Tanfeeth is a shared business services company located in

Dubai, United Arab Emirates Dubai (Help:IPA/English, /duːˈbaɪ/ Help:Pronunciation respelling key, ''doo-BYE''; Modern Standard Arabic, Modern Standard Arabic: ; Emirati Arabic, Emirati Arabic: , Romanization of Arabic, romanized: Help:IPA/English, /diˈbej/) is the Lis ...

. The company is a

subsidiary A subsidiary, subsidiary company, or daughter company is a company (law), company completely or partially owned or controlled by another company, called the parent company or holding company, which has legal and financial control over the subsidia ...

Emirates NBD Emirates NBD Bank PJSC is Dubai's government-owned bank and is one of the largest banking groups in the Middle East in terms of assets. History and profile Emirates NBD was initially formed as the National Bank of Dubai (NBD) on 19 June 1963 b ...

. The company's name means "getting the job done" in Arabic. Tanfeeth was founded in November 2011. As of October 2018, the company has approximately 3200 employees.

History

In September 2011,

, the largest bank by assets in the

United Arab Emirates The United Arab Emirates (UAE), or simply the Emirates, is a country in West Asia, in the Middle East, at the eastern end of the Arabian Peninsula. It is a Federal monarchy, federal elective monarchy made up of Emirates of the United Arab E ...

, established Tanfeeth, a fully owned back-office

to improve its customer service and operational efficiency. At the time,

appointed Suhail Bin Tarraf as

CEO A chief executive officer (CEO), also known as a chief executive or managing director, is the top-ranking corporate officer charged with the management of an organization, usually a company or a nonprofit organization. CEOs find roles in variou ...

of Tanfeeth, and the company had 700 employees located in

Dubai Dubai (Help:IPA/English, /duːˈbaɪ/ Help:Pronunciation respelling key, ''doo-BYE''; Modern Standard Arabic, Modern Standard Arabic: ; Emirati Arabic, Emirati Arabic: , Romanization of Arabic, romanized: Help:IPA/English, /diˈbej/) is the Lis ...

, and

Sharjah Sharjah (; ', Gulf Arabic: ''aš-Šārja'') is the List of cities in the United Arab Emirates, third-most populous city in the United Arab Emirates, after Dubai and Abu Dhabi. It is the capital of the Emirate of Sharjah and forms part of the D ...

. Tanfeeth absorbed all of Emirates NBD's back office operational teams between 2011 and 2013, and signed three additional client deals in 2013. The company began providing call center management services for a government authority, recruitment services for a telecommunications business, and transformation and advisory services for a banking institution in

Kuwait Kuwait, officially the State of Kuwait, is a country in West Asia and the geopolitical region known as the Middle East. It is situated in the northern edge of the Arabian Peninsula at the head of the Persian Gulf, bordering Iraq to Iraq–Kuwait ...

. In September 2013, Tanfeeth started offering specialized underwriting courses that were developed in collaboration with the

Society for Human Resource Management The Society for Human Resource Management (SHRM) is a professional human resources membership association headquartered in Alexandria, Virginia. SHRM promotes the role of HR as a profession and provides education, certification, and networking ...

with the intention of meeting skill shortage in the GCC's banking and insurance sectors. This formed part of Tanfeeth's learning and development platform that included more than fifty specialized skill training programs. In June 2017, Emirates NBD announced the appointment of Maryam Bahlooq, who was part of the bank’s HR department for 17 years, as Chief Executive Officer of Tanfeeth. Abdulla Qassem serves as the company's

Chairman The chair, also chairman, chairwoman, or chairperson, is the presiding officer of an organized group such as a board, committee, or deliberative assembly. The person holding the office, who is typically elected or appointed by members of the gro ...

. In July 2021, Tanfeeth and the Emirates Institute for Banking and Financial Studies organized an Open Day for Emirati job seekers in the banking and finance sector. In June 2022, Tanfeeth launched the 'Tatweer KSA' Transformation Program in collaboration with Emirates NBD KSA operations. The program aims to improve customer experience and operational efficiency across retail and banking segments in the kingdom.

References

{{reflist Companies based in Dubai Business services companies established in 2011 Emirati companies established in 2011