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Richard Normann
Richard Normann (Finland, 1943 - Paris, November 18, 2003) was a Swedish management consultant and researcher early in the development of theories of service management, interactive strategy, and offerings. Biography Normann received his MBA and then PhD in Business Economics in 1975 at Lund University, leading to a professorship. He was soon working at management consultancy Scandinavian Institutes of Administrative Research (SIAR) and was its president from 1976 to 1980. He was also a visiting professor at the Copenhagen Business School and visiting scholar at Harvard Business School. Being the founder of Service Management Group, SMG in 1980, he later also founded the strategy consulting firm NormannPartners that bear his conceptual legacy today. Normann was the one who in the 1970s introduced the concept of mission. He was, among other things, strategy consultant for SAS when the airline in the 1980s, during Jan Carlzon CEO's time, developing the idea, together with Denis Bo ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Management
Management (or managing) is the administration of an organization, whether it is a business, a nonprofit organization, or a government body. It is the art and science of managing resources of the business. Management includes the activities of setting the strategy of an organization and coordinating the efforts of its employees (or of volunteers) to accomplish its objectives through the application of available resources, such as financial, natural, technological, and human resources. "Run the business" and "Change the business" are two concepts that are used in management to differentiate between the continued delivery of goods or services and adapting of goods or services to meet the changing needs of customers - see trend. The term "management" may also refer to those people who manage an organization—managers. Some people study management at colleges or universities; major degrees in management includes the Bachelor of Commerce (B.Com.), Bachelor of Business ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Service Management
Service management in the manufacturing context, is integrated into supply chain management as the intersection between the actual sales and the customer point of view. The aim of high-performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain. Most service-intensive supply chains require larger inventories and tighter integration with field service and third parties. They also must accommodate inconsistent and uncertain demand by establishing more advanced information and product flows. Moreover, all processes must be coordinated across numerous service locations with large numbers of parts and multiple levels in the supply chain. Among typical manufacturers, post-sale services (maintenance, repair, and parts) account for less than 20% of revenue. But among the most innovative companies in service, those same activities often generate more than 50% of the profits. Benefits The ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Lund University
, motto = Ad utrumque , mottoeng = Prepared for both , established = , type = Public research university , budget = SEK 9 billion Facts and figures Lund University web site. , head_label = Vice Chancellor , head = Erik Renström , academic_staff = 4,780 (2022) (academic staff, researchers and employed research students) , administrative_staff = 2,890 (2022) , students = 46 000 (29 000 full-time equivalents) [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Scandinavian Institutes Of Administrative Research (SIAR)
Scandinavian Institutes for Administrative Research (SIAR) was a Swedish consulting company and research institute founded by the late Professor Eric Rhenman in the mid-1960s. From 1966 to 1971 SIAR was a research institute. During the 1970s the profile was changed, so that it became the leading Swedish consulting company throughout the 1970s with some ten offices around the world. The institute developed a method for organization development, based on a strong theoretical foundation that was inspired by American researchers such as Herbert Simon, Philip Selznick and James D. Thompson. The SIAR school of management described strategy development and long range planning as a problem-solving and decision-making process. Later, inspired by among others, Professors Chris Argyris and Donald Schon, Eric Rhenman, and other leading researchers and consultants at SIAR, contributed to the development of the theories of organizational learning. Several prominent researchers from the United ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Copenhagen Business School
Copenhagen Business School (Danish'': Handelshøjskolen i København'') often abbreviated and referred to as CBS (also in Danish), is a public university situated in Copenhagen, Denmark and is considered one of the most prestigious business schools in Western Europe and the world. CBS was established in 1917 by the Danish Society for the Advancement of Business Education and Research (FUHU); however, it was not until 1920 that accounting became the first full study programme at CBS. Today CBS has approximately 20,000 students and 2,000 employees, and offers a wide range of undergraduate and graduate programmes within business, typically with an interdisciplinary and international focus. CBS is accredited by EQUIS (European Quality Improvement System), AMBA (Association of MBAs), as well as AACSB (Association to Advance Collegiate Schools of Business), thus making it one of the few schools worldwide to hold the "triple-crown" accreditation, and along with Aarhus BSS, the only two ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Harvard Business School
Harvard Business School (HBS) is the graduate business school of Harvard University, a private research university in Boston, Massachusetts. It is consistently ranked among the top business schools in the world and offers a large full-time MBA program, management-related doctoral programs, and many executive education programs. It owns Harvard Business Publishing, which publishes business books, leadership articles, case studies, and the monthly ''Harvard Business Review''. It is also home to the Baker Library/Bloomberg Center. History The school was established in 1908. Initially established by the humanities faculty, it received independent status in 1910, and became a separate administrative unit in 1913. The first dean was historian Edwin Francis Gay (1867–1946). Yogev (2001) explains the original concept: :This school of business and public administration was originally conceived as a school for diplomacy and government service on the model of the French ''Ecole d ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Strategy Consulting
Management consulting is the practice of providing consulting services to organizations to improve their performance or in any way to assist in achieving organizational objectives. Organizations may draw upon the services of management consultants for a number of reasons, including gaining external (and presumably objective) advice and accessing consultants' specialized expertise regarding concerns that call for additional oversight. As a result of their exposure to and relationships with numerous organizations, consulting firms are typically aware of industry "best practices". However, the specific nature of situations under consideration may limit the ability or appropriateness of transferring such practices from one organization to another. Management consulting is an additional service to internal management functions and, for various legal and practical reasons, may not be seen as a replacement for internal management. Unlike interim management, management consultants do not b ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Jan Carlzon
Jan Gösta Carlzon, né ''Karlsson'' (born 25 June 1941) is a Swedish businessman. He is most noted for being chief executive officer of SAS Group from 1981 to 1994.Jan Carlzon interview with Bob Thompson, ''CustomerThink.com'', March 7, 200/ref> Early life Carlzon was born on 25 June 1941 in Nyköping, Sweden, the son of Gösta Carlzon and his wife Essie (née Jörgensen). He graduated with an MBA from the Stockholm School of Economics in 1967. Career Carlzon started his career in the international hospitality industry at Vingresor AB. Carlzon was Product Manager at Vingresor AB from 1969 to 1971, Director of Marketing at Vingresor/Club 33 AB from 1971 to 1973, and finally CEO from 1974 to 1978. In 1978 he joined Linjeflyg, as its CEO. Carlzon joined the Scandinavian Airlines System in 1980 and served as its CEO from 1981. Challenges at SAS At the time Jan Carlzon took over the helm of SAS, the company was facing large financial difficulties and losing $17 million per annu ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Henry Mintzberg
Henry Mintzberg (born September 2, 1939) is a Canadian academic and author on business and management. He is currently the Cleghorn Professor of Management Studies at the Desautels Faculty of Management of McGill University in Montreal, Quebec, Canada, where he has been teaching since 1968. Early life Mintzberg was born in Montreal, Quebec, Canada, the son of Jewish parents Myer (a manufacturer) and Irene (Wexler) Mintzberg. He completed his undergraduate degree in mechanical engineering at the Faculty of Engineering of McGill University. He completed his Master's degree in Management and PhD from the MIT Sloan School of Management in 1965 and 1968, respectively. Career In 1997, Professor Mintzberg was made an Officer of the Order of Canada. In 1998 he was made an Officer of the National Order of Quebec. He is now a member of the Strategic Management Society. In 2004, he published a book entitled ''Managers Not MBAs'' which outlines what he believes to be wrong with managemen ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Rafael Ramirez (management Researcher)
Rafael may refer to: * Rafael (given name) or Raphael, a name of Hebrew origin * Rafael, California * Rafael Advanced Defense Systems, Israeli manufacturer of weapons and military technology * Hurricane Rafael, a 2012 hurricane Fiction * ''Rafael'' (TV series), a Mexican telenovela * ''Rafaël'' (film), a 2018 Dutch film People * Rafael (footballer, born 1978) (Rafael Pires Vieira), Brazilian football striker * Rafael (footballer, born 1979) (Rafael da Silva Santos), Brazilian football defender * Rafael (footballer, born 1980) (Rafael Pereira da Silva), Brazilian football right-back * Rafael (footballer, born March 1982) (Rafael de Andrade Bittencourt Pinheiro), Brazilian football goalkeeper * Rafael (footballer, born August 1982) (Rafael dos Santos Silva), Brazilian football striker * Rafael (footballer, born 1984) (Alberto Rafael da Silva), Brazilian football goalkeeper * Rafael (footballer, born 1986) (Rafael Diego de Souza), Brazilian football centre-back * Ra ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Solveig Wikström
Solveig (, ) is a female given name of Old Norse origin. It is most common in Denmark, Norway, Sweden, and Iceland, and it is also somewhat common in Germany and France. Etymology The name consists of two parts, where both parts have different theorized origins. * Sol- ** Old Norse ''salr'' "house, hall, home" ** Old Norse ''sól'' "sun" ** Old Norse ''sölr'' "sun-coloured, yellow" * -veig ** Old Norse ''veig'' "strength" ** Old Norse ''víg'' "battle" ** Old Norse ''vígja'' "to butt" ** Old Norse ''väg'' "way" Versions Generally speaking, the most common version is Solveig. However, alternative versions are used in Norway, Sweden, Denmark, Iceland, Germany, Latvia, and on the Faroe Islands, and to some extent in France. ;Norwegian, Swedish, and Danish: * Solveig * Sólveig * Solvej * Solvei * Solveij * Solveg ;Icelandic: * Solveig * Sólveig ;Latvian and Lithuanian: * Solveiga ;German and French: * Solveig In fiction Solveig is a central character in the play ''Peer ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Niklas Arvidsson
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Niklas is a village in the administrative district of Gmina Stare Miasto, within Konin County, Greater Poland Voivodeship, in west-central Poland. It lies approximately south of Stare Miasto, south of Konin, and east of the regional capital Poznań. References Niklas Niklas is a village in the administrative district of Gmina Stare Miasto, within Konin County, Greater Poland Voivodeship, in west-central Poland. It lies approximately south of Stare Miasto, south of Konin, and east of the regional capi ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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