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Automatic Number Announcement Circuit
An automatic number announcement circuit (ANAC) is a component of a central office of a telephone company that provides a service to installation and service technicians to determine the telephone number of a telephone line. The facility has a telephone number that may be called to listen to an automatic announcement that includes the caller's telephone number. The ANAC facility is useful primarily during the installation of landline telephones to quickly identify one of multiple wire pairs in a bundle or at a termination point. Operation By connecting a test telephone set, a technician calls the local telephone number of the automatic number announcement service. This call is connected to equipment at the central office that uses automatic equipment to announce the telephone number of the line calling in. The main purpose of this system is to allow telephone company technicians to identify the telephone line they are connected to. Automatic number announcement systems are base ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telephone Company
A telecommunications company is a kind of electronic communications service provider, more precisely a telecommunications service provider (TSP), that provides telecommunications services such as telephony and data communications access. Many traditional solely telephone companies now function as internet service providers (ISPs), and the distinction between a telephone company and ISP has tended to disappear completely over time, as the current trend for supplier convergence in the industry develops. Additionally, with advances in technology development, other traditional separate industries such as cable television, Voice-over IP (VoIP), and satellite providers offer similar competing features as the telephone companies to both residential and businesses leading to further evolution of corporate identity have taken shape. Due to the nature of capital expenditure involved in the past, most telecommunications companies were government owned agencies or privately-owned mono ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Loop Around
A loop line or loop around is a telephone company test circuit. The circuit has two associated phone numbers. When one side of the loop is called (side A), the caller receives a test tone of approximately 1000 Hz ( milliwatt test). When the second number (side B) is called, it produces dead silence, but the party on side A hears the milliwatt test tone drop, and is connected to the person on side B. The purpose of the loop around test is to allow circuit testing to a distant central office without needing a person at the far end. The technician can send a tone down either line and measure the response tone on the second line to determine the path loss parameters. When a line is connected to side A, multiple telephone lines, within limits, may connect to side B and thus be connected into a conference with the person on side A. The function of the tone on side A was to alert those already connected, when somebody called the B side and connected. Teenagers discovered that the t ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Ringback Number
A ringback number is a telephone number for a telephone line that automatically calls the line that the call was placed from, after the caller has hung up. The typical use of this facility is by telephone company technicians for testing a new installation or for trouble-shooting. Operation Ringback testing is an acceptance testing procedure conducted by telephone installers to verify the quality of customer premises wiring to prevent network damage from faulty equipment or installation. The test consists of calling a ''reverting calling'' telephone number (''ringback number'') or a vertical service code with a standard telephone. Upon answering the call, the exchange plays a unique signal tone as a signal for the installer to hangup the telephone. The exchange then places a reverting call to the originating line, causing the telephone to ring. When answered, the exchange plays a verification tone. The verification tone is issued so that telephone subscribers cannot easily use the ri ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Plant Test Number
In telecommunications, a plant test number is a telephone number reserved for use by telephone installers or other workers to test an individual telephone line. Test numbers are typically unlisted. The North American Numbering Plan (NANP) reserves the exchange (''central office'') prefixes ''958'' and ''959'' for plant testing.''Telcordia Notes on the Network'', Telcordia Technologies, Special Report SR-2275 Issue 4 (October 2000), Section 8.2.5, p.8-8 Central office code 958 is intended for communications between switching centers. Central office code 959 with three or four additional digits is dedicated for access to office test lines in local exchange carrier (LEC) and interoffice carrier (IC) central offices. The specifications define several test features for line conditions, such as quiet line and busy line, and test tones transmitted to callers. The tests available for plant testing include * Automatic number announcement circuit, a machine which announces the caller's numbe ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Service
Customer service is the assistance and advice provided by a company to those who buy or use its products or services, either in person or remotely. Customer service is often practiced in a way that reflects the strategies and values of a firm, and levels vary according to the industry. Good quality customer service is usually measured through customer retention. Successful customer service interactions are dependent on employees "who can adjust themselves to the personality of the customer". Customer service for some firms is part of the firm's intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. It is expected that AI-based chatbots will significantly impact customer service and call centre roles and will increase productivity substantially. Many organisations have already adopted AI chatbots to improve their customer service experience.Krishnan, ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Screen Pop
Screen pop is a call centre term that refers to the feature of a computer telephony integration (CTI) which automatically displays customer information via a window or dialog box on an agent's computer upon answering a customer's call. For ''inbound'' calls, the data displayed typically contains call information such as: * Caller ID (CID) * Automatic number identification (ANI) * Dialed Number Identification Service (DNIS) * Information entered from an Interactive voice response (IVR) system. * Extended information derived from one of the above. For example, the CTI system looking up in a database an order the caller just entered in an IVR, and displaying that order's information to the agent. For ''outbound'' calls, the data displayed typically contains information that was sent to the outbound dialer as part of the customer call record. See also * Computer telephony integration Computer-telephony integration, also called computer–telephone integration or CTI, is a ge ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Call Center
A call centre (English in the Commonwealth of Nations, Commonwealth spelling) or call center (American English, American spelling; American and British English spelling differences#-re, -er, see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information inquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre is a further extension of call centres telephony based capabilities, administers centralised handling of individual communications, including Letter (message), letters, faxes, live support software, social media, instant message, and email ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Toll-free Number
A toll-free telephone number or freephone number is a telephone number that is billed for all arriving calls. For the calling party, a call to a toll-free number is free of charge, unless air-charges apply for mobile telephone service. A toll-free number is identified by a dialing prefix similar to an area code. The specific service access varies by country. History The features of toll-free services have evolved as telephone networks have evolved from electro-mechanical call switching to computerized stored program controlled networks. Originally, before the automatic system was developed, a call billed to the called party had to be placed through a telephone company operator as a collect call, often long-distance. The operator had to secure acceptance of the charges at the destination number, or even transfer that decision to a long-distance operator, before manually completing the call. Some large businesses and government offices received large numbers of collect calls, ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Automatic Number Identification
Automatic number identification (ANI) is a feature of a telecommunications network for automatically determining the origination telephone number on toll calls for billing purposes. Automatic number identification was originally created by the American Telephone and Telegraph Company (AT&T) for long distance service in the Bell System, eliminating the need for telephone operators to manually record calls. Modern ANI has two components: information digits, which identify the class of service, and the calling party billing telephone number. The term is also used to describe the functions of two-way radio selective calling that identify the transmitting user. ANI is distinct from newer caller ID services, such as call display, which are solely for informing a subscriber. Toll-free telephone numbers Modern toll-free telephone numbers, which generate itemized billing of all calls received instead of relying on the special fixed-rate trunks of the Bell System's original Inward W ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
MCI Inc
MCI, Inc. (formerly WorldCom and MCI WorldCom) was a telecommunications company. For a time, it was the second-largest long-distance telephone company in the United States, after AT&T. WorldCom grew largely by acquiring other telecommunications companies, including MCI Communications in 1998, and filed for bankruptcy in 2002 after an accounting scandal, in which several executives, including CEO Bernard Ebbers, were convicted of a scheme to inflate the company's assets. In January 2006, the company, by then renamed MCI, was acquired by Verizon Communications and was later integrated into Verizon Business. WorldCom was originally headquartered in Clinton, Mississippi, before moving to Ashburn, Virginia, when it changed its name to MCI. History Foundation In 1983, in a coffee shop in Hattiesburg, Mississippi, Bernard Ebbers and three other investors formed Long Distance Discount Services, Inc. based in Jackson, Mississippi, and in 1985, Ebbers was named chief executi ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Vertical Service Code
A vertical service code (VSC) is a sequence of digits and the signals star () and pound/hash () dialed on a telephone keypad or rotary dial to access certain telephone service features. Some vertical service codes require dialing of a telephone number after the code sequence. On a touch tone telephone, the codes are usually initiated with the star key, resulting in the commonly used name ''star codes''. On rotary dial telephones, the star is replaced by dialing ''11''. In North American telephony, VSCs were developed by the American Telephone and Telegraph Company (AT&T) as Custom Local Area Signaling Services (CLASS or LASS) codes in the 1960s and 70s. Their use became ubiquitous throughout the 1990s and eventually became a recognized standard. As ''CLASS'' was an AT&T trademark, the term ''vertical service code'' was adopted by the North American Numbering Plan Administration. The use of ''vertical'' is a somewhat dated reference to older switching methods and the fact that t ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Rogers Communications
Rogers Communications Inc. is a Canadian communications and media company operating primarily in the fields of wireless communications, cable television, telephony and Internet, with significant additional telecommunications and mass media assets. Rogers has its headquarters in Toronto, Ontario. The company traces its origins to 1914, when Edward S. Rogers Sr. founded Rogers Vacuum Tube Company to sell battery-less radios, although this present enterprise dates to 1960, when Ted Rogers and a partner acquired the CHFI-FM radio station; they then became part-owners of a group that established the CFTO television station. The chief competitor to Rogers is Bell Canada, which has a similarly extensive portfolio of radio and television media assets, as well as wireless, television distribution, and telephone services, particularly in Eastern and Central Canada. The two companies are often seen as having a duopoly on communications services in their regions, and both companies own ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
