Speech interface guideline is a guideline with the aim for guiding decisions and criteria regarding designing
interfaces operated by human voice.
Speech interface system has many advantages such as consistent service and saving cost. However, for users, listening is a difficult task. It can become impossible when too many options are provided at once. This may mean that a user cannot intuitively reach a decision. To avoid this problem, limit options and a few clear choices the developer should consider such difficulties are usually provided. The guideline suggests the solution which is able to satisfy the users (customers). The goal of the guideline is to make an automated
transaction
Transaction or transactional may refer to:
Commerce
* Financial transaction, an agreement, communication, or movement carried out between a buyer and a seller to exchange an asset for payment
*Debits and credits in a Double-entry bookkeeping sys ...
at least as attractive and efficient as interacting with an attendant.
Examples of common design guideline
The following guideline is given by the Lucent Technologies (now
Alcatel-Lucent USA) CONVERSANT System Version 6.0 Application Design Guidelines
* Know Your Callers
* Use Simple and Natural Dialogue
* Minimize Demands on the Caller’s Memory
* Be Consistent
* Provide Feedback
* Provide Easy Exits
* Offer Shortcuts
* Allow Time for Caller Responses
* When Caller Errors Occur
See also
*
Human-computer interaction
*
Human interface guidelines
*
Speech processing
Speech processing is the study of speech signals and the processing methods of signals. The signals are usually processed in a digital representation, so speech processing can be regarded as a special case of digital signal processing, applied ...
*
Speech recognition
Speech recognition is an interdisciplinary subfield of computer science and computational linguistics that develops methodologies and technologies that enable the recognition and translation of spoken language into text by computers with the ma ...
*
Speech technology
References
External links
Speech Interface Guidelines Alexander I. Rudnicky, School of Computer Science, Carnegie Mellon UniversitySchool of Computer Science, Carnegie Mellon University Voice User Interface Design VUI
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Speech processing