Public transport in Auckland

Public transport in Auckland, the largest metropolitan area of New Zealand, consists of three modes: bus, train and ferry. Services are coordinated by Auckland Transport (AT) under the AT and AT Metro brands. Britomart Station, known officially as Waitematā, is the city's main transport hub.

Until the 1950s, Auckland was well served by public transport and had high levels of ridership. However, the dismantling of an extensive tram system in the 1950s, the decision by Stan Goosman to not electrify Auckland's rail network, and a focus of transport investment into a motorway system led to the collapse in both mode share and total trips. By the 1990s, Auckland had experienced one of the sharpest declines in public transport patronage in the world, with only 33 trips per capita per year.

Since 2000, a greater focus has been placed on improving Auckland's public transport system through a series of projects and service improvements. Improvements include Britomart Station, the Northern Busway, the upgrade and electrification of the rail network and the introduction of integrated ticketing across all modes through the AT HOP card. Through the 2010s, procurement reform led to a major region-wide effort to redesign all bus routes, which significantly improved access to frequent service. These efforts have led to sustained growth in patronage, particularly on the rail network. Between June 2005 and November 2017 total patronage increased from 51.3 million boardings per annum to 90.9 million.

Auckland's rapid population growth means that improving the city's public transport system is a priority for Auckland Council and the New Zealand Government. Major improvements planned or underway include the City Rail Link and construction of the Eastern Busway between Panmure and Botany.

History

19th and 20th century

Horse-drawn trams operated in Auckland from 1884. The Auckland Electric Tram Company's system was officially opened on 17 November 1902. The Electric Tram Company started as a private company before being acquired by Auckland City Council.

Th
tram network
enabled and shaped much of Auckland's growth throughout the early 20th century. Auckland's public transport system was very well utilised, with usage peaking at over 120 million boardings during the Second World War, when Auckland's population was less than 500,000.
Following dissatisfaction from suburban boroughs and town districts with how the tramway was being managed by the Auckland City Council a Royal Commission inquiry was held. The inquiry led to the creation of the Auckland Transport Board in 1928, which managed the tramway system in the greater Auckland urban area. The Auckland Transport Board expanded the system from 1930 to 1932 with services extending to Meadowbank, Point Chevalier, Dominion Road, Three Kings, and Avondale.

Despite issues in the governance and service quality issues public transport was profitable from the institution of the Auckland Transport Board to 1956.

Auckland's extensive tram network was removed in the 1950s, with the last line closing in late 1956.''A Wheel on Each Corner'', The History of the IPENZ Transportation Group 1956–2006 – Douglass, Malcolm; IPENZ Transportation Group, 2006, Page 12 Although a series of ambitious rail schemes were proposed between the 1940s and 1970s, the focus of transport improvements in Auckland shifted to developing an extensive motorway system. Passionate advocacy from long-time Mayor of Auckland City Council Dove-Myer Robinson for a "rapid rail" scheme was ultimately unsuccessful.History of Auckland City – Chapter 4
(from the Auckland City Council website. Retrieved 7 June 2008.)

Removal of the tram system, little investment in Auckland's rail network and growing car ownership in the second half of the 20th century led to a collapse in ridership across all modes of public transport. From a 1954 average level of 290 public transport trips per person per year (a share of 58% of all motorised trips), patronage decreased rapidly.Auckland's Transport Challenges
(from the Draft 2009/10-2011/12 Auckland Regional Land Transport Programme, Page 8), ARTA, March 2009. Retrieved 10 April 2009. 1950s patronage levels were only reached again in the 2010s, despite Auckland's population growing four-fold over the same time period.

These decisions also shaped Auckland's growth patterns in the late 20th century, with the city becoming a relatively low-density dispersed urban area with a population highly dependent on private vehicles for their travel needs. By the late 1990s ongoing population growth and high levels of car use were leading to the recognition that traffic congestion was one of Auckland's biggest problems.

21st century

As concerns over urban sprawl and traffic congestion grew in the 1990s and early 2000s, public transport returned to the spotlight, with growing agreement of the "need for a substantial shift to public transport". Growing recognition that Auckland could no longer "build its way out of congestion" through more roads alone led to the first major improvements to Auckland's public transport system in half a century:
* Britomart Station, officially known as Waitematā, was opened in 2003, the first major upgrade of Auckland's rail network since World War II. This project allowed trains to reach into the heart of Auckland's city centre and acted as a catalyst for the regeneration of this part of downtown Auckland.
* The Northern Busway was opened in 2008, providing Auckland's North Shore with rapid transit that enabled bus riders to avoid congestion on the Northern Motorway.Busway FAQ
on North Shore City Council website. Retrieved 11 January 2008
* A core upgrade of Auckland's rail network between 2006 and 2011, known a
Project DART
which included double-tracking of the Western Line, the reopening of the Onehunga Branch line to Onehunga, a rail spur to Manukau City and a series of station upgrades.
* Electrification of the Auckland rail network and the purchase of new electric trains from Spanish manufacturer CAF. Electric train services commenced in 2014. All remaining diesel services, last used on a shuttle service, were phased out in 2022.
* A complete redesign of the region's bus networks between 2012 and 2019 which significantly expanded "frequent" service and reduced duplication.
* Implementation of an integrated ticketing and multi-modal fares system, through the AT HOP card and contactless payments.
* Electric AT buses and depots began replacing diesel in 2020. In March 2024 there were 138 zero-emission buses, including one double-decker.

Despite these improvements, the lack of investment in Auckland's public transport system throughout the latter part of the 20th century means the city still has much lower levels of ridership than other major cities in Canada and Australia. Auckland's ongoing strong population growth and constrained geography means that Auckland's transport plans now have a strong focus on further improving the quality and attractiveness of public transport. In 2018 the government and Auckland Council released the Auckland Transport Alignment Project (ATAP), valued at NZ$28 billion over 10 years. ($4.6 billion more than previously planned), of which $9.1 billion was for additional public transport projects, including: the completion of the City Rail Link; the construction of the Eastern Busway, the Northern Busway extension to Albany; the extension of the railway electrification to Pukekohe; and a third main line between Westfield and Wiri or Wiri and Papakura, to allow freight trains to bypass stationary passenger trains; further new electric trains and the construction of a new light rail line, the City Centre–Māngere Line.

In late January 2022, the New Zealand Government approved a NZ$14.6 billion project to establish a partially tunneled light rail network between Auckland Airport and the Wynyard Quarter in the Auckland CBD. The newly-elected coalition government cancelled the project in January 2024.

Buses

AT services

Buses provide for around 70% of public transport trips in Auckland. Most routes are classified as either "frequent", "connector" or "local", with distinguishing features being minimum baseline standards for frequencies and operating hours. Bus services classed as frequent generally run from around 6am to midnight and are required to operate at least every 15 minutes from 7am to 7pm.

A limited number of buses linking Auckland's suburbs and city centre after midnight on Friday and Saturday nights only, with Northern Express services on the Northern Busway on the North Shore running half-hourly until 3:00 a.m.
Services are contracted by Auckland Transport (AT) and operated by a number of private companies, including:
*Bayes Coachlines
* Go Bus
* Howick & Eastern Buses
*NZ Bus
*Pavlovich Transport Solutions
*Ritchies Transport
* Tranzurban Auckland ( Tranzit Group) – contracted operator of NX2 services on the Northern Busway
*Waiheke Bus Company (by Fullers, 5 routes)
AT began rebranding bus services to AT Metro in 2014–2015 to create a single identity for all bus services, with some exceptions like the Link buses which retained their red, green and orange colours. In 2023, AT began decommissioning the AT Metro brand, replacing it with the refreshed AT brand identity. The livery colours are being retained.
There are five Link services; all accept fare payment by AT HOP card or bank card and all run from early morning to late evening, 7 days of the week.
*CityLink – red electric buses; Wynyard Quarter – Queen Street – Karangahape Road
*InnerLink – green buses – both way loop; Britomart (Waitematā) – Parnell – Newmarket – Karangahape Road – Ponsonby Road – Victoria Park – Britomart Waitematā.
*OuterLink – amber buses; Newmarket – Parnell – Wellesley Street – Herne Bay – Westmere – Mount Albert – St Lukes.
*TāmakiLink – blue electric buses; Britomart (Waitematā) – Spark Arena – Kelly Tarlton's Sea Life Aquarium – Mission Bay – Kohimarama Beach – St Heliers Bay – Glen Innes.
*AirportLink – orange electric buses; Manukau – Puhinui – Auckland Airport

Airport services

The AirportLink bus provides a connection to Puhinui Station where Southern Line or Eastern Line services connect from Britomart Station, officially known as Waitematā, in downtown Auckland. It also serves Manukau Station to provide connections to the east. Bus 38 connects the Airport to Māngere and Onehunga.

Night services

There are a total of 15 routes as part of the Night Bus and Northern Express bus services which operate on Friday and Saturday nights between the hours of 00:00 and 03:30. Most routes depart the city centre on an hourly basis although the Northern Express bus route NX1 is more frequent. The night bus services were paused during COVID but returned on 2 December 2021 when AT's Group Manager Metro Services Stacey van der Putten noted that AT was "bringing back a wide range of our 'Night Buses' services this weekend to help support our city's hospitality sector and to make it easier for town-goers and hospitality workers alike to get home safely and affordably in the early hours."

Busiest routes

The following table shows the 20 busiest bus routes in Auckland by boardings in 2024.

Non-AT services

There are two bus services running within Auckland that fall under the definition of "exempt" services in the Land Transport Management Act. Exempt services are commercially-run public transport services that do not receive funding or subsidies from government organizations such as AT.

Mahu City Express has run a commuter bus from Snells Beach to Parnell since October 2015. It runs twice a day, Monday to Friday, taking about an hour for the from Warkworth to Victoria Park, with stops at Smales Farm Station and Akoranga Station. Since 1 March 2021 the first electric luxury coach in the country has been on the route. It uses a 40-seat Yutong TCe12, bought with the aid of a $352,500 EECA grant.

The SkyDrive bus provides a direct bus connection between Auckland Airport and Auckland CBD. Previously, SkyBus provided direct bus services, however the service ceased due to the Covid-19 pandemic.

Both services are classified as "non-integral" exempt services, meaning that AT would not otherwise fund a service to fulfill their function if they were not being run commercially (unlike the Waiheke Ferry which is an integral exempt service).

Bus priority facilities

Auckland has a growing number of bus lanes, some of which operate at peak times only and others 24 hours a day. These lanes are for buses and two-wheeled vehicles only and are intended to reduce congestion and shorten travel times. All are sign-posted and marked on the road surface.

The Central Connector bus lane project improved links between Newmarket and the inner city, while bus lanes are also planned on Remuera Road and St Johns Road to connect the city with the Eastern Bays suburbs.

The Northern Busway provides complete separation for buses from general traffic between Akoranga Station (near Takapuna) and Albany Station. In the near future, a new station will be built between Albany and Constellation Station called Rosedale Station. It will serve the nearby Industrial Area. In the long-term plans remain to extend the busway to Hibiscus Coast Station, and Orewa.

The Eastern Busway (AMETI) is currently being constructed to connect Botany and Panmure with a separated busway along Ti Rakau Drive, onto Pakuranga Road and Lagoon Drive. Pre-construction began in late 2018, with the removal of houses along Pakuranga Road due to be complete by April 2019. Stage one connecting Panmure and Pakuranga opened in 2021, with continued construction of the busway from Pakuranga to Botany being completed by 2027. A new Botany station is due to be completed by this time.

Other planned busways include the Northwestern Busway between Westgate and the city centre (possibly to be built as light-rail instead of a busway) and a bus connection between Auckland Airport and Botany. There are currently small sections of bus lanes on SH16 between Westgate and Newton Rd as an interim "short-term" improvement before the Northwestern Busway is built.

Long-distance services

Long-distance bus operator InterCity links Auckland with all the main centres in the North Island, also operating the budget-orientated SKIP Bus services. Skip buses were suspended from 25 March 2020. Until 18 August 1996 InterCity services operated from Auckland railway station. Since then they have run from SkyCity. SkyCity wants the bus station to move and it has been criticised for diesel fumes and poor toilets. However, InterCity rejected a move to Manukau and, in 2020, plans to move back to the old railway station were dropped.

Trains

Urban services

Auckland's urban train services are operated under the AT brand by Auckland One Rail. Trains and stations are owned by Auckland Transport, while tracks and other rail infrastructure are owned by KiwiRail.

Since the opening of Britomart Station, significant improvements have been made to urban rail services. These include:
* Sunday services were reintroduced in October 2005 for the first time in over 40 years, together with a general 25% service frequency increase.
* Project DART upgraded the core rail network between 2006 and 2012, including double-tracking the Western Line, completed in 2010, constructing the Manukau Branch line from Wiri to Manukau City Centre, completed in 2012, rebuilding and reconfiguring Newmarket railway station, completed in 2010, and reopening the disused Onehunga Branch line for passengers in September 2010.
* Electrification of the rail network from Swanson Station on the Western Line and Pukekohe Station on the Southern Line and the purchase of 57 electric trains. The first passenger services operated in April 2014.
* Otahuhu Station was extensively rebuilt to connect with a new bus interchange being built alongside. In October 2016, the interchange was opened to coincide with the launching of a new bus network timetable in South Auckland, Pukekohe and Waiuku.
* The new Manukau Bus Station (next to Manukau Station) was officially opened in April 2018 and bus services from the new facility began, serving South and East Auckland.
* A bus and rail interchange at Puhinui Station connecting Auckland Airport to and from Manukau Bus Station, that began its construction of the first stage in October 2019 and completed in early 2021. The new interchange opened on 26 July 2021.

These improvements have led to rapid growth in rail ridership, from a low of 1 million annual boardings in 1994 to over 20 million in 2017. Increasing train frequencies to meet further growth is not possible because of the "dead end" at Britomart Station which means all trains entering and exiting the station need to use the same two tracks. In 2016 construction started on the City Rail Link project, a tunnel between Britomart Station and Maungawhau Station designed to address these constraints, provide greater route flexibility across the entire network, and create a more direct route for Western Line services. converting the system from a commuter rail network to an S-Train network, providing metro-like frequencies during peak.

Services

There are four commuter rail lines:

Rolling stock

Long-distance services

Auckland has two long-distance passenger train services. The first is the Northern Explorer to Wellington, operated by KiwiRail Scenic Journeys, which runs southbound on Mondays, Thursdays and Saturdays and northbound Tuesdays, Fridays and Sundays. The service is mainly tourist-oriented.

The second is the Te Huia regional service, which runs one morning and one afternoon service each way between Hamilton and Auckland via The Base and Huntly. This service was extended from its initial northern termini of Papakura Station to Puhinui Station and The Strand Station in January 2022.

The Te Huia commuter train introduced in 2020 is diesel-hauled.

In January 2020, the government announced funding for electrification of the railway line from Papakura to Pukekohe, three new railway stations between Pukakohe and Hamilton, and a third main line and improvements to the Wiri – Quay Park corridor.

Work began on the '' Third Main Line'' in August 2020, constructon of the new stations at Drury Central, Drury West and Paerātā started in January 2025, and trains returned to Pukakohe station in February 2025 on completion of the line's electrification.

In 2022, AT announced 23 new electric commuter trains would be added to its fleet, taking it to 95 in total.

Avondale-Southdown Line

In September 2023 KiwiRail unveiled plans for the Avondale-Southdown Line, a line between Avondale in west Auckland and the Southdown Freight Terminal, to allow freight trains to avoid Newmarket and reduce delays for both freight and passenger trains. The idea of this rail link has been discussed since the 1950s and KiwiRail own most of the land in the designated railway corridor where the line is planned. The project was included in the Fast-track Approvals Act 2024. no funding was allocated to progress the project.

Network map

Ferries

History

The first official ferry started in 1854, the first steam ferry in 1860, the first scheduled ferry in 1865, Auckland & North Shore Steam Ferry Co in 1869, Devonport Steam Ferry Company in 1885, a vehicle ferry in 1911 and North Shore Ferries in 1959.

In 1981 George and Douglas Hudson bought North Shore Ferries and Waiheke Shipping Co. In 1984 they founded Gulf Ferries, and their first catamaran, the $3m Quickcat, cut the Waiheke ferry time from 75 minutes to 40, with Fullers putting Kea on the Devonport route from 1988. Fullers Corporation was mainly operating cruises and, in 1987, when they introduced Supercat III, they were refused a licence to compete on Waiheke commuter trips. The Hudsons bought Fullers from its 1988 receivership and formed Fullers Group Ltd in 1994 and Stagecoach took a majority holding in 1998. In 2009, Souter Holdings purchased Fullers Group and also 360 Discovery Cruises.

In 2022, Auckland Transport (AT) purchased four diesel ferries that were in dire need of repair from Fullers, and is upgrading them to reduce their emissions. There are plans to commission five new electric and hybrid-electric ferries, with the first two expected to arrive in 2024.

Services

Around 7 million ferry trips per year were made in Auckland in prior to COVID-19. Yearly patronage decreased to 3 million in 2021, due to the ongoing impact of COVID-19 on public transport.

Most ferry routes start from Downtown Auckland and have no intermediate stops. The ferry operators are:
* Fullers360
* SeaLink
* Belaire (West Harbour and Rakino Island)
* Explore (Tiritiri Matangi Island, Bayswater and Birkenhead / Northcote Point)

Terminals

The Auckland Ferry Terminal is in downtown Auckland on Quay Street, between Princes Wharf and the container port, directly opposite Britomart Station.
* North Shore terminals: Devonport, Bayswater, Northcote Point, Birkenhead, Beach Haven, Gulf Harbour
* East Auckland terminals: Half Moon Bay, Pine Harbour
* Waitematā Harbour's western terminals: West Harbour, Hobsonville

Ferries also connect the city with islands of the Hauraki Gulf. Regular sailings serve Waiheke Island, with less frequent services to Great Barrier Island, Rangitoto Island, Motutapu Island and other inner-gulf islands, primarily for tourism.

There are no ferry services on the west coast of Auckland, although there were some historical services from Onehunga. None are planned, as the city's waterfront orientation is much stronger towards the (eastern) Waitematā Harbour than to the (western) Manukau Harbour.

Ticketing and fares

An integrated ticketing / smartcard system, known as the AT HOP card, was developed for Auckland by Thales, similar to systems like the Octopus card in Hong Kong.

The first stage of integrated ticketing came online in time for the Rugby World Cup 2011, with construction works for the 'tag on' / 'tag off' infrastructure having begun in January 2011. The 'HOP Card' was publicised with a $1 million publicity campaign that started in early 2011.

The AT HOP card system went live in October 2012 for trains, November 2012 for ferries and between June 2013 and March 2014 for buses.

In 2016, Auckland Transport simplified fares by changing to a system based on 13 fare zones. The fare is no longer based on the distance travelled (number of stages), but on the number of zones passed through, so that a journey in a zone that involves multiple rides or even a mode mix (bus or train) will be charged only one fare. Ferries are not included in the simplified fares system and are charged per ride.

A national ticketing system (branded as Motu Move) has been proposed by Waka Kotahi which will "improve public transport for New Zealanders through a standardised approach to paying for public transport which will provide a common customer experience no matter where you are in the country." Auckland is set to receive the system by 2026.

In 2023, AT announced bus, train and ferry passengers would be able to 'tag on/off' with contactless payments (debit/ credit cards, Apple Pay and Google Pay) in addition to AT HOP cards by June 2024. This was implemented in November 2024.

By 2028, AT HOP cards will have been fully replaced by Motu Move prepaid cards and contactless payments.

Public advocacy

A number of groups advocate for improving public transport in Auckland. Some groups operate prominent blogs, participate in public discussions on social media and prepare plans advocating for particular improvements. These groups include:
* Greater Auckland
* Generation Zero
* Campaign for Better Transport
* Public Transport Users Association

See also

* List of Auckland railway stations
* Public transport in New Zealand
* Rail transport in New Zealand
* Transport in Auckland
* Trolleybuses in Auckland
* Light rail in Auckland

References

External links

Auckland Transport
(website of the region's local government transport body)

Auckland Metro rail
KiwiRail projects page


* [https://kura.aucklandlibraries.govt.nz/digital/collection/photos/search/searchterm/downtown%20bus!municipal%20transport!1940-1979/field/all!all!date/mode/exact!exact!exact/conn/or!and!and Photos of Downtown Municipal Transport Centre (now Waitematā) in 1940s to 1970s]

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Public transport in Auckland
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