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Delivery Solutions
Delivery Solutions is an American-based software company that provides Software as a Service (SaaS) options to enterprise merchants, such as last-mile delivery, same-day delivery, curbside pickup, and Buy Online Pickup In-Store (BOPIS). In May 2022, Delivery Solutions was acquired by United Parcel Service and became a subsidiary. It partners with Walmart, Sephora, Abercrombie & Fitch, ShopRite, and Total Wine & More, operating in North America, the U.K., Australia, and Europe. History Delivery Solutions was founded in 2018 by Arshaad Mirza and Manil Uppal, who had previously started Lash Delivery, an alcohol delivery service. They saw an opportunity to create a platform that brought together different delivery fleets to help retailers improve their last-mile deliveries. In 2019, Delivery Solutions launched its same-day delivery system and worked with Total Wine & More. In 2020, the company added more features, including curbside pickup, BOPIS, order tracking, reverse lo ...
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Software As A Service
Software as a service (SaaS ) is a cloud computing service model where the provider offers use of application software to a client and manages all needed physical and software resources. SaaS is usually accessed via a web application. Unlike other software delivery models, it separates "the possession and ownership of software from its use". SaaS use began around 2000, and by 2023 was the main form of software application deployment. Unlike most self-hosted software products, only one version of the software exists and only one operating system and configuration is supported. SaaS products typically run on rented infrastructure as a service (IaaS) or platform as a service (PaaS) systems including hardware and sometimes operating systems and middleware, to accommodate rapid increases in usage while providing instant and continuous availability to customers. SaaS customers have the abstraction of limitless computing resources, while economy of scale drives down the cost. Sa ...
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Sephora
Sephora is a French multinational retailer of personal care and beauty products, offering nearly 340 brands alongside its own private label, the Sephora Collection. Its product range includes cosmetics, skincare, fragrance, nail color, beauty tools, body products, and hair care items. The company was founded in Limoges, France in 1969 and is currently based in Neuilly-sur-Seine, France. Since 1996, Sephora has been owned by the luxury goods, luxury conglomerate LVMH. History Sephora was first launched in Paris in August 1970. It is named after the biblical figure Zipporah (French: '':fr:Séphora, Séphora''), wife of Moses. In 1993, Dominique Mandonnaud acquired Sephora and merged it with his own perfume chain under the Sephora brand. Mandonnaud is credited with designing and executing Sephora's "assisted self-service" sales experience, which distinguished itself from standard retail models for cosmetics by encouraging its primarily female customer base to test products in ...
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Supply Chain Management
In commerce, supply chain management (SCM) deals with a system of procurement (purchasing raw materials/components), operations management, logistics and marketing channels, through which raw materials can be developed into finished products and delivered to their end customers. A more narrow definition of supply chain management is the "design, planning, execution, control, and monitoring of supply chain activities with the objective of creating net value, building a competitive infrastructure, leveraging worldwide logistics, synchronising supply with demand and measuring performance globally". This can include the movement and storage of raw materials, work-in-process inventory, finished goods, and end to end order fulfilment from the point of origin to the point of consumption. Interconnected, interrelated or interlinked networks, channels and node businesses combine in the provision of products and services required by end customers in a supply chain. SCM is the br ...
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Customer Experience
Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral responses of a customer during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. Different dimensions of customer experience include senses, emotions, feelings, perceptions, cognitive evaluations, involvement, memories, as well as spiritual components, and behavioral intentions. The pre-consumption anticipation experience can be described as the amount of pleasure or displeasure received from savoring future events, while the remembered experience is related to a recollection of memories about previous events and experiences of a product or service. Definitions According to Forrester Research (via ''Fast Company)'', the foundational elements of a remarkable customer experience consist of six key disciplines, beginning with strategy, customer understanding, design, measurement, governance and culture. A com ...
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Business Insider
''Business Insider'' (stylized in all caps: BUSINESS INSIDER; known from 2021 to 2023 as INSIDER) is a New York City–based multinational financial and business news website founded in 2007. Since 2015, a majority stake in ''Business Insider''s parent company Insider Inc. has been owned by the international publishing house Axel Springer. It operates several international editions, including one in the United Kingdom. ''Insider'' publishes original reporting and aggregates material from other outlets. it maintained a liberal policy on the use of anonymous sources. It has also published native advertising and granted sponsors editorial control of its content. The outlet has been nominated for several awards, but has also been criticized for using factually incorrect clickbait headlines to attract viewership. In 2015, Axel Springer SE acquired 88 percent of the stake in Insider Inc. for $343 million (€306 million), implying a total valuation of $442 million. From ...
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Reverse Logistics
Reverse logistics encompasses all operations related to the upstream movement of products and materials. It is "''the process of moving goods from their typical final destination for the purpose of capturing value, or proper disposal. Remanufacturing and refurbishing activities also may be included in the definition of reverse logistics''". Environmental concerns and the development of green supply chain management practices have increased the relevance of reverse logistics. Academic and professional interest in reverse logistics has grown considerably in recent decades. The first use of the term "reverse logistics" in a publication was by James R. Stock in a white paper titled ''Reverse Logistics'', published by the Council of Logistics Management in 1992. The concept was further refined in subsequent publications by Stock (1998) in another Council of Logistics Management book, titled ''Development and Implementation of Reverse Logistics Programs'', and by Rogers and Tibben-Le ...
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Total Wine & More
Total Wine & More is an American alcohol retailer founded and led by brothers David and Robert Trone. The company was named Retailer of the Year by ''Market Watch'' in 2006, ''Beverage Dynamics'' in 2008, and ''Wine Enthusiast Magazine'' in 2004 and 2014. The company is headquartered in North Bethesda, Maryland. History In 1984, Trone family members opened a store called Beer and Soda Warehouse. In 1985 they opened a store in the Pittsburgh area known as Beer and Pop Warehouse and later Beer World, though legal difficulties in Pennsylvania led them to leave the state. In 1991 brothers David and Robert Trone founded Liquor World as a small, independent store in Claymont, Delaware, which was followed with a second store in Milltown, Delaware. Liquor World grew steadily through the 1990s, expanding down the east coast. The Trones acquired D.C.-area chain Total Beverage in 1998, adopting and modifying that company's moniker for their business. Total Wine entered Florida in 2005, a ...
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ShopRite
ShopRite is an American retailers' cooperative of supermarkets with stores in six states: Connecticut, Delaware, Maryland, New Jersey, New York (state), New York and Pennsylvania. Based in Keasbey, New Jersey, ShopRite consists of 50 individually owned and operated affiliates with over 300 stores, all under its corporate and distribution arm, Wakefern Food Corporation. Wakefern itself owns and operates 28 of the locations through subsidiary ShopRite Supermarkets. Several Wakefern members own and operate single ShopRite stores, while most own multiple locations. The average Wakefern member operates six stores. The Saker family owns and operates the most ShopRite stores in the cooperative (40) throughout Monmouth, Ocean, and Mercer counties in New Jersey. ShopRite has been the largest food retailer in New Jersey for close to 70 years and is also number one in the entire New York metropolitan area. Since 2011, ShopRite is also the largest retailer of food in Delaware Valley, Grea ...
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