Yellow Pages Group (YPG) (Groupe Pages Jaunes in French) is a Canadian

directory Directory may refer to: * Directory (computing), or folder, a file system structure in which to store computer files * Directory (OpenVMS command) * Directory service, a software application for organizing information about a computer network' ...

publisher. YPG published its first directory in 1908. YPG is the incumbent directory publisher in

Québec Quebec ( ; )According to the Canadian government, ''Québec'' (with the acute accent) is the official name in Canadian French and ''Quebec'' (without the accent) is the province's official name in Canadian English is one of the thirteen p ...

Ontario Ontario ( ; ) is one of the thirteen provinces and territories of Canada.Ontario is located in the geographic eastern half of Canada, but it has historically and politically been considered to be part of Central Canada. Located in Central C ...

Manitoba , image_map = Manitoba in Canada 2.svg , map_alt = Map showing Manitoba's location in the centre of Southern Canada , Label_map = yes , coordinates = , capital = Win ...

Alberta Alberta ( ) is one of the thirteen provinces and territories of Canada. It is part of Western Canada and is one of the three prairie provinces. Alberta is bordered by British Columbia to the west, Saskatchewan to the east, the Northwest Ter ...

British Columbia British Columbia (commonly abbreviated as BC) is the westernmost Provinces and territories of Canada, province of Canada, situated between the Pacific Ocean and the Rocky Mountains. It has a diverse geography, with rugged landscapes that include ...

, the

Territories A territory is an area of land, sea, or space, particularly belonging or connected to a country, person, or animal. In international politics, a territory is usually either the total area from which a state may extract power resources or a ...

and Atlantic Canada. YPG publishes four regional community directories in

Saskatchewan Saskatchewan ( ; ) is a province in western Canada, bordered on the west by Alberta, on the north by the Northwest Territories, on the east by Manitoba, to the northeast by Nunavut, and on the south by the U.S. states of Montana and North ...

. Yellow Pages group was a division of

Bell Canada Bell Canada (commonly referred to as Bell) is a Canadian telecommunications company headquartered at 1 Carrefour Alexander-Graham-Bell in the borough of Verdun in Montreal, Quebec, Canada. It is an ILEC (incumbent local exchange carrier) in t ...

until 1971 before they had become incorporated as Tele-direct Inc. In 1999 the company changed the name for Bell Actimedia Inc to reflect a closer alliance with the Bell family. Yellow Pages Group was on

CBC Radio Canada CBC Radio is the English-language radio operations of the Canadian Broadcasting Corporation. The CBC operates a number of radio networks serving different audiences and programming niches, all of which (regardless of language) are outlined below ...

and was being reported for having entrepreneurs who were upset. They have faced a pattern of complaints from consumers including that sales representatives do not clearly outline the services they’re offering, poor communication around cancellation of their contracts and that they pursue aggressive tactics such as collections notices and lawsuits on their former customers when they refuse to pay. A class action lawsuit against Yellow Pages Group, brought by Calex Legal Inc. involving thousands of small businesses has been certified to proceed in Quebec. Yellow Pages Group is well known for the distribution of many phone books and the Canada 411 website. In 2002, Kohlberg Kravis Roberts & Co. (KKR) and Ontario Teachers' Merchant Bank acquired control of Yellow Pages Group, with Bell Canada retaining 10% ownership. In August 2003, the company had its IPO which raised over $1billion, and established YPG as an Income Fund on the Toronto Stock Exchange (YLO.UN). For the year 2009, Yellow Pages Group was chosen as one of Canada's Top 100 Employers, Montreal's Top Employers and ''Financial Posts 2009 "Ten Best Companies to Work For".

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External links

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YellowPages.caBBB Rating
{{Authority control Publishing companies of Canada Yellow pages Companies listed on the Toronto Stock Exchange

See also

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External links