used in a " trust game" during which the subject would initially determine how much he or she trusts another individual by the face displayed on a screen, and then give some of the money allotted to him or her by the experimenters to the person on the screen. The subjects were told that the money given to the partner would be tripled, and then the receiving partner would decide how much money to return (though in reality no second partner existed). Subjects were shown t ...
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COVID-19 Pandemic
The COVID-19 pandemic (also known as the coronavirus pandemic and COVID pandemic), caused by severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2), began with an disease outbreak, outbreak of COVID-19 in Wuhan, China, in December 2019. Soon after, it spread to other areas of Asia, and COVID-19 pandemic by country and territory, then worldwide in early 2020. The World Health Organization (WHO) declared the outbreak a public health emergency of international concern (PHEIC) on 30 January 2020, and assessed the outbreak as having become a pandemic on 11 March. COVID-19 symptoms range from asymptomatic to deadly, but most commonly include fever, sore throat, nocturnal cough, and fatigue. Transmission of COVID-19, Transmission of the virus is often airborne transmission, through airborne particles. Mutations have variants of SARS-CoV-2, produced many strains (variants) with varying degrees of infectivity and virulence. COVID-19 vaccines were developed rapidly and deplo ...
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