Travel technology (also called tourism technology, and hospitality automation) is the application of

Information Technology Information technology (IT) is a set of related fields within information and communications technology (ICT), that encompass computer systems, software, programming languages, data processing, data and information processing, and storage. Inf ...

(IT) or

Information and Communications Technology Information and communications technology (ICT) is an extensional term for information technology (IT) that stresses the role of unified communications and the integration of telecommunications (telephone lines and wireless signals) and computer ...

(ICT) in the

travel Travel is the movement of people between distant geographical Location (geography), locations. Travel can be done by Pedestrian, foot, bicycle, automobile, train, boat, bus, airplane, ship or other means, with or without Baggage, luggage, a ...

tourism Tourism is travel for pleasure, and the Commerce, commercial activity of providing and supporting such travel. World Tourism Organization, UN Tourism defines tourism more generally, in terms which go "beyond the common perception of tourism as ...

and

hospitality industry The hospitality industry is a broad category of fields within the service industry that includes lodging, food and beverage services, event planning, theme parks, travel agency, tourism, hotels, restaurants, nightclubs, and bars. Sector ...

. Some forms of travel technology are flight tracking, pre-travel planning through online travel agencies, and systems that allow tourists to review their experiences. Travel technology was originally associated with the

computer reservations system Computer reservation systems, or central reservation systems (CRS), are computerized systems used to store and retrieve information and conduct transactions related to air travel, hotels, car rental, or other activities. Originally designed and ope ...

(CRS) of the airlines industry, but is now used more inclusively, incorporating the broader tourism sector as well as its subset the hospitality industry.

Online travel agencies

Booking engines allow easy access for consumers and travel professionals; the systems enable individuals to make reservations and compare prices. Online travel agencies such as expedia.com, are a large contribution to how the travel and tourism industries have changed due to technology. These online agencies help users plan and book trips and provide comparisons of hotels, flights, vacation packages, prices and more, all in one place. The change from of-person to online travel agencies gives the customer more power in planning their trip.

Customer reviews

The increase in review websites has also had a huge impact on the tourism industry. Sites such as tripadvisor.com let users read, post, and interact with reviews of travel experiences and attractions others have had. eWOM, meaning electronic word of mouth, has become a big influence in consumer’s attitudes and actions, resulting in different choices of products and planning aspects.

Social media and mobile technologies

The introduction of smartphones and mobile applications has also had a big effect on the tourism industry. Social media posts allow users to gather general information, free of marketing bias. GPS and social media apps allow users to tag and share their locations. People no longer need to print out directions and can use map apps to help them get around. Social media users can search for locations on social media platforms and gain more knowledge of the locations without using a review site. Applications such as

Uber Uber Technologies, Inc. is an American multinational transportation company that provides Ridesharing company, ride-hailing services, courier services, food delivery, and freight transport. It is headquartered in San Francisco, California, a ...

and

Lyft Lyft, Inc. is an American company offering ride-hailing services, motorized scooters, and bicycle-sharing systems in the United States and Canada. Lyft sets fares, which vary using a dynamic pricing model based on local supply and demand a ...

have also made travelling easier. Users no longer have to plan ahead for transportation to and from an airport or a different destination. Ubers and Lyfts may also be used in place of a rental car.

Mobile communication

Today the

tour guide A tour guide (U.S.) or a tourist guide (European) is a person who provides assistance, and information on cultural, historical and contemporary heritage to people on organized sightseeing and individual clients at educational establishments, rel ...

can be a GPS tour guide, and the

guidebook A guide book or travel guide is "a book of information about a place designed for the use of visitors or tourists". It will usually include information about sights, accommodation, restaurants, transportation, and activities. Maps of varying det ...

could be an audioguide and trips could be planned completely online. The continuing evolution of information technology and the widespread public use of the Internet has created a number of conditions that have been both beneficial and detrimental to the modern travel agency. The internet is reshaping many business aspects. As a result, the travel and tourism industries will have to continue to adapt to new technologies in the future.

Online travel agencies

Customer reviews

Social media and mobile technologies

Mobile communication

See also

Notes

References

External links