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Description Error
A description error or selection error is an error, or more specifically a human error, that occurs when a person performs the correct action on the wrong object due to insufficient specification of an action which would have led to a desired result. This commonly happens when similar actions lead to different results. A typical example is a panel with rows of identical switches, where it is easy to carry out a correct action (flip a switch) on a wrong switch due to their insufficient differentiation. This error can be very disorienting and usually causes a brief loss of situation awareness or automation surprise if noticed right away. But much worse, if it goes unnoticed, it could cause more serious problems. So allowances such as clearly highlighting a selected item should be made in interaction design. Donald Norman describes the subject in his book '' The Design of Everyday Things''. There he describes how user-centered design User-centered design (UCD) or user-driven de ...
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Error
An error (from the Latin , meaning 'to wander'Oxford English Dictionary, s.v. “error (n.), Etymology,” September 2023, .) is an inaccurate or incorrect action, thought, or judgement. In statistics, "error" refers to the difference between the value which has been computed and the correct value. An error could result in failure or in a Deviation (statistics), deviation from the intended performance or behavior. Human behavior One reference differentiates between "error" and "mistake" as follows: In human behavior the norms or expectations for behavior or its consequences can be derived from the intention of the actor or from the expectations of other individuals or from a social grouping or from social norms. (See deviance (sociology), deviance.) Gaffes and faux pas can be labels for certain instances of this kind of error. More serious departures from social norms carry labels such as misbehavior and labels from the legal system, such as misdemeanor and crime. Departures f ...
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Human Error
Human error is an action that has been done but that was "not intended by the actor; not desired by a set of rules or an external observer; or that led the task or system outside its acceptable limits".Senders, J.W. and Moray, N.P. (1991) Human Error: Cause, Prediction, and Reduction'. Lawrence Erlbaum Associates, p.25. . Human error has been cited as a primary cause and contributing factor in disasters and accidents in industries as diverse as Nuclear and radiation accidents and incidents, nuclear power (e.g., the Three Mile Island accident), Pilot error, aviation, List of spaceflight-related accidents and incidents, space exploration (e.g., the Space Shuttle Challenger disaster and Space Shuttle Columbia disaster), and Medical error, medicine. Prevention of human error is generally seen as a major contributor to Data integrity, reliability and safety of (complex) systems. Human error is one of the many contributing causes of risk events. Definition Human error refers to somethi ...
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Situation Awareness
Situational awareness or situation awareness, often abbreviated as SA is the understanding of an environment, its elements, and how it changes with respect to time or other factors. It is also defined as the perception of the elements in the environment considering time and space, the understanding of their meaning, and the prediction of their status in the near future. It is also defined as adaptive, externally-directed consciousness focused on acquiring knowledge about a dynamic task environment and directed action within that environment. Situation awareness is recognized as a critical foundation for successful decision making in many situations, including the ones which involve the protection of human life and property, such as law enforcement, aviation, air traffic control, ship navigation,Nullmeyer, R.T., Stella, D., Montijo, G.A., & Harden, S.W. (2005). Human factors in Air Force flight mishaps: Implications for change. Proceedings of the 27th Annual Interservice/Industry T ...
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Automation Surprise
An automation surprise is an action that is performed by an automation system and is unexpected by the user. A mode error can be a common cause of an automation surprise. Automation surprise can be dangerous when it upsets the situational awareness of a control operator. See also *Human factors *Air safety Aviation safety is the study and practice of managing risks in aviation. This includes preventing aviation accidents and incidents through research, educating air travel personnel, passengers and the general public, as well as the design of airc ... External links * Industrial automation {{tech-stub ...
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Interaction Design
Interaction design, often abbreviated as IxD, is "the practice of designing interactive digital products, environments, systems, and services." While interaction design has an interest in form (similar to other design fields), its main area of focus rests on behavior. Rather than analyzing how things are, interaction design synthesizes and imagines things as they could be. This element of interaction design is what characterizes IxD as a design field, as opposed to a science or engineering field. Interaction design borrows from a wide range of fields like psychology, Human–computer interaction, human-computer interaction, information architecture, and user research to create designs that are tailored to the needs and preferences of users. This involves understanding the context in which the product will be used, identifying user goals and behaviors, and developing design solutions that are responsive to user needs and expectations. While disciplines such as software engineering ...
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Donald Norman
Donald Arthur Norman (born December 25, 1935) is an American researcher, professor, and author. Norman is the director of The Design Lab at University of California, San Diego. He is best known for his books on design, especially '' The Design of Everyday Things''. He is widely regarded for his expertise in the fields of design, usability engineering, and cognitive science, and has shaped the development of the field of cognitive systems engineering. He is a co-founder of the Nielsen Norman Group, along with Jakob Nielsen. He is also an IDEO fellow and a member of the Board of Trustees of IIT Institute of Design in Chicago. He also holds the title of Professor Emeritus of Cognitive Science at the University of California, San Diego. Norman is an active Distinguished Visiting Professor at the Korea Advanced Institute of Science and Technology (KAIST), where he spends two months a year teaching. Much of Norman's work involves the advocacy of user-centered design. His books all h ...
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The Design Of Everyday Things
''The Design of Everyday Things'' is a best-selling book by cognitive scientist and usability engineer Donald Norman. Originally published in 1988 with the title ''The Psychology of Everyday Things'', it is often referred to by the initialisms ''POET'' and ''DOET''. A new preface was added in 2002 and a revised and expanded edition was published in 2013. The book's premise is that design serves as the communication between object and user, and discusses how to optimize that conduit of communication in order to make the experience of using the object pleasurable. It argues that although people are often keen to blame themselves when objects appear to malfunction, it is not the fault of the user but rather the lack of intuitive guidance that should be present in the design. Norman uses case studies to describe the psychology behind what he deems good and bad design, and proposes design principles. The book spans several disciplines including behavioral psychology, ergonomics, and ...
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User-centered Design
User-centered design (UCD) or user-driven development (UDD) is a framework of processes in which usability goals, user characteristics, environment, tasks and workflow of a product, service or brand are given extensive attention at each stage of the design process. This attention includes testing which is conducted during each stage of design and development from the envisioned requirements, through pre-production models to post production. Testing is beneficial as it is often difficult for the designers of a product to understand the experiences of first-time users and each user's learning curve. UCD is based on the understanding of a user, their demands, priorities and experiences, and can lead to increased product usefulness and usability. UCD applies cognitive science principles to create intuitive, efficient products by understanding users' mental processes, behaviors, and needs. UCD differs from other product design philosophies in that it tries to optimize the produ ...
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James Reason
James Tootle Reason CBE (né Tootle; 1 May 1938 – 4 February 2025) was a British professor of psychology at the University of Manchester, from where he graduated in 1962 and was a tenured professor from 1977 until 2001. Background James Tootle was born in Garston, Hertfordshire, on 1 May 1938. His father was killed during The Blitz, and his mother died several years later, leaving him to be raised by his maternal grandfather, Thomas Reason, whose surname he adopted. He was educated at the University of Manchester and the University of Leicester. Career Reason wrote books on human error, including absent-mindedness, aviation human factors, maintenance errors, and risk management for organizational accidents. In 2003, he was awarded an honorary DSc by the University of Aberdeen. He was a Fellow of the British Academy, the British Psychological Society, the Royal Aeronautical Society, and the Royal College of General Practitioners. He was appointed a Commander of the Order of t ...
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