System Center Service Manager is a software product by
Microsoft
Microsoft Corporation is an American multinational corporation and technology company, technology conglomerate headquartered in Redmond, Washington. Founded in 1975, the company became influential in the History of personal computers#The ear ...
to allow organizations to manage incidents and problems.
Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (
MOF) and
ITIL
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus ...
.
SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
See also
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Microsoft Servers
Microsoft Servers (previously called Windows Server System) is a discontinued brand that encompasses Microsoft software products for Server (computing), server computers. This includes the Windows Server editions of the Microsoft Windows operati ...
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Microsoft System Center
Microsoft Servers (previously called Windows Server System) is a discontinued brand that encompasses Microsoft software products for server computers. This includes the Windows Server editions of the Microsoft Windows operating system, as well ...
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System Center Data Protection Manager
System Center Data Protection Manager (DPM) is a software product from Microsoft that provides near- continuous data protection and data recovery in a Microsoft Windows environment. It is part of the Microsoft System Center family of products a ...
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System Center Operations Manager
System Center Operations Manager (SCOM) is a cross-platform data center monitoring system for operating systems and hypervisors. It uses a single interface that shows state, health, and performance information of computer systems. It also pro ...
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System Center Virtual Machine Manager
System Center Virtual Machine Manager (SCVMM) forms part of Microsoft's System Center line of virtual machine management and reporting tools, alongside previously established tools such as System Center Operations Manager and System Center Conf ...
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Configuration management
Configuration management (CM) is a management process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. ...
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Windows Server Update Services
Windows Server Update Services (WSUS), previously known as Software Update Services (SUS), is a computer program and network service developed by Microsoft Corporation that enables administrators to manage the distribution of updates and hot ...
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SYDI
References
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External links
System Center Service Manager Build NumbersSystem Center Service Manager DocumentationOfficial System Center Service Manager Blog
Windows Server System