Westquay
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Westquay (formerly WestQuay) is a shopping centre in
Southampton Southampton is a port City status in the United Kingdom, city and unitary authority in Hampshire, England. It is located approximately southwest of London, west of Portsmouth, and southeast of Salisbury. Southampton had a population of 253, ...
, England. It has an area of of
retail Retail is the sale of goods and services to consumers, in contrast to wholesaling, which is the sale to business or institutional customers. A retailer purchases goods in large quantities from manufacturers, directly or through a wholes ...
and leisure space and contains around 130 shops, including major retailers such as
John Lewis John Robert Lewis (February 21, 1940 – July 17, 2020) was an American civil rights activist and politician who served in the United States House of Representatives for from 1987 until his death in 2020. He participated in the 1960 Nashville ...
,
Marks & Spencer Marks and Spencer plc (commonly abbreviated to M&S and colloquially known as Marks & Sparks or simply Marks) is a major British multinational retailer based in London, England, that specialises in selling clothing, beauty products, home produc ...
, Zara, Schuh,
Waterstones Waterstones Booksellers Limited, trading as Waterstones (formerly Waterstone's), is a British bookselling, book retailer based in London, England, owned by the American investment group Elliott Investment Management. It operates 311 shops, ma ...
, Hollister Co. and
Apple An apple is a round, edible fruit produced by an apple tree (''Malus'' spp.). Fruit trees of the orchard or domestic apple (''Malus domestica''), the most widely grown in the genus, are agriculture, cultivated worldwide. The tree originated ...
. It is situated in the
city centre A city centre, also known as an urban core, is the Commerce, commercial, Culture, cultural and often the historical, Politics, political, and geographic heart of a city. The term "city centre" is primarily used in British English, and closely e ...
, close to the docks, with entrances on the main High Street (''Above Bar Street''), on Portland Terrace, through Waterstones and through John Lewis, and on Harbour Parade, through the new (2016-2017) Westquay South. There is a built-in
multi-storey car park A multistorey car park (Commonwealth English) or parking garage (American English), also called a multistorey, parking building, parking structure, parkade (Canadian), parking ramp, parking deck, or indoor parking, is a building designed fo ...
with an entrance into the centre along with a 3 tier car park beneath. Building work began in 1997 as the former Daily Echo building and
Pirelli Pirelli & C. S.p.A. is an Italian multinational tyre manufacturer based in the city of Milan, Italy. The company, which has been listed on the Borsa Italiana since 1922, is the 5th-largest tyre manufacturer, and is focused on the consumer pro ...
Cable Works were demolished to make way for the centre. Westquay North was opened on 28 September 2000. The building is heated using
geothermal energy Geothermal energy is thermal energy extracted from the crust (geology), crust. It combines energy from the formation of the planet and from radioactive decay. Geothermal energy has been exploited as a source of heat and/or electric power for m ...
via a
district heating District heating (also known as heat networks) is a system for distributing heat generated in a centralized location through a system of insulated pipes for residential and commercial heating requirements such as space heater, space heating and w ...
scheme, where a centralised plant uses heat from an
aquifer An aquifer is an underground layer of water-bearing material, consisting of permeability (Earth sciences), permeable or fractured rock, or of unconsolidated materials (gravel, sand, or silt). Aquifers vary greatly in their characteristics. The s ...
underground and then distributes it to the buildings in the city centre. Westquay, alongside the civic centre, are part of the Southampton District Energy Scheme. The John Lewis store replaced the local department store Tyrrell & Green, which met with mixed emotions from the local people. Marks & Spencer relocated from Above Bar Street to take the second anchor store. There have been a few major changes to Westquay North's shops since its opening.
Tower Records Tower Records is an international retail franchising, franchise and online music store that was formerly based in Sacramento, California, United States. From 1960 until 2006, Tower operated retail stores in the United States, which closed when ...
(which faced fierce competition from the
HMV HMV is an international music and entertainment retailer, founded in 1921. The brand is owned by Hilco Capital and operated by Sunrise Records, except in Japan, where it is owned and operated by Lawson. The inaugural shop was opened on Lo ...
store across the street) was replaced with a Nike store, which closed after just a few months. This unit is now Pret a Manger, a sandwich retailer.
Waitrose Waitrose Limited, trading as Waitrose & Partners, is a British supermarket chain, founded in 1904 as Waite, Rose & Taylor, later shortened to Waitrose. In 1937, it was acquired by the John Lewis Partnership, the UK's largest employee-owned b ...
moved to Portswood in 2006 and the old Waitrose space has now been replaced by New Look, which was originally located in a smaller store a floor above. The former New Look store is now
River Island River Island (stylised as RiverIsland and abbreviated as RI) is a London-based, multi-channel fashion brand, founded in 1948 by Bernard Lewis (entrepreneur), Bernard Lewis. The retailer has a presence in over 125 of worldwide markets, in stores ...
. In early 2019 River Island relocated to Above Bar Street and the Unit was divided into two with Lego taking one of the newly created units. Waitrose did return, however, to Westquay North in 2015 within the lower ground floor of the John Lewis store, branded as Little Waitrose. In mid-May 2009 the first Hollister store to be opened outside the extended London area opened in Westquay North: this is considered a major coup for Westquay as it reflects well on the strength of the retail offering available. During the 2020
COVID-19 pandemic The COVID-19 pandemic (also known as the coronavirus pandemic and COVID pandemic), caused by severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2), began with an disease outbreak, outbreak of COVID-19 in Wuhan, China, in December ...
Westquay was closed for the first time other than on Christmas Day and Easter Sunday. In November 2024, Hammerson took on full ownership of the centre.


Construction

Rebranded from WestQuay in January 2017, Westquay has been constructed on the former site of the Pirelli Cable Works and the 1960s Arundel Towers development (two office tower blocks above a multi-storey car park) and it measures approximately ¼ of a mile from one end of the site to the other. Demolition of the previous buildings began in September 1997 and Westquay opened on 28 September 2000. The development crosses over three major roads: The 20 metre support structure from the two-storey glazed retail link over Portland Terrace weighs 400 tonnes, and Western Esplanade, opened in 1900 to link the Royal Pier with
Southampton Central railway station Southampton Central (originally Southampton West and later known simply as Southampton) is a main line railway station serving the city of Southampton in Hampshire, southern England. It is on the South West Main Line and also serves the Wesse ...
, was cut in half by the centre. Harbour Parade is crossed by a footbridge to the adjacent multi-storey car park. It absorbs a 4½ metre change in ground level between east and west boundaries and the length of the mall from Above Bar to Harbour Parade is 400 m, and on top of the mall, The roof lights extend to around 350 m in length. There is a total of 32 lifts throughout the development. The steelwork took 20 weeks to design, order and manufacture, 13 tower cranes worked on the site. The tallest crane had a 66 m mast and a reach of 65 m. Southampton's nearby Geothermal Heat Station supplies heat and chilling facilities to the centre.


Westquay South

During the late-2000s,
Hammerson Hammerson PLC is a major British property development and investment company. The firm switched to real estate investment trust (REIT) status when they were introduced in the United Kingdom in January 2007. It is listed on the London Stock Excha ...
devised up plans for a £70 million extension entitled Watermark WestQuay. In December 2012, the model of the master plan was unveiled to the public, designed by London architects Acme Space and structural engineer, AKT II. On 11 April 2013, it was announced that Hammerson had submitted the planning application to
Southampton City Council Southampton City Council is the local authority of the city of Southampton in the ceremonial county of Hampshire, England. Southampton has had a council since medieval times, which has been reformed on numerous occasions. Since 1997 the council ...
, on which the council approved the outline planning application on 23 July 2013. On 14 April 2014, Hammerson submitted detailed designs for phase one of its Watermark WestQuay scheme to Southampton City Council. On 25 June 2014, the designs for phase one of the development were approved. With the new name of WestQuay Watermark, the building work for phase one began in January 2015, with the closing of the existing walkway and the demolition of the entrance ramp. The first phase comprises a landmark 10 screen cinema, owned by
Showcase Cinemas Showcase Cinemas is a movie theater chain owned and operated by National Amusements. It operates in the United States, Brazil (under the UCI Cinemas brand), the United Kingdom, and Argentina. Operations Showcase operates a total of 16 theate ...
as part of their Cinema De Lux brand, a bowling alley and arcade from Hollywood Bowl, and twenty-one restaurants ( Wahaca,
Zizzi Zizzi Restaurants Limited, trading as Zizzi, is a chain of Italian-inspired restaurants in the United Kingdom and Ireland. It is the sister restaurant of ASK Italian, both having been founded by Adam Kaye, Adam and Sam Kaye. In February 2015, Bri ...
, Byron Hamburgers, Five Guys,
Nando's Nando's (; ) is a South Africa, South African multinational fast casual restaurant chain that specialises in Portuguese flame-grilled, peri-peri style Chicken as food, chicken. Founded in Johannesburg in 1987, Nando's operates over 1,200 outl ...
, Bill's Restaurant, Cabana, Comso, Cau, Red Dog Saloon, All Bar One,
TGI Fridays TGI Fridays Franchisor, LLC, doing business as TGI Fridays, is an American casual dining List of restaurant chains, restaurant chain focusing primarily on American cuisine. The restaurant's name stands for "Thank God It's Friday". TGI Fridays op ...
, The Diner, Franco Manca, Thaikhun, The Real Greek, Casa Brasil, Kupp and L'Osteria as of December 2016) alongside a large public piazza. On 29 November 2016, it was announced that the first wave of restaurants (CAU, The Real Greek, Red Dog Saloon, Franco Manca, Thaikhun, Byron, Cabana, and COSMO) would be open on 8 December 2016. Several remaining restaurants, Hollywood Bowl and Showcase Cinema de Lux opened throughout December 2016 and early 2017. WestQuay Watermark was renamed Westquay South when the development first opened its first five restaurants (CAU, The Real Greek, Franco Manca, Thaikhun, and Byron) on 8 December 2016. Showcase Cinema de Lux, located on the 4th level of Westquay South opened on 10 February 2017.


Food Terrace Re-development (2012)

During summer 2012, the food terrace was re-developed. Completed by the Autumn of 2012, the updated food terrace had new restaurants, including:
Wagamama Wagamama Limited (stylised as ''wagamama)'' is a British restaurant chain. The brand is inspired by fast-paced, Japanese ramen bars and offers a celebration of Asian food. History Wagamama Limited was incorporated on 29 April 1991 as China Di ...
,
Café Rouge Café Rouge is a French-styled restaurant chain, with 8 sites across the United Kingdom, 5 of which are within Center Parcs resorts. Café Rouge is part of a bigger restaurant network owned by The Big Table. History Café Rouge was founded ...
, Pizza Express, Ed's Easy Diner and Tortilla Mexican Grill. The existing restaurants (
McDonald's McDonald's Corporation, doing business as McDonald's, is an American Multinational corporation, multinational fast food chain store, chain. As of 2024, it is the second largest by number of locations in the world, behind only the Chinese ch ...
,
KFC KFC Corporation, doing business as KFC (an abbreviation of Kentucky Fried Chicken), is an American fast food restaurant chain specializing in fried chicken and chicken sandwiches. Headquartered in Louisville, Kentucky, it is the world's se ...
,
Pizza Hut Pizza Hut, LLC is an American multinational pizza restaurant chain and international franchise founded in 1958 in Wichita, Kansas, by brothers Dan and Frank Carney. The chain, headquartered in Plano, Texas, operates 19,866 restaurants worldw ...
, Harry Ramsden's, and Toby's Carvery) were also refurbished. The outside terrace area became enclosed for all-weather access, with the seating updated to include a mixture of soft and hard furnishings; and inside, a glass bridge was installed, linking Café Rouge with Wagamama. The food terrace was rebranded as 'Dining at WestQuay', for a more casual dining option. As of March 2016, Café Rouge was replaced by the Handmade Burger Co and Toby's Carvery was converted into a Subway As of October 2020, the available choice on the Dining Level is McDonald's, Subway, Wagamama, Tortilla, Chopstix, Slim Chickens, Pizza Hut, Pizza Express, Ed's Easy Diner, Nando's and
YO! Sushi YO! Sushi (sometimes shortened to just YO!) is a chain of Kiosk, kiosks and conveyor belt sushi restaurants, principally in the United Kingdom, United Arab Emirates, Saudi Arabia, Bahrain, Kuwait and Australia. History YO! Sushi was fo ...
. The offering on the dining level is now complemented by the restaurants and eateries in Westquay South.


Gallery

File:Westquaysoton.jpg, Westquay, 2002 File:West-quay-inside.jpg, Westquay, 2005 File:West-quay-stairs.jpg, Westquay, 2005 File:West-quay-shopping.jpg, Westquay, 2007 File:Westquay South.JPG, Westquay South, January 2017 File:Westquay South (previously Watermark).jpg, Westquay South, 2018


References


External links

* {{Shopping centres in South East England Buildings and structures in Southampton Retail parks in the United Kingdom Shopping centres in Hampshire Shopping malls established in 2000 2000 establishments in England