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Predictive Dialing
A silent call is a telephone call in which the calling party does not speak when the call is answered. Most such calls are generated by a cold call telemarketing operation's dialer software, which makes many calls automatically and sometimes does not have an agent immediately available to handle an answered call. As a result, the called party hears silence ("dead air"), followed by the call being disconnected. This differs from a ghost call, which is not dialed intentionally, and is due to technical issues or pocket dialing. In the U.S., the Federal Trade Commission (FTC) uses the term "abandoned call" instead of silent call in its regulations applying to telemarketing. References {{DEFAULTSORT:Silent Call Telemarketing Call Call or Calls may refer to: Arts, entertainment, and media Games * Call (poker), a bet matching an opponent's * Call, in the game of contract bridge, a bid, pass, double, or redouble in the bidding stage Music and dance * Call (band), from L ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] [Amazon] |
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Telephone Call
A telephone call, phone call, voice call, or simply a call, is the effective use of a connection over a telephone network between the calling party and the called party. Telephone calls are the form of human communication that was first enabled by the development of the telephone and several inventions in the mid- to late-19th century. Initial technology involved point-to-point electrical wire connections between telephone installations, until centralized exchanges evolved where Switchboard operator, telephone operators established each interconnection manually at a telephone switchboard after asking the calling party for their call destination. After the invention of automatic telephone exchanges in the 1890s, the process became increasingly automated, eventually leading to the widespread adoption of digital exchanges in the second half of the 20th century, including the transition to wireless communication via mobile telephone networks and cellular networks. With the developm ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] [Amazon] |
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Cold Call
Cold calling is the solicitation of business from potential customers who have had no prior contact with the salesperson conducting the call. It is an attempt to convince potential customers to purchase the salesperson's product or service. Generally, it is an over-the-phone process, making it a form of telemarketing, but can also be done in-person by door-to-door salespeople. Though cold calling can be used as a legitimate business tool, scammers can use cold calling as well. Evolution Cold calling has developed from a form of giving sales pitch using a script into a targeted communication tool. Salespeople call from a list of potential customers that fit certain parameters built to help increase the likelihood of a sale. This modern cold calling, sometimes called "warm calling", tries to "dig deeply to understand" the potential customer. Criticisms With the development of newer technology and the Internet, cold calling has gained some criticism. Jeffrey Gitomer wrote in a 2 ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] [Amazon] |
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Silence
Silence is the absence of ambient hearing, audible sound, the emission of sounds of such low sound intensity, intensity that they do not draw attention to themselves, or the state of having ceased to produce sounds; this latter sense can be extended to apply to the cessation or absence of any form of communication, whether through speech or other medium. Remaining mute can be a symptom of mental illness. Sometimes speakers fall silent when they hesitate in searching for a word, or interrupt themselves before correcting themselves. Discourse analysis shows that people use brief silences to mark the boundaries of prosodic units, in turn-taking, or as reactive tokens, for example, as a sign of displeasure, disagreement, embarrassment, desire to think, confusion, and the like. Relatively prolonged intervals of silence can be used in rituals; in some religious disciplines, people maintain silence for protracted periods, or even for the rest of their lives, as an ascetic means of spiri ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] [Amazon] |
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Dead Air
Dead air, also known as unmodulated carrier, is an unintended period of silence that interrupts a broadcast during which no audio or video program material is transmitted. Radio and television Dead air occurs in radio broadcasting when no audio program is transmitted for an extended period of time, usually more than a few seconds. In television broadcasting, the term denotes the absence of both audio and video program material. However, a carrier wave is still transmitting. In radio, the result is silence, and in television, the result is a silent black or gray screen. Television directors may use the command "fade to black" or "to black" to indicate a momentary transition to a completely black image. However, the term "dead air" is most often used in cases where program material comes to an unexpected halt, either through operator error or technical malfunction. Among professional broadcasters, dead air is considered one of the worst things that can occur. Moreover, dead air ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] [Amazon] |
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Ghost Call
A ghost call or phantom call is a telephone call for which, the recipient of the call answers, however there is no one on the other end of the call. The term is also used in managing IP PBX systems. Ghost calls on the lines that cannot be explained or are some residual output of one Real-time Transport Protocol or RTP stream interacting with the PBX. Ghost calls differ from silent calls which tend to be from telemarking organisations with no agents available to speak at the time an automated call has been placed. Causes Ghost calls are generally caused by a neglected autodialer or indirectly as a consequence of restrictions applied to autodialers used for telemarketing by agencies such as the FCC that restrict how long they can tie up a phone line; the call is disconnected automatically at the calling end. Another cause is port scanning.Tyler Kunkel"Identifying/Stopping 'Phantom' or 'Ghost' calls" Spectrum VoIP, August 15, 2019. Ghost calls can also be caused by accidental pock ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] [Amazon] |
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Pocket Dialing
Pocket dialing (also known as pocket calling or butt dialing) is the accidental placement of a call on a mobile phone or cordless phone located in a person's pocket or handbag. The recipient of the call typically hears random background noise when answering the phone. If the caller remains unaware, the recipient will sometimes overhear whatever is happening in the caller's vicinity. A pocket-dialed call can continue for many minutes, or until the recipient's voice mail system ends the call. The phrase “Butt Dial” was coined by JP Montemayor in 1988 when he accidentally sat on the IMTS telephone (precursor to cell phones) transceiver in his car, and accidentally dialed a co-worker. The phrase "pocket dial" was added to the ''Oxford English Dictionary'' in August 2015. Causes Modern cellphones come in three configurations: flip phones, where the phone is physically closed rendering the keys inaccessible, touch phones where a finger or stylus is required to use the controls, ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] [Amazon] |
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Federal Trade Commission
The Federal Trade Commission (FTC) is an independent agency of the United States government whose principal mission is the enforcement of civil (non-criminal) United States antitrust law, antitrust law and the promotion of consumer protection. It shares jurisdiction over federal civil antitrust law enforcement with the United States Department of Justice Antitrust Division, Department of Justice Antitrust Division. The agency is headquartered in the Federal Trade Commission Building in Washington, DC. The FTC was established in 1914 by the Federal Trade Commission Act of 1914, Federal Trade Commission Act, which was passed in response to the 19th-century monopolistic trust crisis. Since its inception, the FTC has enforced the provisions of the Clayton Antitrust Act of 1914, Clayton Act, a key U.S. antitrust statute, as well as the provisions of the FTC Act, et seq. Over time, the FTC has been delegated with the enforcement of additional business regulation statutes and has promul ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] [Amazon] |
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Telemarketing
Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products, subscriptions or services, either over the phone or through a subsequent face to face or web conferencing appointment scheduled during the call. Telemarketing can also include recorded sales pitches programmed to be played over the phone via automatic dialing. Telemarketing is defined as contacting, qualifying, and canvassing prospective customers using telecommunications devices such as telephone, fax, and internet. It does not include direct mail marketing. Categories The two major categories of telemarketing are business-to-business and business-to-consumer. Subcategories * Lead generation, the gathering of information and contacts. * Sales, using persuasion to sell a product or service. * Outbound, proactive marketing in which prospective and preexisting customers are contacted directly, ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] [Amazon] |