CiviCRM ( ''C-R-M'') is a web-based suite of internationalized

open-source software Open-source software (OSS) is Software, computer software that is released under a Open-source license, license in which the copyright holder grants users the rights to use, study, change, and Software distribution, distribute the software an ...

for constituency relationship management that falls under the broad rubric of

customer relationship management Customer relationship management (CRM) is a strategic process that organizations use to manage, analyze, and improve their interactions with customers. By leveraging data-driven insights, CRM helps businesses optimize communication, enhance cus ...

. It is specifically designed for the needs of

non-profit A nonprofit organization (NPO), also known as a nonbusiness entity, nonprofit institution, not-for-profit organization, or simply a nonprofit, is a non-governmental (private) legal entity organized and operated for a collective, public, or so ...

, non-governmental, and

advocacy Advocacy is an Action (philosophy), activity by an individual or advocacy group, group that aims to influence decision making, decisions within political, economic, and social institutions. Advocacy includes activities and publications to infl ...

groups, and serves as an association-management system. CiviCRM is designed to manage information about an organization's donors, members, event registrants, subscribers, grant-application seekers and funders, and case contacts. Volunteers, activists, and voters - as well as more general sorts of business contacts such as employees, clients, or vendors - can be managed using CiviCRM.About CiviCRM
, official site, accessed July 22, 2010.

Description

CiviCRM's core system tracks contacts, relationships, activities, groups, tags and permissions, while additional components keep track of contributors (CiviContribute), events (CiviEvent), member lists (CiviMember), cases (CiviCase), grants (CiviGrant), campaigns (CiviCampaign), petitions (CiviPetition), bulk mailings (CiviMail), and reports (CiviReport). These components can be activated or deactivated to meet the needs of the specific organization. These and other features could be available on a smartphone through CiviMobile. As of version 6.0, CiviCRM can be used by itself (Standalone) or can be deployed in conjunction with either the Backdrop CMS, Drupal, Joomla! or

WordPress WordPress (WP, or WordPress.org) is a web content management system. It was originally created as a tool to publish blogs but has evolved to support publishing other web content, including more traditional websites, electronic mailing list, ma ...

content management systems ( CMS). It is supported by many hosting and professional services companies and there is an official cloud-hosted version called CiviCRM Spark. Both the Drupal and Joomla!

professional association A professional association (also called a professional body, professional organization, or professional society) is a group that usually seeks to advocacy, further a particular profession, the interests of individuals and organisations engaged in ...

s use CiviCRM. CiviCRM's license is the

GNU AGPL The GNU Affero General Public License (GNU AGPL) is a free, copyleft license published by the Free Software Foundation in November 2007, and based on the GNU GPL version 3 and the ''Affero General Public License'' (non-GNU). It is intended for ...

3. CiviCRM's latest version supports Backdrop CMS, Drupal 7/8/9, Joomla 3.x and WordPress. There are a wide and growing number of integration modules with these CMSes to leverage their strengths. A large number of tokens are available for inclusion in HTML or plaintext emails, or for producing PDF files for printing. Data-integration formats supported include RSS, JSON, XML, and CSV. Supported programming interfaces include REST, server PHP and client JavaScript APIs, a CMS-agnostic extensions framework, and Drupal and Symfony style hooks. Extensive administrative, developer, and user documentation is available on the project site. There is an active community chat and most community and development discussion can be found on CiviCRM's Gitlab. CiviCRM downloads are available from both the official site, CiviCRM.org, and SourceForge, where it was 'project of the month' for January 2011. A number of notable optional extensions have been released over the years, including an integration with the responsive open source email template builder Mosacio, the RiverLea theme - a new default theme for the administrative interface, and the CiviRules extension - which allows the system to apply actions based on rulesets.

Users

CiviCRM is used by many large

NGOs A non-governmental organization (NGO) is an independent, typically nonprofit organization that operates outside government control, though it may get a significant percentage of its funding from government or corporate sources. NGOs often focus ...

including the Canadian Ski Patrol,

Creative Commons Creative Commons (CC) is an American non-profit organization and international network devoted to educational access and expanding the range of creative works available for others to build upon legally and to share. The organization has release ...

, the

Free Software Foundation The Free Software Foundation (FSF) is a 501(c)(3) non-profit organization founded by Richard Stallman on October 4, 1985. The organisation supports the free software movement, with the organization's preference for software being distributed ...

CERN The European Organization for Nuclear Research, known as CERN (; ; ), is an intergovernmental organization that operates the largest particle physics laboratory in the world. Established in 1954, it is based in Meyrin, western suburb of Gene ...

, and the

Wikimedia Foundation The Wikimedia Foundation, Inc. (WMF) is an American 501(c)(3) nonprofit organization headquartered in San Francisco, California, and registered there as foundation (United States law), a charitable foundation. It is the host of Wikipedia, th ...

for their fundraising. CiviCRM is also used by Kabissa to provide CRM capabilities to over 1,500 organizations, mostly in Africa and by the National Democratic Institute to provide CRM capabilities to emerging political parties in several countries. Other users include the Green Party of England and Wales, the Institute of Fisheries Management, the Australian Greens, the

Libertarian Party (United States) The Libertarian Party (LP) is a Political parties in the United States, political party in the United States. It promotes civil liberties, non-interventionism, Laissez-faire capitalism, ''laissez-faire'' capitalism, and Limited government, limiti ...

and the British Association of Social Workers.

References

External links

* {{Official website
CiviCRM
on

StackExchange Stack Exchange is a network of question-and-answer (Q&A) websites on topics in diverse fields, each site covering a specific topic, where questions, answers, and users are subject to a reputation award process. The reputation system allows ...

Customer relationship management software Free customer relationship management software Free software programmed in PHP Joomla extensions Software using the GNU Affero General Public License Free database management systems

Description

Users

See also

References

Further reading

External links