
Social rejection occurs when an individual is deliberately excluded from a
social relationship or
social interaction
A social relation or also described as a social interaction or social experience is the fundamental unit of analysis within the social sciences, and describes any voluntary or involuntary interpersonal relationship between two or more individuals ...
. The topic includes ''interpersonal rejection'' (or peer rejection), ''romantic rejection'' and ''familial estrangement''. A person can be rejected or
shunned
Shunning can be the act of social rejection, or emotional distance. In a religious context, shunning is a formal decision by a denomination or a congregation to cease interaction with an individual or a group, and follows a particular set of rule ...
by individuals or an entire group of people. Furthermore, rejection can be either ''active'', by
bullying
Bullying is the use of force, coercion, hurtful teasing or threat, to abuse, aggressively dominate or intimidate. The behavior is often repeated and habitual. One essential prerequisite is the perception (by the bully or by others) of an i ...
,
teasing, or ridiculing, or ''
passive'', by ignoring a person, or giving the "
silent treatment". The experience of being rejected is
subjective
Subjective may refer to:
* Subjectivity, a subject's personal perspective, feelings, beliefs, desires or discovery, as opposed to those made from an independent, objective, point of view
** Subjective experience, the subjective quality of conscio ...
for the recipient, and it can be
perceived when it is not actually present. The word "
ostracism" is also commonly used to denote a process of social exclusion (in
Ancient Greece
Ancient Greece ( el, Ἑλλάς, Hellás) was a northeastern Mediterranean civilization, existing from the Greek Dark Ages of the 12th–9th centuries BC to the end of classical antiquity ( AD 600), that comprised a loose collection of cult ...
, ''ostracism'' was a form of temporary
banishment following a people's vote).
Although
humans are
social
Social organisms, including human(s), live collectively in interacting populations. This interaction is considered social whether they are aware of it or not, and whether the exchange is voluntary or not.
Etymology
The word "social" derives from ...
beings, some level of rejection is an inevitable part of life. Nevertheless, rejection can become a problem when it is prolonged or consistent, when the relationship is important, or when the individual is highly sensitive to rejection. Rejection by an entire
group of people can have especially negative effects, particularly when it results in
social isolation.
The experience of rejection can lead to a number of adverse psychological consequences such as
loneliness, low
self-esteem
Self-esteem is confidence in one's own worth or abilities. Self-esteem encompasses beliefs about oneself (for example, "I am loved", "I am worthy") as well as emotional states, such as triumph, despair, pride, and shame. Smith and Mackie (2007) d ...
,
aggression, and
depression.
[McDougall, P., Hymel, S., Vaillancourt, T., & Mercer, L. (2001). The consequences of childhood rejection. In M. R. Leary (Ed.), ''Interpersonal rejection.'' (pp. 213-247). New York, NY: Oxford University Press.] It can also lead to feelings of
insecurity and a heightened sensitivity to future rejection.
Need for acceptance
Social rejection may be emotionally painful, due to the social nature of human beings, as well as the essential need for social interaction between other humans.
Abraham Maslow and other theorists have suggested that the need for love and
belongingness is a fundamental human
motivation. According to Maslow, all humans, even
introverts, need to be able to give and receive affection to be psychologically healthy.
Psychologists believe that simple contact or social interaction with others is not enough to fulfill this need. Instead, people have a strong motivational drive to form and maintain caring interpersonal relationships. People need both stable relationships and satisfying interactions with the people in those relationships. If either of these two ingredients is missing, people will begin to feel lonely and unhappy.
Thus, rejection is a significant threat. In fact, the majority of human
anxieties
Anxiety is an emotion which is characterized by an unpleasant state of inner turmoil and includes feelings of dread over anticipated events. Anxiety is different than fear in that the former is defined as the anticipation of a future threat wh ...
appear to reflect concerns over
social exclusion
Social exclusion or social marginalisation is the social disadvantage and relegation to the fringe of society. It is a term that has been used widely in Europe and was first used in France in the late 20th century. It is used across discipline ...
.
Being a member of a group is also important for
social identity
Identity is the qualities, beliefs, personality traits, appearance, and/or expressions that characterize a person or group.Compare ''Collins Dictionary of Sociology'', quoted in
In sociology, emphasis is placed on collective identity, in which ...
, which is a key component of the
self-concept
In the psychology of self, one's self-concept (also called self-construction, self-identity, self-perspective or self-structure) is a collection of beliefs about oneself. Generally, self-concept embodies the answer to the question ''"Who am ...
. Mark Leary of Duke University has suggested that the main purpose of
self-esteem
Self-esteem is confidence in one's own worth or abilities. Self-esteem encompasses beliefs about oneself (for example, "I am loved", "I am worthy") as well as emotional states, such as triumph, despair, pride, and shame. Smith and Mackie (2007) d ...
is to monitor social relations and detect social rejection. In this view, self-esteem is a
sociometer which activates negative emotions when signs of exclusion appear.
Social psychological research confirms the motivational basis of the need for acceptance. Specifically, fear of rejection leads to
conformity
Conformity is the act of matching attitudes, beliefs, and behaviors to group norms, politics or being like-minded. Norms are implicit, specific rules, shared by a group of individuals, that guide their interactions with others. People often cho ...
to
peer pressure (sometimes called normative influence), and
compliance
Compliance can mean:
Healthcare
* Compliance (medicine), a patient's (or doctor's) adherence to a recommended course of treatment
* Compliance (physiology), the tendency of a hollow organ to resist recoil toward its original dimensions (this is a ...
to the demands of others. The need for affiliation and social interaction appears to be particularly strong under stress.
In childhood
Peer rejection has been measured using
sociometry and other rating methods. Studies typically show that some children are popular, receiving generally high ratings, many children are in the middle, with moderate ratings, and a minority of children are rejected, showing generally low ratings. One measure of rejection asks children to list peers they like and dislike. Rejected children receive few "like" nominations and many "dislike" nominations. Children classified as ''neglected'' receive few nominations of either type.
According to Karen Bierman of Pennsylvania State University, most children who are rejected by their peers display one or more of the following behavior patterns:
#Low rates of
prosocial behavior, e.g. taking turns, sharing.
#High rates of
aggressive or disruptive behavior.
#High rates of inattentive, immature, or
impulsive behavior.
#High rates of
social anxiety.
Bierman states that well-liked children show
social savvy and know when and how to join play groups. Children who are at risk for rejection are more likely to barge in disruptively, or hang back without joining at all. Aggressive children who are athletic or have good social skills are likely to be accepted by peers, and they may become ringleaders in the harassment of less skilled children. Minority children, children with disabilities, or children who have unusual characteristics or behavior may face greater risks of rejection. Depending on the norms of the peer group, sometimes even minor differences among children lead to rejection or neglect. Children who are less outgoing or simply prefer solitary play are less likely to be rejected than children who are socially inhibited and show signs of insecurity or anxiety.
[Bierman, K. L. (2003). ''Peer rejection: Developmental processes and intervention strategies''. New York: The Guilford Press.]
Peer rejection, once established, tends to be stable over time, and thus difficult for a child to overcome. Researchers have found that active rejection is more stable, more harmful, and more likely to persist after a child transfers to another school, than simple neglect.
One reason for this is that peer groups establish reputational biases that act as
stereotype
In social psychology, a stereotype is a generalized belief about a particular category of people. It is an expectation that people might have about every person of a particular group. The type of expectation can vary; it can be, for example ...
s and influence subsequent social interaction. Thus, even when rejected and popular children show similar behavior and accomplishments, popular children are treated much more favorably.
Rejected children are likely to have lower
self-esteem
Self-esteem is confidence in one's own worth or abilities. Self-esteem encompasses beliefs about oneself (for example, "I am loved", "I am worthy") as well as emotional states, such as triumph, despair, pride, and shame. Smith and Mackie (2007) d ...
, and to be at greater risk for ''internalizing'' problems like depression.
Some rejected children display ''externalizing'' behavior and show
aggression rather than depression. The research is largely correlational, but there is evidence of reciprocal effects. This means that children with problems are more likely to be rejected, and this rejection then leads to even greater problems for them. Chronic peer rejection may lead to a negative developmental cycle that worsens with time.
Rejected children are more likely to be
bullied and to have fewer friends than popular children, but these conditions are not always present. For example, some popular children do not have close friends, whereas some rejected children do. Peer rejection is believed to be less damaging for children with at least one close friend.
An analysis of 15
school shootings between 1995 and 2001 found that peer rejection was present in all but two of the cases (87%). The documented rejection experiences included both acute and chronic rejection and frequently took the form of ostracism, bullying, and romantic rejection. The authors stated that although it is likely that the rejection experiences contributed to the school shootings, other factors were also present, such as depression, poor impulse control, and other psychopathology.
There are programs available for helping children who suffer from social rejection. One large scale review of 79 controlled studies found that social skills training is very effective (''r'' = 0.40 effect size), with a 70% success rate, compared to 30% success in control groups. There was a decline in effectiveness over time, however, with follow-up studies showing a somewhat smaller effect size (''r'' = 0.35).
In the laboratory
Laboratory research has found that even short-term rejection from strangers can have powerful (if temporary) effects on an individual. In several social psychology
experiment
An experiment is a procedure carried out to support or refute a hypothesis, or determine the efficacy or likelihood of something previously untried. Experiments provide insight into cause-and-effect by demonstrating what outcome occurs wh ...
s, people chosen at random to receive messages of social exclusion become more aggressive, more willing to cheat, less willing to help others, and more likely to pursue short-term over long-term goals. Rejection appears to lead very rapidly to self-defeating and antisocial behavior.
Researchers have also investigated how the brain responds to social rejection. One study found that the dorsal
anterior cingulate cortex is active when people are experiencing both physical pain and "social pain," in response to social rejection.
A subsequent experiment, also using
fMRI neuroimaging, found that three regions become active when people are exposed to images depicting rejection themes. These areas are the posterior
cingulate, the
parahippocampal gyrus, and the dorsal
anterior cingulate cortex. Furthermore, individuals who are high in rejection sensitivity (see below) show less activity in the left
prefrontal cortex and the right dorsal
superior frontal gyrus
In neuroanatomy, the superior frontal gyrus (SFG, also marginal gyrus) is a gyrus – a ridge on the brain's cerebral cortex – which makes up about one third of the frontal lobe. It is bounded laterally by the superior frontal sulcus.
The su ...
, which may indicate less ability to regulate emotional responses to rejection.
An experiment performed in 2007 at the University of California at Berkeley found that individuals with a combination of low
self-esteem
Self-esteem is confidence in one's own worth or abilities. Self-esteem encompasses beliefs about oneself (for example, "I am loved", "I am worthy") as well as emotional states, such as triumph, despair, pride, and shame. Smith and Mackie (2007) d ...
and low attentional control are more likely to exhibit eye-blink
startle response
In animals, including humans, the startle response is a largely unconscious defensive response to sudden or threatening stimuli, such as sudden noise or sharp movement, and is associated with negative Affect (psychology), affect.Rammirez-Moreno, D ...
s while viewing rejection themed images.
These findings indicate that people who feel bad about themselves are especially vulnerable to rejection, but that people can also control and regulate their emotional reactions.
A study at Miami University indicated that individuals who recently experienced social rejection were better than both accepted and control participants in their ability to discriminate between real and fake smiles. Though both accepted and control participants were better than chance (they did not differ from each other), rejected participants were much better at this task, nearing 80% accuracy.
This study is noteworthy in that it is one of the few cases of a positive or adaptive consequence of social rejection.
Ball toss / cyberball experiments
A common experimental technique is the "ball toss" paradigm, which was developed by Kip Williams and his colleagues at Purdue University. This procedure involves a group of three people tossing a ball back and forth. Unbeknownst to the actual participant, two members of the group are working for the experimenter and following a pre-arranged script. In a typical experiment, half of the subjects will be excluded from the activity after a few tosses and never get the ball again. Only a few minutes of this treatment are sufficient to produce negative
emotion
Emotions are mental states brought on by neurophysiological changes, variously associated with thoughts, feelings, behavioral responses, and a degree of pleasure or displeasure. There is currently no scientific consensus on a definition. ...
s in the target, including anger and sadness. This effect occurs regardless of self-esteem and other personality differences.
Gender differences have been found in these experiments. In one study, women showed greater nonverbal engagement whereas men disengaged faster and showed face-saving techniques, such as pretending to be uninterested. The researchers concluded that women seek to regain a sense of belonging whereas men are more interested in regaining self-esteem.
A computerized version of the task known as "cyberball" has also been developed and leads to similar results. Cyberball is a virtual ball toss game where the participant is led to believe they are playing with two other participants sitting at computers elsewhere who can toss the ball to either player. The participant is included in the game for the first few minutes, but then excluded by the other players for the remaining three minutes. This simple and short time period of ostracism has been found to produce significant increases to self-reported levels of anger and sadness, as well as lowering levels of the four needs. These effects have been found even when the participant is ostracised by out-group members, when the out-group member is identified as a despised person such as someone in the
Ku Klux Klan
The Ku Klux Klan (), commonly shortened to the KKK or the Klan, is an American white supremacist, right-wing terrorist, and hate group whose primary targets are African Americans, Jews, Latinos, Asian Americans, Native Americans, and Ca ...
, when they know the source of the ostracism is just a computer, and even when being ostracised means they will be financially rewarded and being included would incur a financial cost.
People feel rejected even when they know they are playing only against the computer. A recent set of experiments using cyberball demonstrated that rejection impairs will power or self-regulation. Specifically, people who are rejected are more likely to eat cookies and less likely to drink an unpleasant tasting beverage that they are told is good for them. These experiments also showed that the negative effects of rejection last longer in individuals who are high in
social anxiety.
Psychology of ostracism
Most of the research on the psychology of
ostracism has been conducted by the social psychologist Kip Williams. He and his colleagues have devised a model of ostracism which provides a framework to show the complexity in the varieties of ostracism and the processes of its effects. There he theorises that ostracism can potentially be so harmful that humans have evolved an efficient warning system to immediately detect and respond to it.
In the animal kingdom as well as in primitive human societies, ostracism can lead to death due to the lack of protection benefits and access to sufficient food resources from the group. Living apart from the whole of society also means not having a mate, so being able to detect ostracism would be a highly adaptive response to ensure survival and continuation of the genetic line.
It is proposed that ostracism uniquely poses a threat to four
fundamental human needs; the need to belong, the need for control in social situations, the need to maintain high levels of self-esteem, and the need to have a sense of a meaningful existence.
A threat to these needs produces psychological distress and pain. Thus, people are motivated to remove this pain with behaviours aimed at reducing the likelihood of others ostracising them any further and increasing their inclusionary status.
Popularity resurgence
There has been recent research into the function of popularity on development, specifically how a transition from ostracization to popularity can potentially reverse the deleterious effects of being socially ostracized. While various theories have been put forth regarding what skills or attributes confer an advantage at obtaining popularity, it appears that individuals who were once popular and subsequently experienced a transient ostracization are often able to employ the same skills that led to their initial popularity to bring about a popularity resurgence.
Romantic
In contrast to the study of childhood rejection, which primarily examines rejection by a group of peers, some researchers focus on the phenomenon of a single individual rejecting another in the context of a romantic relationship. In both teenagers and adults, ''romantic rejection'' occurs when a person refuses the
romantic advances of another, ignores/avoids or is repulsed by someone who is romantically interested in them, or
unilaterally
__NOTOC__
Unilateralism is any doctrine or agenda that supports one-sided action. Such action may be in disregard for other parties, or as an expression of a commitment toward a direction which other parties may find disagreeable. As a word, ''un ...
ends an existing
relationship
Relationship most often refers to:
* Family relations and relatives: consanguinity
* Interpersonal relationship, a strong, deep, or close association or acquaintance between two or more people
* Correlation and dependence, relationships in mathem ...
. The state of
unrequited love is a common experience in youth, but mutual love becomes more typical as people get older.
[Baumeister, R. F. & Dhavale, D. (2001). Two sides of romantic rejection. In M. R. Leary (Ed.), ''Interpersonal rejection''. (pp. 55-72). New York, NY: Oxford University Press.]
Romantic rejection is a painful,
emotional experience that appears to trigger a response in the
caudate nucleus of the brain, and associated
dopamine and
cortisol activity. Subjectively, rejected individuals experience a range of negative emotions, including
frustration, intense
anger
Anger, also known as wrath or rage, is an intense emotional state involving a strong uncomfortable and non-cooperative response to a perceived provocation, hurt or threat.
A person experiencing anger will often experience physical effects, suc ...
,
jealousy,
hate, and eventually,
resignation,
despair, and possible long-term
depression. However, there have been cases where individuals go back and forth between depression and anger.
Rejection sensitivity
Karen Horney was the first theorist to discuss the phenomenon of rejection sensitivity. She suggested that it is a component of the
neurotic personality, and that it is a tendency to feel deep anxiety and humiliation at the slightest rebuff. Simply being made to wait, for example, could be viewed as a rejection and met with extreme anger and hostility.
Albert Mehrabian developed an early questionnaire measure of rejection sensitivity. Mehrabian suggested that sensitive individuals are reluctant to express opinions, tend to avoid arguments or controversial discussions, are reluctant to make requests or impose on others, are easily hurt by negative feedback from others, and tend to rely too much on familiar others and situations so as to avoid rejection.
A more recent (1996) definition of rejection sensitivity is the tendency to "anxiously expect, readily perceive, and overreact" to social rejection.
People differ in their readiness to perceive and react to rejection.
The causes of individual differences in rejection sensitivity are not well understood. Because of the association between rejection sensitivity and
neuroticism, there is a likely genetic predisposition.
Rejection sensitive dysphoria is also a common symptom of
ADHD. Others posit that rejection sensitivity stems from early
attachment relationships and parental rejection;
[ also peer rejection is thought to play a role.][ Bullying, an extreme form of peer rejection, is likely connected to later rejection sensitivity.][ However, there is no conclusive evidence for any of these theories.][
]
Health
Social rejection has a large effect on a person's health. Baumeister Baumeister is a surname. Notable people with the surname include:
* Alfred Baumeister (1934–2011), American psychologist
* Christian Baumeister (born 1971), German cinematographer
* Edward Baumeister (1848–1933), American politician
...
and Leary Leary may refer to:
__NOTOC__ People
* King Leary or Lóegaire mac Néill, an Irish king
*Leary (surname)
Places
*Leary, Georgia, U.S.
*Leary, Texas, U.S.
Other uses
*'' Leary v. United States'', a 1969 U.S. Supreme Court case
* Lt. Leary series, ...
originally suggested that an unsatisfied need to belong would inevitably lead to problems in behavior as well as mental
Mental may refer to:
* of or relating to the mind
Films
* ''Mental'' (2012 film), an Australian comedy-drama
* ''Mental'' (2016 film), a Bangladeshi romantic-action movie
* ''Mental'', a 2008 documentary by Kazuhiro Soda
* ''Mental'', a 2014 O ...
and physical health. Corroboration of these assumptions about behavior deficits were seen by John Bowlby in his research.[Bowlby, J. (1969). Attachment and loss: Vol. 1. Attachment. New York:Basic Books.] Numerous studies have found that being socially rejected leads to an increase in levels of anxiety
Anxiety is an emotion which is characterized by an unpleasant state of inner turmoil
Turmoil may refer to:
* ''Turmoil'' (1984 video game), a 1984 video game released by Bug-Byte
* ''Turmoil'' (2016 video game), a 2016 indie oil tycoon video ...
.[Barden. R. C, Garber, J., Leiman, B., Ford, M. E., & Masters, J. C. (1985). Factors governing the effective remediation of negative affect
and its cognitive and behavioral consequences. ‘’Journal of Personality
and Social Psychology, 49,’’ 1040-1053..][Tambor, E. S., & Leary, M. R. (1993). Perceived exclusion as a common factor in social anxiety, loneliness, jealousy, depression, and low self-esteem. Unpublished manuscript. Winston-Salem, NC: Wake Forest University.] Additionally, the level of depression a person feels as well as the amount they care about their social relationships is directly proportional to the level of rejection they perceive. Rejection affects the emotional health and well being of a person as well. Overall, experiments show that those who have been rejected will suffer from more negative emotions and have fewer positive emotions than those who have been accepted or those who were in neutral or control conditions.
In addition to the emotional response to rejection, there is a large effect on physical health as well. Having poor relationships and being more frequently rejected is predictive of mortality. Also, as long as a decade after the marriage ends, divorced women have higher rates of illness than their non-married or currently married counterparts. In the case of a family estrangement, a core part of the mother's identity may be betrayed by the rejection of an adult child. The chance for reconciliation, however slight, results in an inability to attain closure. The resulting emotional state and societal stigma from the estrangement may harm psychological and physical health of the parent through end of life.
The immune system
The immune system is a network of biological processes that protects an organism from diseases. It detects and responds to a wide variety of pathogens, from viruses to parasitic worms, as well as Tumor immunology, cancer cells and objects such ...
tends to be harmed when a person experiences social rejection. This can cause severe problems for those with diseases such as HIV
The human immunodeficiency viruses (HIV) are two species of '' Lentivirus'' (a subgroup of retrovirus) that infect humans. Over time, they cause acquired immunodeficiency syndrome (AIDS), a condition in which progressive failure of the immu ...
. One study by Cole, Kemeny, and Taylor investigated the differences in the disease progression of HIV positive gay men who were sensitive to rejection compared to those who were not considered rejection sensitive. The study, which took place over nine years, indicated significantly faster rate of low T helper cells, therefore leading to an earlier AIDS diagnosis. They also found that those patients who were more sensitive to rejection died from the disease an average of 2 years earlier than their non-rejection sensitive counterparts.
Other aspects of health are also affected by rejection. Both systolic
Systole ( ) is the part of the cardiac cycle during which some chambers of the heart contract after refilling with blood. The term originates, via New Latin, from Ancient Greek (''sustolē''), from (''sustéllein'' 'to contract'; from ''sun ...
and diastolic blood pressure increase upon imagining a rejection scenario. Those who are socially rejected have an increased likelihood of suffering from tuberculosis
Tuberculosis (TB) is an infectious disease usually caused by ''Mycobacterium tuberculosis'' (MTB) bacteria. Tuberculosis generally affects the lungs, but it can also affect other parts of the body. Most infections show no symptoms, in w ...
, as well as suicide
Suicide is the act of intentionally causing one's own death. Mental disorders (including depression, bipolar disorder, schizophrenia, personality disorders, anxiety disorders), physical disorders (such as chronic fatigue syndrome), and s ...
. Rejection and isolation were found to affect levels of pain following an operation as well as other physical forms of pain. Social rejection may cause a reduction in intelligence. MacDonald and Leary Leary may refer to:
__NOTOC__ People
* King Leary or Lóegaire mac Néill, an Irish king
*Leary (surname)
Places
*Leary, Georgia, U.S.
*Leary, Texas, U.S.
Other uses
*'' Leary v. United States'', a 1969 U.S. Supreme Court case
* Lt. Leary series, ...
theorize that rejection and exclusion cause physical pain because that pain is a warning sign to support human survival. As humans developed into social creatures, social interactions and relationships became necessary for survival, and the physical pain systems already existed within the human body.
In fiction, film and art
Artistic depictions of rejection occur in a variety of art forms. One genre of film that most frequently depicts rejection is romantic comedies. In the film ''He's Just Not That Into You
''He's Just Not That Into You'' is a self-improvement book written by Greg Behrendt and Liz Tuccillo that was published in 2004 and later adapted into a film by the same name in 2009. It was a New York Times bestseller and was featured on ''The ...
'', the main characters deal with the challenges of reading and misreading human behavior. This presents a fear of rejection in romantic relationships as reflected in this quote by the character Mary, "And now you have to go around checking all these different portals just to get rejected by seven different technologies. It's exhausting."
Social rejection is also depicted in theatrical plays and musicals. For example, the film '' Hairspray'' shares the story of Tracy Turnblad, an overweight 15-year-old dancer set in the 1960s. Tracy and her mother are faced with overcoming society's expectations regarding weight and physical appearances.
See also
References
Further reading
*Asher, S. R., & Coie, J. D. (1990)
''Peer rejection in childhood''.
Cambridge University Press.
*Bierman, K. L. (2003)
''Peer rejection: Developmental processes and intervention strategies''.
New York: The Guilford Press.
*Leary, M. (2001)
''Interpersonal rejection''.
New York, NY: Oxford University Press.
*Savage, E. (2002)
''Don't take it personally: The art of dealing with rejection''.
Oakland, CA: New Harbinger Publications.
*Williams, K. D., Forgás, J. P., & von Hippel, W. (2005)
''The social outcast: Ostracism, social exclusion, rejection, and bullying''.
New York: Psychology Press.
External links
CBS news story on rejection and the brain
Ostracism Laboratory
* ttps://web.archive.org/web/20080311082154/http://www.duke.edu/~leary/lab.htm Self, Emotion, and Behavior Labbr>Social Relations Laboratory
{{Authority control
Shunning
Human development
Interpersonal relationships
Group processes