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The United Nations Relief and Works Agency for Palestine Refugees in the Near East (UNRWA, pronounced ) is a UN agency that supports the relief and
human development Human development may refer to: * Development of the human body ** This includes physical developments such as growth, and also development of the brain * Developmental psychology * Development theory * Human development (economics) * Human Develo ...
of
Palestinian refugees Palestinian refugees are citizens of Mandatory Palestine, and their descendants, who fled or were expelled from their country, village or house over the course of the 1948 Palestine war and during the 1967 Six-Day War. Most Palestinian refug ...
. UNRWA's mandate encompasses Palestinians who fled or were expelled during the
Nakba The Nakba () is the ethnic cleansing; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; of Palestinian Arabs through their violent displacement and dispossession of land, property, and belongings, along with the destruction of their s ...
, the
1948 Palestine War The 1948 Palestine war was fought in the territory of what had been, at the start of the war, British-ruled Mandatory Palestine. During the war, the British withdrew from Palestine, Zionist forces conquered territory and established the Stat ...
, and subsequent conflicts, as well as their descendants,UNRWA in Figures
.
including legally adopted children. As of 2019, more than 5.6 million Palestinians are registered with UNRWA as refugees. UNRWA was established in 1949 by the
UN General Assembly The United Nations General Assembly (UNGA or GA; , AGNU or AG) is one of the six principal organs of the United Nations (UN), serving as its main deliberative, policymaking, and representative organ. Currently in its 79th session, its powers, ...
(UNGA) to provide relief to all refugees resulting from the 1948 conflict; this initially included Jewish and Arab Palestine refugees inside the
State of Israel Israel, officially the State of Israel, is a country in West Asia. It Borders of Israel, shares borders with Lebanon to the north, Syria to the north-east, Jordan to the east, Egypt to the south-west, and the Mediterranean Sea to the west. Isr ...
until the Israeli government took over this responsibility in 1952. As a subsidiary body of the UNGA, UNRWA's mandate is subject to periodic renewal every three years; it has consistently been extended since its founding, most recently until 30 June 2026. UNRWA employs over 30,000 people, most of them Palestinian refugees, and a small number of international staff. Originally intended to provide employment and direct relief, its mandate has broadened to include providing education, health care, and social services to its target population. UNRWA operates in five areas:
Jordan Jordan, officially the Hashemite Kingdom of Jordan, is a country in the Southern Levant region of West Asia. Jordan is bordered by Syria to the north, Iraq to the east, Saudi Arabia to the south, and Israel and the occupied Palestinian ter ...
,
Lebanon Lebanon, officially the Republic of Lebanon, is a country in the Levant region of West Asia. Situated at the crossroads of the Mediterranean Basin and the Arabian Peninsula, it is bordered by Syria to the north and east, Israel to the south ...
,
Syria Syria, officially the Syrian Arab Republic, is a country in West Asia located in the Eastern Mediterranean and the Levant. It borders the Mediterranean Sea to the west, Turkey to Syria–Turkey border, the north, Iraq to Iraq–Syria border, t ...
, the
Gaza Strip The Gaza Strip, also known simply as Gaza, is a small territory located on the eastern coast of the Mediterranean Sea; it is the smaller of the two Palestinian territories, the other being the West Bank, that make up the State of Palestine. I ...
and the
West Bank The West Bank is located on the western bank of the Jordan River and is the larger of the two Palestinian territories (the other being the Gaza Strip) that make up the State of Palestine. A landlocked territory near the coast of the Mediter ...
, including
East Jerusalem East Jerusalem (, ; , ) is the portion of Jerusalem that was Jordanian annexation of the West Bank, held by Jordan after the 1948 Arab–Israeli War, as opposed to West Jerusalem, which was held by Israel. Captured and occupied in 1967, th ...
; aid for Palestinian refugees outside these five areas is provided by the
United Nations High Commissioner for Refugees The Office of the United Nations High Commissioner for Refugees (UNHCR) is a United Nations agency mandated to aid and protect refugees, forcibly displaced communities, and stateless people, and to assist in their voluntary repatriation, l ...
(UNHCR), established in 1950 as the main agency to aid all other refugees worldwide. UNRWA is the only UN agency dedicated to helping refugees from a specific region or conflict. UNRWA has received praise and recognition for its work by various governments, public figures, and independent monitors. It has also been subject to controversy related to its operations, role in the Gaza Strip, relationship with
Hamas The Islamic Resistance Movement, abbreviated Hamas (the Arabic acronym from ), is a Palestinian nationalist Sunni Islam, Sunni Islamism, Islamist political organisation with a military wing, the Qassam Brigades. It has Gaza Strip under Hama ...
, and textbook content. Most recently, the agency faced allegations by the Israeli government that twelve of its employees were involved in the
2023 Hamas-led attack on Israel On October 7, 2023, Hamas and several other Palestinians, Palestinian militant groups launched coordinated armed incursions from the Gaza Strip into the Gaza envelope of southern Israel, the first invasion of Israeli territory since the 1948 ...
, leading to lay-offs, an investigation, and the temporary suspension of funding by numerous donors. As of May 2024, several major donors have since resumed funding as the investigation remains ongoing. In October 2024, Israel's parliament passed a bill designating UNRWA as a terrorist group and prohibiting it from operating within the country. Israel has long opposed the
Palestinian right of return The Palestinian right of return is the political position or principle that Palestinian refugees, both Immigrant generations#First generation, first-generation refugees ( people still alive ) and their descendants ( people ), have a right to ...
and has accused UNRWA of "perpetuating the refugee issue". In January 2025, Israel's UNRWA ban went into effect.


History and operations

Following the outbreak of the
1948 Arab–Israeli War The 1948 Arab–Israeli War, also known as the First Arab–Israeli War, followed the 1947–1948 civil war in Mandatory Palestine, civil war in Mandatory Palestine as the second and final stage of the 1948 Palestine war. The civil war becam ...
and the
1948 Palestinian expulsion and flight In the 1948 Palestine war, more than 700,000 Palestinian Arabs – about half of Mandatory Palestine's predominantly Arab population – fled from their homes or were expelled. Expulsions and attacks against Palestinians were carried out by the ...
of
Palestinian Palestinians () are an Arab ethnonational group native to the Levantine region of Palestine. *: "Palestine was part of the first wave of conquest following Muhammad's death in 632 CE; Jerusalem fell to the Caliph Umar in 638. The indigenous p ...
Arabs, the
United Nations General Assembly The United Nations General Assembly (UNGA or GA; , AGNU or AG) is one of the six principal organs of the United Nations (UN), serving as its main deliberative, policymaking, and representative organ. Currently in its Seventy-ninth session of th ...
passed Resolution 212 (III), dated 19 November 1948, which established the UN Relief for Palestine Refugees (UNRPR) to provide emergency relief to Palestine refugees in coordination with other UN or humanitarian agencies. In response to the political aspects of the conflict, less than a month later the General Assembly adopted Resolution 194, creating the United Nations Conciliation Commission for Palestine (UNCCP), mandated to help achieve a final settlement between the warring parties, including facilitating "the repatriation, resettlement and economic and social rehabilitation of the refugees" in collaboration with the UNRPR. By that time, the conflict had displaced over 700,000 people. Unable to resolve the "Palestine problem" which required political solutions beyond the scope of its mandate, the UNCCP recommended the creation of a "United Nations agency designed to continue relief activities and initiate job-creation projects" while an ultimate resolution was pending. Pursuant to this recommendation and to paragraph 11 of Resolution 194 which concerned refugees, on 8 December 1949 the General Assembly adopted Resolution 302(IV) which established the United Nations Relief and Works Agency for Palestine Refugees in the Near East (UNRWA). The resolution was adopted and passed unopposed, supported by
Israel Israel, officially the State of Israel, is a country in West Asia. It Borders of Israel, shares borders with Lebanon to the north, Syria to the north-east, Jordan to the east, Egypt to the south-west, and the Mediterranean Sea to the west. Isr ...
and the
Arab Arabs (,  , ; , , ) are an ethnic group mainly inhabiting the Arab world in West Asia and North Africa. A significant Arab diaspora is present in various parts of the world. Arabs have been in the Fertile Crescent for thousands of years ...
states with only the
Soviet bloc The Eastern Bloc, also known as the Communist Bloc (Combloc), the Socialist Bloc, the Workers Bloc, and the Soviet Bloc, was an unofficial coalition of communist states of Central and Eastern Europe, Asia, Africa, and Latin America that were a ...
and South Africa abstaining. UNRWA succeeded the UNRPR with a broader mandate for humanitarian assistance and development and the requirement to function neutrally. When it began operations in 1950 the initial scope of its work was "direct relief and works programmes" to Palestine refugees in order to "prevent conditions of starvation and distress… and to further conditions of peace and stability". UNRWA's mandate was expanded in December 1950 through Resolution 393(V) which instructed the agency to "establish a reintegration fund which shall be utilized ... for the permanent re-establishment of refugees and their removal from relief". A 26 January 1952 resolution allocated four times as much funding on reintegration than on relief, requesting UNRWA to otherwise continue providing programs for health care, education, and general welfare.


Definition of refugee

UNRWA has developed its own working definition of "
refugee A refugee, according to the United Nations High Commissioner for Refugees (UNHCR), is a person "forced to flee their own country and seek safety in another country. They are unable to return to their own country because of feared persecution as ...
" to allow it to provide
humanitarian assistance Humanitarian assistance is aid and action designed to save lives, alleviate suffering, and maintain human dignity during and after man-made crises and disasters. It encompasses a wide range of activities, including providing food, water, shelter, ...
. Its definition does not cover final status.
Palestine refugees are "persons whose regular place of residence was
Palestine Palestine, officially the State of Palestine, is a country in West Asia. Recognized by International recognition of Palestine, 147 of the UN's 193 member states, it encompasses the Israeli-occupied West Bank, including East Jerusalem, and th ...
during the period 1 June 1946 to 15 May 1948, and who lost both home and means of livelihood as a result of the 1948 conflict."
The
Six-Day War The Six-Day War, also known as the June War, 1967 Arab–Israeli War or Third Arab–Israeli War, was fought between Israel and a coalition of Arab world, Arab states, primarily United Arab Republic, Egypt, Syria, and Jordan from 5 to 10June ...
of 1967 generated a new wave of Palestinian refugees who could not be included in the original UNRWA definition. Since 1991, the UN General Assembly has adopted an annual resolution allowing the 1967 refugees within the UNRWA mandate. UNRWA's "mandate" is not a single document but the sum of all relevant resolutions and requests of the General Assembly. While focused on Palestine refugees, it also extends to persons displaced by "the 1967 and subsequent hostilities" and occasionally to a broader cross-section of the local community. Several categories of persons have long been registered as eligible to receive UNRWA services although not "Palestine refugees". The descendants of Palestine refugee males, including adopted children, are also eligible for registration as refugees.


Organisation and mandate

UNRWA is a subsidiary organ of the United Nations General Assembly, established pursuant to Articles 7(2) and 22 of the UN Charter. It is one of two UN agencies that reports directly to the General Assembly.Lance Bartholomeusz
THE MANDATE OF UNRWA AT SIXTY
, p. 454.
The scope and renewal of UNRWA's mandate is determined primarily by resolutions of the General Assembly; unlike other UN agencies, such as the
World Health Organization The World Health Organization (WHO) is a list of specialized agencies of the United Nations, specialized agency of the United Nations which coordinates responses to international public health issues and emergencies. It is headquartered in Gen ...
or the Office of the
UN High Commissioner for Refugees The Office of the United Nations High Commissioner for Refugees (UNHCR) is a United Nations agency mandated to aid and protect refugees, forcibly displaced communities, and stateless people, and to assist in their voluntary repatriation, l ...
, it lacks a constitution or statute. The mandate may also be shaped by requests from other UN organs, such as the Secretary-General. The General Assembly passes a series of resolutions annually that address UNRWA's responsibilities, functions, and budget. As it is technically a temporary organisation, the agency's mandate is extended every three years. UNRWA is led by a Commissioner-General—since 8 March 2020 Philippe Lazzarini of Switzerland—an
Under-Secretary-General of the UN An under-secretary-general of the United Nations (USG) is a senior official within the United Nations System, normally appointed by the General Assembly on the recommendation of the secretary-general for a renewable term of four years. Under-s ...
responsible for managing all of the agency's activities and personnel. The Commissioner-General selects and appoints all the agency's staff, pursuant to internal rules and regulations, and reports directly to the General Assembly. UNRWA's operations are organised into five fields—Jordan, Syria, Lebanon, West Bank, and Gaza—each led by a director who is in charge of distributing humanitarian aid and overseeing general UNRWA operations. The agency's headquarters are divided between the Gaza Strip and
Amman Amman ( , ; , ) is the capital and the largest city of Jordan, and the country's economic, political, and cultural center. With a population of four million as of 2021, Amman is Jordan's primate city and is the largest city in the Levant ...
, with the latter hosting the Deputy Commissioner-General, currently Leni Stenseth of Norway, who administers departmental activities such as education, healthcare, and finance. UNRWA is the largest agency of the United Nations, employing over 30,000 staff, 99% of which are locally recruited Palestinians.


Advisory Commission

Concurrent with the creation of UNRWA, the UN General Assembly established an Advisory Commission (AdCom) to assist the Commissioner-General in carrying out UNRWA's mandate. Created with four members, the AdCom currently has 28 members and four observers. Membership is obtained via General Assembly resolutions, with all host countries of Palestinian refugees (Jordan, Syria, Lebanon) sitting on the commission followed by the 24 leading donors and supporters of UNRWA.
Palestine Palestine, officially the State of Palestine, is a country in West Asia. Recognized by International recognition of Palestine, 147 of the UN's 193 member states, it encompasses the Israeli-occupied West Bank, including East Jerusalem, and th ...
, the
European Union The European Union (EU) is a supranational union, supranational political union, political and economic union of Member state of the European Union, member states that are Geography of the European Union, located primarily in Europe. The u ...
, and the
League of Arab States League or The League may refer to: Arts and entertainment * ''Leagues'' (band), an American rock band * ''The League'', an American sitcom broadcast on FX and FXX about fantasy football * ''League of Legends'', a 2009 multiplayer online battle a ...
have had observer status since 2005, with the Organisation for Islamic Cooperation joining as an observer in 2019. Members of the AdCom, including the year they joined, are: Australia (2005), Belgium (1953), Brazil (2014), Canada (2005), Denmark (2005), Egypt (1949), Finland (2008), France (1949), Germany (2005), Ireland (2008), Italy (2005), Japan (1973), Jordan (1949), Kazakhstan (2013), Kuwait (2010), Lebanon (1953), Luxembourg (2012), Netherlands (2005), Norway (2005), Qatar (2018), Saudi Arabia (2005), Spain (2005), Sweden (2005), Switzerland (2005), Syria (1949), Turkey (1949), United Arab Emirates (2014), the United Kingdom (1949), and the United States (1949). The Advisory Commission is led by a chair and a vice-chair, representing a host country and a donor country, respectively. Each is appointed annually in June from among the Commission members according to the alphabetical rotation, serving for one year beginning 1 July. At each appointment, the chair will alternate between a host and a donor country. The AdCom meets twice a year, usually in June and November, to discuss important issues of UNRWA and develop a consensus-based guidance for the Commissioner-General. Additionally, members and observers convene more regularly through sub-committee meetings. The AdCom also conducts periodic field visits to UNRWA's area of operations.


Areas of operation

UNRWA services are available to all registered Palestine refugees living in its area of operations who need assistance. When UNRWA began operations in 1950, it was responding to the needs of about 700,000 Palestinian refugees. By 2023, some 5.9 million people were registered as eligible for UNRWA services. UNRWA provides facilities in 59 recognized
refugee camps A refugee camp is a temporary settlement built to receive refugees and people in refugee-like situations. Refugee camps usually accommodate displaced people who have fled their home country, but camps are also made for internally displac ...
in Jordan, Lebanon, Syria, the West Bank, and the Gaza Strip, and in other areas where large numbers of registered Palestine refugees live outside of recognized camps. For a camp to be recognized by UNRWA, there must be an agreement between the host government and UNRWA governing the use of the camp. UNRWA does not itself run camps, has no police powers or administrative role, but simply provides services in the camp. Refugee camps, which developed from
tent cities A tent city is a temporary housing facility made using tents or other temporary structures. State governments or military organizations set up tent cities to house evacuees, refugees, or soldiers. UNICEF's Supply Division supplies expandable ten ...
to dense urban dwellings similar to their urban surroundings, house around one-third of all registered Palestine refugees.


Funding

UNRWA's budget is set by the UN General Assembly and derives almost entirely from voluntary contributions by UN member states. It also receives some revenue from the regular UN budget, mostly for international staffing costs. In addition to its regular budget, UNRWA receives funding for emergency activities and special projects, such as in response to the Syrian civil war and the
COVID-19 pandemic The COVID-19 pandemic (also known as the coronavirus pandemic and COVID pandemic), caused by severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2), began with an disease outbreak, outbreak of COVID-19 in Wuhan, China, in December ...
. Historically, most of the agency's funds came from the United States and the
European Commission The European Commission (EC) is the primary Executive (government), executive arm of the European Union (EU). It operates as a cabinet government, with a number of European Commissioner, members of the Commission (directorial system, informall ...
; in 2019, close to 60 percent of its pledge of $1 billion came from EU countries, with Germany being the largest individual donor. The next largest donors were the EU, United Kingdom, Sweden, and the United Arab Emirates, followed by Saudi Arabia, France, Japan, Qatar, and the Netherlands. UNRWA also establishes partnerships with nongovernmental donors, including nonprofit "national committees" based in donor countries. The voluntary nature of UNRWA funding has led to budgetary problems due to acute emergencies or political developments in donor countries. In 2009, officials spoke of a "dire financial crisis", including a funding shortfall of $200 million, in the wake of the Israeli offensive in Gaza. In August 2018, the U.S. ceased its contributions, arguing that UNRWA's mandate should be reduced to the few hundred thousand Palestinians alive when the agency was created. The U.S. decision resulted in the loss of $300 million out of the $1.2 billion budget, contributing to an overall deficit of $446 million. The shortfall was covered with increased contributions from elsewhere. In mid-2019, the Netherlands, Belgium, and Switzerland temporarily suspended funding to UNRWA, citing ethics report that alleged mismanagement, corruption, and discrimination among the agency's leadership. In December 2019, the Netherlands restored its funding, increasing its donation by €6 million for 2019, to €19 million. The EU increased its contribution from €82 million ($92.2 million) by €21 million ($23.3 million), and Germany agreed to fund four new UNRWA projects, totaling €59 million ($65.6 million). Qatar increased its donation for Palestinians in Syria by $20.7 million, bringing the 2019 total to $40 million. The funding situation for 2019 and beyond was discussed in April at a "Ministerial Strategic Dialogue" attended by representatives from Egypt, France, Germany, Japan, Kuwait, Norway, United Kingdom, the European External Action Service, and the European Commission. At the annual meeting of the General Assembly that year, a high-level ministerial meeting was held regarding UNRWA funding. In July 2020 Commissioner-General Lazzarini warned that UNRWA's budget was "not sustainable", with shortfalls in four out of the five previous years, and funding at its lowest point since 2012. According to the
World Bank The World Bank is an international financial institution that provides loans and Grant (money), grants to the governments of Least developed countries, low- and Developing country, middle-income countries for the purposes of economic development ...
, for all countries receiving more than $2 billion in international aid in 2012, Gaza and the West Bank received a per capita aid budget over double the next largest recipient, at a rate of $495. In January 2010, the
Government of Canada The Government of Canada (), formally His Majesty's Government (), is the body responsible for the federation, federal administration of Canada. The term ''Government of Canada'' refers specifically to the executive, which includes Minister of t ...
announced that it was redirecting aid previously earmarked to UNRWA to projects under the
Palestinian Authority The Palestinian Authority (PA), officially known as the Palestinian National Authority (PNA), is the Fatah-controlled government body that exercises partial civil control over the Palestinian enclaves in the Israeli occupation of the West Bank, ...
. Previously, Canada provided UNRWA with 11 percent of its budget at $10 million (Canadian) annually. The decision came despite positive internal evaluations of the Agency by CIDA officials. The 2010 Canadian decision put it very much at odds with the US and EU, which maintained or increased their levels of funding. Some suggested that the decision also cost Canada international support in its failed October 2010 effort to obtain a seat on the
UN Security Council The United Nations Security Council (UNSC) is one of the six principal organs of the United Nations (UN) and is charged with ensuring international peace and security, recommending the admission of new UN members to the General Assembly, an ...
. Documents obtained from CIDA revealed that even the government of Israel opposed the Canadian move which had asked Canada to resume contributions to UNRWA's General Fund. EU suspended funding for UNRWA in January 2024 but reinstated the funding later on March 1, 2024. In 2024, the
Swiss National Council The National Council (; ; ; ) is a house of the Federal Assembly of Switzerland, representing the people. The other house, Council of States, represents the states, preventing more populous parts of the country overpowering the rest. As the p ...
voted to cut finding to UNWRA, citing concerns of antisemitism and connections to terrorism; the legislation will need to pass Council of States to go into effect.


Operations

UNRWA provides a wide variety of social and humanitarian services, as determined by resolutions of the UN General Assembly. Since its initial establishment in 1949, its operations have expanded beyond immediate relief and social services; as of 2019, the bulk of its budget is spent on education (58 percent), followed by health care (15 percent), and general support services (13 percent).


Education programme

Education is UNRWA's largest area of activity, accounting for more than half its regular budget and the majority of its staff. It operates one of the largest school systems in the Middle East, spanning 711 elementary and preparatory schools, eight vocational and technical schools, and two teacher training institutes. It has been the main provider of basic education to Palestinian refugee children since 1950. Free basic education is available to all registered refugee children, currently numbering 526,000. In the 1960s, UNRWA schools became the first in the region to achieve full gender equality, and a slight majority of enrolled students are female. Half the Palestine refugee population is under 25. Overcrowded classrooms containing 40 or even 50 pupils are common. Almost three-quarters run on a double-shift system, where two separate groups of pupils and teachers share the same buildings, thus reducing teaching time. The school year is often interrupted by conflicts, prompting UNRWA to develop a special programme that provides education in emergency situations. Per the longstanding agreement, UNRWA schools follow the curriculum of their host countries. This allows UNRWA pupils to progress to further education or employment holding locally recognised qualifications and complies with the sovereignty requirements of countries hosting refugees. Wherever possible, UNRWA students take national exams conducted by the host governments.


Relief and social services programme

UNRWA provides food aid, cash assistance, and help with shelter repairs to these families. In addition, children from special hardship case families are given preferential access to the Agency's vocational training centres, while women in such families are encouraged to join UNRWA's women's programme centres. In these centres, training, advice, and childcare are available to encourage female refugees' social development. In Palestinian refugee society, families without a male head of household are often vulnerable. Those headed by a widow, a divorcee, or a disabled father often live in dire poverty. These families are considered "hardship cases" and constitute less than 6% of UNRWA beneficiaries. UNRWA has created community-based organizations (CBOs) to target women, refugees with disabilities, and to look after the needs of children. The CBOs now have their own management committees staffed by volunteers from the community. UNRWA provides them with technical and small sums of targeted financial assistance, but many have formed links of their own with local and international NGOs.


Health program

Since 1950, UNRWA has been the main healthcare provider for Palestinian refugees. Basic health needs are met through a network of primary care clinics, providing access to secondary treatment in hospitals, food aid to vulnerable groups, and environmental health in refugee camps. Key figures for 2014 are: * 139 primary health facilities based in or near UNRWA settlements/camps * 3,107 health staff * 3,134,732 refugees accessing health services * 9,290,197 annual patient visits The health of Palestine refugees has long resembled that of many populations in the transition from
developing world A developing country is a sovereign state with a less-developed industrial base and a lower Human Development Index (HDI) relative to developed countries. However, this definition is not universally agreed upon. There is also no clear agreeme ...
to
developed world A developed country, or advanced country, is a sovereign state that has a high quality of life, developed economy, and advanced technological infrastructure relative to other less industrialized nations. Most commonly, the criteria for eval ...
status. However, there is now a demographic transition.
People are living longer and developing different needs, particularly those related to non-communicable diseases (NCDs) and chronic conditions that require lifelong care, such as diabetes, hypertension, and cancer. A healthy life is a continuum of phases from infancy to old age, each of which has unique, specific needs, and our programme therefore takes a 'life-cycle approach' to providing its package of preventive and curative health services. To address the changing needs of Palestine refugees, we undertook a major reform initiative in 2011. We introduced the Family Health Team (FHT) approach, based on the
World Health Organization The World Health Organization (WHO) is a list of specialized agencies of the United Nations, specialized agency of the United Nations which coordinates responses to international public health issues and emergencies. It is headquartered in Gen ...
-indicated values of primary health care, in our primary health facilities (PHFs). The FHT offers comprehensive primary health care services based on wholistic care of the entire family, emphasizing long-term provider-patient relationships and ensuring person-centeredness, comprehensiveness, and continuity. Moreover, the FHT helps address intersectional issues that impact health, such as diet and physical activity, education, gender-based violence, child protection, poverty, and community development.
Medical services include outpatient care, dental treatment, and rehabilitation for the physically disabled. Maternal and child healthcare is a priority for UNRWA's health program. School health teams and camp medical officers visit UNRWA schools to examine new pupils to aid early detection of childhood diseases. All UNRWA clinics offer family planning services with counselling that emphasises the importance of birth spacing as a factor in maternal and child health. Agency clinics also supervise the provision of food aid to nursing and pregnant mothers who need it, and six clinics in the Gaza Strip have their own maternity units. Infant mortality rates have for some time been lower among refugees than the
World Health Organization The World Health Organization (WHO) is a list of specialized agencies of the United Nations, specialized agency of the United Nations which coordinates responses to international public health issues and emergencies. It is headquartered in Gen ...
's benchmark for the developing world. UNRWA provides refugees with assistance in meeting the costs of hospitalisation either by partially reimbursing them, or by negotiating contracts with government, NGOs, and private hospitals. UNRWA's environmental health services program "controls the quality of drinking water, provides sanitation, and carries out vector and rodent control in refugee camps, thus reducing the risk of epidemics."


Microfinance Department

UNRWA's
Microfinance Microfinance consists of financial services targeting individuals and small businesses (SMEs) who lack access to conventional banking and related services. Microfinance includes microcredit, the provision of small loans to poor clients; saving ...
Department (MD) aims to alleviate poverty and support economic development in the refugee community by providing capital investment and working capital loans at commercial rates. The programme seeks to be as close to self-supporting as possible. It has a strong record of creating employment, generating income, and empowering refugees. The MD is an autonomous financial unit within UNRWA, established in 1991 to provide microfinance services to Palestine refugees, as well as poor or marginal groups living and working in close proximity to them. With operations in three countries, the MD currently has the broadest regional coverage of any microfinance institution in the Middle East. Having begun its operations in the Palestinian territories, it remains the largest non-bank financial intermediary in the West Bank and Gaza. Key figures, cumulative as of 2023 are: * 29,000 number of loans awarded * US$531.41 million value of loans awarded * 25% youth outreach * 48% women outreach


Emergency operations

UNRWA takes a wide variety of actions to mitigate the effects of emergencies on the lives of Palestine refugees. Particularly in the
West Bank The West Bank is located on the western bank of the Jordan River and is the larger of the two Palestinian territories (the other being the Gaza Strip) that make up the State of Palestine. A landlocked territory near the coast of the Mediter ...
and the Gaza Strip (occupied Palestinian territory) there has been ongoing intervention made necessary by, e.g., the 1967 War as well as the
first First most commonly refers to: * First, the ordinal form of the number 1 First or 1st may also refer to: Acronyms * Faint Images of the Radio Sky at Twenty-Centimeters, an astronomical survey carried out by the Very Large Array * Far Infrared a ...
and
second The second (symbol: s) is a unit of time derived from the division of the day first into 24 hours, then to 60 minutes, and finally to 60 seconds each (24 × 60 × 60 = 86400). The current and formal definition in the International System of U ...
intifadas, and the 2014 Gaza War. The reconstruction work at Nahr el-Bared Palestine refugee camp in Lebanon has been the largest reconstruction project ever undertaken by UNRWA. This work began in 2009 and was made necessary when the camp was destroyed in the fighting between the Lebanese Armed Forces and
Fatah al-Islam Fatah al-Islam () is a Sunni Islamist militant group established in November 2006 in a Palestinian refugee camp, located in Lebanon. It has been described as a militant jihadistLe Figaro (16 April 2007)"Fatah Al-Islam: the new terrorist threat ...
in 2007. Services range from supplying temporary shelter, water, food, clothing, and blankets to temporary job-creation and help for rebuilding. There is extensive cooperation with other international NGOs and local actors.


Infrastructure and camp/settlement improvement

As of 2023, there are 58 official refugee camps for Palestinians, of which nine are undergoing active improvement. 6 million refugees were registered with UNRWA, with 1.37 million in Gaza using a UNRWA camp. The camps are neither owned nor administered by the Agency; host governments are responsible for allocating land (mostly of which is privately owned) and providing security and order. Rather, UNRWA is responsible for operating education, health, relief and social services, microfinance, and emergency assistance programmes, some of which may be located outside the camps. However, as the camps have gradually transformed from temporary "tent" cities to semi-permanent and dense urban environments, UNRWA has characterized them as "hyper-congested" and "overcrowded" with "critically substandard and in many cases life-threatening" infrastructure.What We Do - Infrastructure & Camp Improvement
, UNRWA
In response, in 2007 the Agency launched the Infrastructure and Camp Improvement Programme (ICIP) to improve spatial and environmental conditions through comprehensive urban planning methods and community engagement. ICIP is implemented differently in each host country based on local needs, resources, and priorities, albeit with a broader focus on rehabilitating or reconstructing existing shelters, building new housing or service centers, providing maintenance, and improving public infrastructure such as sanitation and water drainage. Following the destruction of much of the
Nahr al-Bared refugee camp Nahr al-Bared (, literally: Cold River) is a Palestinian refugee camp in northern Lebanon, 16 km from the city of Tripoli, Lebanon, Tripoli. Some 30,000 displaced Palestinians and their descendants live in and around the camp, which was n ...
in northern Lebanon in 2007, resulting from months of fighting between Fatah al-Islam militants and the Lebanese Armed Forces, UNRWA led the initiative to rebuild the camp, in what has become the largest project in its history. As of April 2021, nearly two-thirds (72 percent) of the camp has been reconstructed, including 386 shops and businesses, enabling 3,550 families to return. Special funding has been provided by Saudi Arabia, Japan, the Netherlands, and the United Arab Emirates.


Photo and film archives

Throughout its history, UNRWA has collected photographs and film to document the lives of refugees as well as relief efforts. These materials are produced by UNRWA staff or by external contractors, including photographers working for other UN agencies. An initial batch of photographs were provided by staff of the
Red Cross The organized International Red Cross and Red Crescent Movement is a Humanitarianism, humanitarian movement with approximately 16million volunteering, volunteers, members, and staff worldwide. It was founded to protect human life and health, to ...
, covering a period before UNRWA was active. As of 2008, the collection had grown to around 10,000 photographs, 400,000 negatives, 15,000 colour slides, 75 films, and 400 videotapes. These are stored in UNRWA facilities in Gaza and Amman. The images and films come from the five areas where the agency is active: Gaza, Jerusalem, the West Bank, Lebanon, and Syria. In 2009,
UNESCO The United Nations Educational, Scientific and Cultural Organization (UNESCO ) is a List of specialized agencies of the United Nations, specialized agency of the United Nations (UN) with the aim of promoting world peace and International secur ...
added this collection to its
Memory of the World International Register UNESCO's Memory of the World (MoW) Programme is an international initiative to safeguard the documentary heritage of humanity against collective amnesia, neglect, decay over time and climatic conditions, as well as deliberate destruction. It ca ...
, recognising it as documentary heritage of global importance. In 2012, UNRWA began digitising this archive and making images available online.


Assessment and praise

UNRWA has received praise from Nobel Peace laureates Mairéad Corrigan Maguire and
Kofi Annan Kofi Atta Annan (8 April 193818 August 2018) was a Ghanaian diplomat who served as the seventh secretary-general of the United Nations from 1997 to 2006. Annan and the UN were the co-recipients of the 2001 Nobel Peace Prize. He was the founder a ...
, the president of the UN General Assembly, former UN Secretary-General
Ban Ki-moon Ban Ki-moon (born 13 June 1944) is a South Korean politician and diplomat who served as the eighth secretary-general of the United Nations between 2007 and 2016. Prior to his appointment as secretary-general, Ban was the South Korean minister ...
, and representatives from the European Union, the United States, the
Netherlands , Terminology of the Low Countries, informally Holland, is a country in Northwestern Europe, with Caribbean Netherlands, overseas territories in the Caribbean. It is the largest of the four constituent countries of the Kingdom of the Nether ...
, Japan,
Bangladesh Bangladesh, officially the People's Republic of Bangladesh, is a country in South Asia. It is the List of countries and dependencies by population, eighth-most populous country in the world and among the List of countries and dependencies by ...
,
Cyprus Cyprus (), officially the Republic of Cyprus, is an island country in the eastern Mediterranean Sea. Situated in West Asia, its cultural identity and geopolitical orientation are overwhelmingly Southeast European. Cyprus is the List of isl ...
,
Jordan Jordan, officially the Hashemite Kingdom of Jordan, is a country in the Southern Levant region of West Asia. Jordan is bordered by Syria to the north, Iraq to the east, Saudi Arabia to the south, and Israel and the occupied Palestinian ter ...
,
Ghana Ghana, officially the Republic of Ghana, is a country in West Africa. It is situated along the Gulf of Guinea and the Atlantic Ocean to the south, and shares borders with Côte d’Ivoire to the west, Burkina Faso to the north, and Togo to t ...
, and
Norway Norway, officially the Kingdom of Norway, is a Nordic countries, Nordic country located on the Scandinavian Peninsula in Northern Europe. The remote Arctic island of Jan Mayen and the archipelago of Svalbard also form part of the Kingdom of ...
, among others. In 2007, the permanent representative of Norway to the United Nations described his country as a "strong supporter" of UNRWA, which acts as "a safety net" for the Palestine refugees, providing them with "immediate relief, basic services and the possibility of a life in dignity". The same day, the representative of
Iceland Iceland is a Nordic countries, Nordic island country between the Atlantic Ocean, North Atlantic and Arctic Oceans, on the Mid-Atlantic Ridge between North America and Europe. It is culturally and politically linked with Europe and is the regi ...
praised the agency's ability to "deliver substantial results" despite "often life-threatening conditions". In 2007, Israel expressed its continued support for UNRWA, noting that despite "concerns regarding the politicization" of the agency, the country supports its humanitarian mission. On 17 January 2024,
US State Department The United States Department of State (DOS), or simply the State Department, is an executive department of the U.S. federal government responsible for the country's foreign policy and relations. Equivalent to the ministry of foreign affairs o ...
spokesperson Matthew Miller rejected calls to defund UNRWA, saying:
UNRWA has done and continues to do invaluable work to address the humanitarian situation in Gaza at great personal risk to UNRWA members. I believe it’s over 100 UNRWA staff members have been killed doing this lifesaving work, and we continue to not only support it but we continue to commend them for the really heroic efforts that they make oftentimes while making the greatest sacrifice.


Independent evaluations

In 2011, UNRWA agreed to be assessed by the Multilateral Organisation Performance Assessment Network (MOPAN), a network of donor countries established to determine the organisational effectiveness of multilateral organisations. Based on four dimensions of organisational effectiveness—strategic management, operational management, relationship management, and knowledge management—MOPAN concluded that the agency performs adequately or well in most key indicators, particularly within strategic management. UNRWA responded to the result positively, noting that "many of the challenges highlighted in the report reflect challenges within most, if not all, multilateral organisations." In its most recent assessment in 2019, MOPAN commended UNRWA for continuing to increase the efficiency of its programmes, recognizing the agency as "competent, resilient and resolute".


Criticism and controversies

In 2004, Emanuel Marx and Nitza Nachmias pointed out that many criticisms of the agency corresponded to its age, "including symptoms of inflexibility, resistance to adjust to the changing political environment, and refusal to phase out and transfer its responsibilities to the Palestinian Authority". In 2007, UNRWA initiated a reform program to improve efficiency. However, an internal ethics report leaked to ''
Al Jazeera Al Jazeera Media Network (AJMN; , ) is a private-media conglomerate headquartered in Wadi Al Sail, Doha, funded in part by the government of Qatar. The network's flagship channels include Al Jazeera Arabic and Al Jazeera English, which pro ...
'' in 2019 alleged that, since 2015, the agency's senior management have consolidated power at the expense of efficiency, leading to widespread misconduct, nepotism, and other abuses of power among high ranking personnel. Responding to the ''Al Jazeera'' report, UNRWA issued a statement that both internal and external assessments of its management have been "positive":
A recent report by an external group of experts (MOPAN) ultilateral Organisation Performance Assessment Networkhas just shown satisfactory (and at times very satisfactory) results of UNRWA's management and impact - which is particularly important for us during these times of intense political and financial pressure on the agency ... Similarly, the United Nations Board of Auditors recognized the quality of the management and leadership of UNRWA. Finally, the 2018 annual report recently presented by UNRWA's Department of Internal Oversight Services and Ethics Division - both independent bodies - to UNRWA's Advisory Commission (host countries and largest donors) confirmed these positive assessments. These reports testify to the strength of this Agency and are a matter of public record.


Mandate

Some critics of UNRWA have argued that it serves to perpetuate the conflict. Although UNRWA's mandate is only for relief works, ''
The Wall Street Journal Europe ''The Wall Street Journal Europe'' was a daily English-language newspaper that covered global and regional business news for Europe, the Middle East, and Africa (EMEA). Published by the Dow Jones & Company, a News Corp company, it formed as a pa ...
'', published an
op-ed An op-ed, short for "opposite the editorial page," is a type of written prose commonly found in newspapers, magazines, and online publications. They usually represent a writer's strong and focused opinion on an issue of relevance to a targeted a ...
by
Asaf Romirowsky Asaf Romirowsky () is an American historian of the Middle East and political commentator. He is the executive director of Scholars for Peace in the Middle East (SPME) and the executive director of the Association for the Study of the Middle East an ...
and Alexander H. Joffe in April 2011 saying that "it is hard to claim that the UNRWA has created any Palestinian institutions that foster genuinely civil society. Ideally, the UNRWA would be disbanded and Palestinians given the freedom – and the responsibility – to build their own society." The UNHCR is mandated to help refugees get on with their lives as quickly as possible and works to settle them rapidly, most frequently in countries other than those they fled. UNRWA policy, however, states that the Palestinian Arabs who fled from Israel in the course of the 1948 war, plus ''all of their descendants'', are to be considered refugees until a just and durable solution can be found by political actors. UNRWA was specifically designed ''not'' to prescribe how the outcome of an agreement would take shape. James G. Lindsay, a former UNRWA general counsel and fellow researcher for
Washington Institute for Near East Policy The Washington Institute for Near East Policy (WINEP), also known simply as The Washington Institute (TWI), is a pro-Israel American think tank based in Washington, D.C., focused on the foreign policy of the United States in the Near East. WINE ...
, published a report for in 2009 in which he criticized UNRWA practices. One of his conclusions was that UNRWA's failure to match the UNHCR's success in resettling refugees "obviously represents a political decision on the part of the agency" and "seems to favor the strain of Palestinian political thought espoused by those who are intent on a 'return' to the land that is now Israel".


Operations


Protection of Palestinian refugees

Asem Khalil, Associate Professor of Law at
Birzeit University Birzeit University () is a public university in the West Bank, Palestine, registered by the Palestinian Ministry of Social Affairs as a charitable organization. It is accredited by the Palestinian Ministry of Education and Higher Education, Mini ...
and dean of the Faculty of Law and Public Administration, has focused on human rights issues for Palestinians in host countries. After systematically documenting the human rights situation for Palestinians in Egypt, Jordan, Lebanon, and Syria, he concludes:
The point this approach is stresses, I believe, is not that UNRWA is not necessary or that Palestinian refugeehood is not unique and special, but rather that UNRWA is not currently capable of ensuring necessary protection for Palestinian refugees, and that host
Arab states The Arab world ( '), formally the Arab homeland ( '), also known as the Arab nation ( '), the Arabsphere, or the Arab states, comprises a large group of countries, mainly located in West Asia and North Africa. While the majority of people in ...
cannot use the uniqueness of Palestinian refugeehood to continue upholding discriminatory laws and policies towards Palestinian refugees. ... The global financial crisis may result in decreasing international funds to UNRWA, and UNRWA may be pushed towards reducing its services. Such a scenario will be felt by Palestinian refugees in particular ways, seeing the absence of alternative sources of income and the restrictive laws and policies that exist in some host countries. UNRWA is a main service provider for Palestinian refugees in host countries. It provides jobs for thousands of refugees, education, health care, and various other services that are extremely valuable and necessary. ... The issue at stake here is that UNRWA is not enough, but the alternative is not the replacement of UNRWA by
UNHCR The Office of the United Nations High Commissioner for Refugees (UNHCR) is a United Nations agency mandated to aid and Humanitarian protection, protect refugees, Internally displaced person, forcibly displaced communities, and Statelessness, s ...
, rather the enhancement of the protection role of UNRWA, or the extension of protection mandate of UNHCR to Palestinian refugees besides (not instead) existing agencies dealing with Palestinian refugees ...


Textbook controversy

In 2005 Nathan Brown, Professor of Political Science at
George Washington University The George Washington University (GW or GWU) is a Private university, private University charter#Federal, federally-chartered research university in Washington, D.C., United States. Originally named Columbian College, it was chartered in 1821 by ...
, wrote a short but comprehensive review article about textbooks used by Palestinians, focusing especially on changes starting in 1994.
The Oslo agreements resulted in the dismantling of the Israeli office responsible for censorship of textbooks. Administration of the education system for all Palestinian students in the West Bank and Gaza was taken over by the Palestinian Authority. Other Palestinian schools administered by UNRWA in neighboring countries were unaffected. With the end of UNESCO monitoring of the books, UNRWA moved to develop supplementary materials to teach tolerance in the schools it administered.
It is the PA textbooks used in UNRWA schools in the West Bank, Gaza, and East Jerusalem that have been most extensively studied. The following discussions cannot be generalized to UNRWA schools elsewhere. In the beginning, the PA used books from Jordan and Egypt. In 2000 it started issuing its own books. Brown has pointed out that research into Palestinian textbooks conducted by the Centre for Monitoring the Impact of Peace in 1998 is misleading because it evaluates the old books; and in 2000, its research mixed old and new books. Brown investigated the differences between the new PA books and the ones being replaced.Getting Beyond the Rhetoric about the Palestinian Curriculum Summary of Research on Palestinian Textbooks
. By Nathan J. Brown, 1 January 2002.
Regarding the Palestinian Authority's new textbooks, he states:
The new books have removed the anti-Semitism present in the older books while they tell history from a Palestinian point of view, they do not seek to erase Israel, delegitimize, it or replace it with the "
State of Palestine Palestine, officially the State of Palestine, is a country in West Asia. Recognized by International recognition of Palestine, 147 of the UN's 193 member states, it encompasses the Israeli-occupied West Bank, including East Jerusalem, and th ...
"; each book contains a foreword describing the West Bank and Gaza as "the two parts of the homeland"; the maps show some awkwardness but do sometimes indicate the 1967 line and take some other measures to avoid indicating borders; in this respect they are actually more forthcoming than Israeli maps; the books avoid treating Israel at length but do indeed mention it by name; the new books must be seen as a tremendous improvement from a Jewish, Israeli, and humanitarian view; they do not compare unfavorably to the material my son was given as a fourth-grade student in a school in Tel Aviv".
In 2002, the
United States Congress The United States Congress is the legislature, legislative branch of the federal government of the United States. It is a Bicameralism, bicameral legislature, including a Lower house, lower body, the United States House of Representatives, ...
requested the
United States Department of State The United States Department of State (DOS), or simply the State Department, is an United States federal executive departments, executive department of the U.S. federal government responsible for the country's foreign policy of the United State ...
to commission a reputable NGO to conduct a review of the new Palestinian curriculum. The Israel/Palestine Center for Research and Information (IPCRI) was thereby commissioned by the US Embassy in
Tel Aviv Tel Aviv-Yafo ( or , ; ), sometimes rendered as Tel Aviv-Jaffa, and usually referred to as just Tel Aviv, is the most populous city in the Gush Dan metropolitan area of Israel. Located on the Israeli Mediterranean coastline and with a popula ...
and the US Consul General in
Jerusalem Jerusalem is a city in the Southern Levant, on a plateau in the Judaean Mountains between the Mediterranean Sea, Mediterranean and the Dead Sea. It is one of the List of oldest continuously inhabited cities, oldest cities in the world, and ...
to review the textbooks. Its report was completed in March 2003 and delivered to the State Department for submission to Congress. Its executive summary states: "The overall orientation of the curriculum is peaceful despite the harsh and violent realities on the ground. It does not openly incite against Israel and the Jews. It does not openly incite hatred and violence. Religious and political tolerance is emphasized in a good number of textbooks and in multiple contexts." IPCRI's June 2004 follow-up report notes that "except for calls for resisting occupation and oppression, no signs were detected of outright promotion of hatred towards Israel, Judaism, or Zionism" and that "tolerance, as a concept, runs across the new textbooks". The report also stated that "textbooks revealed numerous instances that introduce and promote the universal and religious values and concepts of respect of other cultures, religions, and ethnic groups, peace, human rights, freedom of speech, justice, compassion, diversity, plurality, tolerance, respect of law, and environmental awareness". However, the IPCRI noted a number of deficiencies in the curriculum.
The practice of 'appropriating' sites, areas, localities, geographic regions, etc. inside the territory of the
State of Israel Israel, officially the State of Israel, is a country in West Asia. It Borders of Israel, shares borders with Lebanon to the north, Syria to the north-east, Jordan to the east, Egypt to the south-west, and the Mediterranean Sea to the west. Isr ...
as Palestine/Palestinian observed in our previous review, remains a feature of the newly published textbooks (4th and 9th Grade) laying substantive grounds to the contention that the Palestinian Authority did not in fact recognize Israel as the State of the Jewish people. ...
The summary also states that the curriculum asserts a historical Arab presence in the region, while:
The Jewish connection to the region, in general, and the
Holy Land The term "Holy Land" is used to collectively denote areas of the Southern Levant that hold great significance in the Abrahamic religions, primarily because of their association with people and events featured in the Bible. It is traditionall ...
, in particular, is virtually missing. This lack of reference is perceived as tantamount to a denial of such a connection, although no direct evidence is found for such a denial." It also notes that "terms and passages used to describe some historical events are sometimes offensive in nature and could be construed as reflecting hatred of and discrimination against Jews and Judaism."
The US State Department has similarly raised concerns about the content of textbooks used in PA schools. In its 2009 Human Rights report, the US Department of State wrote that after a 2006 revision of textbooks by the PA Ministry of Education and Higher Education, international academics concluded that books did not incite violence against Jews but showed imbalance, bias, and inaccuracy. The examples given were similar to those given by IPCRI. In 2013 the results of a rigorous study, which also compared Israeli textbooks to PA textbooks, came out. The study was launched by the Council for Religious Institutions in the Holy Land, an interfaith association of Jewish, Christian, and Muslim leaders in Israel and the Occupied Territories. The study was overseen by an international Scientific Advisory Panel and funded by the US State Department The Council published a report "Victims of Our Own Narratives? Portrayal of the 'Other' in Israeli and Palestinian School Books".Danielle Ziri
"Textbooks show both sides to blame for enmity"
, ''
The Jerusalem Post ''The Jerusalem Post'' is an English language, English-language Israeli broadsheet newspaper based in Jerusalem, Israel, founded in 1932 during the Mandate for Palestine, British Mandate of Mandatory Palestine, Palestine by Gershon Agron as ''Th ...
'', 4 February 2013.
Most books were found to be factually accurate except, for example, through presenting maps that present the area from the river to the sea as either Palestine or Israel. Israeli schoolbooks were deemed superior to Palestinian ones with regard to preparing children for peace, although various depictions of the "other" as enemy occurred in 75% of Israeli, and in 81% of Palestinian textbooks.Gwen Ackerma
'Israeli, Palestinian Textbooks Reflect Narratives of Conflict,'
at Bloomberg com, 4 February.
The study praised both Israel and the Palestinian Authority for producing textbooks almost completely unblemished by "dehumanizing and demonizing characterizations of the other". Yet many troubling examples were given of both sides failing to represent each other in a positive or even adequate way. And the problem was more pronounced in PA textbooks.Edmund Sanders
'Israeli and Palestinian textbooks fail balance test, study finds,'
at
Los Angeles Times The ''Los Angeles Times'' is an American Newspaper#Daily, daily newspaper that began publishing in Los Angeles, California, in 1881. Based in the Greater Los Angeles city of El Segundo, California, El Segundo since 2018, it is the List of new ...
, 4 February 2013
* Neutral depictions of "the other" were found in 4% of Israeli, and 15% of Palestinian textbooks. * Overall negative or very negative representations of Palestinians occurred 49% of the time in Israeli state school books (73% in Haredi school books) and in 84% of Palestinian textbooks. * Highly negative characterizations were discerned in 26% of Israeli state school books and 50% of the Palestinian ones. All in all there seems to be broad agreement that there is continual improvement in the textbooks used by UNRWA—but very strong disagreement about whether the improvement is sufficient. In response to a critical report written in 2009 by former UNRWA general counsel James G. Lindsay, fellow researcher for
Washington Institute for Near East Policy The Washington Institute for Near East Policy (WINEP), also known simply as The Washington Institute (TWI), is a pro-Israel American think tank based in Washington, D.C., focused on the foreign policy of the United States in the Near East. WINE ...
John Ging, head of UNRWA Gaza, said: "As for our schools, we use textbooks of the Palestinian Authority. Are they perfect? No, they're not. I can't defend the indefensible." UNRWA has taken many steps since 2000 to supplement the PA curriculum with concepts of human rights, nonviolent conflict resolution, and tolerance. According to the UNRWA website:
We have been delivering human rights education in our schools since 2000 to promote non-violence, healthy communication skills, peaceful conflict resolution, human rights, tolerance, and good citizenship. In May 2012, the Agency endorsed its new Human Rights, Conflict Resolution and Tolerance (HRCRT) Policy to further strengthen human rights education in UNRWA. This policy builds upon past successes, but also draws from international best practices and paves the way to better integrate human rights education in all our schools. The HRCRT Policy reflects the UNRWA mandate of quality education for Palestine refugees and sets out a common approach among all UNRWA schools for the teaching and learning of human rights, conflict resolution and tolerance. The vision of the policy is to "provide human rights education that empowers Palestine refugee students to enjoy and exercise their rights, uphold human rights values, be proud of their Palestinian identity, and contribute positively to their society and the global community."
In 2021, the Australian and Canadian governments started investigating UNRWA, and the British government found that UNRWA had produced and disseminated textbooks inciting violence. UNRWA blocked public access to its website contents in response. Phillipe Lazzarini admitted to the European Parliament that the study materials in UNRWA's schools featured incitement to violence, glorification of acts of terror, and antisemitism, but insisted that the agency takes steps to prevent the material from being taught. A review performed in 2024 names using "host-country textbooks with problematic content" as one of the issues with UNRWA's neutrality. The review states "Three international assessments of PA textbooks in recent years have provided a nuanced picture,..Two identified presence of bias and antagonistic content, but did not provide evidence of antisemitic content. The third assessment, by the erman-based Georg Eckert Institute, studied 156 PA textbooks and identified two examples that it found to display antisemitic motifs but noted that one of them had already been removed, the other has been altered."


Relationship with Hamas

In October 2004 UNRWA Commissioner-General Peter Hansen caused controversy in Canada when he said in an interview with
CBC CBC may refer to: Media * Cadena Baja California or Grupo Cadena, a radio and television broadcaster in Mexico * Canadian Broadcasting Corporation, Canada's radio and television public broadcaster ** CBC Television ** CBC Radio One ** CBC Music ** ...
TV:
Oh I am sure that there are Hamas members on the UNRWA payroll and I don't see that as a crime. Hamas as a political organization does not mean that every member is a militant and we do not do political vetting and exclude people from one persuasion as against another. We demand of our staff, whatever their political persuasion is, that they behave in accordance with UN standards and norms for neutrality.
Hansen later specified that he had been referring not to active Hamas members, but to Hamas sympathizers within UNRWA. In a letter to the Agency's major donors, he said he was attempting to be honest because UNRWA has over 8,200 employees in the Gaza Strip. Given that opinion polls show 30% support of Hamas in Gaza at the time, and UNRWA's workforce of 11,000 Palestinians, at least some Hamas sympathizers were likely to be among UNRWA's employees. The important thing, he wrote, was that UNRWA's strict rules and regulations ensured that its staff remained impartial UN servants. Hansen was retired from United Nations service against his will on 31 March 2005 after the United States blocked his reappointment. UNRWA has come under criticism from Hamas for teaching Palestinian students Western values. According to Hazem Balousha, some Hamas officials objected to UNRWA organized trips for Palestinian students to visit
Holocaust The Holocaust (), known in Hebrew language, Hebrew as the (), was the genocide of History of the Jews in Europe, European Jews during World War II. From 1941 to 1945, Nazi Germany and Collaboration with Nazi Germany and Fascist Italy ...
remembrance sites. Hamas officials also opposed other UNRWA organized trips for Palestinian students to the US and Europe. According to ''
The Guardian ''The Guardian'' is a British daily newspaper. It was founded in Manchester in 1821 as ''The Manchester Guardian'' and changed its name in 1959, followed by a move to London. Along with its sister paper, ''The Guardian Weekly'', ''The Guardi ...
'', Hamas has in some cases threatened UN staff in Gaza. James G. Lindsay, a former UNRWA general counsel and affiliated with the pro-Israel
Washington Institute for Near East Policy The Washington Institute for Near East Policy (WINEP), also known simply as The Washington Institute (TWI), is a pro-Israel American think tank based in Washington, D.C., focused on the foreign policy of the United States in the Near East. WINE ...
published a report for WINEP in 2009 in which he said UNRWA did not take enough steps to detect and prevent members of Hamas from joining the organization. According to ''
The Jerusalem Post ''The Jerusalem Post'' is an English language, English-language Israeli broadsheet newspaper based in Jerusalem, Israel, founded in 1932 during the Mandate for Palestine, British Mandate of Mandatory Palestine, Palestine by Gershon Agron as ''Th ...
'', Hamas won a teachers union election for UN schools in Gaza in 2009. UNRWA has strongly denied this and pointed out that "Staff elections are conducted on an individual – not party list – basis for unions that handle normal labour relations – not political – issues." In addition, John Ging, the Gaza head of operations, said in a letter dated 29 March 2009 that employees must not "be under the influence of any political party in the conduct of their work." Israeli newspaper
Yedioth Ahronoth (, ; lit. "Latest News") is an Israeli daily mass market newspaper published in Tel Aviv. Founded in 1939, is Israel's largest paid newspaper by sales and circulation and has been described as "undoubtedly the country's number-one paper."
stated in 2012 that a staff union election resulted in 25 of the 27 seats going to Palestinians who were either Islamist or sympathetic towards Hamas. More than 9,500 UNRWA employees in the Gaza Strip participated; this represented more than 80% turnout. The professional list won three UNRWA workers groups: the employees', teachers', and services' unions. According to the Israeli government , UNRWA employed at least 24 members of Hamas or Islamic Jihad in 24 of its schools; the majority were principals or deputy principals, and several were fighters in the Qassam Brigades. Also, Israel provided intelligence about 18 UNRWA workers it accused of participating in the October 7, 2023, attacks. On September 30, 2024, UNRWA confirmed that Fatah Sharif, a top Hamas commander killed in an Israeli airstrike in Lebanon, had formerly been on its payroll as a school principal and head of the teachers' union in Lebanon. UNRWA said it had suspended Sharif and started an investigation in March when it learned of the allegation that Sharif was a member of the political wing of Hamas. It was not aware that he was a Hamas commander. Hamas praised him posthumously for his "educational and jihadist work." In February 2025, former hostage Emily Damari alleged she was held in a UNRWA facility for some of her 15-month captivity by Hamas. UNRWA said there were times when it did not have access to its facilities and that most were converted to shelters. It called for an independent investigation into the misuse of its facilities.


Hamas interference

It has been reported that Hamas has interfered with curriculum and textbooks in UNRWA schools. For example, in 2009 it caused UNRWA to suspend a decision to introduce Holocaust studies in its schools. One of UNRWA's flagships has been gender-equality and integration. But Hamas militants have firebombed UNRWA mixed-gender summer camps, and in 2013 Hamas passed a law requiring gender segregation in schools for all pupils nine years of age and older in Gaza. The law does not apply to UNRWA schools. Elhanen Miller, the Arab affairs reporter for ''
The Times of Israel ''The Times of Israel'' (ToI) is an Israeli multi-language online newspaper that was launched in 2012 and has since become the largest English-language Jewish and Israeli news source by audience size. It was co-founded by Israeli journalist Dav ...
'', wrote in February 2014 that Hamas was "bashing" UNRWA's human rights curriculum, saying that it included too many examples and values foreign to Palestinian culture and had too much emphasis on peaceful resistance rather than armed resistance. In this case UNRWA refused to be swayed. Spokesman Chris Gunness said:
UNRWA has no plans to change its education programs in Gaza ... human rights are taught in all UNRWA schools from grades 1 through 9, discussing the
Universal Declaration of Human Rights The Universal Declaration of Human Rights (UDHR) is an international document adopted by the United Nations General Assembly that enshrines the Human rights, rights and freedoms of all human beings. Drafted by a UN Drafting of the Universal D ...
. UNRWA's education system takes as its basis the curriculum taught by the PA and so we use PA textbooks in preparing children in Gaza for public examinations. ... In addition, we enrich our education programs in Gaza with an agreed human rights curriculum which has been developed with the communities we serve: with educationalists, parents groups, teachers associations, staff members and others. We have done our utmost in developing these materials to be sensitive to local values while also being true to the universal values that underpin the work of the United Nations.
However, after a few days, UNRWA consented to temporarily suspending the use of only the books used in grades 7–9 (continuing to use the books used in grades 1–6) pending further discussions.


Operation of summer camps

Hamas has denounced UNRWA and Ging, accusing them of using their summer camps to corrupt the morals of Palestinian youth. Hamas also advised UNRWA to re-examine its curriculum to ensure its suitability for Palestinian society, due to the mixing of genders at the camps. In September 2011 it was reported that, under pressure from Hamas, UNRWA has made all its summer camps single-sex. Hamas has its own network of summer camps and the two organizations are regarded to be vying for influence with Gazan youth. Islamic Jihad has also run summer camps since 2013. UNRWA did not operate its summer camps for summer 2012 and summer 2014 due to a lack of available funding. Hamas has filled this void and now is the direct provider of summer activities for about 100,000 children and youths. In 2013, UNRWA canceled its planned marathon in Gaza after Hamas rulers prohibited women from participating in the race. In 2013, Israeli media outlets aired a video documenting UNRWA-funded summer camps where children are being taught to engage in violence with Israelis. The video airs speakers telling campers "With God's help and our own strength we will wage war. And with education and Jihad we will return to our homes!" A student is also shown on camera describing that "the summer camp teaches us that we have to liberate Palestine." UNRWA denies that the video shows UNRWA summer camps and instead shows footage of camps that were not operated by UNRWA, and stated that the film was "grossly misleading" and that "the film-maker concerned has a history of making baseless claims about UNRWA, all of which we have investigated and demonstrated to be patently false." It stated that the 'summer camp' shown in the West Bank was not affiliated with or organized by UNRWA, and that footage from the camp in Gaza "revealed that absolutely nothing anti-Semitic or inflammatory was done or said".


Investigations and calls for accountability and reform

Many critics of UNRWA, while generally recognizing the importance of its work and the infeasibility of disbanding it, believe it requires more transparency, oversight, and support. Writing in the ''
Middle East Monitor The Middle East Monitor (MEMO) is a not-for-profit press monitoring organisation and lobbying group that emerged in mid 2009. MEMO is largely focused on the Israeli–Palestinian conflict but writes about other issues in the Middle East, as wel ...
'' in April 2012, Karen Koning AbuZayd, a former Commissioner-General of the UNRWA (2005–2009), argued that "UNRWA needs support not brickbats". She concluded that:
... even those who scrutinise
NRWA The National Rural Water Association (NRWA), with its affiliated state rural water associations, is the largest water and wastewater utility membership organization in the United States of America. The NRWA is a professional organization that su ...
most closely and challenge it most severely are those who also ensure that its programmes receive adequate funding. They, like others who view the agency more positively, realise that UNRWA makes a major contribution to stability in the Middle East.
Writing in the ''
Times of Israel ''The Times of Israel'' (ToI) is an Israeli multi-language online newspaper that was launched in 2012 and has since become the largest English-language Jewish and Israeli news source by audience size. It was co-founded by Israeli journalist Dav ...
'' on 31 July 2014, David Horovitz argued that Israel had many legitimate complaints against UNRWA, including that its definition of "refugee" included the descendants of the original Palestinian refugees, that it was "closely watched by Hamas for signs that it is not sufficiently critical of Israel", and that its facilities frequently harbored Hamas operatives and their weaponry. But, he noted, while Israeli officials privately argued for its abolishment, with no other credible party able to take over the agency's duties, including administering the more than 200,000 Gazans internally displaced during the then-ongoing
2014 Gaza War The 2014 Gaza War, also known as Operation Protective Edge (, ), and Battle of the Withered Grain (), was a military operation launched by Israel on 8 July 2014 in the Gaza Strip, a Palestinian territory that has been governed by Hamas since ...
, Israel had never "launched a no-holds-barred effort to bring UNRWA down". That changed after the October 7, 2023 attack on Israel, as Horovitz described in a January 2025 piece titled "Gaza after UNRWA". In addition to cataloguing ties between UNRWA and Hamas, including revelations of its staff's "complicity in the mass murder in Israel that caused the war and devastation in Gaza", Horovitz excoriated the agency for having "perpetuated a fundamental intolerance for the simple fact of Israel’s existence" and having "helped Hamas and by extension doomed Gaza".


Repeated calls for investigation by the United States

The United States government financed a programme of "Operations Support Officers" whose responsibilities including undertaking random and unannounced inspections of UNRWA facilities to ensure their sanctity from militant operations. In 2004, the U.S. Congress asked the General Accounting Office (GAO) to investigate media claims that government funding given to UNRWA had been used to support individuals involved in militant activities. During its investigation, the GAO discovered several irregularities in its processing and employment history. In August 2014, several US Senators demanded an impartial investigation into UNRWA's alleged participation in the 2014 Gaza-Israel conflict, accusing UNRWA of being complicit with Hamas.
... While the letter does not call on the State Department to cut aid, the senators write that the American taxpayers "deserve to know if UNRWA is fulfilling its mission or taking sides in this tragic conflict." ... Responding to the letter, a State Department spokesman said that the UN is taking "proactive steps to address this problem," including deploying munitions experts to the strip in search of more weapons caches. "The international community cannot accept a situation where the United Nations – its facilities, staff, and those it is protecting – are used as shields for militants and terrorist groups," State Department spokesone Edgar Vasquez told ''
The Jerusalem Post ''The Jerusalem Post'' is an English language, English-language Israeli broadsheet newspaper based in Jerusalem, Israel, founded in 1932 during the Mandate for Palestine, British Mandate of Mandatory Palestine, Palestine by Gershon Agron as ''Th ...
''. "We remain in intensive consultations with UN leadership about the UN's response." ... "There are few good solutions given the exceptionally difficult situation in Gaza," Vasquez continued, "but nonetheless we are in contact with the United Nations, other UNRWA donors, and concerned parties – including Israel – on identifying better options for protecting the neutrality of UN facilities and ensuring that weapons discovered are handled appropriately and do not find their way back to Hamas or other terrorist groups."
In 2018, citing a "failure to mobilize adequate and appropriate burden sharing," the
Trump administration Presidency of Donald Trump may refer to: * First presidency of Donald Trump, the United States presidential administration from 2017 to 2021 * Second presidency of Donald Trump, the United States presidential administration since 2025 See also * ...
stopped funding UNRWA, calling its fundamental business model and fiscal practices "simply unsustainable". Secretary of State
Mike Pompeo Michael Richard Pompeo (; born December 30, 1963) is an American retired politician who served in the First presidency of Donald Trump#Administration, first administration of Donald Trump as director of the Central Intelligence Agency (CIA) fr ...
maintained that "most Palestinians under UNRWA's jurisdiction aren't refugees, and UNRWA is a hurdle to peace." However, the
Biden administration Joe Biden's tenure as the List of presidents of the United States, 46th president of the United States began with Inauguration of Joe Biden, his inauguration on January 20, 2021, and ended on January 20, 2025. Biden, a member of the Democr ...
restarted funding in April 2021 and as of 2023 has provided over $1 billion to the aid agency.


James G. Lindsay

On the basis of his 2009 analyses for WINEP, referred to in previous sections, former UNRWA general-counsel James G. Lindsay and fellow researcher for
Washington Institute for Near East Policy The Washington Institute for Near East Policy (WINEP), also known simply as The Washington Institute (TWI), is a pro-Israel American think tank based in Washington, D.C., focused on the foreign policy of the United States in the Near East. WINE ...
made the following suggestions for improvement:
UNRWA should make the following operational changes: halt its one-sided political statements and limit itself to comments on humanitarian issues; take additional steps to ensure the agency is not employing or providing benefits to terrorists and criminals; and allow the
UN Educational, Scientific and Cultural Organization The United Nations Educational, Scientific and Cultural Organization (UNESCO ) is a specialized agency of the United Nations (UN) with the aim of promoting world peace and security through international cooperation in education, arts, science ...
(UNESCO), or some other neutral entity, to provide balanced and discrimination-free textbooks for UNRWA schools.
Andrew Whitley United Nations Relief and Works Agency for Palestine Refugees in the Near East (UNRWA) is a relief and human development agency, providing education, health care, social services and emergency aid to over 4.7 million Palestine refugees living in ...
, director of the UNRWA representative office at UN headquarters in New York, criticized the report as biased and relying on limited sources. Additionally, he noted: "Someone reading this paper with no background would assume that the Israeli government was a benign actor. No mention is made of the occupation of the West Bank and the Gaza Strip." UNRWA's Jerusalem spokesperson Chris Gunness stated that UNRWA rejects Lindsay's report and its findings and said that the study was inaccurate and misleading, since it "makes selective use of source material and fails to paint a truthful portrait of UNRWA and its operations today". In response to the criticism of his report from UNRWA, Lindsay writes:


Reform initiative

An initiative to reform UNRWA was announced by the Center for Near East Policy Research in March 2014. The center carries out research and (through its "Israel Resource News Agency") investigative journalism and research in cooperation with a wide variety of organisations and researchers, such as The Middle East Forum, which has published an entire issue of
Middle East Quarterly The Middle East Forum (MEF) is an American conservative 501(c)(3) think tank founded in 1990 by Daniel Pipes, who now serves as its chairman. Gregg Roman serves as director of the forum. MEF became an independent non-profit organization in 19 ...
discussing the challenges facing UNRWA. The main thrust of the UNRWA Reform Initiative is to present documentation of problems with UNRWA to sponsor nations and organisations with the aim of increasing sponsor demands for accountability. UNRWA has stated on multiple occasions that the head of this initiative, David Bedein, fabricates the information he publishes.


EU conditions funding 2021

In September 2021, the
European Parliament The European Parliament (EP) is one of the two legislative bodies of the European Union and one of its seven institutions. Together with the Council of the European Union (known as the Council and informally as the Council of Ministers), it ...
's Budgetary Control Committee approved withholding 20 million Euros in aid to UNRWA if immediate changes to UNRWA's education curriculum are not made. According to the resolution, the Parliament "is concerned about the hate speech and violence taught in Palestinian school textbooks and used in schools by UNRWA... ndinsists that UNRWA acts in full transparency... to ensure that content adheres to UN values and does not encourage hatred." Funding for UNRWA was reinstated by the EU on March 1, 2024.


Relations with Israel

After Israel captured the West Bank and Gaza in the Six-Day War, it requested that the UNRWA continue its operations there, which it would facilitate. Since then the relationship has been characterized by two-state advocate Baruch Spiegel, as "an uneasy marriage of convenience between two unlikely bedfellows that have helped perpetuate the problem both have allegedly sought to resolve." Immediately following the Six-Day War, on 14 June UNRWA Commissioner-General Dr. Laurence Michelmore and political advisor to the
Israeli Foreign Minister The Israeli Ministry of Foreign Affairs (; ) is one of the most important ministries in the Israeli government. The ministry's role is to implement Israel's foreign policy, and promote economic, cultural, and scientific relations with other cou ...
Michael Comay exchanged letters that has since served as much of the basis for the relationship between Israel and UNRWA. Commonly referred to the Comay-Michelmore Exchange of Letters, the initial letter from Michelmore reiterates a verbal conversation between the two, stating that:
at the request of the Israel Government, UNRWA would continue its assistance to the Palestine refugees, with the full co-operation of the Israel authorities, in the West Bank and Gaza Strip areas. For its part, the Israel Government will facilitate the task of UNRWA to the best of its ability, subject only to regulations or arrangements which may be necessitated by considerations of military security.
In his responding letter, Comay wrote:
I agree that your letter and this reply constitute a provisional agreement between UNRWA and the Government of Israel, to remain in force until replaced or cancelled.
UNRWA has been criticised by the Israeli government and politicians for alleged involvement with Palestinian militant groups, such as Hamas. Israeli media organizations have claimed that Peter Hansen, UNRWA's former Commissioner-General (1996–2005) "consistently adopted a trenchant anti-Israel line" which resulted in biased and exaggerated reports against Israel.


Israeli ban and ICJ case

On 28 October 2024, the
Knesset The Knesset ( , ) is the Unicameralism, unicameral legislature of Israel. The Knesset passes all laws, elects the President of Israel, president and Prime Minister of Israel, prime minister, approves the Cabinet of Israel, cabinet, and supe ...
passed legislation that orders UNRWA to cease "any activity" in territories claimed by Israel within 90 days. The Israeli government, for its part, declared that it will terminate all collaboration, communication and contact with UNRWA beginning on January 30, 2025. On 30 January, Israel's UNRWA ban went into effect. As a result of the ban on UNRWA, the
UN General Assembly The United Nations General Assembly (UNGA or GA; , AGNU or AG) is one of the six principal organs of the United Nations (UN), serving as its main deliberative, policymaking, and representative organ. Currently in its 79th session, its powers, ...
voted to request an advisory opinion from the ICJ regarding "Obligations of Israel in relation to the Presence and Activities of the United Nations, Other International Organizations and Third States in and in relation to the Occupied Palestinian Territory" in December 2024. Israel’s foreign minister,
Gideon Sa'ar Gideon Moshe Sa'ar (; born 9 December 1966) is an Israeli politician currently serving as Israel's Ministry of Foreign Affairs (Israel), Foreign Minister and member of the Knesset for the party New Hope (Israel), New Hope. Sa'ar was first electe ...
, criticized the decision saying that "it is not Israel that should be on trial. It is the UN and Unrwa".


See also

* American Near East Refugee Aid *
International aid to Palestinians International aid has been provided to Palestinians since at least the 1948 Arab–Israeli War. The Palestinians view the aid as keeping the Israeli–Palestinian peace process going, while Israelis and other foreign policy authorities have rai ...
* List of directors and commissioners-general of UNRWA *
Palestine and the United Nations Issues relating to the Palestine, State of Palestine and aspects of the Israeli–Palestinian conflict occupy continuous debates, resolutions, and resources at the United Nations. Since its founding in 1948, the United Nations Security Counci ...
* Palestine Children’s Relief Fund * Taylor Force Act *
United Nations Fact Finding Mission on the Gaza Conflict The United Nations Fact Finding Mission on the Gaza Conflict, also known as the Goldstone Report, was a United Nations fact-finding mission established in April 2009 pursuant to Resolution A/HRC/RES/S-9/1 of the United Nations Human Rights Cou ...


Notes


References


Bibliography

* * *


External links

* *
UNRWA USA National Committee

UNRWA Spanish Committee
* * * ttps://web.archive.org/web/20070814193807/http://www.refugees.org/article.aspx?id=1109&rid=1179 US Committee for Refugees and Immigrants' Campaign to End Refugee Warehousingin refugee camps around the world, people are confined to their settlement and denied their basic rights.
Israel Feuds With Agency Set Up to Aid Palestinians
(''
The New York Times ''The New York Times'' (''NYT'') is an American daily newspaper based in New York City. ''The New York Times'' covers domestic, national, and international news, and publishes opinion pieces, investigative reports, and reviews. As one of ...
'', 18 October 2004) * {{Authority control 1949 establishments in Jordan Arab–Israeli conflict History of the Palestinian refugees Human rights organizations based in Palestine Israeli–Palestinian conflict and the United Nations Jordan and the United Nations Organisations based in Amman Organizations established in 1949 Palestine and the United Nations United Nations General Assembly subsidiary organs United Nations operations in the Middle East Anti-Israeli sentiment