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Supportworks
Supportworks is an issue tracking system designed for use in help desk and information technology (IT) environments. Two branches of the software are developed concurrently, Supportworks ITSM, a certified ITIL compatible IT service management (ITSM) solution, and Supportworks Helpdesk Professional. Design Issue (computers), Issues tracked in Supportworks are known as "calls." Calls are classified using a hierarchical model known as "problem profiles." This model enables a drill down method to classify calls with each level increasing specificity of the classification. Supportworks groups Application analyst, analysts into "support groups." Calls may be assigned to a support group, or to a specific analyst. A call's state at any given time is denoted by one of several different "condition codes," each is expressed visually by a different color. Black indicates a pending state (that work is in progress on the call) or that the call is "closed" (required work is completed). Blue d ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Comparison Of Issue Tracking Systems
Notable issue tracking systems, including bug tracking systems, help desk and Service Desk (ITSM), service desk issue tracking systems, as well as IT asset management, asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems. General System names listed with a light purple background are no longer in active development. Features Input interfaces Notification interfaces Revision control system integration Authentication methods Containers See also * Comparison of help desk issue tracking software * List of personal information managers * Comparison of project management software * Networked Help Desk * OSS through Java Notes References External links {{DEFAULTSORT:Comparison Of Issue Tracking Systems Bug and issue tracking software, * Software comparisons, Issue tracking systems ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Comparison Of Help Desk Issue Tracking Software
This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management. {, class="sortable wikitable" style="width: auto; text-align: center" ! System ! Creator ! License ! Implementation language(s) ! Back end ! Launch Date , - , Faveo Helpdesk , Ladybird Web Solution , Proprietary , PHP , MySQL , 2015 , - , GLPI , INDEPNET , GPL , PHP , MySQL , 2003 , - , HEAT , FrontRange Solutions , Proprietary , .NET , Microsoft SQL Server, Oracle , 1990 , - , Jira Service Management , Atlassian , Proprietary, Free for non-commercial use; hosted & on-premises , Java , MySQL, PostgreSQL, Oracle, Microsoft SQL Server , 2003 , - , OTRS , OTRS , Proprietary , Perl , MySQL, PostgreSQL, Oracle, Microsoft SQL Server , 2001 , - osTicket, osTicket , GPL , PHP , MySQL , 2003 , - , Znuny , Znuny GmbH , GPL-3.0 , Perl , MySQL, PostgreSQL, Oracle, Microsoft ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Visual C++
Microsoft Visual C++ (MSVC) is a compiler for the C, C++, C++/CLI and C++/CX programming languages by Microsoft. MSVC is proprietary software; it was originally a standalone product but later became a part of Visual Studio and made available in both trialware and freeware forms. It features tools for developing and debugging C++ code, especially code written for the Windows API, DirectX and .NET. Many applications require redistributable Visual C++ runtime library packages to function correctly. These packages are frequently installed separately from the applications they support, enabling multiple applications to use the package with only a single installation. These Visual C++ redistributable and runtime packages are mostly installed for standard libraries that many applications use. [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
En Masse
Many words in the English vocabulary are of French origin, most coming from the Anglo-Norman spoken by the upper classes in England for several hundred years after the Norman Conquest, before the language settled into what became Modern English. English words of French origin, such as ''art'', ''competition'', ''force'', ''money'', and ''table'' are pronounced according to English rules of phonology, rather than French, and English speakers commonly use them without any awareness of their French origin. This article covers French words and phrases that have entered the English lexicon without ever losing their character as Gallicisms: they remain unmistakably "French" to an English speaker. They are most common in written English, where they retain French diacritic A diacritic (also diacritical mark, diacritical point, diacritical sign, or accent) is a glyph added to a letter or to a basic glyph. The term derives from the Ancient Greek (, "distinguishing"), from (, ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Inventory Control System
Inventory control or stock control is the process of managing stock held within a warehouse, store or other storage location, including auditing actions concerned with "checking a shop's stock". These processes ensure that the right amount of supply is available within a business. However, a more focused definition takes into account the more science-based, methodical practice of not only verifying a business's inventory but also maximising the amount of profit from the least amount of inventory investment without affecting customer satisfaction. Other facets of inventory control include forecasting future demand, supply chain management, production control, financial flexibility, purchasing data, loss prevention and turnover, and customer satisfaction. An extension of inventory control is the inventory control system. This may come in the form of a technological system and its programmed software used for managing various aspects of inventory problems, or it may refer to a methodo ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Escalation Plan
Escalation is the process of increasing or rising, derived from the concept of an escalator. Specific uses of the term include: * Cost escalation, an increase in the price of goods * Conflict escalation, an increase in the intensity of a conflict * Escalation hypothesis, a theory in evolutionary biology * Escalation of commitment, an aspect of game theory *Privilege escalation, a computer security process * Technological escalation, a technological version of an arms race Entertainment * ''Escalation'' (1968 Italian film), a 1968 Italian film * ''Escalation'' (1968 animated film), a 1968 anti-Vietnam War animated cartoon, directed by Ward Kimball * Escalation Studios, an American video game developer See also *De-escalation De-escalation refers to the methods and actions taken to decrease the severity of a conflict, whether of physical, verbal or another nature. It is the opposite of escalation. De-escalation may also refer to approaches in conflict resolution, b ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Web Browser
A web browser, often shortened to browser, is an application for accessing websites. When a user requests a web page from a particular website, the browser retrieves its files from a web server and then displays the page on the user's screen. Browsers can also display content stored locally on the user's device. Browsers are used on a range of devices, including desktops, laptops, tablets, smartphones, smartwatches and consoles. As of 2024, the most used browsers worldwide are Google Chrome (~66% market share), Safari (~16%), Edge (~6%), Firefox (~3%), Samsung Internet (~2%), and Opera (~2%). As of 2023, an estimated 5.4 billion people had used a browser. Function The purpose of a web browser is to fetch content and display it on the user's device. This process begins when the user inputs a Uniform Resource Locator (URL), such as ''https://en.wikipedia.org/'', into the browser's address bar. Virtually all URLs on the Web start with either ''http:'' or ''h ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Web Portal
A web portal is a specially designed website that brings information from diverse sources, like emails, online forums and search engines, together in a uniform way. Usually, each information source gets its dedicated area on the page for displaying information (a portlet); often, the user can configure which ones to display. Variants of portals include mashups and intranet dashboards for executives and managers. The extent to which content is displayed in a "uniform way" may depend on the intended user and the intended purpose, as well as the diversity of the content. Very often design emphasis is on a certain "metaphor" for configuring and customizing the presentation of the content (e.g., a dashboard or map) and the chosen implementation framework or code libraries. In addition, the role of the user in an organization may determine which content can be added to the portal or deleted from the portal configuration. A portal may use a search engine's application programming inter ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Form (programming)
In component-based programming (Visual Basic, .NET WinForms, Gambas, Delphi, Lazarus etc.), a form is a representation of a GUI window. A form contains components and controls, typically including "OK" and "Cancel" buttons; these objects provide a high-level abstraction of standard or custom widgets which are typically much easier to manipulate than the GUI's underlying API. At design time, visual controls (buttons, text boxes, and the like) and non-visual components (timers, database connections, layout aids, and so on) are placed on the form. These controls and components are positioned and sized interactively, and their properties and event handlers are set with a special editor typically laid out as a grid. At runtime, automatically generated code creates instances of these controls and components, and sets their properties. Historically, forms were often implemented as screens on a block-oriented terminal connected to a mainframe computer. HTML forms are conceptually v ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Form (web)
A webform, web form or HTML form on a web page allows a user to enter data that is sent to a server for processing. Forms can resemble paper or database forms because web users fill out the forms using checkboxes, radio buttons, or text fields. For example, forms can be used to enter shipping or credit card data to order a product, or can be used to retrieve search results from a search engine. Description Forms are enclosed in the HTML <form> element. This HTML element specifies the communication endpoint the data entered into the form should be submitted to, and the method of submitting the data, GET or POST. Elements Forms can be made up of standard graphical user interface elements: * <text> — a simple text box that allows input of a single line of text. * <email> - a type of <text> that requires a partially validated email address * <number> - a type of <text> that requires a number * <password> — similar to <tex ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Microsoft Excel
Microsoft Excel is a spreadsheet editor developed by Microsoft for Microsoft Windows, Windows, macOS, Android (operating system), Android, iOS and iPadOS. It features calculation or computation capabilities, graphing tools, pivot tables, and a macro (computer science), macro programming language called Visual Basic for Applications (VBA). Excel forms part of the Microsoft 365 and Microsoft Office suites of software and has been developed since 1985. Features Basic operation Microsoft Excel has the basic features of all spreadsheets, using a grid of ''cells'' arranged in numbered ''rows'' and letter-named ''columns'' to organize data manipulations like arithmetic operations. It has a battery of supplied functions to answer statistical, engineering, and financial needs. In addition, it can display data as line graphs, histograms and charts, and with a very limited three-dimensional graphical display. It allows sectioning of data to view its dependencies on various factors ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Comma-separated Values
Comma-separated values (CSV) is a text file format that uses commas to separate values, and newlines to separate records. A CSV file stores Table (information), tabular data (numbers and text) in plain text, where each line of the file typically represents one data record (computer science), record. Each record consists of the same number of field (computer science), fields, and these are separated by commas in the CSV file. If the field delimiter itself may appear within a field, fields can be surrounded with quotation marks. The CSV file format is one type of Delimiter-separated values, delimiter-separated file format. Delimiters frequently used include the comma, tab-separated values, tab, space, and semicolon. Delimiter-separated files are often given a ".csv" filename extension, extension even when the field separator is not a comma. Many applications or libraries that consume or produce CSV files have options to specify an alternative delimiter. The lack of adherence to the ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
