Majorel is an international service company, specialising in customer experience (CX) and business process outsourcing (BPO) services. It has more than 82,000 team members and operates in 45 countries on five continents. It was formed in 2019 through the merger of the

customer relationship management Customer relationship management (CRM) is a strategic process that organizations use to manage, analyze, and improve their interactions with customers. By leveraging data-driven insights, CRM helps businesses optimize communication, enhance cus ...

businesses of

Bertelsmann The Bertelsmann SE & Co. KGaA, commonly known as Bertelsmann (), is a German privately held company, private multinational corporation, multinational conglomerate (company), conglomerate corporation based in Gütersloh, North Rhine-Westphalia, ...

and the .

History

In September 2018, Bertelsmann and Saham announced plans to

merge Merge, merging, or merger may refer to: Concepts * Merge (traffic), the reduction of the number of lanes on a road * Merge (linguistics), a basic syntactic operation in generative syntax in the Minimalist Program * Merger (politics), the comb ...

their global customer services businesses. The two companies had already worked together successfully in this area. Following approval by the relevant

antitrust Competition law is the field of law that promotes or seeks to maintain market competition by regulating anti-competitive conduct by companies. Competition law is implemented through public and private enforcement. It is also known as antitrust l ...

authorities, the transaction was completed at the beginning of 2019. The result was a company "with enormous clout", becoming the market leader in

Europe, the Middle East and Africa Europe, the Middle East and Africa, commonly known by its acronym EMEA among the North American business spheres, is a geographical region used by institutions, governments and global spheres of marketing, media and business when referring to t ...

, and a strong presence in America and Asia. The Majorel brand was introduced in February 2019. Since then, the company focused on global expansion. Majorel has been acquired by Teleperformance SE. The combined business strengthens service delivery in the Americas and Europe while increasing presence in Asia-Pacific and Africa.

Structure

The headquarters of Majorel are located in

Luxembourg City Luxembourg (; ; ), also known as Luxembourg City ( or ; ; or ), is the capital city of Luxembourg and the Communes of Luxembourg, country's most populous commune. Standing at the confluence of the Alzette and Pétrusse rivers in southern Luxe ...

. The company operates as a

Société Anonyme The abbreviation S.A. or SA designates a type of limited company in certain countries, most of which have a Romance languages, Romance language as their official language and operate a derivative of the 1804, Napoleonic, civil law (legal syste ...

(SA). On 24 September 2021, the company’s shares were listed on Euronext Amsterdam (Ticker Symbol: MAJ). Thomas Mackenbrock (

Chief Executive Officer A chief executive officer (CEO), also known as a chief executive or managing director, is the top-ranking corporate officer charged with the management of an organization, usually a company or a nonprofit organization. CEOs find roles in variou ...

) leads the management team.

Services

Majorel is a

business-to-business Business-to-business (B2B or, in some countries, BtoB) refers to trade and commercial activity where a business sees other businesses as its customer base. This typically occurs when: * A business sources materials for its production process for ...

provider whose services span the entire customer lifecycle, including front and

back office A back office in most corporations is where work that supports '' front office'' work is done. The front office is the "face" of the company and is all the resources of the company that are used to make sales and interact with customers and clien ...

processes.

Notes and references

External links

* {{Official website, https://www.majorel.com Companies of Luxembourg Companies listed on Euronext Amsterdam Bertelsmann Financial services companies of Luxembourg Luxembourgian companies established in 2018 Financial services companies established in 2000