Sword Ciboodle was a Scottish company specializing in Customer Relationship Management (CRM) software solutions. It had regional offices in North America, South Africa and Asia Pacific.
["Independent Sword Ciboodle Software Review"]
''CRMsearch.com''. Retrieved 4 February 2012.
Overview
The company, originally known as Graham Technology plc, was co-founded in 1986 by Dr. Iain M. Graham.
["Sword Ciboodle Ltd: Company Overview"](_blank)
''Bloomberg Businessweek''. Retrieved 3 February 2012. It was headquartered in Inchinnan, Scotland, near Glasgow Airport. Sword Ciboodle offered modular Customer relationship management, CRM software primarily for contact centers, with a focus on integrating multiple social channels.
History
Sword Ciboodle was previously known as Graham Technology plc,
[ co-founded in 1986 by Dr. Iain M. Graham.][
On 31 March 2008, Sword Group announced it was acquiring Graham Technology and their Ciboodle product. The company thus became Sword Ciboodle.][
On 9 July 2012, Sword Group agreed to sell Ciboodle to Kana Software, KANA Software.
In 2014, KANA Software was purchased by Verint Systems.
]
Solutions
Sword Ciboodle is modular CRM software for contact centers.[Klie, Leonard]
"The 2011 CRM Service Awards: Rising Stars"
''CRM magazine''. March 2011. Volume 13. No. 3. p. 33. Retrieved 4 February 2012.[Greenberg, Paul]
"CRM Watchlist 2012 - The Winners List"
''ZDNet''. 10 January 2012. Retrieved 5 February 2012. The products work across multiple social channels.
The Ciboodle platform consists of:
* Ciboodle One is the Desktop metaphor, desktop which provides a single customer view, for example of all their products and contact history.
* Ciboodle Flow is the Workflow engine for business process automation.
* Ciboodle Live is the Self-service software.
* Ciboodle Crowd provides a social networking service to customers.
The Ciboodle platform was subsumed into other KANA products following the acquisition by Verint.
Competitors
Competitors included:[
* PeopleSoft
* Pegasystems (who bought Chordiant in March 2010)
* Oracle Corporation, Oracle (who bought RightNow Technologies in October 2011)
* SAP AG, SAP
]
References
Further reading
* Rankine, Kate
"Saturday Profile: No bull from a reluctant millionaire"
''The Telegraph (UK)''. 16 September 2000. Retrieved 3 February 2012.
Customer relationship management software
Customer relationship management software companies
Software companies of Scotland