Terri Dial
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Terri Arlene Dial (October 30, 1949 – February 28, 2012) was an
America The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic of 50 U.S. state, states and a federal capital district, Washington, D.C. The 48 ...
n
bank A bank is a financial institution that accepts Deposit account, deposits from the public and creates a demand deposit while simultaneously making loans. Lending activities can be directly performed by the bank or indirectly through capital m ...
er. She was the
Vice Chairman The chair, also chairman, chairwoman, or chairperson, is the presiding officer of an organized group such as a board, committee, or deliberative assembly. The person holding the office, who is typically elected or appointed by members of the gro ...
of
Wells Fargo Wells Fargo & Company is an American multinational financial services company with a significant global presence. The company operates in 35 countries and serves over 70 million customers worldwide. It is a systemically important fi ...
from 1996 to 1998, the head of Lloyds'
United Kingdom The United Kingdom of Great Britain and Northern Ireland, commonly known as the United Kingdom (UK) or Britain, is a country in Northwestern Europe, off the coast of European mainland, the continental mainland. It comprises England, Scotlan ...
retail division from 2005 to 2008, and the leader of
Citigroup Citigroup Inc. or Citi (Style (visual arts), stylized as citi) is an American multinational investment banking, investment bank and financial services company based in New York City. The company was formed in 1998 by the merger of Citicorp, t ...
's North American consumer banking business and global head of the company’s consumer strategy from 2008 to 2010. Dial is known for revamping Citigroup's North American consumer banking business during the
Great Recession The Great Recession was a period of market decline in economies around the world that occurred from late 2007 to mid-2009.
and for making changes at Wells Fargo that made it one of the most successful banks in the United States. Dial was nicknamed the "Human Cyclone" when she worked for Wells Fargo due to her fierce work schedule. During her career in
finance Finance refers to monetary resources and to the study and Academic discipline, discipline of money, currency, assets and Liability (financial accounting), liabilities. As a subject of study, is a field of Business administration, Business Admin ...
, she was one of the few top executives at a
Fortune 500 The ''Fortune'' 500 is an annual list compiled and published by ''Fortune (magazine), Fortune'' magazine that ranks 500 of the largest United States Joint-stock company#Closely held corporations and publicly traded corporations, corporations by ...
company. In 2007, ''
The Telegraph ''The Telegraph'', ''Daily Telegraph'', ''Sunday Telegraph'' and other variant names are often names for newspapers. Newspapers with these titles include: Australia * The Telegraph (Adelaide), ''The Telegraph'' (Adelaide), a newspaper in Adelaid ...
'' ranked Dial 27th on its list of the 50 most influential Americans in
Britain Britain most often refers to: * Great Britain, a large island comprising the countries of England, Scotland and Wales * The United Kingdom of Great Britain and Northern Ireland, a sovereign state in Europe comprising Great Britain and the north-eas ...
during her time in
London London is the Capital city, capital and List of urban areas in the United Kingdom, largest city of both England and the United Kingdom, with a population of in . London metropolitan area, Its wider metropolitan area is the largest in Wester ...
, in 2008, ''
The Wall Street Journal ''The Wall Street Journal'' (''WSJ''), also referred to simply as the ''Journal,'' is an American newspaper based in New York City. The newspaper provides extensive coverage of news, especially business and finance. It operates on a subscriptio ...
'' ranked her 17th on its list of "The 50 Women to Watch", in 2009, ''
Forbes ''Forbes'' () is an American business magazine founded by B. C. Forbes in 1917. It has been owned by the Hong Kong–based investment group Integrated Whale Media Investments since 2014. Its chairman and editor-in-chief is Steve Forbes. The co ...
'' ranked her 73rd on its list of " The 100 Most Powerful Women", and also in 2009, ''
American Banker ''American Banker'' is a New York-based trade publication covering the financial services industry. Originally a daily newspaper, the print edition ceased publication in 2016, but continues to be published as a print magazine nine times a year. ...
'' ranked her 10th on its list of "women to watch".


Biography


Early life and education

Terri Arlene Dial was born on October 30, 1949, in
Miami Miami is a East Coast of the United States, coastal city in the U.S. state of Florida and the county seat of Miami-Dade County, Florida, Miami-Dade County in South Florida. It is the core of the Miami metropolitan area, which, with a populat ...
,
Florida Florida ( ; ) is a U.S. state, state in the Southeastern United States, Southeastern region of the United States. It borders the Gulf of Mexico to the west, Alabama to the northwest, Georgia (U.S. state), Georgia to the north, the Atlantic ...
, and grew up in Miami. She graduated from
Northwestern University Northwestern University (NU) is a Private university, private research university in Evanston, Illinois, United States. Established in 1851 to serve the historic Northwest Territory, it is the oldest University charter, chartered university in ...
with a
bachelor's degree A bachelor's degree (from Medieval Latin ''baccalaureus'') or baccalaureate (from Modern Latin ''baccalaureatus'') is an undergraduate degree awarded by colleges and universities upon completion of a course of study lasting three to six years ...
in
political science Political science is the scientific study of politics. It is a social science dealing with systems of governance and Power (social and political), power, and the analysis of political activities, political philosophy, political thought, polit ...
in 1971.


Career

In 1973, Dial started working as a
bank teller A bank teller (often abbreviated to simply teller) is an employee of a bank whose responsibilities include the handling of customer cash and negotiable instruments. In some places, this employee is known as a cashier or customer representative. T ...
at a Wells Fargo branch in
San Francisco San Francisco, officially the City and County of San Francisco, is a commercial, Financial District, San Francisco, financial, and Culture of San Francisco, cultural center of Northern California. With a population of 827,526 residents as of ...
. In 1980, Dial was elected
Vice president A vice president or vice-president, also director in British English, is an officer in government or business who is below the president (chief executive officer) in rank. It can also refer to executive vice presidents, signifying that the vi ...
of Wells Fargo. In 1989, Dial became
Executive Vice president A vice president or vice-president, also director in British English, is an officer in government or business who is below the president (chief executive officer) in rank. It can also refer to executive vice presidents, signifying that the vi ...
of Wells Fargo, oversaw a
small business Small businesses are types of corporations, partnerships, or sole proprietorships which have a small number of employees and/or less annual revenue than a regular-sized business or corporation. Businesses are defined as "small" in terms of being ...
lending, and was responsible for
loan In finance, a loan is the tender of money by one party to another with an agreement to pay it back. The recipient, or borrower, incurs a debt and is usually required to pay interest for the use of the money. The document evidencing the deb ...
s and banking services to small businesses in the United States. Dial was Vice Chairman of the company from 1996 until 1998 when Wells Fargo merged with Norwest Corporation. Dial retired from Wells Fargo in 2001, having made changes at Wells Fargo that made it one of the most successful United States banks. Also in 2001, she became the
Chairman The chair, also chairman, chairwoman, or chairperson, is the presiding officer of an organized group such as a board, committee, or deliberative assembly. The person holding the office, who is typically elected or appointed by members of the gro ...
of search advertising company
LookSmart LookSmart is an American search advertising, content management, online media, and technology company. It provides search, machine learning and chatbot technologies as well as pay-per-click and contextual advertising services. LookSmart a ...
and also served on several other corporate boards. In 2004, Dial told ''The Wall Street Journal'' in an article why women struggle to advance in the workplace, "Women will work themselves to death in the belief that if they do more and more, that will get them ahead, when it isn't so." Dial moved to London in 2005 and became the head of Lloyds' United Kingdom retail division on June 1, 2005. The British press took notice of her fierce work schedule and reported that she had been known as the "Human Cyclone" among her colleagues at Wells Fargo. In an interview with ''American Banker'' in 2006, Dial welcomed the nickname, saying, "I don't know where the nickname came from, but it's not a bad thing." Dial resigned from Lloyds in late March 2008. Dial was hired by Citigroup in December 2007 and in the summer of 2008, she was recruited by then- CEO of Citigroup, Vikram Pandit, to lead their North American consumer banking business and also become the global head of the company’s consumer strategy. Dial then revamped Citigroup's North American consumer banking business during the Great Recession. In late 2009, there were reports that an outside review of Citigroup's management that was ordered by United States regulators had questioned Dial's management skills. Citigroup declined to address the reports and Dial stepped down in January 2010, citing personal reasons, and became a senior adviser at Citigroup. Dial was also involved in philanthropic projects, including
nonprofit organization A nonprofit organization (NPO), also known as a nonbusiness entity, nonprofit institution, not-for-profit organization, or simply a nonprofit, is a non-governmental (private) legal entity organized and operated for a collective, public, or so ...
s Citymeals-on-Wheels and Legal Momentum.


Health issues and death

In 2010, Dial went to a doctor in
Manhattan Manhattan ( ) is the most densely populated and geographically smallest of the Boroughs of New York City, five boroughs of New York City. Coextensive with New York County, Manhattan is the County statistics of the United States#Smallest, larg ...
for what she thought was the " stomach flu", but after visiting a Gastroenterologist, it was discovered that she had a pancreatic tumor. After finding out about her tumor, she went through
surgery Surgery is a medical specialty that uses manual and instrumental techniques to diagnose or treat pathological conditions (e.g., trauma, disease, injury, malignancy), to alter bodily functions (e.g., malabsorption created by bariatric surgery s ...
, months of infections, and
pneumonia Pneumonia is an Inflammation, inflammatory condition of the lung primarily affecting the small air sacs known as Pulmonary alveolus, alveoli. Symptoms typically include some combination of Cough#Classification, productive or dry cough, ches ...
, which delayed her
chemotherapy Chemotherapy (often abbreviated chemo, sometimes CTX and CTx) is the type of cancer treatment that uses one or more anti-cancer drugs (list of chemotherapeutic agents, chemotherapeutic agents or alkylating agents) in a standard chemotherapy re ...
. Terri Dial died of
pancreatic cancer Pancreatic cancer arises when cell (biology), cells in the pancreas, a glandular organ behind the stomach, begin to multiply out of control and form a Neoplasm, mass. These cancerous cells have the malignant, ability to invade other parts of ...
on February 28, 2012, in Miami in a
hospice Hospice care is a type of health care that focuses on the palliation of a terminally ill patient's pain and symptoms and attending to their emotional and spiritual needs at the end of life. Hospice care prioritizes comfort and quality of life b ...
. Vikram Pandit sent a message to Citigroup's employees on February 29 that confirmed her passing.


Personal life

Dial met her husband Brian Burry during a management training session at Wells Fargo. They married in 1980 and travelled to more than 100 countries together, including
Myanmar Myanmar, officially the Republic of the Union of Myanmar; and also referred to as Burma (the official English name until 1989), is a country in northwest Southeast Asia. It is the largest country by area in Mainland Southeast Asia and has ...
,
Canada Canada is a country in North America. Its Provinces and territories of Canada, ten provinces and three territories extend from the Atlantic Ocean to the Pacific Ocean and northward into the Arctic Ocean, making it the world's List of coun ...
, and
India India, officially the Republic of India, is a country in South Asia. It is the List of countries and dependencies by area, seventh-largest country by area; the List of countries by population (United Nations), most populous country since ...
.


Awards and honors

* Financial Woman of the Year Award from the Financial Women's Association of San Francisco (1996)


References

{{DEFAULTSORT:Dial, Terri 1949 births 2012 deaths American women business executives Northwestern University alumni 20th-century American businesspeople 21st-century American businesspeople 20th-century American businesswomen 21st-century American businesswomen