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Desktop Outsourcing
Desktop outsourcing is the process in which an organization contracts a third party to maintain and manage parts of its IT infrastructure. Contracts vary in depth and can range from Computer hard- and software maintenance to Desktop virtualisation, SaaS-implementations and Helpdesk operation. It is estimated, that 32% of U.S. and Canadian IT organisations make use of desktop outsourcing in 2014. Recent market reports suggest the adoption of BYOD policies to allow the end-user a free choice of devices in their working environment may increase this market share. Viability Justification for desktop outsourcing could include shifting focus and energy to areas of core competency, reducing staffing costs, and the routine maintenance, upgrades, and repairs associated with managing multitudes of PC systems and servers. (Applegate et al. 2007). Managers may also seek desktop outsourcing as a method of simplifying organisational structures to cut costs associated with them. For smaller comp ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Organization
An organization or organisation (Commonwealth English; see spelling differences), is an entity—such as a company, an institution, or an association—comprising one or more people and having a particular purpose. The word is derived from the Greek word ''organon'', which means tool or instrument, musical instrument, and organ. Types There are a variety of legal types of organizations, including corporations, governments, non-governmental organizations, political organizations, international organizations, armed forces, charities, not-for-profit corporations, partnerships, cooperatives, and educational institutions, etc. A hybrid organization is a body that operates in both the public sector and the private sector simultaneously, fulfilling public duties and developing commercial market activities. A voluntary association is an organization consisting of volunteers. Such organizations may be able to operate without legal formalities, depending on jurisdiction ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
IT Infrastructure
Information technology infrastructure is defined broadly as a set of information technology (IT) components that are the foundation of an IT service; typically physical components ( computer and networking hardware and facilities), but also various software and network components. According to the ITIL Foundation Course Glossary, IT Infrastructure can also be termed as “All of the hardware, software, networks, facilities, etc., that are required to develop, test, deliver, monitor, control or support IT services. The term IT infrastructure includes all of the Information Technology but not the associated People, Processes and documentation.” Overview In IT Infrastructure, the above technological components contribute to and drive business functions. Leaders and managers within the IT field are responsible for ensuring that both the physical hardware and software networks and resources are working optimally. IT infrastructure can be looked at as the foundation of an organi ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Computer Maintenance
Computer maintenance is the practice of keeping computers in a good state of repair. A computer containing accumulated dust and debris may not run properly. Dust and debris will accumulate as a result of air cooling. Any filters used to mitigate this need regular service and changes. If the cooling system is not filtered then regular computer cleaning may prevent short circuits and overheating. PC Components Keyboard The crumbs, dust, and other particulate that fall between the keys and build up underneath are loosened by spraying pressurized air into the keyboard, then removed with a low-pressure vacuum cleaner. A plastic-cleaning agent applied to the surface of the keys with a cloth is used to remove the accumulation of oil and dirt from repeated contact with a user's fingertips. If this is not sufficient for a more severely dirty keyboard, keys are physically removed for more focused individual cleaning, or for better access to the area beneath. Finally, the surface is wiped ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Software Maintenance
Software maintenance in software engineering is the modification of a software product after delivery to correct faults, to improve performance or other attributes. A common perception of maintenance is that it merely involves fixing defects. However, one study indicated that over 80% of maintenance effort is used for non-corrective actions. This perception is perpetuated by users submitting problem reports that in reality are functionality enhancements to the system. More recent studies put the bug-fixing proportion closer to 21%. History Software maintenance and evolution of systems was first addressed by Meir M. Lehman in 1969. Over a period of twenty years, his research led to the formulation of Lehman's Laws (Lehman 1997). Key findings of his research conclude that maintenance is really evolutionary development and that maintenance decisions are aided by understanding what happens to systems (and software) over time. Lehman demonstrated that systems continue to evolve over ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Desktop Virtualisation
Desktop virtualization is a software technology that separates the desktop environment and associated application software from the physical client device that is used to access it. Desktop virtualization can be used in conjunction with application virtualization and user profile management systems, now termed user virtualization, to provide a comprehensive desktop environment management system. In this mode, all the components of the desktop are virtualized, which allows for a highly flexible and much more secure desktop delivery model. In addition, this approach supports a more complete desktop disaster recovery strategy as all components are essentially saved in the data center and backed up through traditional redundant maintenance systems. If a user's device or hardware is lost, the restore is straightforward and simple, because the components will be present at login from another device. In addition, because no data are saved to the user's device, if that device is lost, t ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
SaaS
Software as a service (SaaS ) is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. SaaS is also known as "on-demand software" and Web-based/Web-hosted software. SaaS is considered to be part of cloud computing, along with infrastructure as a service (IaaS), platform as a service (PaaS), desktop as a service (DaaS), managed software as a service (MSaaS), mobile backend as a service (MBaaS), data center as a service (DCaaS), integration platform as a service (iPaaS), and information technology management as a service (ITMaaS). SaaS apps are typically accessed by users of a web browser (a thin client). SaaS became a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship manage ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Helpdesk
A help desk is a department or person that provides assistance and information usually for electronic or computer problems. In the mid-1990s, research by Iain Middleton of Robert Gordon University studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues, but also from the help desk's unique position of communicating daily with numerous customers or employees. Information gained in areas such as technical problems, user preferences, and satisfaction can be valuable for the planning and development work of other information technology units. Large help desks have a person or team responsible for managing the incoming requests, called "issues"; they are commonly called queue managers or queue supervisors. The queue manager is responsible for the issue queues, which can be set up in various ways depending on the help desk size or structure. Typically, large help desks have several teams that are experienced in ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
BYOD
Bring your own device (BYOD )—also called bring your own technology (BYOT), bring your own phone (BYOP), and bring your own personal computer (BYOPC)—refers to being allowed to use one's personally owned device, rather than being required to use an officially provided device. There are two major contexts in which this term is used. One is in the mobile phone industry, where it refers to carriers allowing customers to activate their existing phone (or other cellular device) on the network, rather than being forced to buy a new device from the carrier. The other, and the main focus of this article, is in the workplace, where it refers to a policy of permitting employees to bring personally owned devices (laptops, tablets, smartphones, etc.) to work, and to use those devices to access privileged company information and applications. This phenomenon is commonly referred to as IT consumerization. BYOD is making significant inroads in the business world, with about 75% of employe ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Atos
Atos is a European Multinational corporation, multinational information technology (IT) service (economics), service and consulting company headquartered in Bezons, France and offices worldwide. It specialises in hi-tech transactional services, unified communications, cloud service, cloud, big data and cybersecurity services. Atos operates worldwide under the brands Atos, Atos, Syntel, Atos Consulting, Atos Healthcare, Atos Worldgrid, Groupe Bull, Canopy, Maven Wave, and Unify Software and Solutions GmbH & Co. KG., Unify. History The company was formed in 1997 through a merger of two French IT companies; and combined with the Dutch-based company Origin B.V. in 2000 to become Atos Origin. It subsequently acquired KPMG Consulting in 2002 and SchlumbergerSema in 2004. In 2010 Atos Origin announced the buyout of Siemens IT Solutions and Services and finalized the acquisition in July 2011. Afterwards, the company name reverted to Atos. Background: a series of mergers (1997–2 ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Computer Sciences Corporation
Computer Sciences Corporation (CSC) was an American multinational corporation that provided information technology (IT) services and professional services. On April 3, 2017, it merged with the Enterprise Services line of business of HP Enterprise (formerly Electronic Data Systems) to create DXC Technology. History CSC was founded in April 1959 in Los Angeles, California, by Roy Nutt and Fletcher Jones. CSC initially provided programming tools such as assembler and compiler software. In the 1960s, CSC provided software programming services to major computer manufacturers like IBM and Honeywell and secured their first contracts for the U.S. public sector with NASA (among others). By 1963, CSC became the largest software company in the United States and the first software company to be listed on the American Stock Exchange. By the end of 1968, CSC was listed on the New York Stock Exchange and had operations in Canada, India, the United Kingdom, Germany, Spain, Italy, Br ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Hewlett-Packard
The Hewlett-Packard Company, commonly shortened to Hewlett-Packard ( ) or HP, was an American multinational information technology company headquartered in Palo Alto, California. HP developed and provided a wide variety of hardware components, as well as software and related services to consumers, small and medium-sized businesses ( SMBs), and large enterprises, including customers in the government, health, and education sectors. The company was founded in a one-car garage in Palo Alto by Bill Hewlett and David Packard in 1939, and initially produced a line of electronic test and measurement equipment. The HP Garage at 367 Addison Avenue is now designated an official California Historical Landmark, and is marked with a plaque calling it the "Birthplace of ' Silicon Valley'". The company won its first big contract in 1938 to provide test and measurement instruments for Walt Disney's production of the animated film '' Fantasia'', which allowed Hewlett and Packard to forma ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Gartner
Gartner, Inc is a technological research and consulting firm based in Stamford, Connecticut that conducts research on technology and shares this research both through private consulting as well as executive programs and conferences. Its clients include large corporations, government agencies, technology companies, and investment firms. In 2018, the company reported that its client base consisted of over 12,000 organizations in over 100 countries. As of 2022, Gartner has over 15,000 employees located in over 100 offices worldwide. It is a member of the S&P 500. History Gideon Gartner founded Gartner, Inc in 1979. Originally private, the company launched publicly as Gartner Group in 1986 before Saatchi & Saatchi acquired it in 1988. In 1990, Gartner Group was acquired by some of its executives, including Gartner himself, with funding from Bain Capital and Dun & Bradstreet. The company went public again in 1993. In 2000, the name was simplified from ''Gartner Group'' to G ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
