TL 9000 is a quality management system standard designed by the QuEST Forum in 1998. It was created to focus on
supply chain
A supply chain is a complex logistics system that consists of facilities that convert raw materials into finished products and distribute them to end consumers or end customers, while supply chain management deals with the flow of goods in distri ...
directives throughout the international
telecommunications industry
The telecommunications industry within the sector of information and communication technology comprises all telecommunication/ telephone companies and Internet service providers, and plays a crucial role in the evolution of mobile communications ...
, including the USA. As with
IATF 16949 for the automotive industry and
AS9100
Aerospace 9100 (AS9100) is an international standard for aerospace management systems that is a widely adopted and standardized quality management system for the aerospace sector. It was developed in March 1999 by Society of Automotive Engineers. ...
for the aerospace industry, TL 9000 specializes the generic
ISO 9001
The ISO 9000 family is a set of international standards for quality management systems. It was developed in March 1987 by International Organization for Standardization. The goal of these standards is to help organizations ensure that they meet ...
standard to meet the needs of one industrial sector, which for TL 9000 is the
information and communications technology
Information and communications technology (ICT) is an extensional term for information technology (IT) that stresses the role of unified communications and the integration of telecommunications (telephone lines and wireless signals) and computer ...
(ICT) sector—extending from
service provider
A service provider (SP) is an organization that provides services, such as consulting, legal, real estate, communications, storage, and processing services, to other organizations. Although a service provider can be a sub-unit of the organization t ...
s through ICT equipment manufacturers through the
suppliers and
contractors and
subcontractor
A subcontractor is a person or business which undertakes to perform part or all of the obligations of another's contract, and a subcontract is a contract which assigns part of an existing contract to a subcontractor.
A general contractor, prime ...
s that provide
electronic component
An electronic component is any basic discrete electronic device or physical entity part of an electronic system used to affect electrons or their associated fields. Electronic components are mostly industrial products, available in a singula ...
s,
software component
A software component is a modular unit of software that encapsulates specific functionality. The desired characteristics of a component are reusability and maintainability.
Value
Components allow software development to assemble software ...
s and services to those ICT equipment manufacturers.
TL 9000 is defined by two documents:
* TL 9000 Requirements Handbook, whose current release 6.3 optionally includes the full text of ISO 9001:2015
* TL 9000 Measurements Handbook, whose most recent release was 5.7
Reports on defect tracking and other measurements at various levels of granularity are accumulated by TL 9000 compliant facilities of certified organizations by the
University of Texas at Dallas
The University of Texas at Dallas (UTD or UT Dallas) is a public research university in Richardson, Texas, United States. It is the northernmost institution of the University of Texas System. It was initially founded in 1961 as a private res ...
, which is the official TL 9000 administrator. These reports are provided at no additional charge to TL 9000 member companies and for an additional fee to TL 9000 Liaison members and non-members. Generally, these measurement data permit a service provider to compare the defect rates among various equipment manufacturers and against each other.
TL 9000 Registration and Certification
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References
External links
*
QuEST Forum
Quality management
Telecommunications
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