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InContact
NICE Ltd. () is an Israeli technology company specializing in customer relations management software (NICE CXone), artificial intelligence, and digital and workforce engagement management. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities. The company first listed on the NASDAQ stock exchange in 1996. It is also listed on TASE, where it is part of the TA-35 Index. History NICE was founded in 1986 as Neptune Intelligence Computer Engineering (NICE) in Israel; later, on October 14, 1991, the Company was renamed NICE Systems Ltd with the acronym no longer in active use. Much of the early technology developed by NICE was for contact centers, financial services and business intelligence markets. The computer engineers that founded NICE created a telephony voice recording system in the early 90s, followed by ATM software under the subsidiary, NICECom. The ATM vendor ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Public Company
A public company is a company whose ownership is organized via shares of share capital, stock which are intended to be freely traded on a stock exchange or in over-the-counter (finance), over-the-counter markets. A public (publicly traded) company can be listed on a stock exchange (listing (finance), listed company), which facilitates the trade of shares, or not (unlisted public company). In some jurisdictions, public companies over a certain size must be listed on an exchange. In most cases, public companies are ''private'' enterprises in the ''private'' sector, and "public" emphasizes their reporting and trading on the public markets. Public companies are formed within the legal systems of particular states and so have associations and formal designations, which are distinct and separate in the polity in which they reside. In the United States, for example, a public company is usually a type of corporation, though a corporation need not be a public company. In the United Kin ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
3Com
3Com Corporation was an American digital electronics manufacturer best known for its computer network products. The company was co-founded in 1979 by Robert Metcalfe, Howard Charney and others. Bill Krause joined as President in 1981. Metcalfe explained the name 3Com was a contraction of "Computer Communication Compatibility", with its focus on Ethernet technology that he had co-invented, which enabled the networking of computers. 3Com provided network interface controller and switches, routers, wireless access points and controllers, IP voice systems, and intrusion prevention systems. The company was based in Santa Clara, California. From its 2007 acquisition of 100 percent ownership of H3C Technologies Co., Limited (H3C) —initially a joint venture with China-based Huawei Technologies—3Com achieved a market presence in China, and a significant networking market share in Europe, Asia, and the Americas. 3Com products were sold under the brands 3Com, H3C, and TippingPoi ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Mattersight Corporation
Mattersight Corporation, formerly known as eLoyalty, is a publicly traded company that provides SaaS-based enterprise behavioral analytics software. Its software focuses on customer-employee interaction and behavior. The company is headquartered in Chicago, Illinois, and was founded in 1994. History Mattersight was founded as the Behavioral Analytics service line within eLoyalty, a call center consulting and technology services firm, by president and CEO Kelly Conway in 2006. In 2011, TeleTech acquired the Integrated Contact Solutions unit of eLoyalty. The behavioral analytics unit launched as Mattersight Corporation. In 2014, Mattersight was recognized by Customer Magazine for Product of the Year Award for the second consecutive year. In 2013, the company raised $6 million through selling shares. Service Mattersight provides a software-as-a-service using predictive customer analytics Customer analytics is a process by which data from customer behavior is used to help make key ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Reuters
Reuters ( ) is a news agency owned by Thomson Reuters. It employs around 2,500 journalists and 600 photojournalists in about 200 locations worldwide writing in 16 languages. Reuters is one of the largest news agencies in the world. The agency was established in London in 1851 by Paul Reuter. The Thomson Corporation of Canada acquired the agency in a 2008 corporate merger, resulting in the formation of the Thomson Reuters Corporation. In December 2024, Reuters was ranked as the 27th most visited news site in the world, with over 105 million monthly readers. History 19th century Paul Julius Reuter worked at a book-publishing firm in Berlin and was involved in distributing radical pamphlets at the beginning of the Revolutions of 1848. These publications brought much attention to Reuter, who in 1850 developed a prototype news service in Aachen using homing pigeons and electric telegraphy from 1851 on, in order to transmit messages between Brussels and Aachen, in what today is Aa ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Service
Customer service is the assistance and advice provided by a company to those who buy or use its products or services, either in person or remotely. Customer service is often practiced in a way that reflects the strategies and values of a firm, and levels vary according to the industry. Good quality customer service is usually measured through customer retention. Successful customer service interactions are dependent on employees "who can adjust themselves to the personality of the customer". Customer service for some firms is part of the firm's intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. It is expected that AI-based chatbots will significantly impact customer service and call centre roles and will increase productivity substantially. Many organisations have already adopted AI chatbots to improve their customer service experience.Krishnan, ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Hexagon AB
Hexagon AB is a multinational industrial technology company. Headquartered in Stockholm, Sweden,and publicly traded on the Nasdaq Stockholm exchange, the company since 2000 has had a particular focus on measuring technology and geospatial tools and software. After its founding, between 2000 and 2022, Hexagon completed more than 170 acquisitions, and it is the parent company of Leica Geosystems and Infor EAM, among other subsidiaries. With around 24,000 employees, Hexagon's revenue in 2023 was US$5.5 billion, while assets were $18.1 billion. History 1975–2012 Headquartered in Stockholm, Sweden, the predecessor company of Hexagon AB was founded on August 29, 1975. The company was described as a "sprawling conglomerate" investing in diverse industries, for example seafood imports, vehicle hydraulics, and day-care centers. Financier Melker Schörling bought a controlling stake in the company in 1998, and aimed to focus the company's investments. In 2000, Ola Rollén, ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Hudson Waterfront
The Hudson Waterfront is an urban area of northeastern New Jersey along the lower reaches of the Hudson River, the Upper New York Bay and the Kill van Kull. Though the term can specifically mean the shoreline, it is often used to mean the contiguous urban area between the Bayonne Bridge and the George Washington Bridge that is approximately long. Historically, the region has been known as Bergen Neck, the lower peninsula, and Bergen Hill, lower Hudson Palisades. It has sometimes been called the Gold Coast. The municipalities comprising the Hudson Waterfront are Bayonne, Jersey City, Hoboken, Union City, Weehawken, West New York, Guttenberg and North Bergen in Hudson County and Fairview, Cliffside Park, Edgewater and Fort Lee in Bergen County. To the east lies the New York City boroughs of Manhattan and Brooklyn, to the south Staten Island, to the west Newark Bay and the New Jersey Meadowlands and to the north Northern Valley and the Palisades Interstate Park. The H ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Haaretz
''Haaretz'' (; originally ''Ḥadshot Haaretz'' – , , ) is an List of newspapers in Israel, Israeli newspaper. It was founded in 1918, making it the longest running newspaper currently in print in Israel. The paper is published in Hebrew language, Hebrew and English language, English in the Berliner (format), Berliner format, and is also available online. In North America, it is published as a weekly newspaper, combining articles from the Friday edition with a roundup from the rest of the week. ''Haaretz'' is Israel's newspaper of record. It is known for its Left-wing politics, left-wing and Liberalism in Israel, liberal stances on domestic and foreign issues. ''Haaretz'' has the third-largest Print circulation, circulation in Israel. It is widely read by international observers, especially in its English edition, and discussed in the international press. According to the Center for Research Libraries, among Israel's daily newspapers, "''Haaretz'' is considered the most infl ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Barak Eilam
Barak Eilam () is an American–Israeli executive. He was the chief executive officer of NICE (NASDAQ:NICE) He became the CEO in 2014, after spending over 15 years with the company. Eilam led the transformation and strategy of evolving NICE into a cloud enterprise software company. This transition was achieved through organic innovations as well as acquisitions of multiple companies of businesses, as well as the divestiture of a number of subsidiaries to focus the company on cloud and analytics. These strategic moves drove the company's accelerated growth in the last 7 years. On May 16, 2024, it was announced that Eilam would resign from NICE by 31 December. Eilam's strategy and execution has led to a substantial rise in the company valuation and its share price between 2014 and the present day, supported by many investment banks. While CEO of NICE, Eilam has won multiple awards for his achievements including some in his country of birth, Israel. Education and early life Eilam ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Software As A Service
Software as a service (SaaS ) is a cloud computing service model where the provider offers use of application software to a client and manages all needed physical and software resources. SaaS is usually accessed via a web application. Unlike other software delivery models, it separates "the possession and ownership of software from its use". SaaS use began around 2000, and by 2023 was the main form of software application deployment. Unlike most self-hosted software products, only one version of the software exists and only one operating system and configuration is supported. SaaS products typically run on rented infrastructure as a service (IaaS) or platform as a service (PaaS) systems including hardware and sometimes operating systems and middleware, to accommodate rapid increases in usage while providing instant and continuous availability to customers. SaaS customers have the abstraction of limitless computing resources, while economy of scale drives down the cost. Sa ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Social Media
Social media are interactive technologies that facilitate the Content creation, creation, information exchange, sharing and news aggregator, aggregation of Content (media), content (such as ideas, interests, and other forms of expression) amongst virtual communities and Network virtualization, networks. Common features include: * Online platforms enable users to create and share content and participate in social networking. * User-generated content—such as text posts or comments, digital photos or videos, and data generated through online interactions. * Service-specific profiles that are designed and maintained by the List of social networking services, social media organization. * Social media helps the development of online social networks by connecting a User profile, user's profile with those of other individuals or groups. The term ''social'' in regard to media suggests platforms enable communal activity. Social media enhances and extends human networks. Users access so ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Experience
Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral responses of a customer during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. Different dimensions of customer experience include senses, emotions, feelings, perceptions, cognitive evaluations, involvement, memories, as well as spiritual components, and behavioral intentions. The pre-consumption anticipation experience can be described as the amount of pleasure or displeasure received from savoring future events, while the remembered experience is related to a recollection of memories about previous events and experiences of a product or service. Definitions According to Forrester Research (via ''Fast Company)'', the foundational elements of a remarkable customer experience consist of six key disciplines, beginning with strategy, customer understanding, design, measurement, governance and culture. A com ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
