The Resource Group Pakistan, commonly known as TRG Pakistan, is a Pakistani

venture capital Venture capital (VC) is a form of private equity financing provided by firms or funds to start-up company, startup, early-stage, and emerging companies, that have been deemed to have high growth potential or that have demonstrated high growth in ...

firm specializing in investments in business process outsourcing companies. It is based in

Karachi Karachi is the capital city of the Administrative units of Pakistan, province of Sindh, Pakistan. It is the List of cities in Pakistan by population, largest city in Pakistan and 12th List of largest cities, largest in the world, with a popul ...

History

Founded in 2003 by

Zia Chishti Muhammad Ziaullah Khan Chishti (; born 1971) is a Pakistani-American investor and business executive. He is the founder of Afiniti, TRG Pakistan, TRG Global, and co-founder of Align Technology. After starting his career as a Morgan Stanley inves ...

, TRG originated from back-office operations he had established for Align Technology in

Lahore Lahore ( ; ; ) is the capital and largest city of the Administrative units of Pakistan, Pakistani province of Punjab, Pakistan, Punjab. It is the List of cities in Pakistan by population, second-largest city in Pakistan, after Karachi, and ...

. After his departure from Align, these operations became the foundation of TRG Pakistan's

call center A call centre (English in the Commonwealth of Nations, Commonwealth spelling) or call center (American English, American spelling; American and British English spelling differences#-re, -er, see spelling differences) is a managed capability th ...

business in Pakistan. TRG obtained the certificate of commencement of business on February 27, 2003. The operations of the company effectively started on April 11, 2003. In July 2003, TRG was listed on the

Karachi Stock Exchange The Pakistan Stock Exchange (PSX), founded as Karachi Stock Exchange (KSE), is a stock exchange based in Karachi, Pakistan. PSX was classified by MSCI as a Frontier markets, frontier market on 8 September 2021. Pakistan Stock Exchange was fou ...

following an

initial public offering An initial public offering (IPO) or stock launch is a public offering in which shares of a company are sold to institutional investors and usually also to retail (individual) investors. An IPO is typically underwritten by one or more investm ...

at a strike price of PKR 10. In November 2003, TRG acquired a 40 percent stake in Centratel LLC, a provider of call center and

telephone A telephone, colloquially referred to as a phone, is a telecommunications device that enables two or more users to conduct a conversation when they are too far apart to be easily heard directly. A telephone converts sound, typically and most ...

answering services in

Bend, Oregon Bend is a city in central Oregon and the county seat of Deschutes County, Oregon, Deschutes County, Oregon, United States. It is located to the east of the Cascade Range, on the Deschutes River. The site became known by pioneers as a ford (cros ...

. Previously, it made an investment in

Los Angeles Los Angeles, often referred to by its initials L.A., is the List of municipalities in California, most populous city in the U.S. state of California, and the commercial, Financial District, Los Angeles, financial, and Culture of Los Angeles, ...

–based Alert Communications. In May 2004, TRG acquired iSKY Inc., a company providing

customer In sales, commerce, and economics, a customer (sometimes known as a Client (business), client, buyer, or purchaser) is the recipient of a Good (economics), good, service (economics), service, product (business), product, or an Intellectual prop ...

care and marketing services to companies in

North America North America is a continent in the Northern Hemisphere, Northern and Western Hemisphere, Western hemispheres. North America is bordered to the north by the Arctic Ocean, to the east by the Atlantic Ocean, to the southeast by South Ameri ...

and

Europe Europe is a continent located entirely in the Northern Hemisphere and mostly in the Eastern Hemisphere. It is bordered by the Arctic Ocean to the north, the Atlantic Ocean to the west, the Mediterranean Sea to the south, and Asia to the east ...

. In June 2004, TRG acquired DCS Inc., a South Dakota–based call center service provider, through its subsidiary Alert Communications, Inc. A year later, in 2005, TRG made a

seed investment Seed money, also known as seed funding or seed capital, is a form of securities offering in which an investor puts capital in a startup company in exchange for an equity stake or convertible note stake in the company. The term ''seed'' suggest ...

Afiniti Afiniti Ltd., also called Afiniti, is an American multinational company, multinational data and software company. Founded in 2005, Afiniti is focused on developing artificial intelligence for use in customer call centers. Afiniti is a Unicorn (f ...

, a software company developing

artificial intelligence Artificial intelligence (AI) is the capability of computer, computational systems to perform tasks typically associated with human intelligence, such as learning, reasoning, problem-solving, perception, and decision-making. It is a field of re ...

for use in customer call centers. In October 2007, TRG sold its shareholding of Central Voice, LLC to Endicott Communications for $1.75 million. In 2020, TRG's subsidiary ibex was listed on the

Nasdaq The Nasdaq Stock Market (; National Association of Securities Dealers Automated Quotations) is an American stock exchange based in New York City. It is the most active stock trading venue in the U.S. by volume, and ranked second on the list ...

Subsidaries

* TRG International Limited (45.3%) **

(17.2%) **

Ibex An ibex ( : ibex, ibexes or ibices) is any of several species of wild goat (genus ''Capra''), distinguished by the male's large recurved horns, which are transversely ridged in front. Ibex are found in Eurasia, North Africa and East Africa. T ...

(28.8%)

References

External links

* {{DEFAULTSORT:TRG Pakistan Companies based in Karachi Pakistani companies established in 2003 Companies listed on the Pakistan Stock Exchange Companies in the KSE 100 Index 2003 initial public offerings