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Front Office
The front office is the part of a company that comes in contact with clients, such as the marketing, sales, and service departments. The term has more specific meaning in different industries. Types General offices The function of front office is to directly get in touch with customers, and is usually the first place that customers get to when they arrive to the company. The front office can discover more information about the customer by asking them questions, also helping the customers out. Staff working in the front office can also deal with simple tasks, such as sorting out emails, helping out on printing and typing works. Front office staff need to use different skills on technologies too, such as using the printers, fax machines and phone. This is the reason why training is needed before the staffs start to work, although some might only be simple tasks. The most common work for the front office worker will be a mix of getting in touch with customers and also helping out ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Front Of House
In the performing arts, the front of house (FOH) is the part of a performance venue that is open to the public. In theatres and live music venues, it consists of the auditorium, and foyers, as opposed to the front stage and backstage areas. In a theatre, the front of house manager is responsible for welcoming guests, refreshments, and making sure the auditorium is set out properly. By contrast, back of house (BOH) is any operations that are not visible to the audience, such as props management, costume design, stage set fabrication, lighting control, and other support functions. Both terms are also used in the restaurant, hospitality, and retailing industries. "Back of house" refers to any work operations that do not have direct customer contact. Examples include cooking, dishwashing, cleaning, shipping and receiving, maintenance and repairs, accounting, and other indirect support tasks which are not usually visible to customers. Live venues Sound operators, excluding the ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Facilities Management
Facility management or facilities management (FM) is a professional discipline focused on coordinating the use of space, infrastructure, people, and organization. Facilities management ensures that physical assets and environments are managed effectively to meet the needs of their users. By integrating maintenance, safety, efficiency, and comfort, FM supports organizational goals within the built environment. The profession operates under global standards such as ISO 41001 and is guided by organizations like the International Facility Management Association (IFMA). History The concept of facilities management originated in the 1960s, primarily in the context of IT systems management. The term was coined by IBM alumnus and Electronic Data Systems founder H. Ross Perot, Ross Perot, to describe the integration of network management and support services. Over time, it expanded to include broader elements of building and operational management. Facility management as integral to the pr ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Back Office
A back office in most corporations is where work that supports '' front office'' work is done. The front office is the "face" of the company and is all the resources of the company that are used to make sales and interact with customers and clients. The back office is all the resources of the company that are devoted to actually creating a product or service like data entry, payroll, accounting and the other labor which is not seen by customers, such as administration or logistics. Broadly speaking, back office work includes roles that affect the costs side of a business's trading statement and front office work includes roles that affect the income side of a business's trading statement. Although the operations of a back office are rarely prominent, they are a major contributor to a business's success. They can include functions such as accounting, planning, inventory management, supply-chain management, human resources and logistics. Back offices are often located somewher ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
