Intelligent device management is a technology used for
enterprise software
Enterprise software, also known as enterprise application software (EAS), is computer software used to satisfy the needs of an organization rather than its individual users. Enterprise software is an integral part of a computer-based information ...
applications that allow equipment manufacturers to monitor and manage remote equipment, systems and products via the
Internet
The Internet (or internet) is the Global network, global system of interconnected computer networks that uses the Internet protocol suite (TCP/IP) to communicate between networks and devices. It is a internetworking, network of networks ...
. Another term for intelligent device management is remote device management (RDM) while strategic service management describes the service.
IDM extends IT service management to on-site devices and can support standard service processes, such as
Incident
The Incident Command System (ICS) is a standardized approach to the command, control, and coordination of emergency response providing a common hierarchy within which responders from multiple agencies can be effective.
ICS was initially develope ...
,
Problem
Problem solving is the process of achieving a goal by overcoming obstacles, a frequent part of most activities. Problems in need of solutions range from simple personal tasks (e.g. how to turn on an appliance) to complex issues in business an ...
,
Change
Change, Changed or Changing may refer to the below. Other forms are listed at
Alteration
* Impermanence, a difference in a state of affairs at different points in time
* Menopause, also referred to as "the change", the permanent cessation of t ...
, Configuration Management as defined by
ITIL
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus ...
.
This technology is commonly used by ATM, security and
self-service kiosk
An interactive kiosk is a computer terminal featuring specialized hardware and software that provides access to information and applications for communication, commerce, entertainment, or education.
By 2010, the largest bill pay kiosk network ...
companies.
See also
*
Machine to machine
Machine to machine (M2M) is direct communication between devices using any communications channel, including wired communication, wired and wireless.
Machine to machine communication can include industrial instrumentation, enabling a sensor or met ...
*
Control system
A control system manages, commands, directs, or regulates the behavior of other devices or systems using control loops. It can range from a single home heating controller using a thermostat controlling a domestic boiler to large industrial ...
*
HVAC control system
HVAC (Heating, Ventilation and Air Conditioning) equipment needs a control system to regulate the operation of a heating and/or air conditioning system. Usually a sensing device is used to compare the actual state (e.g. temperature) with a target s ...
*
Control engineering
Control engineering, also known as control systems engineering and, in some European countries, automation engineering, is an engineering discipline that deals with control systems, applying control theory to design equipment and systems with d ...
*
Lighting control system
A lighting control system is intelligent network-based lighting control that incorporates communication between various system inputs and outputs related to lighting control with the use of one or more central computing devices. Lighting control ...
*
Intelligent building
Building automation (BAS), also known as building management system (BMS) or building energy management system (BEMS), is the automatic centralized control of a building's HVAC (heating, ventilation and air conditioning), electrical, lighting, ...
*
Self-service kiosk
An interactive kiosk is a computer terminal featuring specialized hardware and software that provides access to information and applications for communication, commerce, entertainment, or education.
By 2010, the largest bill pay kiosk network ...
*
Canon device management software
External links
Machine 2 Enterprise- Blog on Building Management Systems
Business software
Information technology management
{{software-type-stub