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RightNow
Oracle RightNow is an American customer relationship management (CRM) software service for enterprise organizations which is part of Oracle Service. It was originally developed by RightNow Technologies, Inc., which was acquired by Oracle Corporation in 2011 in a $1.8 billion deal. The main product offered by RightNow Technologies was RightNow CX, a customer experience suite. RightNow CX was divided into RightNow Web Experience, RightNow Social Experience, RightNow Contact Center Experience, and RightNow Engage. Under Oracle Service, the product has predictive capabilities and offers customer service support for website, apps, chatbot, live chat, video chat, co-browse, social messaging, texting, customer portals, IVR, knowledge base, store associates, and other channels. It is part of the Oracle Advertising and Customer Experience (CX) suite of products, which also includes Advertising, Marketing, and Sales cloud products. Oracle Service Cloud is FedRAMP authorized, which means it ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Greg Gianforte
Gregory Richard Gianforte ( ; born April 17, 1961) is an American politician, businessman, and software engineer serving as the 25th governor of Montana since 2021. A member of the Republican Party, Gianforte served as the U.S. representative for Montana's at-large congressional district from 2017 to 2021. In 1997, Gianforte and his wife, Susan, co-founded RightNow Technologies, a customer relationship management software company. The company went public in 2004; by that time, it employed over 1,000 workers. RightNow Technologies was acquired by Oracle Corporation for $1.5 billion in 2011. In 2016, Gianforte ran for governor of Montana as the Republican nominee, losing to incumbent governor Steve Bullock. In May 2017, Gianforte defeated Democratic nominee Rob Quist in a special election for Montana's at-large congressional seat to fill a vacancy created by the appointment of Ryan Zinke as U.S. Secretary of the Interior. Gianforte was convicted of misdemeanor assault ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Relationship Management
Customer relationship management (CRM) is a strategic process that organizations use to manage, analyze, and improve their interactions with customers. By leveraging data-driven insights, CRM helps businesses optimize communication, enhance customer satisfaction, and drive sustainable growth. CRM systems compile data from a range of different communication channels, including a company's website, telephone (which many services come with a softphone), email, live chat, marketing materials and more recently, social media. They allow businesses to learn more about their target audiences and how to better cater to their needs, thus retaining customers and driving sales growth. CRM may be used with past, present or potential customers. The concepts, procedures, and rules that a corporation follows when communicating with its consumers are referred to as CRM. This complete connection covers direct contact with customers, such as sales and service-related operations, forecasting, ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Q-go
Q-go was a privately owned international company that specializes in semantic search SaaS, based on Natural Language Processing technology. The technology provides relevant answers to users in response to queries on a company's internet website or corporate intranet, formulated in natural sentences or keyword input alike. It integrates automatic statistical reporting of user query behavior for businesses that want to monitor what kinds of questions their customers are asking. This is in order to adjust content to provide the appropriate information for customers and to reduce the load on traditional customer service ports of call, such as call centers and answers by email. RightNow Technologies acquired Q-go for $34 million on January 18, 2011.The Wall Street Journal. "RightNow To Acquire Q-Go For $34M, Boosts 4Q View." January 18, 2011. http://online.wsj.com/article/BT-CO-20110118-714950.htmArchivedfrom the original January 25, 2011. Rightnow was subsequently acquired by Oracle ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Relationship Management
Customer relationship management (CRM) is a strategic process that organizations use to manage, analyze, and improve their interactions with customers. By leveraging data-driven insights, CRM helps businesses optimize communication, enhance customer satisfaction, and drive sustainable growth. CRM systems compile data from a range of different communication channels, including a company's website, telephone (which many services come with a softphone), email, live chat, marketing materials and more recently, social media. They allow businesses to learn more about their target audiences and how to better cater to their needs, thus retaining customers and driving sales growth. CRM may be used with past, present or potential customers. The concepts, procedures, and rules that a corporation follows when communicating with its consumers are referred to as CRM. This complete connection covers direct contact with customers, such as sales and service-related operations, forecasting, ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Bozeman, Montana
Bozeman ( ) is a city in and the county seat of Gallatin County, Montana, United States. The 2020 United States census put Bozeman's population at 53,293, making it Montana's fourth-largest city. It is the principal city of the Bozeman, Montana, Metropolitan Statistical Area, consisting of all of Gallatin County, with a population of 118,960. It is the second-largest of Montana's statistical areas. History Early history For many years, indigenous people of the United States, including the Shoshone, Nez Perce, Blackfeet, Flathead, Crow Nation and Sioux traveled through the area, called the "Valley of the Flowers". The Gallatin Valley in particular, in which Bozeman is located, was primarily within the territory of the Crow people. 19th century William Clark visited the area in July 1806 as he traveled east from Three Forks along the Gallatin River. The party camped east of what is now Bozeman, at the mouth of Kelly Canyon. The journal entries from Clark's party bri ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
List Of Acquisitions By Oracle
This is a listing of Oracle Corporation's corporate acquisitions, including acquisitions of both companies and individual products. Oracle's version does not include value of the acquisition. See also :Sun Microsystems acquisitions (Sun was acquired by Oracle). References Further reading * . {{DEFAULTSORT:Oracle Acquisitions Oracle acquisitions, * Lists of corporate mergers and acquisitions, Oracle ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Cloud Computing
Cloud computing is "a paradigm for enabling network access to a scalable and elastic pool of shareable physical or virtual resources with self-service provisioning and administration on-demand," according to International Organization for Standardization, ISO. Essential characteristics In 2011, the National Institute of Standards and Technology (NIST) identified five "essential characteristics" for cloud systems. Below are the exact definitions according to NIST: * On-demand self-service: "A consumer can unilaterally provision computing capabilities, such as server time and network storage, as needed automatically without requiring human interaction with each service provider." * Broad network access: "Capabilities are available over the network and accessed through standard mechanisms that promote use by heterogeneous thin or thick client platforms (e.g., mobile phones, tablets, laptops, and workstations)." * Pooling (resource management), Resource pooling: " The provider' ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Service
Customer service is the assistance and advice provided by a company to those who buy or use its products or services, either in person or remotely. Customer service is often practiced in a way that reflects the strategies and values of a firm, and levels vary according to the industry. Good quality customer service is usually measured through customer retention. Successful customer service interactions are dependent on employees "who can adjust themselves to the personality of the customer". Customer service for some firms is part of the firm's intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. It is expected that AI-based chatbots will significantly impact customer service and call centre roles and will increase productivity substantially. Many organisations have already adopted AI chatbots to improve their customer service experience.Krishnan, ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Knowledge Base
In computer science, a knowledge base (KB) is a set of sentences, each sentence given in a knowledge representation language, with interfaces to tell new sentences and to ask questions about what is known, where either of these interfaces might use inference. It is a technology used to store complex structured data used by a computer system. The initial use of the term was in connection with expert systems, which were the first knowledge-based systems. Original usage of the term The original use of the term knowledge base was to describe one of the two sub-systems of an expert system. A knowledge-based system consists of a knowledge-base representing facts about the world and ways of reasoning about those facts to deduce new facts or highlight inconsistencies. Properties The term "knowledge-base" was coined to distinguish this form of knowledge store from the more common and widely used term ''database''. During the 1970s, virtually all large management information sy ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Experience
Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral responses of a customer during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. Different dimensions of customer experience include senses, emotions, feelings, perceptions, cognitive evaluations, involvement, memories, as well as spiritual components, and behavioral intentions. The pre-consumption anticipation experience can be described as the amount of pleasure or displeasure received from savoring future events, while the remembered experience is related to a recollection of memories about previous events and experiences of a product or service. Definitions According to Forrester Research (via ''Fast Company)'', the foundational elements of a remarkable customer experience consist of six key disciplines, beginning with strategy, customer understanding, design, measurement, governance and culture. A com ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Field Service Management
Field service management (FSM) refers to the management of a company's resources employed at or en route to the property of clients, rather than on company property. Examples include locating vehicles, managing worker activity, scheduling and dispatching work, ensuring driver safety, and integrating the management of such activities with inventory, billing, accounting, and other back-office systems. FSM most commonly refers to companies that need to manage installation, service, or repairs of systems or equipment. It can also refer to software and cloud-based platforms that aid in field service management. Industry examples Field service management is used to manage resources in several industries. * In telecommunications and cable industry, technicians install cable or run phone lines into residences or business establishments. * In healthcare, mobile nurses who provide in-home care for the elderly or disabled. * In gas utilities, engineers are dispatched to investigate and r ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
