Vivint Smart Home, Inc. is a

Provo, Utah Provo ( ) is a city in and the county seat of Utah County, Utah, United States. It is south of Salt Lake City along the Wasatch Front, and lies between the cities of Orem, Utah, Orem to the north and Springville, Utah, Springville to the south ...

-based manufacturer of

smart home ''SMart'' was a British CBBC television programme based on art, which began in 1994 and ended in 2009. The programme was recorded at BBC Television Centre in London. Previously it had been recorded in Studio A at Pebble Mill Studios in Birming ...

and

home security Home security includes both the Security alarm, security hardware placed on a property and individuals' Security of person, personal security practices. Security hardware includes doors, locks, alarm systems, lighting, motion detectors, and secu ...

products. Its product lines include cameras, locks, safety sensors,

thermostats A thermostat is a regulating device component which senses the temperature of a physical system and performs actions so that the system's temperature is maintained near a desired setpoint. Thermostats are used in any device or system tha ...

, and lighting, along with associated monitoring and installation services. The company is a subsidiary of

NRG Energy NRG Energy, Inc. is an American energy company, headquartered in Houston, Texas. It was formerly the wholesale arm of Northern States Power Company (NSP), which became Xcel Energy, but became independent in 2000. NRG Energy is involved in energ ...

, which acquired Vivint in 2022 for $2.8 billion. As of 2024, Vivint had over 2 million customers in the United States, and managed 27 million devices.

History

In 1999, Keith Nellesen and Todd Pedersen co-founded APX Alarm Security Solutions in

Lehi, Utah Lehi ( ) is a city in Utah County, Utah, United States. The population was 75,907 at the 2020 United States Census, 2020 census, up from 47,407 in 2010, and it is the center of population of Utah. The rapid growth in Lehi is due, in part, to t ...

. At the time, the company sold and installed security systems. APX Alarm Security Solutions rebranded as Vivint in February 2011. Vivint was acquired by

The Blackstone Group Blackstone Inc. is an American alternative investment management company based in New York City. It was founded in 1985 as a mergers and acquisitions firm by Peter G. Peterson, Peter Peterson and Stephen A. Schwarzman, Stephen Schwarzman, who h ...

in November 2012. The company launched

Vivint Solar Vivint Solar was an American provider of Photovoltaic system, photovoltaic solar energy generation systems, primarily for residential customers. The company was established in 2011 as an offshoot of home automation and security company Vivint and ...

, a solar energy company, in 2011. Vivint Solar went public in October 2014 and was later purchased by Sunrun. Vivint's former CEO Todd Pedersen appeared on the

CBS CBS Broadcasting Inc., commonly shortened to CBS (an abbreviation of its original name, Columbia Broadcasting System), is an American commercial broadcast television and radio network serving as the flagship property of the CBS Entertainme ...

television show '' Undercover Boss'' in February 2015. In January 2020, Vivint completed a merger with the

special-purpose acquisition company A special-purpose acquisition company (SPAC; ), also known as a blank check company or a blind-pool stock offering, is a shell corporation listed on a stock exchange with the purpose of acquiring (or merging with) a private company, thus taking ...

Mosaic Acquisition Corp. and became a publicly traded company on the

New York Stock Exchange The New York Stock Exchange (NYSE, nicknamed "The Big Board") is an American stock exchange in the Financial District, Manhattan, Financial District of Lower Manhattan in New York City. It is the List of stock exchanges, largest stock excha ...

. In December 2022, Houston-based

announced that it would acquire Vivint for $2.8 billion.

Products and services

Vivint offers home security products, including doorbell cameras, smart thermostats, indoor cameras, and integrations with lighting. In 2019, Vivint launched products for car security, and outdoor home security cameras. In 2017, Vivint announced a partnership with

Airbnb Airbnb, Inc. ( , an abbreviation of its original name, "Air Bed and Breakfast") is an American company operating an online marketplace for short-and-long-term homestays, experiences and services in various countries and regions. It acts as a ...

to allow hosts to integrate Airbnb accounts with Vivint products. In 2018, Vivint collaborated with

Google Google LLC (, ) is an American multinational corporation and technology company focusing on online advertising, search engine technology, cloud computing, computer software, quantum computing, e-commerce, consumer electronics, and artificial ...

to include two Google Home Mini devices in starter kits.

Philanthropy

In February 2014, the company donated $1 million to the

Utah Valley University Utah Valley University (UVU) is a public university in Orem, Utah, United States. UVU offers master's, bachelor's, associate degrees, and certificates. Previously called Utah Valley State College, the school attained university status in July ...

, along with a $1 million investment from Vivint's CEO, to establish a professional sales program and a Smart Lab for marketing research. In 2015, Vivint became the official safety sponsor for

Autism Speaks Autism Speaks Inc. is an American non-profit autism awareness organization and the largest autism research organization in the United States. It sponsors autism research and conducts awareness and outreach activities aimed at families, governm ...

. Between 2015 and 2023, Vivint acquired the

naming rights Naming rights are a financial transaction and form of advertising or memorialization where a corporation, person, or other entity purchases the right to name a facility, object, location, program, or event (most often sports venues), typical ...

to rename the

Utah Jazz The Utah Jazz are an American professional basketball team based in Salt Lake City. The Jazz compete in the National Basketball Association (NBA) as a member of the Northwest Division of the Western Conference. Since the 1991–92 season, the ...

's home arena to

Vivint Arena The Delta Center is an indoor venue in Salt Lake City. Opened in 1991, the arena is the home of the Utah Jazz of the National Basketball Association (NBA) and the Utah Mammoth of the National Hockey League (NHL). The arena has a seating capacit ...

, where in April 2018 Vivint added a new sensory room at the arena for children with

autism Autism, also known as autism spectrum disorder (ASD), is a neurodevelopmental disorder characterized by differences or difficulties in social communication and interaction, a preference for predictability and routine, sensory processing d ...

spectrum disorder. In 2023, under the Vivint Gives Back program the company's employees packed and delivered 40,000 meal kits in cooperation with the Granite Education Foundation for children.

Reception

The 2017 J.D. Power 2017 Home Security Satisfaction Study ranked Vivint as the "Highest in Home Security Customer Satisfaction" among home security brands. The 2020 Home Security Satisfaction Study ranked Vivint second, behind AT&T Digital Life. Prior to its acquisition by NRG, Vivint settled lawsuits with

Arkansas Arkansas ( ) is a landlocked state in the West South Central region of the Southern United States. It borders Missouri to the north, Tennessee and Mississippi to the east, Louisiana to the south, Texas to the southwest, and Oklahoma ...

Oregon Oregon ( , ) is a U.S. state, state in the Pacific Northwest region of the United States. It is a part of the Western U.S., with the Columbia River delineating much of Oregon's northern boundary with Washington (state), Washington, while t ...

Ohio Ohio ( ) is a U.S. state, state in the Midwestern United States, Midwestern region of the United States. It borders Lake Erie to the north, Pennsylvania to the east, West Virginia to the southeast, Kentucky to the southwest, Indiana to the ...

, and

Nebraska Nebraska ( ) is a landlocked U.S. state, state in the Midwestern United States, Midwestern region of the United States. It borders South Dakota to the north; Iowa to the east and Missouri to the southeast, both across the Missouri River; Ka ...

along with two class-action lawsuits for alleged violations of the

Telephone Consumer Protection Act of 1991 The Telephone Consumer Protection Act of 1991 (TCPA) was passed by the United States Congress in 1991 and signed into law by President George H. W. Bush as Public Law 102-243. It amended the Communications Act of 1934. The TCPA is codified as ...

. In 2018, ADT agreed to a $10 million settlement with Vivint after ADT claimed agents misled nearly 1,000 customers to sign up. In May 2021, Vivint was fined $20 million for violations of the

Fair Credit Reporting Act The Fair Credit Reporting Act (FCRA), 15 U.S.C. § 1681 ''et seq.'', is federal legislation enacted to promote the accuracy, fairness, and privacy of consumer information contained in the files of consumer reporting agencies. It was intended ...

under

Federal Trade Commission Act of 1914 The Federal Trade Commission Act of 1914 is a United States federal law which established the Federal Trade Commission. The Act was signed into law by US President Woodrow Wilson in 1914 and Trade regulation, outlaws unfair methods of Competitio ...

when sales representatives used the names and identities of people without their consent in the place of customers who failed credit checks. Vivint then sold the debt to collectors in violation of the FTC's

Red Flags Rule The Red Flags Rule was created by the Federal Trade Commission (FTC), along with other government agencies such as the National Credit Union Administration (NCUA), to help prevent identity theft Identity theft, identity piracy or identity inf ...

. In December 2021, CPI Security alleged that Vivint sales representatives used deceptive tactics to acquire CPI's customers, including claiming that Vivint acquired CPI. In March 2022, Vivint paid $400,000 in penalties and restitution after the

Arizona Attorney General The Arizona attorney general is the chief legal officer of the State of Arizona, in the United States. This state officer is the head of the Arizona Department of Law, more commonly known as the Arizona Attorney General's Office. The state attorn ...

alleged Vivint's sales representatives used deceptive marketing practices, including false representations of Vivint services, false claims that the customer's security company was being bought by Vivint, and non-consensual extensions of contracts.

Newsweek ''Newsweek'' is an American weekly news magazine based in New York City. Founded as a weekly print magazine in 1933, it was widely distributed during the 20th century and has had many notable editors-in-chief. It is currently co-owned by Dev P ...

recognized Vivint on the Most Loved Workplace list in 2022, America’s Best Customer Service list in 2024, and on the 2025 Excellence List. Forbes Home named Vivint the Best Home Security Company of 2022 and 2024 and Forbes named Vivint as the 2024 Best for Custom Smart Home Integration. CNET named Vivint on the 2022 CNET Awards list and 2024 Best professional security system, best build-as-you-go.

PC Magazine ''PC Magazine'' (shortened as ''PCMag'') is an American computer magazine published by Ziff Davis. A print edition was published from 1982 to January 2009. Publication of online editions started in late 1994 and continues . Overview ''PC Mag ...

named Vivint a 2022 Best Smart Home Security System and recognized Vivint in 2024 for The Best Smart Home Security Systems for 2024 and as one of the best security systems for professional home monitoring. Utah Business presented Vivint employees with a 2023 30 Women to Watch recognition, a 2023 HR Achievement award, a 2025 40 Under 40 award, and a 2025 Marketing and Communications Social Media Marketing award.

References

External links