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Conversational User Interface
A conversational user interface (CUI) is a user interface for computers that emulates a conversation with a real human. Historically, computers have relied on text-based user interfaces and graphical user interfaces (GUIs) (such as the user pressing a "back" button) to translate the user's desired action into commands the computer understands. While an effective mechanism of completing computing actions, there is a learning curve for the user associated with GUI. Instead, CUIs provide opportunity for the user to communicate with the computer in their natural language rather than in a syntax specific commands. To do this, conversational interfaces use natural language processing (NLP) to allow computers to understand, analyze, and create meaning from human language. Unlike word processors, NLP considers the structure of human language (i.e., words make phrases; phrases make sentences which convey the idea or intent the user is trying to invoke). The ambiguous nature of human langua ...
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User Interface
In the industrial design field of human–computer interaction, a user interface (UI) is the space where interactions between humans and machines occur. The goal of this interaction is to allow effective operation and control of the machine from the human end, while the machine simultaneously feeds back information that aids the operators' decision-making process. Examples of this broad concept of user interfaces include the interactive aspects of computer operating systems, hand tools, heavy machinery operator controls and Unit operation, process controls. The design considerations applicable when creating user interfaces are related to, or involve such disciplines as, ergonomics and psychology. Generally, the goal of user interface design is to produce a user interface that makes it easy, efficient, and enjoyable (user-friendly) to operate a machine in the way which produces the desired result (i.e. maximum usability). This generally means that the operator needs to provide mi ...
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Amazon Echo
Amazon Echo, often shortened to Echo, is a brand of smart speakers developed by Amazon (company), Amazon. Echo devices connect to the voice-controlled Virtual assistant, intelligent personal assistant service. ''Amazon Alexa, Alexa'', which responds to a wake term (''Alexa'', and others) when spoken by its user. The features of the device include voice interaction, audio program playback, such as music, streaming podcasts, and audiobooks, maintaining to-do lists, Alarm device, alarms, and scheduling reminders. in addition to providing weather, traffic and other real-time information. It can also control several smart devices, acting as a home automation hub. Amazon started developing Echo devices inside its Amazon Lab126, Lab126 offices in Silicon Valley and in Cambridge, Massachusetts as early as 2010. The device represented one of its first attempts to expand its device portfolio beyond the Amazon Kindle, Kindle e-reader. Amazon initially limited the first-generation Echo to A ...
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Voice User Interface
A voice-user interface (VUI) enables spoken human interaction with computers, using speech recognition to understand spoken commands and answer questions, and typically text to speech to play a reply. A voice command device is a device controlled with a voice user interface. Voice user interfaces have been added to automobiles, home automation systems, computer operating systems, home appliances like washing machines and microwave ovens, and television remote controls. They are the primary way of interacting with virtual assistants on smartphones and smart speakers. Older automated attendants (which route phone calls to the correct extension) and interactive voice response systems (which conduct more complicated transactions over the phone) can respond to the pressing of keypad buttons via DTMF tones, but those with a full voice user interface allow callers to speak requests and responses without having to press any buttons. Newer voice command devices are speaker-independent ...
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Natural-language User Interface
Natural-language user interface (LUI or NLUI) is a type of computer human interface where linguistic phenomena such as verbs, phrases and clauses act as UI controls for creating, selecting and modifying data in software applications. In interface design, natural-language interfaces are sought after for their speed and ease of use, but most suffer the challenges to understanding wide varieties of ambiguous input. Natural-language interfaces are an active area of study in the field of natural-language processing and computational linguistics. An intuitive general natural-language interface is one of the active goals of the Semantic Web. Text interfaces are "natural" to varying degrees. Many formal (un-natural) programming languages incorporate idioms of natural human language. Likewise, a traditional keyword search engine could be described as a "shallow" natural-language user interface. Overview A natural-language search engine would in theory find targeted answers to user q ...
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Artificial Conversational Entity
A chatbot (originally chatterbot) is a software application or web interface designed to have textual or spoken conversations. Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner. Such chatbots often use deep learning and natural language processing, but simpler chatbots have existed for decades. Although chatbots have existed since the late 1960s, the field gained widespread attention in the early 2020s due to the popularity of OpenAI's ChatGPT, followed by alternatives such as Microsoft's Copilot, DeepSeek and Google's Gemini. Such examples reflect the recent practice of basing such products upon broad foundational large language models, such as GPT-4 or the Gemini language model, that get fine-tuned so as to target specific tasks or applications (i.e., simulating human conversation, ...
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User Interface Design
User interface (UI) design or user interface engineering is the design of user interfaces for machines and software, such as computers, home appliances, mobile devices, and other electronic devices, with the focus on maximizing usability and the user experience. In computer or software design, user interface (UI) design primarily focuses on information architecture. It is the process of building interfaces that clearly communicate to the user what's important. UI design refers to graphical user interfaces and other forms of interface design. The goal of user interface design is to make the user's interaction as simple and efficient as possible, in terms of accomplishing user goals (user-centered design). User-centered design is typically accomplished through the execution of modern design thinking which involves empathizing with the target audience, defining a problem statement, ideating potential solutions, prototyping wireframes, and testing prototypes in order to refine fina ...
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User Interface
In the industrial design field of human–computer interaction, a user interface (UI) is the space where interactions between humans and machines occur. The goal of this interaction is to allow effective operation and control of the machine from the human end, while the machine simultaneously feeds back information that aids the operators' decision-making process. Examples of this broad concept of user interfaces include the interactive aspects of computer operating systems, hand tools, heavy machinery operator controls and Unit operation, process controls. The design considerations applicable when creating user interfaces are related to, or involve such disciplines as, ergonomics and psychology. Generally, the goal of user interface design is to produce a user interface that makes it easy, efficient, and enjoyable (user-friendly) to operate a machine in the way which produces the desired result (i.e. maximum usability). This generally means that the operator needs to provide mi ...
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Persona
A persona (plural personae or personas) is a strategic mask of identity in public, the public image of one's personality, the social role that one adopts, or simply a fictional Character (arts), character. It is also considered "an intermediary between the individual and the institution." Persona studies is an academic field developed by communication and media scholars. The related notions of "impression management" and "presentation of self" have been discussed by Erving Goffman in the 1950s. The word ''persona'' derives from Latin, where it originally referred to a theatrical mask. The usage of the word dates back to the beginnings of Latin civilization. The Latin word derived from the Etruscan language, Etruscan word "," with the same meaning, and that from the Greek ('). It is the etymology of the word "person," or "parson" in French. Latin etymologists explain that persona comes from "per/sonare" as "the mask through which (per) resounds the voice (of the actor)." Its me ...
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Question Answering
Question answering (QA) is a computer science discipline within the fields of information retrieval and natural language processing (NLP) that is concerned with building systems that automatically answer questions that are posed by humans in a natural language. Overview A question-answering implementation, usually a computer program, may construct its answers by querying a structured database of knowledge or information, usually a knowledge base. More commonly, question-answering systems can pull answers from an unstructured collection of natural language documents. Some examples of natural language document collections used for question answering systems include: * a collection of reference texts * internal organization documents and web pages * compiled newswire reports * a set of Wikipedia pages * a subset of World Wide Web pages Types of question answering Question-answering research attempts to develop ways of answering a wide range of question types, including fact, li ...
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Information Retrieval
Information retrieval (IR) in computing and information science is the task of identifying and retrieving information system resources that are relevant to an Information needs, information need. The information need can be specified in the form of a search query. In the case of document retrieval, queries can be based on full-text search, full-text or other content-based indexing. Information retrieval is the science of searching for information in a document, searching for documents themselves, and also searching for the metadata that describes data, and for databases of texts, images or sounds. Automated information retrieval systems are used to reduce what has been called information overload. An IR system is a software system that provides access to books, journals and other documents; it also stores and manages those documents. Web search engines are the most visible IR applications. Overview An information retrieval process begins when a user enters a query into the sys ...
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Customer Journey
Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral responses of a customer during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. Different dimensions of customer experience include senses, emotions, feelings, perceptions, cognitive evaluations, involvement, memories, as well as spiritual components, and behavioral intentions. The pre-consumption anticipation experience can be described as the amount of pleasure or displeasure received from savoring future events, while the remembered experience is related to a recollection of memories about previous events and experiences of a product or service. Definitions According to Forrester Research (via ''Fast Company)'', the foundational elements of a remarkable customer experience consist of six key disciplines, beginning with strategy, customer understanding, design, measurement, governance and culture. A company's ...
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Smart Device
A smart device is an electronic device, generally connected to other devices or networks via different wireless protocols (such as Bluetooth, Zigbee, near-field communication, Wi-Fi, NearLink, Li-Fi, or 5G) that can operate to some extent interactively and autonomously. Several notable types of smart devices are smartphones, smart speakers, smart cars, smart cards, smart thermostats, smart doorbells, smart locks, smart refrigerators, phablets and tablets, smartwatches, smart bands, smart keychains, smart glasses, smart TV, and many others. The term can also refer to a device that exhibits some properties of ubiquitous computing, including—although not necessarily—machine learning. Smart devices can be designed to support a variety of form factors, a range of properties pertaining to ubiquitous computing and to be used in three main system environments: physical world, human-centered environments, and distributed computing environments. Smart homes indicate the pres ...
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