UserVoice

UserVoice is a San Franciscobased Software-as-a-Service (SaaS) company that develops customer engagement tools.Ha, Anthony
UserVoice Aims Beyond User Feedback
''NYTimes''. May 5, 2011.Finley, Klint
3 Trends in Idea Management
''ReadWriteWeb''. September 1, 2010.Empson, Rip
Uservoice, Which Powers Customer Engagement Tools for Meebo, Hootsuite & More, Raises 1 Million
''TechCrunch''. November 18, 2011.

History

UserVoice began in 2006, when programmer Richard White decided to create a more efficient way to monitor feedback from software users. He created an online forum for users to provide ideas about a project he was designing.Atwood, Jeff
Podcast #30
''Stack Overflow''. November 19, 2008.Hopkins, Mark
UserVoice is My[Company]Idea
''Mashable''. August 5, 2008. White asked users to vote, instead of using programmers, a method inspired by Joel Spolsky, who advocated giving programmers a finite number of votes to prioritize software development.Kirkpatrick, Marshall
Why We Love UserVoice
''ReadWriteWeb''. December 5, 2008.http://www.joelonsoftware.com/articles/SetYourPriorities.html Set Your Priorities White, together with Lance Ivy and Marcus Nelson, launched UserVoice in February 2008. An early adopter was Stack Overflow, run by Spolsky. UserVoice had 13 employees and 4,000 clients, with 23 million users participating by 2011.EPISODE 5... Interview with UserVoice Co-founder, Scott Rutherford
''StartupMarketing.TV''. September 23, 2010.

Slack, Salesforce, Marketo, HubSpot, zendesk, Jira, Azure DevOps, Microsoft Dynamics, Zapier, Fivetran, Stitch and Amazon Redshift are among the adopters of UserVoice's platform.

Products

UserVoice Feedback collects and prioritizes suggestions from customers as they list ideas and vote on them.Aamoth, Doug
UserVoice Offers A Better Way To Take Customer Suggestions
''TechCrunch''. April 20, 2008.Catone, Josh
9 Web Apps for Gathering Customer Feedback
''Mashable''. March 6, 2011.Reisinger, Don
10 Ingenious Tools from Google Apps Marketplace
''eWeek''. March 12, 2010. This voting can occur through the SmartVote comparison testing feature. In addition to the original website-style product, iPhone and Facebook apps are availableKincaid, Jason
UserVoice Brings Its Customer Feedback Service to Facebook Pages
''TechCrunch''. December 13, 2010.Finley, Klint
API of the Week: UserVoice API
''ReadWriteWeb''. December 6, 2010. to allow developers to collect feedback for mobile apps.Vandor, Mollie
HOW TO: Get Your Feedback On Social Networks
''Mashable''. December 11, 2009.

UserVoice HelpDesk is a support tool for tracking and responding to customer issues. Customers can thank the support person who responds to their ticket by giving them "kudos."Finley, Klint
Can UserVoice Do What Fish! Can’t and Make Customer Service Fun
''ReadWriteWeb''. March 2, 2011.Prestepino, Peter
UserVoice is Full Service-Kudos
''WebsiteMagazine''. March 1, 2011. The system employs gamification techniques to motivate support teams to provide high quality service.Carlson, Lauren
Gamification: The Key to Preventing Support Agent Burnout
''Software Advice''. Help teams work within a system that displays each person's kudos in real-time. UserVoice HelpDesk also directs customers to relevant answers as they type questions.

See also

* Get Satisfaction
* Issue tracking system

References

External links

* {{Official, https://www.uservoice.com/

Software companies based in the San Francisco Bay Area
Software companies established in 2008
Automation software
Help desk software
2008 establishments in California