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The New Zealand telephone numbering plan describes the allocation of
telephone number A telephone number is the address of a Telecommunications, telecommunication endpoint, such as a telephone, in a telephone network, such as the public switched telephone network (PSTN). A telephone number typically consists of a Number, sequ ...
s in
New Zealand New Zealand () is an island country in the southwestern Pacific Ocean. It consists of two main landmasses—the North Island () and the South Island ()—and List of islands of New Zealand, over 600 smaller islands. It is the List of isla ...
and the
Pitcairn Islands The Pitcairn Islands ( ; Pitkern: '), officially Pitcairn, Henderson, Ducie and Oeno Islands, are a group of four volcanic islands in the southern Pacific Ocean that form the sole British Overseas Territories, British Overseas Territory in the ...
.


History

By the 1970s, New Zealand's telephone network consisted primarily of step-by-step telephone exchanges or, in the main centres, a mixture of rotary and step-by-step exchanges, with a few rural areas still served by manual exchanges. Local telephone number lengths varied from 3 to 6 digits depending on the size of exchange and population of the local calling area. Local numbers started with digits 2 through 8; numbers starting with 9 were not assigned due to easily being misdialed under pulse dialling, while 0 was for calling the operator and numbers beginning with 1 were for special services (e.g. emergency services on 111). Numerous complex dialling instructions appeared in the front of telephone books explaining the number sequences needed to reach subscribers in local "free calling" areas, and in a few cases for short-distance toll calls (usually to the local city or town), which were recorded on manually read metres in some step-by-step local exchanges. Local calls were free (and still are for residential customers). Long distance (toll) calls required the manual intervention of an operator, who had access to toll circuits, either via an operator's cord board or a toll exchange (switch). Crossbar exchanges were installed from the 1970s, and electronic exchanges from 1982.


Subscriber toll dialling (the historical codes)

Subscriber toll dialling (STD) was introduced in the New Zealand telephone network in the mid-to-late 1970s, a result of the introduction of NEC crossbar-based toll exchanges and their ability to perform number translation. Upper Hutt was the first exchange to implement STD, on 9 April 1976. One still needed to dial 0 to make a toll call, but instead of calling the operator, one could then dial the STD number directly. Access to the operator was via 010, while other service numbers remained unchanged. The original STD codes were numbered roughly south to north, with a few exceptions. A complete list of STD codes from 1987 is below: STD codes were assigned with larger areas having short STD codes (e.g. Auckland - 09), while smaller areas had longer STD codes and shorter local numbers (e.g. Shannon - 06927). The total number length, that is STD code and local number excluding the first 0, usually totalled seven digits, but could vary up to nine, as exchanges often increased the length of local numbers to accommodate new lines.


Reorganisation

With the introduction of NEC stored program control exchanges in the New Zealand telephone network during the 1980s, and the rapid growth in demand, the breakup of the New Zealand Post Office and the creation of Telecom, local telephone numbers were standardised to seven digits. In many parts of the country, the old area code was incorporated into the new number, however in some areas the numbers changed completely. At the same time, the opportunity was taken to move directory service from 100 to 018 and charge for directory service calls. The justification for doing so was the introduction of a directory service computer system that gave access to current New Zealand telephone number listings, not just those printed in the telephone book, and the need for a separate user pays revenue stream for Telecom Directory Services, which was separate to the 5 regional (local) telephone companies, TNI and Telecom Mobile that Telecom had split itself into, as part of the sale of Telecom and deregulation of New Zealand telecommunications services. Since 1993, land-line telephone numbers in New Zealand consist of a single-digit area code and a seven-digit local number, of which the first three digits generally specify the exchange and the final four specify the subscriber's unique line at that exchange.


Numbering plan

New Zealand implements an open numbering plan. The long distance dialing prefix is ''0''. In the international network Its
telephone country code A telephone country code is a country-specific telephone number prefix for international direct dialing (IDD), a system for reaching telephone service subscribers in foreign areas via international telecommunication networks. Country codes are de ...
is ''64''. The international dialing prefix is ''00''.


Landlines

New Zealand landline phone numbers have a total of eight digits, excluding the leading 0: a one-digit area code, and a seven-digit phone number (e.g. 09 700 1234), beginning with a digit between 2 and 9 (but excluding 900, 911, and 999 due to misdial guards). There are five regional area codes: 3, 4, 6, 7, and 9. These must be dialled, along with the domestic trunk prefix, when calling a recipient outside the local calling area of which the caller is located. For example, one calling
Dunedin Dunedin ( ; ) is the second-most populous city in the South Island of New Zealand (after Christchurch), and the principal city of the Otago region. Its name comes from ("fort of Edin"), the Scottish Gaelic name for Edinburgh, the capital of S ...
from
Christchurch Christchurch (; ) is the largest city in the South Island and the List of cities in New Zealand, second-largest city by urban area population in New Zealand. Christchurch has an urban population of , and a metropolitan population of over hal ...
must dial 03, even though Christchurch is 03 as well. The combined domestic trunk prefix and area codes are: *02 409 for
Ross Dependency The Ross Dependency is a region of Antarctica defined by a circular sector, sector originating at the South Pole, passing along longitudes 160th meridian east, 160° east to 150th meridian west, 150° west, and terminating at latitude 60th para ...
(Year-round direct dial access to Scott Base & U.S. McMurdo Station - Summer-only access to Zucchelli Station ) *03 for the entire
South Island The South Island ( , 'the waters of Pounamu, Greenstone') is the largest of the three major islands of New Zealand by surface area, the others being the smaller but more populous North Island and Stewart Island. It is bordered to the north by ...
and the
Chatham Islands The Chatham Islands ( ; Moriori language, Moriori: , 'Misty Sun'; ) are an archipelago in the Pacific Ocean about east of New Zealand's South Island, administered as part of New Zealand, and consisting of about 10 islands within an approxima ...
*04 for the Wellington metro area and the Kāpiti Coast District (excluding Ōtaki) *06 for
Taranaki Taranaki is a regions of New Zealand, region in the west of New Zealand's North Island. It is named after its main geographical feature, the stratovolcano Mount Taranaki, Taranaki Maunga, formerly known as Mount Egmont. The main centre is the ...
, Manawatū-Whanganui (excluding Taumarunui and National Park), Hawke's Bay, Gisborne, the
Wairarapa The Wairarapa (; ), a geographical region of New Zealand, lies in the south-eastern corner of the North Island, east of metropolitan Wellington and south-west of the Hawke's Bay Region. It is lightly populated, having several rural service t ...
and Ōtaki. *07 for the Waikato (excluding Tuakau and Pōkeno),
Taumarunui Taumarunui is a small town in the King Country of the central North Island of New Zealand. It is on an alluvial plain set within rugged terrain on the upper reaches of the Whanganui River, 65 km south of Te Kūiti and 55 km west of T� ...
and
National Park A national park is a nature park designated for conservation (ethic), conservation purposes because of unparalleled national natural, historic, or cultural significance. It is an area of natural, semi-natural, or developed land that is protecte ...
and the
Bay of Plenty The Bay of Plenty () is a large bight (geography), bight along the northern coast of New Zealand's North Island. It stretches from the Coromandel Peninsula in the west to Cape Runaway in the east. Called ''Te Moana-a-Toitehuatahi'' (the Ocean ...
*09 for
Auckland Auckland ( ; ) is a large metropolitan city in the North Island of New Zealand. It has an urban population of about It is located in the greater Auckland Region, the area governed by Auckland Council, which includes outlying rural areas and ...
, Northland, Tuakau and Pōkeno.


Mobile phones

Telephone numbers for mobile phones begin with 02, followed by seven to nine digits (usually eight). The first few digits after the 02 indicate the original mobile network that issued the number. Telephone numbers must always be dialled in full for mobile phones. In the late 1990s however, Telecom mobile phones could dial other Telecom mobile phones without the (then) 025 prefix, making 025 act like a landline area code. The introduction of mobile number portability on meant that an increasing number of mobiles would be operating on a different network from that which originally assigned the number. To find out whether a particular number belongs to a specific network provider, one can text the mobile number of interest to 300. It is a free service provided by 2degrees. A reply will be sent to verify whether the number is operating on their network or not. , this service will work for Vodafone and Spark Active.


Other numbers


Toll-free and premium-rate calls

Toll-free numbers begin with 0508 or 0800, followed by usually six but sometimes seven digits. Premium-rate services use the code 0900 followed by five digits (some with six digits). Local-rate numbers, such as Internet access numbers, have the prefix 08''xx'', and are usually followed by five digits. *0508 Tollfree sold by many network operators (originally launched by Clear Communications as a competitor to the then Telecom-only 0800 range) *0800 Tollfree sold by many network operators (originally only available to Telecom NZ, now known as Spark) *08''xy'' Various non-geographic services **083210 Call Minder answerphone service **08322 Infocall numbers **0867 Dial-up Internet numbers (retired) *0900 Premium rate services


Service numbers

Numbers beginning with 01 are for operator services. *010 National Operator *0170 International Operator *0172 International Directory Service *018 National Directory Service The "1" codes are used for local services, including activating exchange features. The emergency services number is "111". * 105 Police non-emergency number. * 111 Emergency Services Operator (all telephones; forwarded to Fire, Police or Ambulance as required). *112 Emergency Services Operator for GSM Mobiles (only) - not advertised. *11''x'' Not allocatable. Used internally for specific emergency services. *12''x'' Spark repair and sales services. *13–19 Various uses, mainly exchange service. The mobile network also recognises telephone numbers starting with *, including: **123 Spark Mobile Sales and Service **200 2degrees Mobile Sales & Service **222 Automobile Association Roadside Service **500 Coastguard Marine Assistance **555 Traffic Safety Services (Police non-emergency traffic calls) Text message numbers for mobile phones are 3 or 4 digits long.


Dialing prefixes

The long-distance trunk prefix is ''0''. It is dialled before the national number for calls within the country. This digit is usually quoted as the leading digit of the area code. It is not dialing for calls into the country from other countries. The international dialing prefix is ''00''. it is dialing before the desired country code and foreign national number.


Other useful numbers

* 1956 - reads back the number the user is calling from (includes the area code "3" 7654321). (not TelstraClear/Vodafone) * 1957 - reads back the number the user is calling from (without the area code e.g. 7654321). (not TelstraClear/Vodafone) * 1958 - sends back the number the user is calling from in DTMF tones. (not TelstraClear/Vodafone) * 511 - reads back the number the user is calling from (TelstraClear/Vodafone only) * 083201234 - reads back the pilot number of the line the user is calling from (if calling from a business line in a stepping group) or the individual number on the Telstra/Vodafone network. * 083201231 - reads back the pilot number as above, with area code. * 083201232 - returns the DTMF tones of the line called from. * 137 - ringer test (ringback number); Pick up phone handset, dial 137, hang up, the phone will ring, pick up handset to cancel. * 0196 - Dialed before numbers to show caller ID if it is disabled for outgoing calls on number you are calling from. * 0197 - Dialled before any normal phone number disables caller ID for the receiving party. (not Spark currently, possibly discontinued for others) * #31# - Dialled before any normal phone number disables caller ID for the receiving party. * *32 - Dialled before any normal phone number disables caller ID for the receiving party. (TelstraClear/Vodafone only) * *67 - Dialled before any normal phone number disables caller ID for the receiving party. (Voyager)


Fictional numbers

New Zealand has no dedicated series of fictional telephone numbers. Television shows and movies generally use any available range of numbers (e.g. the TVNZ
soap opera A soap opera (also called a daytime drama or soap) is a genre of a long-running radio or television Serial (radio and television), serial, frequently characterized by melodrama, ensemble casts, and sentimentality. The term ''soap opera'' originat ...
''
Shortland Street ''Shortland Street'' is a New Zealand Prime time, prime-time soap opera centring on the fictitious Shortland Street Hospital. The show was first broadcast on TVNZ 2 on 25 May 1992 and is New Zealand's longest-running drama and soap opera, be ...
'' uses the unassigned (09) 4299 number range.).


See also

* List of dialling codes in New Zealand * Telecommunications in New Zealand


References


Notes


External links


Ministry of Economic Development information to ITUNumber Administration Deed (NAD)

Number Register maintained by the NAD
(Current information)
Telephone Numbering Scheme

Access Codes Allocation
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National Toll Codes
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(Older information) {{Oceania topic, Telephone numbers in
New Zealand New Zealand () is an island country in the southwestern Pacific Ocean. It consists of two main landmasses—the North Island () and the South Island ()—and List of islands of New Zealand, over 600 smaller islands. It is the List of isla ...
Telecommunications in New Zealand Telephone numbers