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GOOG-411
GOOG-411 (or Google Voice Local Search) was a telephone service launched by Google in 2007, that provided a speech-recognition-based business directory search, and placed a call to the resulting number in the United States or Canada. The service was accessible via a toll-free telephone number. It was an alternative to 4-1-1, an often-expensive service provided by local and long-distance phone companies, and was therefore commonly known as Google 411. This service was discontinued on November 12, 2010. History GOOG-411 had been assisting people with obtaining phone numbers since 2007. On November 12, 2010, GOOG-411 shut down its service. While Google did not provide an official reason for the shut down, many believe that Google had simply gathered enough voice samples for its research purposes. Google also operated a similar service from SMS number 466453 which has also been discontinued. Operations Users who called the toll-free telephone numbers 800-466-4411 or 877-466-44 ...
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Speech Recognition
Speech recognition is an interdisciplinary subfield of computer science and computational linguistics that develops methodologies and technologies that enable the recognition and translation of spoken language into text by computers with the main benefit of searchability. It is also known as automatic speech recognition (ASR), computer speech recognition or speech to text (STT). It incorporates knowledge and research in the computer science, linguistics and computer engineering fields. The reverse process is speech synthesis. Some speech recognition systems require "training" (also called "enrollment") where an individual speaker reads text or isolated vocabulary into the system. The system analyzes the person's specific voice and uses it to fine-tune the recognition of that person's speech, resulting in increased accuracy. Systems that do not use training are called "speaker-independent" systems. Systems that use training are called "speaker dependent". Speech recognitio ...
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1-800-FREE-411
1-800-FREE-411 is an American service offering advertising-supported directory assistance, operated by Marchex. Service Callers dial 1-800 (888 or 866)-FREE411 73-3411from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call. Callers always hear an ad at the beginning of the call, and then another after they have made their request. Callers then identify the city and state for the desired information, and can then search either by name or by business type. Free directory assistance is also available from an application for the iPhone and Android mobile phones, and from their website. The service, provided entirely by computer and with no human operators, uses a voice-recognition database to recognize names or places spoken by the user. Corporate overview The original parent corporation, Jingle Networks, was formed in 2005, and received its initial funding from First Round Capital of ...
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4-1-1
4-1-1 is a telephone number for local directory assistance in Canada and the United States. Until the early 1980s, 4-1-1 and the related 1-1-3 number were free to call in most states. In the United States, the service is common known as “information” although it official name is “directory assistance”. As a result, 4-1-1 is commonly used in Canada and the United States as a slang word for "information". In the 1982 song "Jump to It" by American singer Aretha Franklin, for example, the lyric is "We have a lot of fun, don't we, girl, dishin' out The dirt on everybody and givin' each other the 411". History The 4-1-1 number has been used since at least 1930 in New York City, San Francisco, and other large cities where panel and crossbar switching equipment installed by the Bell System was prevalent. However, in smaller Bell System cities as well as almost all areas served by GTE and other companies where step-by-step equipment was the norm such as Los Angeles, 1-1-3 was u ...
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Search Engine Technology
A search engine is an information retrieval software program that discovers, crawls, transforms and stores information for retrieval and presentation in response to user queries. A search engine normally consists of four components, that are search interface, crawler (also known as a spider or bot), indexer, and database. The crawler traverses a document collection, deconstructs document text, and assigns surrogates for storage in the search engine index. Online search engines store images, link data and metadata for the document as well. History of Search Technology The Memex The concept of hypertext and a memory extension originates from an article that was published in The Atlantic Monthly in July 1945 written by Vannevar Bush, titled As We May Think. Within this article Vannevar urged scientists to work together to help build a body of knowledge for all mankind. He then proposed the idea of a virtually limitless, fast, reliable, extensible, associative memory storage and ...
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Short Message Service
Short Message/Messaging Service, commonly abbreviated as SMS, is a text messaging service component of most telephone, Internet and mobile device systems. It uses standardized communication protocols that let mobile devices exchange short text messages. An intermediary service can facilitate a text-to-voice conversion to be sent to landlines. SMS technology originated from radio telegraphy in radio memo pagers that used standardized phone protocols. These were defined in 1986 as part of the Global System for Mobile Communications ( GSM) series of standards.GSM Doc 28/85 "Services and Facilities to be provided in the GSM System" rev2, June 1985 The first SMS message was sent on 3 December 1992, when Neil Papworth, a test engineer for Sema Group, sent "Merry Christmas" to the Orbitel 901 phone of colleague Richard Jarvis. SMS rolled out commercially on many cellular networks that decade and became hugely popular worldwide as a method of text communication. By the end of 2010 ...
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Bing Mobile
Bing for mobile (formerly ''Live Search Mobile'') is a search tool for handheld mobile devices from Microsoft as part of their Bing search engine. It is designed for mobile device displays. Bing Mobile is built into Windows Mobile and Windows Phone as proprietary software, accessed via the Search key on Windows Phone 7 and Windows Phone 8 devices. It is also available on Windows Phone 8.1 (and integrated with Microsoft Cortana where available), and can be downloaded for other platforms, including and Android. Windows Phone With the launch of Windows Phone, the new operating system included the Bing Hub, a centralised hub for contextual web searches and Bing Maps for navigation built-in which gained some additional features such as showing users real-time traffic updates, street-view photos, 3D graphics, and directions. To make Windows Phone hardware more uniform Microsoft requires all Windows Phones feature a dedicated "Search button" that opens up Bing Mobile. With Windows Ph ...
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800-The-Info
800-The-Info (or 1-800-843-4636) was a toll-free directory assistance (DA) and information service provided in the United States by Verizon. 800-The-Info was subsidized by businesses that purchase advertising space on the service. Callers did not pay for the service, but had to listen to ads. The service offered local business listings including numbers and addresses. How it worked Like other advertising supported services, callers use a toll-free number to reach an automated system. They then can ask for a particular business, or ask for business recommendations by a location in a city. This type of category search is different from typical 411 requests that focus on asking for specific listings. At the outset, the system plays an advertisement and there can be other ads later on in the call. The system can also provide details to the caller's wireless phone via text message. The free-DA market Verizon’s service competed with many new entrants providing similar services. ...
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Phoneme
In phonology and linguistics, a phoneme () is a unit of sound that can distinguish one word from another in a particular language. For example, in most dialects of English, with the notable exception of the West Midlands and the north-west of England, the sound patterns (''sin'') and (''sing'') are two separate words that are distinguished by the substitution of one phoneme, , for another phoneme, . Two words like this that differ in meaning through the contrast of a single phoneme form a '' minimal pair''. If, in another language, any two sequences differing only by pronunciation of the final sounds or are perceived as being the same in meaning, then these two sounds are interpreted as phonetic variants of a single phoneme in that language. Phonemes that are established by the use of minimal pairs, such as ''tap'' vs ''tab'' or ''pat'' vs ''bat'', are written between slashes: , . To show pronunciation, linguists use square brackets: (indicating an aspirated ''p'' i ...
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9-1-1
, usually written 911, is an emergency telephone number for the United States, Canada, Mexico, Panama, Palau, Argentina, Philippines, Jordan, as well as the North American Numbering Plan (NANP), one of eight N11 codes. Like other emergency numbers around the world, this number is intended for use in emergency circumstances only. Using it for any other purpose (such as making false or prank calls) is a crime in most jurisdictions. In over 98% of locations in Argentina, Panama, Belize, Anguilla, Costa Rica, Ecuador, Jordan, Ethiopia, Liberia, Saudi Arabia, Philippines, Uruguay, United States, Palau, Mexico, Tonga and Canada, dialing "9-1-1" from any telephone will link the caller to an emergency dispatch office—called a Public Safety Answering Point (PSAP) by the telecommunications industry—which can send emergency responders to the caller's location in an emergency. In approximately 96 percent of the United States, the enhanced 9-1-1 system automatically pairs caller ...
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Emergency Call
Most public switched telephone networks have a single emergency telephone number (sometimes known as the universal emergency telephone number or the emergency services number) that allows a caller to contact local emergency services for assistance. The emergency number differs from country to country; it is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services; these often differ only by the last digit. In many countries, dialing either 1-1-2 (used in Europe and parts of Asia) or 9-1-1 (used in the Americas) will connect callers to emergency services. For individual countries, see the list of emergency telephone numbers. Configuration and operation The emergency telephone number is a special case in the country's telephone number plan. In the past, calls to the emergency telephone number were often routed over special dedicated circuits. Though with ...
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Call Recording Software
Mp3/3gpp/wavCall recording software records telephone conversations over PSTN or VoIP in a digital audio file format. Call recording is distinct from call logging and tracking, which record details about the call but not the conversation; however, software may include both recording and logging functionality. Considerations Call recording is becoming increasingly important, with technology changing and working habits becoming more mobile. Addressing mobile recording is now the subject of many financial regulators' recommendations. It is also increasingly important to business continuity planning, especially for pandemic planning. The actual recording takes place on a recording system with software for the management of calls and security of recordings. Most call recording software applications rely on an analogue signal via either a call recording adapter or a telephony board. Digital lines cannot be recorded unless the call recording system can capture and decode the proprietary ...
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Automatic Number Identification
Automatic number identification (ANI) is a feature of a telecommunications network for automatically determining the origination telephone number on toll calls for billing purposes. Automatic number identification was originally created by the American Telephone and Telegraph Company (AT&T) for long distance service in the Bell System, eliminating the need for telephone operators to manually record calls. Modern ANI has two components: information digits, which identify the class of service, and the calling party billing telephone number. The term is also used to describe the functions of two-way radio selective calling that identify the transmitting user. ANI is distinct from newer caller ID services, such as call display, which are solely for informing a subscriber. Toll-free telephone numbers Modern toll-free telephone numbers, which generate itemized billing of all calls received instead of relying on the special fixed-rate trunks of the Bell System's original Inward WA ...
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